Amazon.com

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the disappointing experience you've had with your order
#***We certainly didn't expect this to happenI've checked your order and see that a complete refund in the amount of $on October 27, and another shipping refund in the amount of $is issued towards your original payment method on October 26, Since you've used Pinless debit card, refunds will be processed within business days(excluding weekends) So, I'd request you to please wait for business days from the dates the refunds are issued and a complete refund in the amount of $will appear in your original payment methodPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Hello,Thank you for writing back to us for Complaint ID: ***.We apologise for the miss from our end, We have initiated a new refund for the amount of $to cover the differenceThis refund will appear in your original payment method in 3-business days.Please write to us for any further queries

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you missed your job interview due to delay in the delivery of the shipment.Please allow
me to explain, As an online retailer, we rely heavily on the carrier to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our controlHowever, we take full responsibility should any item become lost while being delivered and we're happy to refund or replace these items at a cost to ourselves.As an apology for this delay, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.I've reviewed return details of the item and can confirm that return has been processing.Once the carrier has received your return package, it can take up to two weeks for it to arrive and process at our returns centerAs soon as it's processed, we'll request a refund to your payment method and send you an e-mail confirmation.If you don't hear from our returns center by end of April 28th, 2017, Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Another robotic copy & paste response occurred from AmazonIf you pay close attention to the dates and email communication, then you can see that I received the email about the A to Z claim on July 5:PM EST, then at 10:PM EST I clicked on the link and RESPONDED by sending the following message: “The listing was created by using ISBN number and Amazon seller toolsThe book sold on June 1, but you are requesting a return on July It is more than days, and unfortunately I'm not able to grant you the return.”After sending my response I used the option on the website and closed the caseThis response is clearly visible by Amazon and the buyer, who replied to me the next dayI'm trying to understand how many responses I should give on this one simple thing, that according to Amazon policy, if the claim is filed more than days after the purchase, the seller has an option to reject the refund
Moreover, you did not respond to my question: when you take money from me, how you will enforce the buyer to return the book back to me? This is predatory practice and is too favorable to the buyer with dishonest practice

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment.While I know you would like to get the item you have ordered and would like to know what action has been taken for this issue.I've checked with our concerned team and they have confirmed that it was a mix up while processing the orderAlso necessary coaching has been forwarded to the immediate manager of the representative in the fulfillment center.Unfortunately we are unable to provide any other information on the investigation for privacy reasonsAs the order is already refunded, please go ahead and place a new order which is fulfilled by AmazonIf you wish to get the order soon, please choose one day shipping or whichever shipping can get you the item faster, I will be happy to waive shipping charges once you write back with the order number.***, I'm sorry once again for the inconvenience this has causedI hope you would understand our limitations in this caseApart from this, I am unable to provide any additional insight on this matter.We look forward to see you soon.Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:this is the utmost poorest way for a business to handle a customer's complaint and concern for their mistreatment and unprofessionalism from a customer's purchase aside from the fact a gift card is the same as CASH so therefore providing a refund via PAYPAL is not out of the question for this concern as most other businesses WORK WITH THEIR CUSTOMERS and AMAZON DOES NOT WORK WITH THEIR CUSTOMERS!!!Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have spent 12+ hours in customer service over amazon mistakes with no compensation, than order gets shipped without packing or a box..all they do is put plastic with tags on the original box that came beat up and the piece for the top all smashed up, there was a hole through the box!....and it was a used unit the base had scratches on it!!...it is unbelievable that amazon has so little quality control in their shipping, especially on a resolution order.It left me with the stress of contacting amazon again, another hour of my life gone
Sincerely,
*** ***

Revdex.com:
This problem has been resolved to my satisfactionIn fact, better than I had hopedSincerely, *** ***

Complaint: ***
I am rejecting this response because:This does not address the primary complaints, and is almost the same cut-and-paste response of your support group.* You don't notify people before deactivating their account.* You do not handle disposition of inventory before closing accounts.* You do not provide clear methods for escalating complaints.* Your support system has form letter responses and completely ignores repeated attempts to explain a problem. Simply reopening an account after hours of attempts to get a human response does not in any way address any of the above concerns You could simply close my account again if I don't sell an item in (random amount of days deemed suitable by someone who heard IT was a neat thing to study in college, but doesn't really know how to treat customers right.)
Sincerely,***-*** ***

Complaint: ***I am rejecting this response because:
Thanks for your responseLike I stated, and even provided the attachments, I did NOT purchase those books in September You have lost a customer's business over $17.00. I can assure this will never happen again because I am no longer an amazon customerYou have lost mine and my family 's business for good Your website is very misleading and has hidden fees Apparantly free downloads are not free for prime membersAlthough, it states $0.Sincerely,*** ***

Hello ***, I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.While it's fine for you to contact a seller with any questions regarding a product you're thinking about
purchasing, this is not requiredIf you have questions about the seller, most sellers will have feedback and ratings posted by participants in their past transactionsYou can view the overall rating and transaction history of a seller from the detail page of any item they have listed.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Thanks for your understanding. Regards,Vijay K.Amazon.comhttp://www.amazon.com===============================

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm responding to a recent request concerning your accountTo protect your privacy, we only send account
information to the e-mail address on file for a customer's accountThat's why I'm sending my reply to this e-mail address, rather than the address from which the request was sent I've checked your account and confirmed that your order #*** for this software was successfully placedTo view details about your digital orders from Your Account, please visit the below link using registered email address from which it was ordered:https://www.amazon.com/digitalordersYour Digital Orders page automatically defaults to orders placed within the last daysIf you need an older order, change the view using the drop-down menu at the top of the pageYou can also print an invoice from your Digital Orders page, click the "Invoice" link next to the order you need.We'd really like the chance to help you enjoy your purchaseIf you need help downloading or accessing your item, please contact us again by phone for live troubleshooting assistanceYou can reach our customer service specialists by phone hours a day, seven days a week using the following link:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment this has caused.I've reached out to the account specialists and they are investigating this issueThis may take 2-business daysPlease be assured that I will personally follwith them and write back to you as soon as I get an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: They requested I wait several business days for their resolution. After waiting, I got a message, but it wasn't a resolution. The representative got back to me and told me I could sign up for a 30-day service (not the 90-day that came with my package). They did not send me the code for the 30-day however. They apparently left it up to me to find a code that would work (granted, they are given everywherebut it wasn't what I was supposed to receive, nor is it any help outside what I could have done myself)They have not properly addressed my concern or given me what was included in the package I bought.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Yes a replacement for the Intel Core Processor is fineAs for the replacement for the EVGA graphics card, I don't mind buying the exact same item from the Amazon site again from a 3rd party sellerHowever, it seems to be slightly more expensive than what I paid for it in the first placeIf the extra costs will be factored in and covered, then please kindly return the cost of the EVGA graphics card + any extra amount to my gift card balance so I can purchase the item again from the Amazon site
As for shipping costs, if Amazon is going to do expedite shipping for both of the items then I will not ask for a refund of my shipping costs as mentioned before.Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend sincere apology for any frustration caused you haven't receive package that was supposed to arrive in two days.I've requested a refund of $to your original payment method of Credit Card.You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=*** Thanks for your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with incorrect payment method on your recent orders.Please do understand that
we do have an option to make payment changes on orders which are fulfilled by Amazon unless order enters shipping process.Once order enters shipping process we won't able to make any changes on orderHowever, I see that as an exception our CS team issued refund for this order #***.Once the refund has processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Regarding Marketplace orders:Because your orders are being shipped by sellers, we aren't able to change the shipping address / billing address / credit card / shipping method / shipping charge / quantity for your ordersAlthough sellers can't change your order details, they may be able to issue a refund or cancel your orderThen you could place a new order with the correct information.I request you to get in touch with sellers to process refund for the seller orders.It's probably best to remove the unused payment methods from your account so it's not accidentally used for other orders.To remove a credit card from your list of payment options, select "Manage Payment Options" in the Payment section of Your Account (www.amazon.com/your-account) and follow the promptsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I found that Amazon.com had overcharged me when I checked my American Express account on October 11, and I returned the book via UPS on November 10, which is within the days return periodTherefore your explanation of the restocking charges is incorrectI respectfully request that Amazon issue credit in the amount of $dollar as requestedIt is Amazon.com pricing error and therefore you should issue credit accordingly.
Sincerely,*** ***

Hello, We are writing to follow up about the complaint filed against Amazon Marketplace order ***The buyer/complainant filed a claim for the order and was provided with the seller's return addressFor the buyer/complainant to receive a refund for this claim, they will have to
return the order to the address providedIn addition, the buyer/complainant was issued a refund of $to ensure they do not have to pay additional costs to return the order, which will not affect the refund total amountThe seller's return address is below for reference: AKKON Return Department *** * *** ** *
*** ** *** ** *** Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist the buyer with and cannot force them to refund without sufficient return confirmationThe only resolution we can offer the buyer/complainant is to help facilitate a return for a refundIf the buyer/complainant wants a refund, they will be asked to reply with a return tracking number within business days from the date of this message