Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I'd like the details of this complaint to remain publicly available through the Amazon's Revdex.com recordAmazon's handling of this issue, the amount of time and effort it took to get it resolved and the very fact that the Revdex.com had to be involved in order for it to get resolved are unacceptable for a business which claims to be "the most customer-centric company on Earth"That is simply not trueConsumers have a right to know how Amazon is treating its customersWhen a buyer, in clear violation of marketplace policy, sells a used defective product with no paperwork or warranty as new, it should not take a month and the Revdex.com to get this matter resolvedOne e-mail should have had sufficed.Sincerely, *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As already mentioned, any time an item which is returned outside the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.Your order was placed on October 18, and returned on July 15, So, restocking will be deducted in this issue.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future..Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to delete the credit card from your accountI've checked and see only single card is available in your account.Please let me know if you'd like to delete that card from your accountOr, you can delete a credit card from your list of payment options in Your Account (***)Just select "Manage Payment Options" in the Amazon Wallet section and follow the prompts to update your information.Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rosaland G***

Dear ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As informed earlier, this order was successfully delivered to youYou can find the following information when you track the order on our website
Delivery Date: Saturday, July 23, 1:AM (PDT)
Please know that you're not eligible for refund on this orderI've also forwarded your comments about the tax to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; your submission for (traorder #*** was not accepted.The items you trade are thoroughly inspected against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390As you mentioned you have all the items I would suggest you to please re-submit your trade, As a one time exception we will honor the same travalue.Please complete a new trasubmission here:http://www.amazon.com/tradeinTo view the TraProgram Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsI hope this helpsWe look forward to seeing you again soon.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you weren't able to take advantage of this promotional offer before it expired.***, our promotional
offers of products function much like a coupon in a physical storeThey are valid only for the length of the promotionDeal promotional discounts are only valid during the displayed time period and expire when the displayed time period endsWe cannot honor a Lightning Deal promotional discount after it expires or if the item sells outWhile we will be happy to pass any training opportunities to our Customer service representatives, we will not be able to honor the deal price.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:My business has operated as a seller on Amazon.com since at least 2013. Amazon acts as a facilitator/broker between buyer and seller. Occasionally, a buyer will request a return or refund. As the seller, we've accepted the return and provide a refund without issue. Regarding the disputed transaction: Amazon created a situation where the customer was provided a refund without returning the product. Therefore I'm disputing Amazon's debit of $on 3/2/2017. The condensed timeline of events is as follows:1/26/- A buyer purchased laptop (Apple MacBook MLHF2LL/A 12-Inch Laptop with Retina Display https://www.amazon.com/gp/product/B01EIUGCN6) from me via Amazon.com2/15/- Buyer requested return3/2/- Amazon debited my card $and refunded the buyer in full4/5/- Amazon remains generally unresponsive to my several attempts to resolve. Amazon has made no attempt to get the buyer to return the product. Buyer is in possession of the laptop and does not appear willing to return it.I have called Amazon numerous times consuming several hours. I have responded in detail to approximately Amazon email communications in good faith, only to receive conflicting and vague responses from Amazon. Multiple Amazon agents assured me this is no fault on my end and would be decided in my favor In their Revdex.com response, Amazon falsely stated that I refused to provide the return address In fact, my return address was already provided to Amazon specifically so that returns can be automatically approved without requesting the return address Further, I have twice provided a return address to the buyer I have initiated email communications when Amazon is not responsive I have provided evidence to demonstrate proof of the product and delivery as requested by Amazon Below is my most recent interaction with Amazon:4/3/- I called Amazon seller support (phone # 866-216-1072) which consumed over an hour (mostly on hold). I recounted the situation and asked Amazon to either reverse the charge or obtain a return of the product. The agent Markisha explained that she would escalate my ticket in order to reduce the response time to a few days instead of 30-days as the previous agent indicated. Markisha requested my preferred phone number so that Amazon could be sure to reach me to resolve the issue.4/4/- Chandrakant from Amazon sent me a generic email response and made no attempt to resolve.From the buyer's most recent communication, the buyer would be willing to return the item if they simply received an email from Amazon instructing them to do so Amazon could very simply instruct the buyer to return the product to the address to ensure I receive the product back in original condition and this issue would be resolved Amazon's refusal to cooperate or communicate promptly in good faith is absolutely unacceptable
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service department.It's our goal to provide
exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand your concern about sending refurbished Fire TV Stick with replacement ordersIf your device is defective, we will replace it with a new or refurbished device under the terms of the One-Year Limited WarrantyA refurbished Fire TV stick has been tested and verified to be working properly by AmazonFor more information about Certified Refurbished warranties, visit:***I've checked and see that we've already made an exception and sent you a free replacement a$promotional creditI understand you're upset and I regret that we haven't been able to address your concerns to your satisfactionHowever, we'll not be able to offer any additional compensation on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: there was no response other than asking for even more time to investigate.
Sincerely,
*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the QVC promotion for free Amazon Music Unlimited.Our specialist team has confirmed that you can't access free music as you have no Music Unlimited subscription.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello Craig,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.A refund was initiated for order #*** on March in the amount of $18.95.Since the order was
paid for by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be automatically applied to your next orderYou can view your balance and activity here:***Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com ==========================

Complaint: ***Please make sure the investigations team doesn't respond back with an utterly worthless generic copy and paste text of:
"We have closed your account and canceled all outstanding ordersWe took these actions because you have submitted invalid gift cards as payment for Amazon.com orders."
That's all an account specialist has ever sent meThe initial account specialist that reviewed my account and sent that made a HUGE error as it is 100% falseAnd now it's like nobody even bothers to go back and try to correct this error made by the initial account specialistEvery message I sent to Amazon letting them know that this is a major error and asking for evidence, asking for the gift card number, and the amount, have all been ignored
I've kept records of every email I sent to Amazon, marked all the times Amazon has ignored my emails, kept records of every receipt of my Amazon gift card purchases, ALL of which were purchased directly from Amazon and paid in FULLI already know why Amazon ignores my request for evidenceIt's because THERE IS NO EVIDENCEIt's a huge blunder made by one account specialist that needs to be fixed
I hope Amazon does the right thing and restores my account with my gift balance in fullBut if not, I hope Amazon understands that I would have no choice but forward the evidence I have, which includes all the emails I sent to Amazon, records of all the times Amazon has ignored my request for evidence, receipts of all my gift card purchases which PROVES every gift card was purchased directly from Amazon and paid in FULL, to the Attorney General of Washington for investigation of criminal activity on the part of Amazon as well as a civil suit against Amazon to recoup my gift card funds that Amazon wrongly withheld from me
I sincerely hope it won't come to thatBut you can't just steal thousands of dollars from a customer and expect the customer to do nothingI will take this as far as I need toWhile I'm very disappointed in the actions of Amazon so far, I really hope we can reach an acceptable resolution that will in the best interests of all partiesThank you
-***

Hello, We are unable to credit the seller for this order as the tracking number provided by the buyer confirms signature delivery at the sellers address. In summary , we cannot take the action requested by the seller as there is signature confirmation of delivery at sellers
address. Sincerely,Ajith

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry "Canon EOS Rebel TDSLR Camera" isn't working as it should be, I understand you are upset.I've
checked the order and the return window for the Camera Expired on Monday, September 21, 2015, we will not be able to accept the return of the item or refund itPlease see our returns policy for the items purchased on our website:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-6...⇄ this situation, we'd recommend you to contact manufacturer directly for troubleshootingHere’s their contact information:CanonWebsite: http://www.usa.canon.comPhone number: 800-652-2666The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement partYou can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID=***I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello,My name is *** and I am a senior member of the Amazon.com A-to-z Guarantee Claims department.We have reviewed the buyer’s claim and the information you provided for order ***Seller is responsible for the claim because we contacted seller on June 25, but seller did not represent the claim within days.We understand seller may not agree with our decision, but the A-to-z Guarantee claim will remain unchanged.Seller can contact the buyer to make return arrangements, but please keep in mind that they are not obliged to return the itemThey may be willing to do so if seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.When a buyer files a claim on one of seller's orders, we send an email to let seller know about the claim and how to represent itIf seller does not represent it within days, we will grant the claim and the claim amount will be debited from seller's account.To be sure that seller does not miss their chance to represent a claim, we recommend that seller regularly check for claims on the A-to-z Guarantee page in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/guarantee-claims/home.html)Checking for claims in Seller Central can help you stay on top of claims even if they do not see our emailSincerely,

Hello ***,
I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to know about the issue you had with the charge on Kindle unlimited subscription
As per your
request, refund has been issued and subscription has been cancelled by our customer service team on October 21, You can find the balance in your account in 3-business days
I'm really sorry the subscription service was not up to the usual standards you've come to expect from us at Amazon.com. I hope you'll give us another chance to prove the high quality of service we normally provide
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Best regards,Bhaskar A
Thank you.Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the delivery of the orderI will be happy to help you.When your
order was placed, since the items were unavailable, we didn't provide any guaranteed or estimated delivery dateIn the confirmation email sent on March 1, 2017, in the estimated delivery date section we have mentioned "Delivery date pendingWe'll email you as soon as we have a delivery date".I see that the you have canceled the order and the gift card balance is back to your account.You can view your balance and usage history in Your Account here:***
Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com