Amazon.com

Greetings from Amazon,
We have not been able to locate a seller account under the email alias: ***@gmail.com
As we cannot discuss any account related information without validating the seller account we are resolving this claim
Please notice as well that
Amazon seller central does not work with prepaid cards or paypal so please if the requester is referring to a different amazon service please have him contacting the correct support team

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear that you haven't received the item yet.I've checked and see the item was purchased
from a third party seller, Sharon's Depot on our websiteWhen you place an order from a seller, your order is shipped and sold by them and they take full responsibility of your package.I see the refund was already processed to your card on March in the amount of $You'll see the refund to your card in the next 3-business days.Unfortunately, we'll not be able to honor the same price if you place an order from a different seller on our websiteI hope you'll understand our limitations in this regard.To compensate for the trouble, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***Please feel free to contact us directly by replying to *** if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com

Thank you for your inquiry, A valid bank account is required to receive your disbursementsThis is outlined in the Selling on Amazon Participation Agreement found
here:http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=...⇄ /> If the seller does not have a valid bank account, they may opt to receive their disbursement through a one-time manual checkPlease know that in order to proceed with this action, the seller must agree to close their selling account as we cannot accommodate sending manual checks for each disbursementI have checked the seller's account and we are currently processing their manual check requestThese requests take time, so we appreciate the seller's patience

Complaint: ***
I
am rejecting this response because: The issue never resolved or attempt to resolvedIt has been monthAmazon closed the case from their end automatically many times without noticing meThen I re-open the caseWith no additional documents to present to prove the fault charge, they neither credit us back or provide explanation on the chargeSome of the Amazon rep even admin the mistake within their systemIt was not right for them to close the case automatically without resolve the issue.Refer Case# Case ID*** (they closed automatically)Refer to case# *** (no response since Sept 14)
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I tried to cancel your order for items but couldn't because it's already entered the shipping
process.Under such circumstances, I'd offer you with options:Option 1: Once carrier gets assigned to your order, you can contact them to refuse the carrier.Option 2: Your shipment is expected to arrive between Tuesday, August 30, - Wednesday, August 31, When the carrier attempts to deliver your shipment, you can refuse package:Your refund will be processed as soon as the carrier's tracking information shows the package was refused.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you've not received Order # *** and I understand that you are
concerned about the refund on the orderThis is certainly not what we want our customers to experience.I've contacted our concerned department to investigate your order and I will write back to you in 2-business days with a resolution.I apologize for the inconvenience caused for youI appreciate your patience while I continue to work on this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Radha K

HelloMy name is Sumit Gand I will be responding to this complaint on behalf of Amazon.comI have reviewed the Guarantee claim filed against the Order *** that was placed on our platform and acknowledge that the buyer was promised a price difference and shipping cost waiver on the
new order.Therefore, I have initiated a refund to the buyer in the amount of $to honor the samePlease find the breakdown as below: Order ID Quantity Unit Price TotalOrder *** 1 $16.00 $16.00Order *** $36.84 $73.68Difference in unit cost : $20.84Refund Amount to match price hike : $* (2) = $41.68Since the order was paid by credit card, it may take several business days for the refund to appear on the buyr's credit card accountWe request a check with the issuing bank to confirm that it has been posted.I hope this would resolve the issue up to the buyer's satisfactionWe strive to provide a better experience to the buyer in the future.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello from Amazon.com,
Thank you for your contact regarding inventory that is currently pending transshipmentPlease inform the seller that our Executive Seller Relations team will be contacting the seller, to address the missing inventory, thank you

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As informed earlier, your orders were successfully delivered to the given addressWe suggest you to contact the freight forwarder for any additional information
Unfortunately, you're not eligible for refund/replacement for these ordersI hope you'll understand our limitations in this regard
I'm so sorry, but we can't offer any additional insight or action on this matter
Thanks for your understanding
Regards,Vijay K.Amazon.comhttp://www.amazon.com
===================

Complaint: ***I am rejecting this response because: I actually do have a life and yes, I didn't get around to opening the package from Amazon but, when I did, I didn't expect a hole in my blanket. I belive that Amazon should be flexible and do something about it.Sincerely,*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I wanted to send you a quick e-mail to let you know that I'm still researching on this orderIt usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with an answer for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your emailI actually emailed your office earlier today and asked that your remove my complaint against Amazon Mechanical TurkThey have reached out to me and we have been able to come to a a resolutionI look forward to continuing to do business with Amazon Mechanical Turk and several of their other divisions and entities for many years to comeIf you would be so kind as to remove my complaint from their record, so that it does not hinder their business, I would very much appreciate it. Thank you once again for all of your assistance.
Sincerely,
*** ***

I don't see any way to update this complaint on the Revdex.com website. But as of tonight, the complaint number *** is now resolved. Amazon and the manufacturer have refunded me on the damaged itemsThank you *** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the problem you've had with the Order ID: ***This is certainly not
what we want our customers to experience.In this case, I've checked and would like to inform you that the Amazon.com Gift Card you ordered for different email address was successfully sent on July 27, and hasn't been returned to us as undeliverableTherefore, we cannot cancel the gift card or stop from using it, once it is redeemed.If you'd like to see whether your recipient has redeemed the gift card, locate the gift card order on the page linked below and look for the "Status" of the gift card:https://www.amazon.com/gp/css/order-historyMore information on viewing and using redeemed gift card funds can be found on our Help pages:http://www.amazon.com/help/giftcardsHowever, you can contact your bank and ask for charge back dispute till the redeemed gift card is unused.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Mr*** contacted KDP with concerns about why he hadn’t yet been paid because we have a threshold requirement for customers choosing to receive a check rather than EFT paymentKDP Executive Customer Relations informed Mr*** of our payment policy, his available options, thanked him for his
feedback, and let him know that we would announce any payment policy changes if they occur

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the delivery date was changed to November
26, 2017.As you know we use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderI can then make an exception to ensure other carriers are used for future deliveries to your shipping address.Regrettably, our delivery partner couldn’t meet our high standards in this instanceWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriouslyI’m personally collaborating with the team to investigate this matter further and take the appropriate actions.Regarding this order, as your shipping address is at a commercial location with mail box rental and will not accept deliveries on Sunday, I've rescheduled the delivery to Monday, November 27, 2017.If you've not received the order by the end of November 27, 2017, please let us knowWe'll take an appropriate accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you weren't able to take advantage of the free same day shipping, I understand you are upset.***,
the situation you described seems to be a technical error and to make sure this isn't repeated, I've forwarded it to the right team so that they will investigate the error.Please consider this as an isolated incident and allow us another opportunity to assist you better in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the inconvenience caused to you associated with your prime accountPlease allow me to
assist you in this regard.As per your request, I've canceled your prime monthly membershipYou'll receive a refund of USD towards your visa card in 3-business daysYou won't be charged for prime in the future.Also I've forwarded your request for account closure to the concerned department, Normally it would take 3-business days for processing an account closure requestOnce your account is closed I'll send you an update. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth T. Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: You talked to my husband yesterday and he further explained to you our problems with Amazon which I do hold responsible as Amazon took our money for a damaged item which they refuse to reimburse us for.Amazon claims this is hazardous material - what is that? never an explanationThis generator was shipped via UPS - no problem! There were no fluids in this generator as it was so severely damaged it could not hold any! Either reimburse us for a nonfunctional item or take it backWe acted in good faith and got this generator to a licensed Generac dealer /repair person (see original contact with Revdex.com.) After spending our money for a generator with Amazon on 11/3/we spent until 2/27/without the product we had paid for and then had to pay for repairs for the price of to have a working generator in our home.We are not satisfied with Amazon's response in any way - this is a very irresponsible and deceptive business practiceWe cannot accept that this claim has "closed." For my husband and I, we have lost much money and time and are very upset by the lack of integrity by Amazon which spends much of their money touting themselves as trustworthy - Amazon is not!*** ***