Amazon.com

Hello ***, I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your recent order arrived.Please know that, most Amazon.com
orders are shipped in corrugated containers with air-filled packing pillows as needed for protectionWe've also developed a software program that determines the "right-sized" packaging for any given item, based on that item's dimensions and weight.We make every attempt to make sure your order is packaged securely and efficientlyI'm sorry to hear we missed the mark for your orders.I've reached out to the Packaging and Shipping team so that they can review the packaging used and investigate this situation appropriately to avoid such issues with your future orders.About the item "Nintendo amiibo - Link: Skyward Sword", If you haven't, there's no need to return the itemWe've already requested a refund of $for the full amount of the order.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $promotional certificate to your Amazon.com account. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon. Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your order yet and the order shows as cancelled.I've
checked your
order# *** and see that it is placed with
sold and shipped by a third party seller "eGoodies"Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.However,
I see that the order shows as delivered and signed by "***"It was
not updated as cancelled in FedEx trackingYou can also check the FedEx
tracking using the link below with the tracking number# ***:https://www.fedex.com/apps/fedextrack/?action=trackAs the order was delivered successfully, there is no pending refund to be issued from amazon.com.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because: I don't know what they plan to do or what I should do at this pointTheir response was they have it logged from the UPS that the item was picked on 10/My response was, I have both the item & the shipping label with the tracking number they provided in my apartmentI have heard nothing elseAs I stated to them, if they don't plan to have it picked up, that's fine, but I do not want to be charged for this item when it does not surfaceIf that driver scanned it as picked up & I'm trying to tell them it is not picked up, at this point what do they want me to doI still don't drive & still don't have a way to take it anywhere.Sincerely,*** ***

Complaint: ***I am rejecting this response because: waiting for an offer in regards to complaint Sincerely,*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry we had difficulty delivering your package; it is being returned to us for the following reason: the package
was damaged during transit and I apologize that you've not notified out this.When something like this happens we usually send replacement order right awayI've checked your order and see the item was ordered from seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, I've requested a full refund of $for the itemsThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***-***-***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryPlease note that at this time Amazon cannot refund seller fees directly to the credit cardThe seller has two options to have the refund issued to themThe first is to update their bank account information for the Amazon.com marketplaceThe
seller can follow the steps to update their bank account information via the link below: Bank account information https://sellercentral.amazon.com/gp/help/851The seller should ensure that their provided information matches their bank account information exactly.The second option is for the Seller to reach out to Seller Support to request a physical checkThey can do this by using the Contact Us page below:Contact Ushttps://sellercentral.amazon.com/cu/contact-usThank you for your understandingPlease have a lovely day

Complaint: ***
I am rejecting this response because:Hello from *** *** ***Thank you for your response, AmazonI will serve to better illustrate my complaint.I apprecitate the refund to my account, but it is the least of my issues with the Amazon Business Sellers Central platform.While you have pointed out the same requirements I have read many times on your Business Sellers Central site, and in emails from my multiple attempts to submit my single product, it is no way answering my concerns or issuesI must admit, the statement of "limiting sellers" is a new reason, thoughYes, it is your ball and you can play with whomever you want.My recent submission with the Amazon.com sales receipt (sold by and distributed by Amazon.com), was purely a test of your systemI wanted to see how your Grocery Ungating team would respond; and as expected canned and unhelpful.What you failed to point out in your response, was the number of times I have submitted documentation that meets your criteria, as prescribed in each email reply I receiveUnfortunately, the emails I receive will commonly vary in requestsSome of the replies ask for FDA Certification (which I provided), some ask for invoices - while others ask for invoice and proof of business (FEIN, County Tax Roll, etc- that I have provided.) It is even requested that the invoices I submit to "please obscure pricing information (optional)"Your service representatives then call this as a Pro-Forma invoice, contradicting their own email request for informationMy pricing is my business private information, and I do not wish to share it, with anyone.When I have request more detailed information, the 'canned' responses are all I receiveThey occasionally ask me directly for a specific document, which I continually provide as requested, to again be denied and they close the request for assistance - with "you do not meet the criteria" as their answerVague and unhelpfulI do not get instructions on what I need to correct, fix, describe better, or substitute in my submissionsJust simply "Try again".Your US based Customer Service Sellers phone support has told me, directly, they are unsure why I am not getting accepted with what they see I have submitted. It is clear that your Grocery Ungating team is not trained properly, inconsistent in their messaging, and given an autonomy that has no accountability, or to be questioned in their decisions. The message boards are filled with business owners like myself, asking the same questionsAt the same time, there are businesses offering "guaranteed acceptance" into the Amazon Marketplace, for a price - so do they have backdoor agreements with your representatives, payola, to do this? How is that even possible with your specific requirements?I invite someone to review my whole submission history, and clearly define why I am not getting cleared, over the phone
Sincerely,
** ***

Complaint: ***
I am rejecting this response because:While the compensation was a step in the right direction, I want to speak to someone from Executive Care or any kind of upper departmentThe Customer Service practices at Amazon were downright ridiculousI want to file a complaint with someone higher up and I am not being given the chance to do thatAs of right now I will be available after Hurricane Irma passes to speak with someone on a higher levelThe storm is expected to knock out power here and obviously I won't be able to keep a charge in my phone without power longer than 2-days and it is expected to hit us late Sunday.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as this never happens again.
Sincerely,
*** ***

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.As you've returned the item, I've issued a refund of
$to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the unauthorized orders that were placed through your accountPlease
allow me to look into this.Upon checking I see that the issue has already been escalated and full refund of $has been issued to your store card on Nov 27, on your order # ***.------------------------------------------------------------------------Rega...⇄ the Gift card order # ***.I see that your gift card balance of $has been claimed by a unknown person.Since this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, if there is anything you need, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They asked for more information. I have attached a PDF of the order that was placed. The $charged was far bellow the $I was charged by the Post Office. I have included PDFs of the pages I go through to determine Postal chargesSincerely,*** ***

Hello, Funds in the amount of USD were transferred to your bank account on fileThey should arrive within five banking daysIf you do not receive these funds, please contact us at [email protected]

Hello from Amazon.com,Upon reviewing the seller's account, we were not able to find any request that the account be closedHowever, as the seller has not been utilizing their account, we have issued a refund of the last three months of our Professional subscription fees, for a total credit of
$These funds will be disbursed to the deposit method on file at the seller's next eligible disbursement date.To prevent additional charges, we would recommend downgrading from "Professional" to "Individual" seller statusIf the seller would still like to close their account, we would ask they visit the help page given below after the funds on the account have been disbursed (as we cannot close a seller account if there are funds outstanding).https://sellercentral.amazon.com/gp/help/200399470Thank you

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the closure of your Amazon.com accountAs mentioned by
our account specialists, we've closed your account because we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled.We are unable to discuss other accounts with you but should you have any other questions, please contact our account specialists by directly replying to the email you received from them; they'd be glad to assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the return shipping of the item in the order #***I'm
sorry for the incorrect information you've received regarding the refund of return shipping fee.As the order was shipped through a freight forwarder, please understand that if you are returning internationally, you'll need to arrange your own ship method to the address on the label and we only provide prepaid return label when returning the item within United States.For more information about freight forwarders visit:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,We will review your account days after the date your account was impacted, which was July If we do not receive A-to-z claims on your orders, funds will be transferred to you on or after September

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order# *** and see that this order is placed with sold and
fulfilled by a third party seller "***"Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I checked your order and see that a refund was initiated for order #*** on November 29, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:***Further, I've also forwarded this to our seller department, It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks again for bringing this to our attention, and we look forward to seeing you again soon.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: (This is a copy of the response I made yesterday to the email Amazon had already sent me.)
"I'm extremely disappointed by this response, both because its absurdity and the amount of time it took to receive it after I filed the complaintBased on this and previous responses, Amazon apparently does not care enough about my business to assign someone who can read and/or understand English to handle my complaint and or take the time to carefully read my complaintYou wrote, "I understand your disappointment in delay of Prime orders shipped through Amazon Logistics carrier." Late delivery is not the only issueI said, "I have been having problems with the new Amazon owned carrier losing or damaging packages or delivering them lateMy shipping address is a UPS Store on the corner of a busy strip mall which I pay for to ensure to ensure mail and packages delivered to me will be kept in a secure place until I am able to pick them up (home delivery is too insecure)This carrier's latest outrage was to drop a package at the door of the business after hours in plain view of every thief in the area." Delayed delivery is only one issueDamaged material is another issueThe most serious issue here was your delivery person leaving my package at the door of a business address well after business hours in a high traffic locationNot only did the package not get delivered on time (it was well after PM), it was left in a location that was in plain view of and easily accessible by every thief (and potential thief) in the areaI pay a lot of money to have my mail and packages delivered to this business to ensure my mail and packages are kept safe and secure until I am able to retrieve themA delivery driver just dropping a package at a door of a business in such a visible place is not a secure delivery and is unbelievable incompetent and irresponsible! I'm amazed that your delivery driver did such an incredibly stupid thing and s/he should be fired! You said, "I hope you're able to locate this package and 'Phanteks 120mm, PWM, cooling fan' is working perfectly." I clearly said, "It was a major miracle that the package was still there the next morning although someone had opened the box (not that it mattered since Amazon shipped one wrong item; the other was faulty, probably not due to shipping; both are being returned)." aI made it clear I did receive the order, despite it being left exposed to theft for several hours and that someone had opened the box (it could have been a potential thief or, based on reports, including videos, I have seen on the internet, the delivery driver)bI also made it clear that one item was defective and the other was the wrong item and that BOTH HAD BEEN RETURNED! Tell me how the fan could be working perfectly when I had returned it (I also returned the replacement fan that was also an incorrect item)? You said, "We use a variety of carriers that we've found provide the best service for our different shipping options." Amazon Logistics does NOT provide the best serviceA search on the internet reveals that Amazon Logistics is frequently guilty of throwing packages into yards or onto porches, occasionally a driver will open a package and steal an item, and one case, the driver actually walked into someone's home! You said, "Unfortunately, there is no way to request a specific shipper." I did not ask you to use a specific shipperI'm only demanding you do NOT use only ONE of your carriers, which is your incompetent carrierYou said, "We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem"This complaint is only the latest in a string of several complaints that have yet to correct the problemThe frequent foreign appearing names from supposed Amazon employees, plus ridiculous phrases, such as your "...so that I can do the needful..." comment (in the U.S., that phrase sounds very much like a common, obscene phrase), clearly tells me that Amazon doesn't care enough about my business to have my complaints (I resorted to filing a Revdex.com complaint only after having already received multiple itic responses from Amazon's obviously non-U.Sbased customer "service" representatives) handled by someone in the United States who speaks and clearly understands English as a first languageI demand that my complaint be forwarded to someone located in the United States!"
*** ***
Sincerely,*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your situation in this issue and I'm sorry for the inconvenienceI see that the Kindle book
"Creating Apps in Kivy" was placed from your accountDigital purchases on Amazon.com are sent to you electronically, so we don't offer a "Shopping Cart" ordering experience and you won't see an option to confirm your order before it's placed.1-Click ordering allows us to process your payment quickly and deliver your digital items instantlyAlso, the 1-Click ordering option for digital items stays available even if you turn off 1-Click for other purchases on your accountIf you are unaware of this, please check with your household members who have access to your Kindle or the Kindle apps (iPhone and iMac) which were de-registered after placing this orderAs this Kindle book has been successfully claimed, we are unable to issue refund on this orderTo help you in this issue, I've added $promotional credit to your accountYour available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com