Amazon.com

Hello,Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deductedThis usually takes about days from the date your account was impacted, which was 03/29/2018, but funds may be
held longer. To learn more about payment policies, search for "Getting Paid" in Seller Central Help.Tell us why here

Greetings from Amazon.com,Thank you for your inquiryA transfer was made to this seller's bank account ending in in the amount of $7,on May 3, Funds can take 3-business days to appear in their bank accountThank you for your understanding and please have a lovely day

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know about your experience with the order.I've
checked your order# *** and I see that a part of your order was paid with the credit ( promotional credit) that was issued to your account for the order#***Remaining was paid with you card.As you've requested for return, you'll receiving a refund of $to your cardPlease understand, you do not receive a refund for any promotional discounts or coupons or credits that were applied to an orderI'm sorry for any misunderstanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

I can not understand why they will not give me my money back I am entitled to it they said they was going to give it back and now has changed their minds this is unacceptable.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ***

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the renewal of Amazon Cloud Drive Unlimited Everything
subscription for your account.After researching your account, I've confirmed that we were unable to charge your preferred payment methodA charge can be declined for a variety of reasons, some of which may not be related to the validity of the credit card.For your convenience, the charge was applied to another payment method we have on record for youThis feature prevents any interruption in your Amazon Cloud Drive benefits should the primary payment method fail.I understand that this was not what you expected to happen, and as per your request, I'll refund the $charged to your Visa cardPlease allow 3-business days for the refund to process online.However, ***, thanks for your comments about thisWe truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customersTo ensure your ideas are reviewed, I've shared your comments with concerned team for their consideration when planning future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:As I already stated, TRS has cleared my account alreadyIn addition, I received seaparate communication from Amazon in regards to this issue releasing the hold on my account however my Prime membership needs to be extended accordingly
Sincerely,
*** ***

Hello,Thank you for writing back to us for Complaint ID: ***The sellers are required to respond to any claim filed against them within the required time as per the policy they agreed toThough the seller may have contacted Amazon and the buyer before the claim, the claim was raised confirming that the issue was unresolvedThe customers on Amazon platform are required to abide by the policies they agreed to.We cannot reverse this transactionPlease write back for any further queries

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with our customer service when you contacted regarding the
Order#***.It's disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I've checked your account and see that a full refund of $was issued to your payment card on June 30, by our customer service team.Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherYou can see completed refunds on the Order Summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Further, I see that a $promotional credit was issued to your account when you contacted our customer service team regarding the shipping charges.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I understand experiences like these may affect our customer’s decision to shop with us in the future, but we truly hope you give us another chance to improve the quality of our services.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Visa promotion of $Gift card on our website while purchasing an item.Please do
understand that an Amazon.com Gift Card is automatically added to your Amazon.com account upon the approval of your Amazon.com Rewards Visa card application.In order to know whether your application has been approved and reason for not receiving gift card to your account you can contact Chase Card Services directly:Amazon.com Rewards Visa Card: ***Chase Card Member Services: https://www.chase.com/amazonAmazon.com Rewards Visa Card (Spanish): ***Amazon.com Business Rewards Visa Card: ***Amazon.com Business Rewards Visa Card (Spanish): ***Terms and conditions of Offer Details you can view them on our help page which is listed below:https://www.amazon.com/gp/feature.html?ie=UTF8&docId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:The A to Z guarenteefrom Amazon covers 3rd party failure and Amazon has in stock the units I have ordered it is the price increase that is the reason they won’t honor it.what good is a guarantee it they won’t honor it
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I really don't HAVE TO SHIP anything. The buyer can cancel the order and then I issue a refund. The problem is I should not have to make up any differences in shipping. I should be able to charge what I need to charge to ship the package. The buyer should pay the FULL shipping amount as he/she was the one who bought the item. When setting up to sell an item, you do not allow me to do this. None of the splitting up of levels. The lowest tier should be the same as the highest tier when it comes ot shipping charges

Hello ***,
I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm so sorry for the frustration this matter has causedI'd like to assure you I've
reviewed your previous correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience
Further, I'd also thank you for letting us know about this issueAsking you to provide feedback is a violation of our Community Rules posted here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
I confirm that we do not share any of the Customer's information with a Third-party, and we do not at all encourage them emailing you about the positive feedbackAll the transactions/email related to seller order can't be removed
Violations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.com account
I've filed a report to our Seller team on your behalfAll reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigations
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Shalini C.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I find it hard to believe that a card or computer generated card code cannot be reversedI canceled the order same dayMy credit card was chargedPlease provide amazon.com policy and statements that I agreed to allow amazon.com to charge my credit card for a canceled trade in.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
They did not apply my rental fees in excess of $to this used bookI rented this book or renewed the rental in September The buyout price was only $when I checkedA new book is $This is totally wrong.
Sincerely,
*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the resolution that you received from the seller of
your order #***This order was sold and fulfilled by a third party seller and Amazon is not involved in the shipping process of this orderSeller ships the order from their own inventory.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeAs the seller could not assist you with satisfactory resolution, you can file a claim by entering your order number *** here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the delivery of Sectional Sofa.I understand you are not happy with the partial refund and expecting full refund to compensate the inconvenience.Apart from the refund of $204.44, we can't issue additional refund on this issueIf you are not happy with the delay in delivering the order, please refuse the order so that we can create return pick up for the partial sofa you received and will help you in getting full refund.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: A refund has not been prcessed to my account as promisedSincerely,*** ***

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to
provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.I've checked your account and see that our customer service team has already issued refund for the following orders:Order ID: *** refunded $72.20Order ID: *** refunded $45.52Order ID: *** refunded $32.21Regarding this order #***:--Baseball Prospectus 2018It is estimated to be delivered to you by February 15, - February 16, 2018.Unfortunately, in this case, we're unable to issue any compensation.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello from Amazon.com,The seller was set on a day reserve for the money they made on this orderThis means that the funds will be in reserve for days, then become available on their next disbursement dateAmazon reserves the right to hold a portion of a seller's balance while we conduct a review of the account if we have observed an unexpected change in sales or account activity.This can be confirmed on the following Seller Help Page:***The seller's next disbursement will be initiated on Novand will take 3-business days to be deposited to their bank account on file
Thank you

Hello ***,I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you hadIt's disappointing to hear our customer service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account which was used to place the order which can be used on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.If you still have any concern, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna *** N.Amazon.comhttp://www.amazon.com