Amazon.com

Hello ***,I'm Srikanth.G from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent orders and I appreciate you
taking time in bringing this to our attention.I understand that you haven't received the shipment #from the order #*** and #***Upon checking with the carrier, I've found that there hasn't been any further movements on these packages since September 28, Therefore, I'm considering these packages as lost.I do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.I've issued a full refund of $and $for these shipments, to your original payment methodOnce processed, you'll be able to see the refund request here:***If you do need to contact our customer service in the future, here's a link to our Contact Us page:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern, but I've checked and see we've already issued multiple partial
refunds for this item on your requestUnfortunately, you're not eligible for any additional refundI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with regard to your order.I've looked into your account and verified that your
order *** was cancelled and you have not been charged but the amount got authorized.When you place your order, we contact your bank to confirm that your credit card is valid, and request an authorization for the amount of the purchase.However, we don't actually process a charge until the order is shippedSome banks may hold funds in your account for these authorizations even if the order is canceled.Please do not worry, although these authorizations appear as charges, in real they aren't charges and will be dropped by your bank very soon.In this case, I request that you please contact your bank so that they can give you the information on how long they hold payment authorizations for online orders.I can provide you with the settlement verification codeBut as mentioned earlier, it again depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***Also on checking your account status I can clearly see that there is no hold on your account and you can access it without any problem.Your understanding is highly appreciated in this matterWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the prime now order #*** has arrived damagedI'm sorry for the
frustration this matter has caused.I also understand that you've been only refunded $by our customer service department for the orderIn order to help you with the full refund of $10.81, I've contacted the prime now team and issued the remaining refund of $to the original payment method used to place the orderI also see that the customer service team has issued $and $promotional certificates to your prime now account as a goodwill gesture of this experience.Further, I've forwarded your experience to the concerned team and make sure that this doesn't happen in the future.I understand experiences like these may affect our customer’s decision to shop with us in the future and I'm really sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon, but we truly hope you give us another chance to improve the quality of our services.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I have returned this motherboard, but I didn't get any refund yet!
Sincerely,
** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me *** ***

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any inconvenience this accidental account closure may have caused, and have reopened your
accountI've also requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpYou should now be able to sign into your account as normal; however, we're unable to reactivate the payment methods and shipping addresses you had listedTo add this information you can either enter it during checkout, or you can add the information by going to "Your Account" (www.amazon.com/your-account).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: this customer representative is responding as though this happened only one timeThis is a recurrent problem not only with USPS but other carriers as well The problem is that they are promising things they cannot deliverI still have yet to receive a phone call from the companyJahnavi can go into my account and see how many times my shipments been lateIn fact I encourage him to do soHere are links to share some frustrations that I along with multiple other Amazon customers have:
*** *** ***
This is an ongoing issue and we need our voices heard.
Sincerely,*** ***

Hello ***.I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know you've received an email with an offer.Upon checking our
database, I was unable to find any email sent to you from our endFor your protection, do not respond to it, and do not open any attachments or click any links it contains.Contact us at [email protected] and attach a copy of the message in questionClick here for more information:https://www.amazon.com/gp/help/customer/display.html?nodeId=20190913...⇄ you responded to the e-mail or visited a linked website but didn't provide any personal information (such as your login or password), your Amazon.com account information should still be safeHowever, if you did respond or if you visited a forged website and entered your Amazon.com login and password (or any other personal information), we recommend that you update your Amazon.com password immediately by going to Your Account (http://www.amazon.com/your-account) and selecting "Change Account Settings." If you provided financial information, you may want to contact your bank or credit card provider.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding free trial of Prime membership.I've searched your Amazon.com
account and see that 1-month free Prime trial has been activated on September This membership is valid till October 1.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctCurrently, Prime free trial is restricted for months time frameFor this reason, it cannot be revoked within months of first date of subscription.I've shared your comments as a feedback with the Prime business team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I see that our Customer Service team has already set your 1-month free trial Prime membership to "Do Not Renew"That way, you will not be charged for Prime automaticallyYou can continue to enjoy Prime benefits for the remainder of your membership which expires on October You can check the status of your Prime membership anytime on the following link:https://www.amazon.com/gp/primecentralFor more details on Prime, please visit our website here:https://www.amazon.com/gp/help/customer/display.html?nodeId=13819201Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your refund even though you have returned the item.I've checked your order# *** and see that a full refund of amount $was issued to your original payment method and this will get credited in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=*** I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us regarding hold on your accountI'll be
sure to pass your comments along to the appropriate people on our Customer Service team.I've reviewed details of your account and can confirm that our Account specialist team verified details and restored access to your account.For your security, we canceled the following order when we could not confirm your information:-- Order Number: ***-- Items in Order: Merits - Silverado ExtremeWe are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new order.I can understand your disappointment but appreciate your understanding with our account security measures.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I will keep this complaint openI was told this already back in DecWhich the funds were never depositedFirstYou state your going to deposit funds in DecThen you state I have to wait days which my account was closed last June Third you give the Better Business a different account that's not even associated to meUntil I receive the funds into my account I am going to rejected everything you send me until my funds are in my accountIt's been since June of I am pretty sure I am past my daysSo I guess we will wait this one outAmazon you have pour business practices
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were charged a restocking fee for your recent Fujitsu ScanSnap iXScanner for PC and Mac
(*** returnAny time an item is returned outside the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.Your order was placed on October 18, and returned on July 15, So, restocking will be deducted in this issueI'm sorry for any misunderstanding caused.We look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm following up with you regarding your Revdex.com case about the Prime charge.I have cancelled the membership and issued a refund of $Refund will be processed to your original payment method within 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the email address associated with the amazon account is ***It was noted everything that has happened with my accountThis is another way to throw the blame awayI was called a homobobic slur, I was hung up on several times, my packages were stolen, there drivers did not deliver packages because of personal feelings and all they have done is give 5-courtesy credits so you have to buy their stuffThey took my complaint and used the email I used with BBC to look up my accountThe account in question has a email address of : ***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I am not asking for anything that their A to Z guarantee coversI was charged $and received an invoice with the item for $Why is it so hard for a business to answer a simple question such as why was I charged one price and the invoice reads a different price? There is a $difference between the two prices.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I followed the link that Raghavender Sprovided but it does not confirm the application of the $that Raghavender claimed. I tried looking under "Gift Card Activity" and I see the $card I added on July 11, but not the $that Raghavender claimed. So I tried adding a product sold by Amazon to see if the checkout process would include the $balance as a payment option IT DID NOT
If I can't trust Amazon's word of a delivery date, and I can't find the supposed $credit that Raghavender claims to have applied to my account on July
Please have AMAZON provide a working link so that I can verify the $credit.Sincerely,*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was not delivered to you even though the
tracking shows as deliveredThis usually doesn't happen. I've forwarded your feedback to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. To make up for this, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this helps! We appreciate your patience and understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I have NOT purchased ANY Echo Dots on any other accounts! I have no idea where this information is coming from and would like the details as I believe there is fraud involved, if in fact this is even true. This is the 3rd excuse that Amazon has given me and not one of them has been true. First, I was told it was fraud on my account because of the dollar value of my order... so they cancelled. Then I was told it was because I ordered a Echo Dot a month and half prior so that counted toward my item (even though the linit was and I had purchased the dot prior to prime day at a higher price). NOW I am being accused of buying them with other accounts! This is not acceptable! I have NOT purchased in other accounts AND now I am being accused of doing something sneaky and against the rulesI want a detailed explanation of this and an apology!!!
Sincerely,
*** ***