Amazon.com

Complaint: ***I am rejecting this response because: I found that Amazon.com had overcharged me when I checked my American Express account on October 11, and I returned the book via UPS on November 10, which is within the days return periodTherefore your explanation of the restocking charges is incorrectI respectfully request that Amazon issue credit in the amount of $dollar as requestedIt is Amazon.com pricing error and therefore you should issue credit accordingly.
Sincerely,*** ***

Complaint: ***
I
am rejecting this response because: The issue never resolved or attempt to resolvedIt has been monthAmazon closed the case from their end automatically many times without noticing meThen I re-open the caseWith no additional documents to present to prove the fault charge, they neither credit us back or provide explanation on the chargeSome of the Amazon rep even admin the mistake within their systemIt was not right for them to close the case automatically without resolve the issue.Refer Case# Case ID*** (they closed automatically)Refer to case# *** (no response since Sept 14)
Sincerely,
*** ***

Hello,We have reinstated the seller account on reserve as per policy.The seller will be able to receive the funds on Mar 19,2018.Regards,Seller performance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I'd like the details of this complaint to remain publicly available through the Amazon's Revdex.com recordAmazon's handling of this issue, the amount of time and effort it took to get it resolved and the very fact that the Revdex.com had to be involved in order for it to get resolved are unacceptable for a business which claims to be "the most customer-centric company on Earth"That is simply not trueConsumers have a right to know how Amazon is treating its customersWhen a buyer, in clear violation of marketplace policy, sells a used defective product with no paperwork or warranty as new, it should not take a month and the Revdex.com to get this matter resolvedOne e-mail should have had sufficed.Sincerely, *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend sincere apology for any frustration caused you haven't receive package that was supposed to arrive in two days.I've requested a refund of $to your original payment method of Credit Card.You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=*** Thanks for your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the disappointing experience you've had with your order
#***We certainly didn't expect this to happenI've checked your order and see that a complete refund in the amount of $on October 27, and another shipping refund in the amount of $is issued towards your original payment method on October 26, Since you've used Pinless debit card, refunds will be processed within business days(excluding weekends) So, I'd request you to please wait for business days from the dates the refunds are issued and a complete refund in the amount of $will appear in your original payment methodPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I forgot my email I use for Amazon is ***@msn.comRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello, We are unable to credit the seller for this order as the tracking number provided by the buyer confirms signature delivery at the sellers address. In summary , we cannot take the action requested by the seller as there is signature confirmation of delivery at sellers
address. Sincerely,Ajith

Complaint: ***
I am rejecting this response because:Due to fraud I have no access to and legally can’t contact that bankSo I will continue with my dispute and the fact that amazon stole from me as I do t see that money and again l can’t contact them Therefore I DO NOT GET THE MONEY Not sure how else this can be worded to make it clear. Sent from my iPhone
Sincerely,
*** ***

Hello,My name is *** and I am a senior member of the Amazon.com A-to-z Guarantee Claims department.We have reviewed the buyer’s claim and the information you provided for order ***Seller is responsible for the claim because we contacted seller on June 25, but seller did not represent the claim within days.We understand seller may not agree with our decision, but the A-to-z Guarantee claim will remain unchanged.Seller can contact the buyer to make return arrangements, but please keep in mind that they are not obliged to return the itemThey may be willing to do so if seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.When a buyer files a claim on one of seller's orders, we send an email to let seller know about the claim and how to represent itIf seller does not represent it within days, we will grant the claim and the claim amount will be debited from seller's account.To be sure that seller does not miss their chance to represent a claim, we recommend that seller regularly check for claims on the A-to-z Guarantee page in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/guarantee-claims/home.html)Checking for claims in Seller Central can help you stay on top of claims even if they do not see our emailSincerely,

Mr*** contacted KDP with concerns about why he hadn’t yet been paid because we have a threshold requirement for customers choosing to receive a check rather than EFT paymentKDP Executive Customer Relations informed Mr*** of our payment policy, his available options, thanked him for his
feedback, and let him know that we would announce any payment policy changes if they occur

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***
I am rejecting this response because: Amazon only lies to get you to go awayYou may have spoken to the last person MadhaviHe offered another option but then absolutely nothing about it I am basically tired of the runaround of nothing happening only wordsJust know I go away from all of these a very unhappy personCustomer service is nothing anymoreI havebetter things to do then write emails all day longThank you for your time and assistance but I have decided to look at other optionsAmazon and Revdex.com come away as unsatisfied asI am at the same place I startedAmazon bordering on advertising and now I know I can find something better somewhere elseIf you speak with them suggest they take downselling VHC rugs as look like they never follow through with sending them outThank you for your time and assistance
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I am able to locate this so called post ! Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I have tried TWICE to buy BRAND NEW Sphone on Amazon platform from (11/17/& 2/7/18).Both the times I paid for a NEW phone and was assured that I will get a NEW phone.But instead, I got an OLD phone that were piece of junk because things did not work.Amazon is providing a PLATFORM for FAKE products to be sold. This is truly ONLY AMAZON’s fault!It is merely NOT ENOUGH to offer a refund & wash your hands when you know you are committing a CRIME of selling FAKE products.It has been proven beyond the shadow of a doubt that AMAZON is allowing sale of FAKE productsAmazon has wasted so much of my time, it has cost me much more than the cost of the phone.I was offered free shipping & discount of $if I bought again (by Diwakar M@ Amazon in his email of 2/27/18).I don’t have faith that I could buy a NEW phone on Amazon.So it is only FAIR to ask Amazon to either provide a BRAND NEW GENUINE PHONE or credit at least $for all the trouble that has cost me more than $Failing any credit, I will have no choice but to go to the media, file with Attorney General’s Office, and take legal steps.Hopefully that will not be necessary!THANKS!
Sincerely,
*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with incorrect payment method on your recent orders.Please do understand that
we do have an option to make payment changes on orders which are fulfilled by Amazon unless order enters shipping process.Once order enters shipping process we won't able to make any changes on orderHowever, I see that as an exception our CS team issued refund for this order #***.Once the refund has processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Regarding Marketplace orders:Because your orders are being shipped by sellers, we aren't able to change the shipping address / billing address / credit card / shipping method / shipping charge / quantity for your ordersAlthough sellers can't change your order details, they may be able to issue a refund or cancel your orderThen you could place a new order with the correct information.I request you to get in touch with sellers to process refund for the seller orders.It's probably best to remove the unused payment methods from your account so it's not accidentally used for other orders.To remove a credit card from your list of payment options, select "Manage Payment Options" in the Payment section of Your Account (www.amazon.com/your-account) and follow the promptsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:no further response neededSincerely,*** ***