Amazon.com

Complaint: ***
I am rejecting this response because:I have returned this motherboard, but I didn't get any refund yet!
Sincerely,
** ***

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I’m terribly sorry to hear about your poor delivery experiences, and I truly
appreciate you making us aware of it.Regrettably, our delivery partner hasn't been meeting our high standards of lateWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously.Regarding the order#*** and the order# ***, I see that the issue is with AMZL carrierI've escalated this issue to the concerned team of our companyExplained them that the address is a commercial address and the orders are meant to be delivered by 5pm.We use valuable feedback like yours to continually improve delivery performance by all our carriers.Regarding the order#***, I see that the order placed from "MALLOOM ", a seller on our websiteI see that you've contacted this seller may times and seller responded you.***dear friend, we don't have Blue one, we are prepare to change the picture, and now I have refunded to you.***A refund of $was issued to your original payment method by the sellerPlease allow bank 3-business days to process refund.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've forwarded the details of the seller you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #***.We take the integrity of our third party
sellers very seriously, and I’ve forwarded your comments to our Seller team for further investigationWhile we won’t be able to share further details about the outcome of the investigation, I can assure you each case is very thoroughly and carefully reviewed.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.As we did not fulfill the order we are limited to what we can assist you withWe do have the A-to-z Guarantee, which is an investigation we do for two situations; if a Marketplace order does not arrive or if it arrives materially different, damaged or defective.For your convenience, I've filed an A-to-z Guarantee Claim for your orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello, We are writing in response to the complaint filed against Amazon order ***Upon review of this dispute between the complainant/buyer (*** ***) and the seller of this order, we confirmed this package was refused by the complainantAs such, the seller is permitted to apply a restocking fee, as this delivery did not include in-home delivery serviceHowever, we understand the seller may have not made it clear about the shipping restrictions regarding this deliverySo we have determined to make a one time exception in the interest of customer service and issued a full refund to the buyer's accountThey can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount)

Hello,Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deductedThis usually takes about days from the date your account was impacted, which was 03/29/2018, but funds may be
held longer. To learn more about payment policies, search for "Getting Paid" in Seller Central Help.Tell us why here

Complaint: ***
I am rejecting this response because:
They did not apply my rental fees in excess of $to this used bookI rented this book or renewed the rental in September The buyout price was only $when I checkedA new book is $This is totally wrong.
Sincerely,
*** ***

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you'd with Textbook Rental 'Nutrition & You: Core Concepts for Good
Health'.I've shared your comments and a summary of the series of events as a feedback with our Textbook Rental teamCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I've confirmed that a refund was issued to your Visa Card for $on January 09, 2016.After the refund has processed in their system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 2-business daysThis time frame may vary from one financial institution to another.Here's the Settlement Verification Code: ***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I've contacted amazon.com over twenty times regarding recharges and I received same generic response and I asked them to fix whatever was going on with their systemI was told they would fix issue and they never didI asked them to escalate the issue to U.SCustomer Resolutions team and they never didSome of the messages I've sent are attached
If I could I would like to send a bulk file of over thirty communications to amazon and responses ranging from nothing we can do to your money has been refunded and we know it was an error on our site to it will be addressed yet nothing was ever doneNo telling how much money I'm out for the fraudulent transactions I didn't catch.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your fire tabletYour device is no longer covered by our Limited
WarrantyAs you are a valued customer, I would like to offer you a replacement Fire tablet at a reduced price, plus shipping and any applicable sales taxKeep in mind that pricing and replacement options are subject to change based on availability.For more information about the Limited Warranty for Kindle e-readers and Fire tablets, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201854160If you decide to replace your device, please contact us so that we can process your replacement at the appropriate discountYou can reach Customer Support by clicking one of the links below:To contact us via phone:https://www.amazon.com/clicktocallTo contact us via chat:https://www.amazon.com/clicktochatThanks for choosing Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,We reviewed this seller's account and the information they provided, and we have decided that they may not sell on Amazon.comThanks,

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the continual change in the delivery date of 'Fire TV Stick with Voice
Remote', but also with the members from our Customer Service team who weren't able to resolve the issuePlease know the appropriate management personnel will also review your correspondence with our Customer Service team to ensure we take advantage of our opportunities to improve.I see we sent you an e-mail message about the unexpected delay in obtaining this itemOn contacting our shipping department about this item, I was informed that:-- Due to huge demand, we ran out of inventory much faster than we've expectedFor this reason, the shipping availability of this item has been revised to 'In stock on November 13, 2015'http://www.amazon.com/dp/B00ZVJAF9GPlease understand that we're unable to ship any open order, unless we physically possess an itemAs an apology gesture from our end, a $promotional certificate has already been added to your account which will automatically apply on your next order for an item sold and shipped by Amazon.Our delivery estimates are based on the item's availability and the delivery speed you chooseIf an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free ShippingThe most up-to-date delivery date for an item will be displayed during checkoutI've forwarded your feedback about the word "Guaranteed Delivery Date" to appropriate people in our organization--I know they'll want to hear about your experienceStrong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to write to us.Further, I see that Fire stick is available with Standard remote version at $and is readily available for delivery by Monday, October if placed with One-Day shipping speedAs an alternate, you may place an order for this available Fire stick with Standard remote using One-Day shipping and let us know so that we'll waive-off or refund complete One-Day shipping charges:http://www.amazon.com/gp/product/B00GDQ0RMG?psc=1&redirect=true&ref_=ox_...⇄ on November (the expected availability date), you may revisit our website and place another new order for 'Fire TV Stick with Voice Remote' with One-Day shipping and let us know so that we'll remove complete One-Day shipping charges on that new order as wellAlso, we'll provide pre-paid return label for 'Fire TV Stick Standard remote' along with a full advance refund for the item cost.Please feel free to contact me directly by replying to [email protected] if I can be of further assistance.Thanks for your patience and understandingWe look forward to seeing you again soon.Regards,*** Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were charged a restocking fee for your recent Fujitsu ScanSnap iXScanner for PC and Mac
(*** returnAny time an item is returned outside the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.Your order was placed on October 18, and returned on July 15, So, restocking will be deducted in this issueI'm sorry for any misunderstanding caused.We look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: It is not resolved and will await further response This reporting has also damaged my credit with American Express which was excellent until reported by AmazonSincerely,*** *** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with our customer service when you contacted regarding the
Order#***.It's disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I've checked your account and see that a full refund of $was issued to your payment card on June 30, by our customer service team.Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherYou can see completed refunds on the Order Summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Further, I see that a $promotional credit was issued to your account when you contacted our customer service team regarding the shipping charges.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I understand experiences like these may affect our customer’s decision to shop with us in the future, but we truly hope you give us another chance to improve the quality of our services.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know about your experience with the order.I've
checked your order# *** and I see that a part of your order was paid with the credit ( promotional credit) that was issued to your account for the order#***Remaining was paid with you card.As you've requested for return, you'll receiving a refund of $to your cardPlease understand, you do not receive a refund for any promotional discounts or coupons or credits that were applied to an orderI'm sorry for any misunderstanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,
We have reviewed this complaint and unfortunately, we will not be able to take the actions requested by the buyer because the buyer has failed to contact/return the item to the seller within their return periodWe request the buyer to contact the manufacturer as they may be able to
assist them under warranty
In summary, we will not be able to take the actions requested by the buyer because the buyer has failed to return the item within the seller's return period
Thank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Hello Sweta, I also have already explained the issue to your customer service representative and their supervisor and was promised a callback within minutes to an hour after the supervisor I was speaking with told me he understood what I was saying but that I "might as well just use my credit with Amazon." I have never had any prior dealings with Amazon before they solicited their interest in buying my item.The issue I am having here has little to do with amazon's traprogram and everything to do with the fact that I was solicited by Amazon through bookscouter.com and given an offer which I acceptedI then followed the prompt to get the shipping label and fully expected a deposit in my paypal account until I recieved and email from Amazon saying I would get an Amazon credit insteadI talked to Amazon customer service and let them know that that payment option was unacceptable and after giving my bank account information, was assured that I would receive a deposit into my account insteadWhen I recieved another email telling me I had been issued an Amazon gift card it led to the current situationAll I need is to be paid for the item I sold or have my item returned in the same condition it was in when I sent it. Thank you for your time and consideration.*** ***Sincerely,*** ***