Amazon.com

Greetings from Amazon,
We have not been able to locate a seller account under the email alias: ***@gmail.com
As we cannot discuss any account related information without validating the seller account we are resolving this claim
Please notice as well that
Amazon seller central does not work with prepaid cards or paypal so please if the requester is referring to a different amazon service please have him contacting the correct support team

Complaint: ***I am rejecting this response because: I actually do have a life and yes, I didn't get around to opening the package from Amazon but, when I did, I didn't expect a hole in my blanket. I belive that Amazon should be flexible and do something about it.Sincerely,*** ***

Hello,
We are unable to arrange return of the merchandiseThis is because the buyer didn't contact the seller within days of the item delivery to report the issue.
In summary, we are unable to take the actions requested by the buyer in this case, because they
failed to report the issue on time
Sincerely,

Hello ***,
I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand your concern with the traand I'm sorry for the inconvenience
I've forwarded the details
to the appropriate department and they need to look into the problem with your trapayment, and it'll take a bit more time than usual
I just wanted to let you know I'll write back with more information after getting the reply from them
Thanks for giving me time to find the best solution
Best regards,Bhaskar A.Thank you.Amazon.com

Hello Craig,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.A refund was initiated for order #*** on March in the amount of $18.95.Since the order was
paid for by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be automatically applied to your next orderYou can view your balance and activity here:***Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com ==========================

Hello from Amazon.com,
Thank you for your contact regarding inventory that is currently pending transshipmentPlease inform the seller that our Executive Seller Relations team will be contacting the seller, to address the missing inventory, thank you

Hello from Amazon.com,As previously recommended, the seller should continue to work with our specialized Amazon Custom Team in their existing caseIf UPC codes are causing confusion or other issues, Amazon does offer a UPC Exemption program our sellers can apply for from within their accountThe Help Page for doing so is found here:How to list products that do not have a GTIN (UPC, EAN, JAN, or ISBN)https://sellercentral.amazon.com/gp/help/***Our sellers also have the ability to report other sellers that may be in violation of our selling policiesIf sellers are suspicious of other sellers selling on the same detail page, but selling a materially different product, the can bring it to the attention of one of our dedicated investigation teamsThis can be done from within the account on our Contact Us pageThere is a form that can be filled out by sellers to report these violations.Due to the legal implications of these reports, our Seller Support Team is unable to submit these reports on behalf of our sellersAll reports are thoroughly investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Purna C*** from Amazon has been very helpful in resolving the issue
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Yes a replacement for the Intel Core Processor is fineAs for the replacement for the EVGA graphics card, I don't mind buying the exact same item from the Amazon site again from a 3rd party sellerHowever, it seems to be slightly more expensive than what I paid for it in the first placeIf the extra costs will be factored in and covered, then please kindly return the cost of the EVGA graphics card + any extra amount to my gift card balance so I can purchase the item again from the Amazon site
As for shipping costs, if Amazon is going to do expedite shipping for both of the items then I will not ask for a refund of my shipping costs as mentioned before.Sincerely,*** ***

Complaint: ***Please make sure the investigations team doesn't respond back with an utterly worthless generic copy and paste text of:
"We have closed your account and canceled all outstanding ordersWe took these actions because you have submitted invalid gift cards as payment for Amazon.com orders."
That's all an account specialist has ever sent meThe initial account specialist that reviewed my account and sent that made a HUGE error as it is 100% falseAnd now it's like nobody even bothers to go back and try to correct this error made by the initial account specialistEvery message I sent to Amazon letting them know that this is a major error and asking for evidence, asking for the gift card number, and the amount, have all been ignored
I've kept records of every email I sent to Amazon, marked all the times Amazon has ignored my emails, kept records of every receipt of my Amazon gift card purchases, ALL of which were purchased directly from Amazon and paid in FULLI already know why Amazon ignores my request for evidenceIt's because THERE IS NO EVIDENCEIt's a huge blunder made by one account specialist that needs to be fixed
I hope Amazon does the right thing and restores my account with my gift balance in fullBut if not, I hope Amazon understands that I would have no choice but forward the evidence I have, which includes all the emails I sent to Amazon, records of all the times Amazon has ignored my request for evidence, receipts of all my gift card purchases which PROVES every gift card was purchased directly from Amazon and paid in FULL, to the Attorney General of Washington for investigation of criminal activity on the part of Amazon as well as a civil suit against Amazon to recoup my gift card funds that Amazon wrongly withheld from me
I sincerely hope it won't come to thatBut you can't just steal thousands of dollars from a customer and expect the customer to do nothingI will take this as far as I need toWhile I'm very disappointed in the actions of Amazon so far, I really hope we can reach an acceptable resolution that will in the best interests of all partiesThank you
-***

Complaint: ***
I am rejecting this response because:This does not address the primary complaints, and is almost the same cut-and-paste response of your support group.* You don't notify people before deactivating their account.* You do not handle disposition of inventory before closing accounts.* You do not provide clear methods for escalating complaints.* Your support system has form letter responses and completely ignores repeated attempts to explain a problem. Simply reopening an account after hours of attempts to get a human response does not in any way address any of the above concerns You could simply close my account again if I don't sell an item in (random amount of days deemed suitable by someone who heard IT was a neat thing to study in college, but doesn't really know how to treat customers right.)
Sincerely,***-*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're unable to locate refunds on your account.Upon checking, I can confirm that our payment
processor confirmed multiple refunds were successfully issued to your Mastercard.As mentioned earlier by our Billing team our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refunds with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $99.00Date of Refund: August 10, 2016Reference Number: ***Amount Refunded: $99.00Date of Refund: August 12, 2016Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to your account within 5 business daysIf your statement still doesn't reflect the refund, please contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear that you haven't received the item yet.I've checked and see the item was purchased
from a third party seller, Sharon's Depot on our websiteWhen you place an order from a seller, your order is shipped and sold by them and they take full responsibility of your package.I see the refund was already processed to your card on March in the amount of $You'll see the refund to your card in the next 3-business days.Unfortunately, we'll not be able to honor the same price if you place an order from a different seller on our websiteI hope you'll understand our limitations in this regard.To compensate for the trouble, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***Please feel free to contact us directly by replying to *** if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I wanted to send you a quick e-mail to let you know that I'm still researching on this orderIt usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with an answer for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Dear ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As informed earlier, this order was successfully delivered to youYou can find the following information when you track the order on our website
Delivery Date: Saturday, July 23, 1:AM (PDT)
Please know that you're not eligible for refund on this orderI've also forwarded your comments about the tax to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service department.It's our goal to provide
exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand your concern about sending refurbished Fire TV Stick with replacement ordersIf your device is defective, we will replace it with a new or refurbished device under the terms of the One-Year Limited WarrantyA refurbished Fire TV stick has been tested and verified to be working properly by AmazonFor more information about Certified Refurbished warranties, visit:***I've checked and see that we've already made an exception and sent you a free replacement a$promotional creditI understand you're upset and I regret that we haven't been able to address your concerns to your satisfactionHowever, we'll not be able to offer any additional compensation on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Thanks for your responseLike I stated, and even provided the attachments, I did NOT purchase those books in September You have lost a customer's business over $17.00. I can assure this will never happen again because I am no longer an amazon customerYou have lost mine and my family 's business for good Your website is very misleading and has hidden fees Apparantly free downloads are not free for prime membersAlthough, it states $0.Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.I've reviewed return details of the item and can confirm that return has been processing.Once the carrier has received your return package, it can take up to two weeks for it to arrive and process at our returns centerAs soon as it's processed, we'll request a refund to your payment method and send you an e-mail confirmation.If you don't hear from our returns center by end of April 28th, 2017, Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your Hamilton Beach 3503312-Cup Oil Capacity Deep Fryer, Silver
arrivedI understand this may have been upsetting as this is certainly not the way of delivering packages and I regret the disappointment this may have causedWe always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.I would also like to apologize for the time you spent trying to resolve this issue and for it to have escalated to this pointI can certainly imagine the frustration this has caused you and can assure that the appropriate supervisory department has been made aware of your experience so we may administer additional training as needed.Regarding the shipment with the make up items, I see that they have been sent on time but were delayed unexpectedly due to the package arriving at an incorrect carrier facilityI do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.To get this issue resolved, I've now issued a full refund of $for the cost of the itemsThis refund will appear in the next 3-business days as a credit on the original payment method used for the order.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***If your order arrives later, please keep it with our compliments.Also, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778***, we truly value you as a loyal Prime memberWe hope to continue to serve you for many more years to comePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com