Amazon.com

Revdex.com:
Amazon had provided me a full refundSincerely, *** ***

Complaint: ***
I am rejecting this response because:If Amazon allows people to use their website there's a liability that falls on them not just the seller and on top of that they are even more responsible in this situation because Sharon's Depot was booted off their site before under the name *** for the same things and Amazon continues to let scammers take advantage of their website and this hurts consumer relations with victims as myself that lose out on sale items
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize
this wasn't what you experiencedI've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.I understand that *** tracking shows delivered and you have not received the orderNormally, I would have placed a replacement orderHowever, I see that both the items are sold by sellersBecause seller's inventory is constantly changing, we can't replace items sold by them that are fulfilled by AmazonI've requested a full refund of $for the lost shipment Credit Card .You'll see the refund in the next 3-5 business daysOnce processed, you'll also be able to see the refund request here:***Since you have not received your package, I would request you to go ahead and place the order for both the items which are fulfilled by AmazonYou may choose one day shipping and let us know the order number so that we can waive the shipping charges for you.Unfortunately we do not have an option to issue a partial credit for the Prime membership fee you have paidHowever, as a good will gesture, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the resolution that you received from the seller of
your order #***This order was sold and fulfilled by a third party seller and Amazon is not involved in the shipping process of this orderSeller ships the order from their own inventory.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeAs the seller could not assist you with satisfactory resolution, you can file a claim by entering your order number *** here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryA transfer was made to this seller's bank account ending in in the amount of $7,on May 3, Funds can take 3-business days to appear in their bank accountThank you for your understanding and please have a lovely day

Revdex.com:
Dear Revdex.com Resolutions Consultant,
Amazon.com has agree my refund for my accountThanks for your help with my casePlease mark the complaint #*** as a resolved one, thank you
Sincerely, *** ***

Complaint: ***I am rejecting this response because: I was promised the return of my shipping cost, as evidence by: (from Amazon)***As you our valuable customer, Amazon can refund the charges occurred the return shipping, Provide us the details of the fee and we'll issue refund for it immediately.***Sincerely,Dr*** ***

Complaint: ***
I am rejecting this response because: Amazonis scamming meI have proof of being hacked and it's in the photos I m forced to scam my money back by buying and disputing gift cards with my bank I guess.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Revdex.com for your help in this matter and very much appreciated and the matter is now resolved
Sincerely,
*** ***

Hello *** ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com
account. While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days. ***, thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any inconvenience this accidental account closure may have caused, and have reopened your
accountI've also requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpYou should now be able to sign into your account as normal; however, we're unable to reactivate the payment methods and shipping addresses you had listedTo add this information you can either enter it during checkout, or you can add the information by going to "Your Account" (www.amazon.com/your-account).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: I placed this order Saturday when the promotion for the free 12m psn card was CLEARLY still present on the page as a bonus for buying the PSbundle..I didnt order later and trying to capitalize on a deal I wasnt available to have.The deal was live and on the same page as the PSBundle as this is the reason I purchased the psfor that free offerIt clearly said if you order now you get a free 12month psn card with your purchaseI even called the very next day on online chat and if you look at around the 7:am marking in my inclosed txt file your own Amazon employee says he checked and my purchase is eligible for the promotion.And in 24-hrs a code will be sent to me and not to worryso after 24-hrs I call back get handed to different people only for them to tell me a promotions personnel will contact me in 24-AGAIN..so I call back the next day get transfer 2-times talk to someone finally in the gaming department for them to tell mei'm not eligible for something that was clearly on the page when I purchased and also influnced me to purchase in the first place.She also stated I wasnt the first person to call with this same issue andshe was filling out a form to have promotions group to contact me Bottom line is this i've been a loyal Amazon customer for years..Prime member too and I just want what was clearly offered to me on the page when I orderedI ordered oct 10th when the offer was still present called at 7am the very next day and according to your own chat that was sent to me via email after it was over your employee confirmed it was eligible and now it isnt? Thats unacceptablei'm not trying to cash in on a promo I dont deserve i'm trying to receive somethign that was offered plainly at the time of sale and also a major factor in my decision to purchase the bundle in the first place you offered the bonus then I order then you say no your not eligible. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I really don't HAVE TO SHIP anything. The buyer can cancel the order and then I issue a refund. The problem is I should not have to make up any differences in shipping. I should be able to charge what I need to charge to ship the package. The buyer should pay the FULL shipping amount as he/she was the one who bought the item. When setting up to sell an item, you do not allow me to do this. None of the splitting up of levels. The lowest tier should be the same as the highest tier when it comes ot shipping charges

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your experience with your recent order placed on Amazon.comI understand how upsetting this may
have been and I regret the disappointment this experience has causedI've reviewed your correspondences and I'll be sure to follon any helpful training opportunities opportunities to ensure we do everything possible to avoid situations like this in the future.Further to your email, I've verified that we only charged your payment card once for your order#***.Please note that when you place an order with Amazon.com we contact your bank for a purchase authorization to verify your credit cardThe bank communicates back to us, approving or denying the authorizationWe don't actually make the charge; we only verify that this amount exists in your account, which confirms the validity of the card information you have provided.As explained earlier, some banks may hold funds in your account for these authorizationsTo get this resolved, I'd request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: ***Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this. I hope you'll understand that we are unable to offer you compensation in relation to this matter, rest assured we’re striving to correct any inconsistencies in our processes, and that your feedback is invaluable to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me *** ***

Hello ***,I'm Srikanth.G from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent orders and I appreciate you
taking time in bringing this to our attention.I understand that you haven't received the shipment #from the order #*** and #***Upon checking with the carrier, I've found that there hasn't been any further movements on these packages since September 28, Therefore, I'm considering these packages as lost.I do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.I've issued a full refund of $and $for these shipments, to your original payment methodOnce processed, you'll be able to see the refund request here:***If you do need to contact our customer service in the future, here's a link to our Contact Us page:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding free trial of Prime membership.I've searched your Amazon.com
account and see that 1-month free Prime trial has been activated on September This membership is valid till October 1.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctCurrently, Prime free trial is restricted for months time frameFor this reason, it cannot be revoked within months of first date of subscription.I've shared your comments as a feedback with the Prime business team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I see that our Customer Service team has already set your 1-month free trial Prime membership to "Do Not Renew"That way, you will not be charged for Prime automaticallyYou can continue to enjoy Prime benefits for the remainder of your membership which expires on October You can check the status of your Prime membership anytime on the following link:https://www.amazon.com/gp/primecentralFor more details on Prime, please visit our website here:https://www.amazon.com/gp/help/customer/display.html?nodeId=13819201Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because I also require the aforementioned Amazon.com gift card credit to consider this matter resolved.Sincerely,*** ***

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the prime now order #*** has arrived damagedI'm sorry for the
frustration this matter has caused.I also understand that you've been only refunded $by our customer service department for the orderIn order to help you with the full refund of $10.81, I've contacted the prime now team and issued the remaining refund of $to the original payment method used to place the orderI also see that the customer service team has issued $and $promotional certificates to your prime now account as a goodwill gesture of this experience.Further, I've forwarded your experience to the concerned team and make sure that this doesn't happen in the future.I understand experiences like these may affect our customer’s decision to shop with us in the future and I'm really sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon, but we truly hope you give us another chance to improve the quality of our services.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com