Amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration that's gone along with the item "Ergohuman High Back Executive Chair with
Headrest, Grey Mesh Seat & Back" - that certainly isn't the experience we want you to have when ordering with us and your order not being shipped is truly an unfortunate and unforeseen event.Please allow me to explain what happenedI've checked the cancelled order and see that due to sudden fluctuation in the stock, we couldn't ship your order on timeSometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being the retailers we are totally dependent on our suppliers for the supply.Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go by.I checked our website and that the same chair is available for ordering from different sellersIf you still want the item please place a new order which is fulfilled by Amazon with expedited shippingIn an effort to compensate we'll waive/refund the expedited shipping charges for your new orderHere is the link for item:https://www.amazon.com/dp/B0019CVUA2Please feel free to contact me directly by replying to this e-mail - if you include the order number, I'll refund the shipping charges on your new order.I understand you'd like to place a similar chair that is available on our website, please note that we cannot price match for that itemHowever, to compensate for the inconvenience caused, we'd happy to issue a $promotional certificate to your accountIf you're amenable please reply to this email we will the promotional credit and for the new order we will waive off or refund shipping charges.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:As I already stated, TRS has cleared my account alreadyIn addition, I received seaparate communication from Amazon in regards to this issue releasing the hold on my account however my Prime membership needs to be extended accordingly
Sincerely,
*** ***

Hello,
We have looked into this issue and a full refund was issued to the buyer for this order
In summary we have credited the buyer for this transaction
Sincerely,
Sharieff

I can not understand why they will not give me my money back I am entitled to it they said they was going to give it back and now has changed their minds this is unacceptable.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the cancellation of your order for "Logitech ZSurround Sound Speakers - (RMS) 500-W Subwoofer: 165-W, 3D Stereo".While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service and Leadership team is correct.As mentioned, this item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.If you have further concerns about the cancellation of this order, we ask that you contact "Beach Camera Same Day Shipping" Only the seller can answer questions about their products and order fulfillment.While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order is canceledThis usually doesn't
happen.Please understand that, as the item price was displayed incorrectly the order was canceledIn this case, we're unable to offer this item for the incorrectly posted price.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may cause.We appreciate your understanding and patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with the shipping cart and I understand you were unable to return the item back
to us.I've checked your order # *** and see that you have filed a charge back and was resolved by the bank in your favor by refunding you $49.99.In this case, since the bank has already refunded by charging us the amount, we are unable to issue any more refunds on the order.I hope this information helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for all the inconvenience you had to go through dealing with this issue and trust me that's definitely not what we want our customers to experience with their orders.I've checked the previous conversations with us and understand how frustrating it is to have to contact multiple times and not having exact details provided.It's truly our goal to provide exceptional customer service every time we're contacted, and it's disappointing this hasn't been your experienceI've personally reviewed all of your communications with us in this matter, and have made sure to reach out to the appropriate supervisory departments so this doesn't happen again in the future.I've checked the orders and see that you have used promotional codes to place the order and now you cannot use them againIdeally I'd have sent a replacement order to be sent to you tight away however, the orders are placed with the third part seller we will not be able to replace the orders.Since the orders seems to be lost or mis -delivered, I cannot take any action to get them delivered to you at this point of time.While I won't be able to undo the bad experience, I'll be happy to make one time exemption to our standard policy and refund amount you paid on the orders using your payment card and add a promotional credit to your Amazon account equivalent to the promotional amount applied on the orders.The total promotions applied on four orders is $ and I will add $ in addition as a token of apologyTotal promotional balance I will be adding to your account is $ which you can use it towards your future orders.You can view the terms and conditions for promotional credit here :http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ realize this is not an ideal resolution but I hope you understand my efforts to help you in this regardIf I can be of any further assistance please do let me know and I will be more than glad to assist you.Your experiences recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your refund even though you have returned the item.I've checked your order# *** and see that a full refund of amount $was issued to your original payment method and this will get credited in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=*** I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello from Amazon.com,The seller was set on a day reserve for the money they made on this orderThis means that the funds will be in reserve for days, then become available on their next disbursement dateAmazon reserves the right to hold a portion of a seller's balance while we conduct a review of the account if we have observed an unexpected change in sales or account activity.This can be confirmed on the following Seller Help Page:***The seller's next disbursement will be initiated on Novand will take 3-business days to be deposited to their bank account on file
Thank you

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was not delivered to you even though the
tracking shows as deliveredThis usually doesn't happen. I've forwarded your feedback to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. To make up for this, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this helps! We appreciate your patience and understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:The company hasn't done enoughI still feel like just another person suffering from racial inequality brought on by the employees of AmazonAll we get from Amazon.com is an "I'm sorry" Sincerely,
*** ***

Hello from Amazon.com
In this case we have determined that you are not eligible for an A-to-z Guarantee claim as you did receive the item you ordered.Many sellers will be happy to accept a return of an order even if they shipped the item as requestedIf your seller chooses to accept a return of
this item, they may deduct a reasonable restocking fee and shipping fees from the reimbursement and the seller is not obliged to refund the return shipping fees. Please understand this transaction is a third party order and before they can proceed with your refund, your seller will need to have the item returned to resolve this dispute, kindly return the order and issue the return track to the seller of this order.
In Summary this claim is denied as you did receive the item you ordered
Ananda K***

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the renewal of Amazon Cloud Drive Unlimited Everything
subscription for your account.After researching your account, I've confirmed that we were unable to charge your preferred payment methodA charge can be declined for a variety of reasons, some of which may not be related to the validity of the credit card.For your convenience, the charge was applied to another payment method we have on record for youThis feature prevents any interruption in your Amazon Cloud Drive benefits should the primary payment method fail.I understand that this was not what you expected to happen, and as per your request, I'll refund the $charged to your Visa cardPlease allow 3-business days for the refund to process online.However, ***, thanks for your comments about thisWe truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customersTo ensure your ideas are reviewed, I've shared your comments with concerned team for their consideration when planning future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Amazon has only refunded my account the amount of $and there is currently a balance of $that I am expecting a check that should be arriving between -weeks from the mailing date of March 2. According to my correspondence with Amazon, I should be receiving a check to the mailing address that I provided to them between - weeks from the date of mailing of March 2. I just wanted to update Revdex.com with what is happening with my account. Upon receipt of check, I will be contacting Revdex.com to update them with the status of my account
Sincerely,*** ***

Hello,
We have closed buyer's claim for this order because buyer is unwilling to return the item to the sellerWe cannot expect a seller to issue a refund for or replace an item that a buyer will not return
In summary, we are unable to take the actions requested by the buyer, because the
buyer is not willing to return the item
Sincerely,
Vishnudeep

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I apologize for the inconvenience you've experienced with the renewal of your
Student Prime membership to an annual membershipI understand you are upset.To help you with this, I've reached out to our Amazon Student team to work on a resolution since this is a unique situation.Please allow me 2-business days to research this issue with our teamI know your wait has already been frustrating, and for that I truly do apologize.William, thanks for your patienceI'll be in touch shortly with an answer for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern, but I've checked and see we've already issued multiple partial
refunds for this item on your requestUnfortunately, you're not eligible for any additional refundI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I followed the link that Raghavender Sprovided but it does not confirm the application of the $that Raghavender claimed. I tried looking under "Gift Card Activity" and I see the $card I added on July 11, but not the $that Raghavender claimed. So I tried adding a product sold by Amazon to see if the checkout process would include the $balance as a payment option IT DID NOT
If I can't trust Amazon's word of a delivery date, and I can't find the supposed $credit that Raghavender claims to have applied to my account on July
Please have AMAZON provide a working link so that I can verify the $credit.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:it does not state anything in regards to the misleading “Flash Sale” price as the item was never on sale but was presented in a way to make consumers think that it wasAs a matter of fact the item is now being sold at cheaper price than that the “Flash sale” pricing was forThis is advertising and should not be toleratedI would have never made the purchase if it showed it’s selling price of $The item showed a retail cost of $with a sale price of $with a “Flash sale” price of $for a “limited time only”The item has always been sold at or lower than $This is fraud.
Sincerely,
*** ***