Amazon.com

Complaint: ***
I will keep this complaint openI was told this already back in DecWhich the funds were never depositedFirstYou state your going to deposit funds in DecThen you state I have to wait days which my account was closed last June Third you give the Better Business a different account that's not even associated to meUntil I receive the funds into my account I am going to rejected everything you send me until my funds are in my accountIt's been since June of I am pretty sure I am past my daysSo I guess we will wait this one outAmazon you have pour business practices
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: As I stated in my initial complaint clicked on the item that was advertised " Prime " on Amazon.com when I selected the size I needed it changed to a different vendor without adequate notification during the transaction processUpon reviewing the comments left by other consumers who come to you in good faith I found there to be significant issues with this vendor mirroring exactly what I'm dealing with nowAs it stands I received two vague emails from them, one advising "it should be here by Thursday, Friday the latest," both referring me to the tracking information provide for skynetworldwideThe last update they had was "arrived, hub" two days ago with no new information including who the carrier now is in the United StatesIt is obvious now that I will not receive the item I purchased from AMAZON.COM, not some 3rd party vendor on time for my trip and given the response Amazon provided they are washing their hands of an issue from one of their vendors by not helping a customer in needVery disappointed in the lack of ownership here guys.Sincerely,*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate you being an Amazon customer and thank you for your patience.We have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: A refund has not been prcessed to my account as promisedSincerely,*** ***

Hello,Thank you for writing back to us for Complaint ID: ***The sellers are required to respond to any claim filed against them within the required time as per the policy they agreed toThough the seller may have contacted Amazon and the buyer before the claim, the claim was raised confirming that the issue was unresolvedThe customers on Amazon platform are required to abide by the policies they agreed to.We cannot reverse this transactionPlease write back for any further queries

Hello ***,I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with regard to your order.I've looked into your account and verified that your
order *** was cancelled and you have not been charged but the amount got authorized.When you place your order, we contact your bank to confirm that your credit card is valid, and request an authorization for the amount of the purchase.However, we don't actually process a charge until the order is shippedSome banks may hold funds in your account for these authorizations even if the order is canceled.Please do not worry, although these authorizations appear as charges, in real they aren't charges and will be dropped by your bank very soon.In this case, I request that you please contact your bank so that they can give you the information on how long they hold payment authorizations for online orders.I can provide you with the settlement verification codeBut as mentioned earlier, it again depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***Also on checking your account status I can clearly see that there is no hold on your account and you can access it without any problem.Your understanding is highly appreciated in this matterWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
We're at an impass then, the seller was found on Amazon.com, they provided me an order number that they stated was an Amazon.com order ID I stongly feel this is Amazon.com fault for letting sellers on your site steal from customers, there is no reasonable argument I can see from Amazon.com as to why they shouldn't be responsible for this given they should absolutely scrutinize and weed out any 'fishy' sellers found on their site else there is NO way to keep this from continuing to happen to other amazon.com customers A failed policy that hurts customers
I will continue to reject amazon.com's argument, this can go on forever.Sincerely,*** ***

Hello ***,I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you hadIt's disappointing to hear our customer service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account which was used to place the order which can be used on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.If you still have any concern, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn about the unsatisfactory experience you recently had with Fire HDX Order #
***, Order #*** and I understand your concern regarding the refundThis is certainly not what we want our customers to experience
I’ve contacted our concerned department to look into your request and it'll take 3-business days to receive an update from themI know your wait has been frustrating and for that, I truly apologizeI'll personally monitor thus and send you an email as soon as I receive an updateIn the meantime, if there is anything you need, please feel free to reply to my email
Thanks for your patience, and I’ll be in touch again soon
Regards,Radha K

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the "BenQ BL2420PT 23.8" IPS Designer Monitor for Adobe Creative Cloud (WQHD
2560xIPS 100% sRGB DisplayPort HDMI DVI D-sub) , 60Hz refresh rate", I understand you are upset.I've checked the payment method for the orders placed and see that you've used Gift cards to place the orders, as per our policy refunds would go back to the same payment method that was used to place the order, we will not be able to change the payment method.Further, I'd request you to go ahead and place the order for the item again, here's the link:https://www.amazon.com/dp/B01LHYIATAPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the email address associated with the amazon account is ***It was noted everything that has happened with my accountThis is another way to throw the blame awayI was called a homobobic slur, I was hung up on several times, my packages were stolen, there drivers did not deliver packages because of personal feelings and all they have done is give 5-courtesy credits so you have to buy their stuffThey took my complaint and used the email I used with BBC to look up my accountThe account in question has a email address of : ***
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand that our customers sign up for prime membership expecting their deliveries to be quick,
efficient, and stress-freeI realize the order was a gift for special occasionWe've come up short on those expectations here and for that I'm sincerely sorry.I've checked your previous correspondence with customer service and see, a full refund for Shipping charges and Gift wrap charges were refunded for not meeting the expectationsWhile this won't make up for the inconvenience you've experience, I've extended your trial membership by one monthYour new Renewal date is June 21, 2017.I see that the order #*** was delivered on January 18, and I hope you're able to locate the packageIf not, please let us know if you'd like to get a replacement or refund.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as importantI'm sorry for the delay, but hope you'll continue to shop with us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I have NOT purchased ANY Echo Dots on any other accounts! I have no idea where this information is coming from and would like the details as I believe there is fraud involved, if in fact this is even true. This is the 3rd excuse that Amazon has given me and not one of them has been true. First, I was told it was fraud on my account because of the dollar value of my order... so they cancelled. Then I was told it was because I ordered a Echo Dot a month and half prior so that counted toward my item (even though the linit was and I had purchased the dot prior to prime day at a higher price). NOW I am being accused of buying them with other accounts! This is not acceptable! I have NOT purchased in other accounts AND now I am being accused of doing something sneaky and against the rulesI want a detailed explanation of this and an apology!!!
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us regarding hold on your accountI'll be
sure to pass your comments along to the appropriate people on our Customer Service team.I've reviewed details of your account and can confirm that our Account specialist team verified details and restored access to your account.For your security, we canceled the following order when we could not confirm your information:-- Order Number: ***-- Items in Order: Merits - Silverado ExtremeWe are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new order.I can understand your disappointment but appreciate your understanding with our account security measures.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks to Revdex.com, my money was refundedSincerely, *** ***

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to
provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.I've checked your account and see that our customer service team has already issued refund for the following orders:Order ID: *** refunded $72.20Order ID: *** refunded $45.52Order ID: *** refunded $32.21Regarding this order #***:--Baseball Prospectus 2018It is estimated to be delivered to you by February 15, - February 16, 2018.Unfortunately, in this case, we're unable to issue any compensation.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:The A to Z guarenteefrom Amazon covers 3rd party failure and Amazon has in stock the units I have ordered it is the price increase that is the reason they won’t honor it.what good is a guarantee it they won’t honor it
Sincerely,
*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry for all the disappointment with the "Made in Japan Noren Curtain Tapestry Ukiyoe Hokusai The Great Wave Kanagawa" you receivedOn reviewing with our concern team they confirmed the bed bug is not infested from AmazonFurther I also confirm a full refund of $is credited to your payment methodPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Revdex.com:I really have no other choice than to accept Amazon's responseI'm getting no where with this guy, so its pointless at this time to continue to go back and forth with him.
Revdex.com, thank you for your helpI appreciate it. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: For security reasonsI don't want amazon has personal information from me anymore, I don't know what else they are capable to do with my billing informationI don't want they contact meI want Revdex.com contact me and they be the media of communication between Amazon.com and I to solve my matterRevdex.com has my personal information to contact me
Sincerely,
*** ***