Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to delete the credit card from your accountI've checked and see only single card is available in your account.Please let me know if you'd like to delete that card from your accountOr, you can delete a credit card from your list of payment options in Your Account (***)Just select "Manage Payment Options" in the Amazon Wallet section and follow the prompts to update your information.Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the delivery of the orderI will be happy to help you.When your
order was placed, since the items were unavailable, we didn't provide any guaranteed or estimated delivery dateIn the confirmation email sent on March 1, 2017, in the estimated delivery date section we have mentioned "Delivery date pendingWe'll email you as soon as we have a delivery date".I see that the you have canceled the order and the gift card balance is back to your account.You can view your balance and usage history in Your Account here:***
Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Amazon has continued to ignore my pointThey have completely failed to pre-screen their approved online seller despite their claims that they take insurances against possible fraud and has allowed this seller to dupe customersIt it weren't for my vigilance, I would have eventually been victimized by a seller that Amazon claims it has pre-screened and covered by their A-A program.Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you weren't able to take advantage of this promotional offer before it expired.***, our promotional
offers of products function much like a coupon in a physical storeThey are valid only for the length of the promotionDeal promotional discounts are only valid during the displayed time period and expire when the displayed time period endsWe cannot honor a Lightning Deal promotional discount after it expires or if the item sells outWhile we will be happy to pass any training opportunities to our Customer service representatives, we will not be able to honor the deal price.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry "Canon EOS Rebel TDSLR Camera" isn't working as it should be, I understand you are upset.I've
checked the order and the return window for the Camera Expired on Monday, September 21, 2015, we will not be able to accept the return of the item or refund itPlease see our returns policy for the items purchased on our website:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-6...⇄ this situation, we'd recommend you to contact manufacturer directly for troubleshootingHere’s their contact information:CanonWebsite: http://www.usa.canon.comPhone number: 800-652-2666The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement partYou can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID=***I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the recent order: ***
Please accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.Upon reviewing your message, I have checked the order details and see that the package was shipped out on May 14, from our fulfilment centerHowever, it appears that the package was lost in transit, due to which you were not able to receive the packageI see that the item was sold and shipped by Amazon.caSince the same item is currently not available with Amazon.ca, but a different seller altogether, we will not be able to process a replacement for the sameThis is the reason, our customer support team offered a full refund on the order.To help you with this, I have issued a full refund of CDN$ on the orderThe refund will reflect on your account within 3-business days.Once processed, you'll also be able to see a detailed summary of your adjusted order here:https://www.amazon.ca/gp/css/summary/edit.html?orderID=***Although I understand there's no way I can erase this difficult series of events, I've applied a CDN$promotional discount directly to your account for use on your next Amazon.ca orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.ca and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.ca website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Thank you for taking the time to write into us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh ***Amazon.comhttp://www.amazon.com

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you missed your job interview due to delay in the delivery of the shipment.Please allow
me to explain, As an online retailer, we rely heavily on the carrier to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our controlHowever, we take full responsibility should any item become lost while being delivered and we're happy to refund or replace these items at a cost to ourselves.As an apology for this delay, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello,Thank you for writing back to us for Complaint ID: ***.We apologise for the miss from our end, We have initiated a new refund for the amount of $to cover the differenceThis refund will appear in your original payment method in 3-business days.Please write to us for any further queries

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We are unable to post your Customer Review to the Amazon website because our data shows elements of your
Amazon account match elements of other Amazon accounts reviewing the same product.we reviewed the information you provided and have determined that your review was removed in accordance with our guidelinesIn such cases, we remove the review to maintain trust in our customer reviews and to avoid any perception of bias.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersIt is our goal to provide Customer Reviews that help customers make informed purchase decisionsTherefore, any reviews that could be viewed as advertising, promotional, or biased will not be postedThis includes reviews by more than one customer in the same household.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines).I hope this information helps! We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Because as you can see from their response they still didn't answer my questionAll I asked was by returning the refurbished kindle how much will my refund beTheir refund policy is very vagueAnd further more this seemingly automated response is why I filed the complaint in the first placeI have at least eight saved emails with the same copy and paste responseAnd they refuse to tell me how much the refund will beWhether in full or prorated.Sincerely,*** ** ***

Complaint: ***
I am rejecting this response because:
attached, please find the warranty information and the proof of purchase. As it says on the warranty information, the phone was purchased on 6/22/and per warranty slip, the warranty begins days after the item was received that means the warranty begins 7/22/and the warranty is for one year and it is good till 7/22/But Amazon is not honoring the warranty. I was repeatedly told the phone is out of warranty even in August of 2017. I purchased the phone from Amazon, as far as I am concerned Amazon is the seller of the phone, but when I contacted Amazon, instead of them taking the responsibility to solve the problem, I had been pushed around to contact Samsung and Sell2U4less. Samsung claims the phone was out of warranty when I received the phone from Amazon. I don't know who is this Sell2U4less and I have no information of themAmazon, such a reputable company should not cheat consumers with defective products, if a product is defective it should be replaced or they should refund the money I appreciate you help, if this issue is not solved to my satisfaction, I am planning to contact the Texas Attorney General office Thanks *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment this has caused.I've reached out to the account specialists and they are investigating this issueThis may take 2-business daysPlease be assured that I will personally follwith them and write back to you as soon as I get an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

HelloMy name is Sumit Gand I will be responding to this complaint on behalf of Amazon.comI have reviewed the Guarantee claim filed against the Order *** that was placed on our platform and acknowledge that the buyer was promised a price difference and shipping cost waiver on the
new order.Therefore, I have initiated a refund to the buyer in the amount of $to honor the samePlease find the breakdown as below: Order ID Quantity Unit Price TotalOrder *** 1 $16.00 $16.00Order *** $36.84 $73.68Difference in unit cost : $20.84Refund Amount to match price hike : $* (2) = $41.68Since the order was paid by credit card, it may take several business days for the refund to appear on the buyr's credit card accountWe request a check with the issuing bank to confirm that it has been posted.I hope this would resolve the issue up to the buyer's satisfactionWe strive to provide a better experience to the buyer in the future.Sincerely,

Thank you for your inquiry, A valid bank account is required to receive your disbursementsThis is outlined in the Selling on Amazon Participation Agreement found
here:http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=...⇄ /> If the seller does not have a valid bank account, they may opt to receive their disbursement through a one-time manual checkPlease know that in order to proceed with this action, the seller must agree to close their selling account as we cannot accommodate sending manual checks for each disbursementI have checked the seller's account and we are currently processing their manual check requestThese requests take time, so we appreciate the seller's patience

Revdex.com:
This problem has been resolved to my satisfactionIn fact, better than I had hopedSincerely, *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I tried to cancel your order for items but couldn't because it's already entered the shipping
process.Under such circumstances, I'd offer you with options:Option 1: Once carrier gets assigned to your order, you can contact them to refuse the carrier.Option 2: Your shipment is expected to arrive between Tuesday, August 30, - Wednesday, August 31, When the carrier attempts to deliver your shipment, you can refuse package:Your refund will be processed as soon as the carrier's tracking information shows the package was refused.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As already mentioned, any time an item which is returned outside the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.Your order was placed on October 18, and returned on July 15, So, restocking will be deducted in this issue.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future..Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your emailI actually emailed your office earlier today and asked that your remove my complaint against Amazon Mechanical TurkThey have reached out to me and we have been able to come to a a resolutionI look forward to continuing to do business with Amazon Mechanical Turk and several of their other divisions and entities for many years to comeIf you would be so kind as to remove my complaint from their record, so that it does not hinder their business, I would very much appreciate it. Thank you once again for all of your assistance.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: You talked to my husband yesterday and he further explained to you our problems with Amazon which I do hold responsible as Amazon took our money for a damaged item which they refuse to reimburse us for.Amazon claims this is hazardous material - what is that? never an explanationThis generator was shipped via UPS - no problem! There were no fluids in this generator as it was so severely damaged it could not hold any! Either reimburse us for a nonfunctional item or take it backWe acted in good faith and got this generator to a licensed Generac dealer /repair person (see original contact with Revdex.com.) After spending our money for a generator with Amazon on 11/3/we spent until 2/27/without the product we had paid for and then had to pay for repairs for the price of to have a working generator in our home.We are not satisfied with Amazon's response in any way - this is a very irresponsible and deceptive business practiceWe cannot accept that this claim has "closed." For my husband and I, we have lost much money and time and are very upset by the lack of integrity by Amazon which spends much of their money touting themselves as trustworthy - Amazon is not!*** ***

Hello ***,
I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm so sorry for the frustration this matter has causedI'd like to assure you I've
reviewed your previous correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience
Further, I'd also thank you for letting us know about this issueAsking you to provide feedback is a violation of our Community Rules posted here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
I confirm that we do not share any of the Customer's information with a Third-party, and we do not at all encourage them emailing you about the positive feedbackAll the transactions/email related to seller order can't be removed
Violations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.com account
I've filed a report to our Seller team on your behalfAll reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigations
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Shalini C.Amazon.comhttp://www.amazon.com