Amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you'd with Textbook Rental 'Nutrition & You: Core Concepts for Good
Health'.I've shared your comments and a summary of the series of events as a feedback with our Textbook Rental teamCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I've confirmed that a refund was issued to your Visa Card for $on January 09, 2016.After the refund has processed in their system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 2-business daysThis time frame may vary from one financial institution to another.Here's the Settlement Verification Code: ***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello *** ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com
account. While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days. ***, thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your transactionThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.***, consider this as an isolated incident and allow us another opportunity to assist you better in the futureYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Upon checking, I see that refund on Order ID: *** was processed on Wednesday, December 28, Refund will be processed with in the next 3-business days, excluding your bank's processing timebusiness days have not passedToday is 3rd business dayI request you to please check with bank on Friday.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the cancellation of your order for "Logitech ZSurround Sound Speakers - (RMS) 500-W Subwoofer: 165-W, 3D Stereo".While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service and Leadership team is correct.As mentioned, this item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.If you have further concerns about the cancellation of this order, we ask that you contact "Beach Camera Same Day Shipping" Only the seller can answer questions about their products and order fulfillment.While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding gift card balance on your account.I've reviewed your account and
can confirm that we've closed your account because you have consistently asked us to issue refunds for a large number of your ordersWhile we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.Your account will remain closedYou can review our Conditions of Use here:***However, since your account is closed, as a result, your unused gift card balance is no longer available.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn about the unsatisfactory experience you recently had with Fire HDX Order #
***, Order #*** and I understand your concern regarding the refundThis is certainly not what we want our customers to experience
I’ve contacted our concerned department to look into your request and it'll take 3-business days to receive an update from themI know your wait has been frustrating and for that, I truly apologizeI'll personally monitor thus and send you an email as soon as I receive an updateIn the meantime, if there is anything you need, please feel free to reply to my email
Thanks for your patience, and I’ll be in touch again soon
Regards,Radha K

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the continual change in the delivery date of 'Fire TV Stick with Voice
Remote', but also with the members from our Customer Service team who weren't able to resolve the issuePlease know the appropriate management personnel will also review your correspondence with our Customer Service team to ensure we take advantage of our opportunities to improve.I see we sent you an e-mail message about the unexpected delay in obtaining this itemOn contacting our shipping department about this item, I was informed that:-- Due to huge demand, we ran out of inventory much faster than we've expectedFor this reason, the shipping availability of this item has been revised to 'In stock on November 13, 2015'http://www.amazon.com/dp/B00ZVJAF9GPlease understand that we're unable to ship any open order, unless we physically possess an itemAs an apology gesture from our end, a $promotional certificate has already been added to your account which will automatically apply on your next order for an item sold and shipped by Amazon.Our delivery estimates are based on the item's availability and the delivery speed you chooseIf an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free ShippingThe most up-to-date delivery date for an item will be displayed during checkoutI've forwarded your feedback about the word "Guaranteed Delivery Date" to appropriate people in our organization--I know they'll want to hear about your experienceStrong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to write to us.Further, I see that Fire stick is available with Standard remote version at $and is readily available for delivery by Monday, October if placed with One-Day shipping speedAs an alternate, you may place an order for this available Fire stick with Standard remote using One-Day shipping and let us know so that we'll waive-off or refund complete One-Day shipping charges:http://www.amazon.com/gp/product/B00GDQ0RMG?psc=1&redirect=true&ref_=ox_...⇄ on November (the expected availability date), you may revisit our website and place another new order for 'Fire TV Stick with Voice Remote' with One-Day shipping and let us know so that we'll remove complete One-Day shipping charges on that new order as wellAlso, we'll provide pre-paid return label for 'Fire TV Stick Standard remote' along with a full advance refund for the item cost.Please feel free to contact me directly by replying to [email protected] if I can be of further assistance.Thanks for your patience and understandingWe look forward to seeing you again soon.Regards,*** Y.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I am still disgusted and offended by thisThe people of Amazon did not react or correct this mess in a timely manner
Sincerely,
*** ***

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I’m terribly sorry to hear about your poor delivery experiences, and I truly
appreciate you making us aware of it.Regrettably, our delivery partner hasn't been meeting our high standards of lateWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously.Regarding the order#*** and the order# ***, I see that the issue is with AMZL carrierI've escalated this issue to the concerned team of our companyExplained them that the address is a commercial address and the orders are meant to be delivered by 5pm.We use valuable feedback like yours to continually improve delivery performance by all our carriers.Regarding the order#***, I see that the order placed from "MALLOOM ", a seller on our websiteI see that you've contacted this seller may times and seller responded you.***dear friend, we don't have Blue one, we are prepare to change the picture, and now I have refunded to you.***A refund of $was issued to your original payment method by the sellerPlease allow bank 3-business days to process refund.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've forwarded the details of the seller you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #***.We take the integrity of our third party
sellers very seriously, and I’ve forwarded your comments to our Seller team for further investigationWhile we won’t be able to share further details about the outcome of the investigation, I can assure you each case is very thoroughly and carefully reviewed.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.As we did not fulfill the order we are limited to what we can assist you withWe do have the A-to-z Guarantee, which is an investigation we do for two situations; if a Marketplace order does not arrive or if it arrives materially different, damaged or defective.For your convenience, I've filed an A-to-z Guarantee Claim for your orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I apologize for the inconvenience you've experienced with the renewal of your
Student Prime membership to an annual membershipI understand you are upset.To help you with this, I've reached out to our Amazon Student team to work on a resolution since this is a unique situation.Please allow me 2-business days to research this issue with our teamI know your wait has already been frustrating, and for that I truly do apologize.William, thanks for your patienceI'll be in touch shortly with an answer for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazonis scamming meI have proof of being hacked and it's in the photos I m forced to scam my money back by buying and disputing gift cards with my bank I guess.
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your experience with your recent order placed on Amazon.comI understand how upsetting this may
have been and I regret the disappointment this experience has causedI've reviewed your correspondences and I'll be sure to follon any helpful training opportunities opportunities to ensure we do everything possible to avoid situations like this in the future.Further to your email, I've verified that we only charged your payment card once for your order#***.Please note that when you place an order with Amazon.com we contact your bank for a purchase authorization to verify your credit cardThe bank communicates back to us, approving or denying the authorizationWe don't actually make the charge; we only verify that this amount exists in your account, which confirms the validity of the card information you have provided.As explained earlier, some banks may hold funds in your account for these authorizationsTo get this resolved, I'd request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: ***Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this. I hope you'll understand that we are unable to offer you compensation in relation to this matter, rest assured we’re striving to correct any inconsistencies in our processes, and that your feedback is invaluable to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I was promised the return of my shipping cost, as evidence by: (from Amazon)***As you our valuable customer, Amazon can refund the charges occurred the return shipping, Provide us the details of the fee and we'll issue refund for it immediately.***Sincerely,Dr*** ***

Revdex.com:I really have no other choice than to accept Amazon's responseI'm getting no where with this guy, so its pointless at this time to continue to go back and forth with him.
Revdex.com, thank you for your helpI appreciate it. Sincerely, *** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with the shipping cart and I understand you were unable to return the item back
to us.I've checked your order # *** and see that you have filed a charge back and was resolved by the bank in your favor by refunding you $49.99.In this case, since the bank has already refunded by charging us the amount, we are unable to issue any more refunds on the order.I hope this information helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,
We have closed buyer's claim for this order because buyer is unwilling to return the item to the sellerWe cannot expect a seller to issue a refund for or replace an item that a buyer will not return
In summary, we are unable to take the actions requested by the buyer, because the
buyer is not willing to return the item
Sincerely,
Vishnudeep

Complaint: ***
I am rejecting this response because:If Amazon allows people to use their website there's a liability that falls on them not just the seller and on top of that they are even more responsible in this situation because Sharon's Depot was booted off their site before under the name *** for the same things and Amazon continues to let scammers take advantage of their website and this hurts consumer relations with victims as myself that lose out on sale items
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: As I stated in my initial complaint clicked on the item that was advertised " Prime " on Amazon.com when I selected the size I needed it changed to a different vendor without adequate notification during the transaction processUpon reviewing the comments left by other consumers who come to you in good faith I found there to be significant issues with this vendor mirroring exactly what I'm dealing with nowAs it stands I received two vague emails from them, one advising "it should be here by Thursday, Friday the latest," both referring me to the tracking information provide for skynetworldwideThe last update they had was "arrived, hub" two days ago with no new information including who the carrier now is in the United StatesIt is obvious now that I will not receive the item I purchased from AMAZON.COM, not some 3rd party vendor on time for my trip and given the response Amazon provided they are washing their hands of an issue from one of their vendors by not helping a customer in needVery disappointed in the lack of ownership here guys.Sincerely,*** ***