Amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the inconvenience caused to you associated with your prime accountPlease allow me to
assist you in this regard.As per your request, I've canceled your prime monthly membershipYou'll receive a refund of USD towards your visa card in 3-business daysYou won't be charged for prime in the future.Also I've forwarded your request for account closure to the concerned department, Normally it would take 3-business days for processing an account closure requestOnce your account is closed I'll send you an update. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello ***I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the gift cards in your closed Amazon.com account.Since your account
is now closed, I've reached our to our Account Specialist team for more insight on your query and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As informed earlier, your orders were successfully delivered to the given addressWe suggest you to contact the freight forwarder for any additional information
Unfortunately, you're not eligible for refund/replacement for these ordersI hope you'll understand our limitations in this regard
I'm so sorry, but we can't offer any additional insight or action on this matter
Thanks for your understanding
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Complaint: ***
I am rejecting this response because: They requested I wait several business days for their resolution. After waiting, I got a message, but it wasn't a resolution. The representative got back to me and told me I could sign up for a 30-day service (not the 90-day that came with my package). They did not send me the code for the 30-day however. They apparently left it up to me to find a code that would work (granted, they are given everywherebut it wasn't what I was supposed to receive, nor is it any help outside what I could have done myself)They have not properly addressed my concern or given me what was included in the package I bought.
Sincerely,
*** ***

Hello ***, I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.While it's fine for you to contact a seller with any questions regarding a product you're thinking about
purchasing, this is not requiredIf you have questions about the seller, most sellers will have feedback and ratings posted by participants in their past transactionsYou can view the overall rating and transaction history of a seller from the detail page of any item they have listed.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Thanks for your understanding. Regards,Vijay K.Amazon.comhttp://www.amazon.com===============================

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the delivery date was changed to November
26, 2017.As you know we use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderI can then make an exception to ensure other carriers are used for future deliveries to your shipping address.Regrettably, our delivery partner couldn’t meet our high standards in this instanceWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriouslyI’m personally collaborating with the team to investigate this matter further and take the appropriate actions.Regarding this order, as your shipping address is at a commercial location with mail box rental and will not accept deliveries on Sunday, I've rescheduled the delivery to Monday, November 27, 2017.If you've not received the order by the end of November 27, 2017, please let us knowWe'll take an appropriate accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm responding to a recent request concerning your accountTo protect your privacy, we only send account
information to the e-mail address on file for a customer's accountThat's why I'm sending my reply to this e-mail address, rather than the address from which the request was sent I've checked your account and confirmed that your order #*** for this software was successfully placedTo view details about your digital orders from Your Account, please visit the below link using registered email address from which it was ordered:https://www.amazon.com/digitalordersYour Digital Orders page automatically defaults to orders placed within the last daysIf you need an older order, change the view using the drop-down menu at the top of the pageYou can also print an invoice from your Digital Orders page, click the "Invoice" link next to the order you need.We'd really like the chance to help you enjoy your purchaseIf you need help downloading or accessing your item, please contact us again by phone for live troubleshooting assistanceYou can reach our customer service specialists by phone hours a day, seven days a week using the following link:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: there was no response other than asking for even more time to investigate.
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you weren't able to take advantage of the free same day shipping, I understand you are upset.***,
the situation you described seems to be a technical error and to make sure this isn't repeated, I've forwarded it to the right team so that they will investigate the error.Please consider this as an isolated incident and allow us another opportunity to assist you better in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

I don't see any way to update this complaint on the Revdex.com website. But as of tonight, the complaint number *** is now resolved. Amazon and the manufacturer have refunded me on the damaged itemsThank you *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Another robotic copy & paste response occurred from AmazonIf you pay close attention to the dates and email communication, then you can see that I received the email about the A to Z claim on July 5:PM EST, then at 10:PM EST I clicked on the link and RESPONDED by sending the following message: “The listing was created by using ISBN number and Amazon seller toolsThe book sold on June 1, but you are requesting a return on July It is more than days, and unfortunately I'm not able to grant you the return.”After sending my response I used the option on the website and closed the caseThis response is clearly visible by Amazon and the buyer, who replied to me the next dayI'm trying to understand how many responses I should give on this one simple thing, that according to Amazon policy, if the claim is filed more than days after the purchase, the seller has an option to reject the refund
Moreover, you did not respond to my question: when you take money from me, how you will enforce the buyer to return the book back to me? This is predatory practice and is too favorable to the buyer with dishonest practice

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the QVC promotion for free Amazon Music Unlimited.Our specialist team has confirmed that you can't access free music as you have no Music Unlimited subscription.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; your submission for (traorder #*** was not accepted.The items you trade are thoroughly inspected against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390As you mentioned you have all the items I would suggest you to please re-submit your trade, As a one time exception we will honor the same travalue.Please complete a new trasubmission here:http://www.amazon.com/tradeinTo view the TraProgram Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsI hope this helpsWe look forward to seeing you again soon.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem with your prime overdraft refund amount.To help you right away, we've requested a
refund of remaining amount of $which is ($- 35) to your card for the overdraft feesThis refund should go through within 3-business days and will appear as a credit on your next billing statement.Regarding prime activation on your account:I looked into your account and see the $charge you mentioned was processed on December 8, for your Amazon Prime membership activation.You chose “Two-Day Delivery with a free trial of Amazon Prime” as the delivery method for the order #*** you placed on Tuesday, November 8, 2016.You can manage your Prime membership here:https://www.amazon.com/gp/primecentralI've confirmed your Amazon Prime membership has been canceled.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I've forwarded your comments as feedback about the Amazon Prime membership programIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the problem you've had with the Order ID: ***This is certainly not
what we want our customers to experience.In this case, I've checked and would like to inform you that the Amazon.com Gift Card you ordered for different email address was successfully sent on July 27, and hasn't been returned to us as undeliverableTherefore, we cannot cancel the gift card or stop from using it, once it is redeemed.If you'd like to see whether your recipient has redeemed the gift card, locate the gift card order on the page linked below and look for the "Status" of the gift card:https://www.amazon.com/gp/css/order-historyMore information on viewing and using redeemed gift card funds can be found on our Help pages:http://www.amazon.com/help/giftcardsHowever, you can contact your bank and ask for charge back dispute till the redeemed gift card is unused.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I want to file a police report as well with the Seattle Police Department. I am not going to let a company stay with my money just because they want to. I paid Amazon.com not a 3rd party. See attached, keep case open and by no means close until a full refund is received. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have spent 12+ hours in customer service over amazon mistakes with no compensation, than order gets shipped without packing or a box..all they do is put plastic with tags on the original box that came beat up and the piece for the top all smashed up, there was a hole through the box!....and it was a used unit the base had scratches on it!!...it is unbelievable that amazon has so little quality control in their shipping, especially on a resolution order.It left me with the stress of contacting amazon again, another hour of my life gone
Sincerely,
*** ***

Hello *** ***,I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you've not received Order # *** and I understand that you are
concerned about the refund on the orderThis is certainly not what we want our customers to experience.I've contacted our concerned department to investigate your order and I will write back to you in 2-business days with a resolution.I apologize for the inconvenience caused for youI appreciate your patience while I continue to work on this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Radha K

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, in situations like these we do take action against the seller so that this isn't repeated in the futureWhile we regret this situation, and we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.com

Complaint: ***I am rejecting this response because:this is the utmost poorest way for a business to handle a customer's complaint and concern for their mistreatment and unprofessionalism from a customer's purchase aside from the fact a gift card is the same as CASH so therefore providing a refund via PAYPAL is not out of the question for this concern as most other businesses WORK WITH THEIR CUSTOMERS and AMAZON DOES NOT WORK WITH THEIR CUSTOMERS!!!Sincerely,*** ***