Amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.You can request a refund for titles purchased from the Kindle Store within the first seven days from the day
of purchase.To return an item within seven days of purchase, visit the Manage Your Content and Devices page (www.amazon.com/mycd), click the Actions button for the title you’d like to return, and select "Return for Refund."If you're having any problems with the item and need technical assistance, our Kindle team happy to helpYou can reach Kindle Customer Support by phone or chat by clicking Contact Us on our Kindle Support pages at: http://www.amazon.com/kindlesupportThanks for using Kindle.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: ***I am rejecting this response because:
Amazon has only refunded my account the amount of $and there is currently a balance of $that I am expecting a check that should be arriving between -weeks from the mailing date of March 2. According to my correspondence with Amazon, I should be receiving a check to the mailing address that I provided to them between - weeks from the date of mailing of March 2. I just wanted to update Revdex.com with what is happening with my account. Upon receipt of check, I will be contacting Revdex.com to update them with the status of my account
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,We reviewed this seller's account and the information they provided, and we have decided that they may not sell on Amazon.comThanks,

Complaint: ***I am rejecting this response because: I've contacted amazon.com over twenty times regarding recharges and I received same generic response and I asked them to fix whatever was going on with their systemI was told they would fix issue and they never didI asked them to escalate the issue to U.SCustomer Resolutions team and they never didSome of the messages I've sent are attached
If I could I would like to send a bulk file of over thirty communications to amazon and responses ranging from nothing we can do to your money has been refunded and we know it was an error on our site to it will be addressed yet nothing was ever doneNo telling how much money I'm out for the fraudulent transactions I didn't catch.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration that's gone along with the item "Ergohuman High Back Executive Chair with
Headrest, Grey Mesh Seat & Back" - that certainly isn't the experience we want you to have when ordering with us and your order not being shipped is truly an unfortunate and unforeseen event.Please allow me to explain what happenedI've checked the cancelled order and see that due to sudden fluctuation in the stock, we couldn't ship your order on timeSometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being the retailers we are totally dependent on our suppliers for the supply.Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go by.I checked our website and that the same chair is available for ordering from different sellersIf you still want the item please place a new order which is fulfilled by Amazon with expedited shippingIn an effort to compensate we'll waive/refund the expedited shipping charges for your new orderHere is the link for item:https://www.amazon.com/dp/B0019CVUA2Please feel free to contact me directly by replying to this e-mail - if you include the order number, I'll refund the shipping charges on your new order.I understand you'd like to place a similar chair that is available on our website, please note that we cannot price match for that itemHowever, to compensate for the inconvenience caused, we'd happy to issue a $promotional certificate to your accountIf you're amenable please reply to this email we will the promotional credit and for the new order we will waive off or refund shipping charges.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com
In this case we have determined that you are not eligible for an A-to-z Guarantee claim as you did receive the item you ordered.Many sellers will be happy to accept a return of an order even if they shipped the item as requestedIf your seller chooses to accept a return of
this item, they may deduct a reasonable restocking fee and shipping fees from the reimbursement and the seller is not obliged to refund the return shipping fees. Please understand this transaction is a third party order and before they can proceed with your refund, your seller will need to have the item returned to resolve this dispute, kindly return the order and issue the return track to the seller of this order.
In Summary this claim is denied as you did receive the item you ordered
Ananda K***

Revdex.com:
Amazon had provided me a full refundSincerely, *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for all the inconvenience you had to go through dealing with this issue and trust me that's definitely not what we want our customers to experience with their orders.I've checked the previous conversations with us and understand how frustrating it is to have to contact multiple times and not having exact details provided.It's truly our goal to provide exceptional customer service every time we're contacted, and it's disappointing this hasn't been your experienceI've personally reviewed all of your communications with us in this matter, and have made sure to reach out to the appropriate supervisory departments so this doesn't happen again in the future.I've checked the orders and see that you have used promotional codes to place the order and now you cannot use them againIdeally I'd have sent a replacement order to be sent to you tight away however, the orders are placed with the third part seller we will not be able to replace the orders.Since the orders seems to be lost or mis -delivered, I cannot take any action to get them delivered to you at this point of time.While I won't be able to undo the bad experience, I'll be happy to make one time exemption to our standard policy and refund amount you paid on the orders using your payment card and add a promotional credit to your Amazon account equivalent to the promotional amount applied on the orders.The total promotions applied on four orders is $ and I will add $ in addition as a token of apologyTotal promotional balance I will be adding to your account is $ which you can use it towards your future orders.You can view the terms and conditions for promotional credit here :http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ realize this is not an ideal resolution but I hope you understand my efforts to help you in this regardIf I can be of any further assistance please do let me know and I will be more than glad to assist you.Your experiences recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hi,
We are unable to credit the buyer's account for this transaction, nor are we able to arrange a return of the merchandiseThis is because the buyer is out of return window as per Amazon.com's return policy.
Please note that, as per Amazon.con's return policy buyer did not contact
the seller to report the issue within days of receipt, or return the item within days of receipt.
In summary, we are unable to take the actions requested by the buyer in this case, because they failed to contact the seller on time

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Complaint: ***I am rejecting this response because I also require the aforementioned Amazon.com gift card credit to consider this matter resolved.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Hello Sweta, I also have already explained the issue to your customer service representative and their supervisor and was promised a callback within minutes to an hour after the supervisor I was speaking with told me he understood what I was saying but that I "might as well just use my credit with Amazon." I have never had any prior dealings with Amazon before they solicited their interest in buying my item.The issue I am having here has little to do with amazon's traprogram and everything to do with the fact that I was solicited by Amazon through bookscouter.com and given an offer which I acceptedI then followed the prompt to get the shipping label and fully expected a deposit in my paypal account until I recieved and email from Amazon saying I would get an Amazon credit insteadI talked to Amazon customer service and let them know that that payment option was unacceptable and after giving my bank account information, was assured that I would receive a deposit into my account insteadWhen I recieved another email telling me I had been issued an Amazon gift card it led to the current situationAll I need is to be paid for the item I sold or have my item returned in the same condition it was in when I sent it. Thank you for your time and consideration.*** ***Sincerely,*** ***

Hello, We are writing in response to the complaint filed against Amazon order ***Upon review of this dispute between the complainant/buyer (*** ***) and the seller of this order, we confirmed this package was refused by the complainantAs such, the seller is permitted to apply a restocking fee, as this delivery did not include in-home delivery serviceHowever, we understand the seller may have not made it clear about the shipping restrictions regarding this deliverySo we have determined to make a one time exception in the interest of customer service and issued a full refund to the buyer's accountThey can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, further improvements would be remove the name brand "Skydex" from being used on nonoffical Skydex safety equipment.Sincerely, *** ***

Hello,
We have looked into this issue and a full refund was issued to the buyer for this order
In summary we have credited the buyer for this transaction
Sincerely,
Sharieff

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand that our customers sign up for prime membership expecting their deliveries to be quick,
efficient, and stress-freeI realize the order was a gift for special occasionWe've come up short on those expectations here and for that I'm sincerely sorry.I've checked your previous correspondence with customer service and see, a full refund for Shipping charges and Gift wrap charges were refunded for not meeting the expectationsWhile this won't make up for the inconvenience you've experience, I've extended your trial membership by one monthYour new Renewal date is June 21, 2017.I see that the order #*** was delivered on January 18, and I hope you're able to locate the packageIf not, please let us know if you'd like to get a replacement or refund.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as importantI'm sorry for the delay, but hope you'll continue to shop with us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

I accept only due to the fact that I am sick of dealing with amazon and just want to close my account. Sincerely, *** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order is canceledThis usually doesn't
happen.Please understand that, as the item price was displayed incorrectly the order was canceledIn this case, we're unable to offer this item for the incorrectly posted price.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may cause.We appreciate your understanding and patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com