Amazon.com

Greetings from Amazon.com,Thank you for your inquiryPlease note that at this time Amazon cannot refund seller fees directly to the credit cardThe seller has two options to have the refund issued to themThe first is to update their bank account information for the Amazon.com marketplaceThe
seller can follow the steps to update their bank account information via the link below: Bank account information https://sellercentral.amazon.com/gp/help/851The seller should ensure that their provided information matches their bank account information exactly.The second option is for the Seller to reach out to Seller Support to request a physical checkThey can do this by using the Contact Us page below:Contact Ushttps://sellercentral.amazon.com/cu/contact-usThank you for your understandingPlease have a lovely day

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the TraID: TRN***.I've checked with the concerned
department and found the current status of trafor Apple iPhone 5s Unlocked Cellphone, 16GB, Gold is yet to be received.Normally once we receive your Traand if your submission is accepted by the merchant, Amazon Gift Card funds in the amount of the quoted travalue for your item(s) will be automatically deposited in your account.We will not be able to refund you unless we receive and process it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your situation in this issue and I'm sorry for the inconvenienceI see that the Kindle book
"Creating Apps in Kivy" was placed from your accountDigital purchases on Amazon.com are sent to you electronically, so we don't offer a "Shopping Cart" ordering experience and you won't see an option to confirm your order before it's placed.1-Click ordering allows us to process your payment quickly and deliver your digital items instantlyAlso, the 1-Click ordering option for digital items stays available even if you turn off 1-Click for other purchases on your accountIf you are unaware of this, please check with your household members who have access to your Kindle or the Kindle apps (iPhone and iMac) which were de-registered after placing this orderAs this Kindle book has been successfully claimed, we are unable to issue refund on this orderTo help you in this issue, I've added $promotional credit to your accountYour available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had with the item " Men's Modern Fit 3-Piece Suit " from seller " ***
*** ".I especially appreciate all the time you took to help us understand exactly what went wrong.In order to investigate further on this, I've reached out to our seller team regarding listing of this item to look into this.I'll personally followup with our team and will get back with an update on this.Regarding refund of this order:I've checked and can confirm that a refund of $has been issued to your payment method.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the situation with the recent orders from us, I understand you are upset and would like to be
refunded.***, I've checked the orders that you have mentioned in the complaint and see that they are deliveredAs per our policies, we will not be able to refund or replace the items that are deliveredWe will not be able to follow up with the Local Police teams.We'd request you to check with other household members and neighbors to see if they have accepted the delivery.I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello from Amazon.com
We are writing in response to the complaint # ***
The seller of order *** indicates they have not received a return for this orderBuyer inform us that the item was returned to amazon and not sellerWe have no information in our records that the
item is delivered to amazon
Items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to AmazonIf a marketplace order is mistakenly returned to the Amazon returns center, we return it to the sender
Since there is no return information provided to prove return of item, we cannot confirm that item is been received by us
We request buyer to reply to this email with the return tracking informationWithout this information we are unable to take further action
Thank for your interest on Amazon,
Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: the company did not provide an address when they sent the package to meI looked up the company's name (I knew it was in NYC) and sent it to the company in Chelsea, NYC What kind of company is it who does not provide their address or phone number? One who does not want returns Typical New York City behavior Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the closure of your Amazon.com accountAs mentioned by
our account specialists, we've closed your account because we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled.We are unable to discuss other accounts with you but should you have any other questions, please contact our account specialists by directly replying to the email you received from them; they'd be glad to assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your order yet and the order shows as cancelled.I've
checked your
order# *** and see that it is placed with
sold and shipped by a third party seller "eGoodies"Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.However,
I see that the order shows as delivered and signed by "***"It was
not updated as cancelled in FedEx trackingYou can also check the FedEx
tracking using the link below with the tracking number# ***:https://www.fedex.com/apps/fedextrack/?action=trackAs the order was delivered successfully, there is no pending refund to be issued from amazon.com.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because:
I did not get the refundone week passed after they sent the same message to my emaii did not get my money back
Sincerely,*** ***

Hello Mr*** ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your giftI understand you are upset.To exchange your item, please
visit our Online Returns Center:www.amazon.com/returns/From there, you'll be able to place an exchange order, as well as print a pre-paid return mailing label for your original item.If the item you wish to return doesn't have an exchange option, you'll need to return the original item and place a new orderUnfortunately in such cases, we are unable to price match one size with other.Here is the link to the policy:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?...⇄ summarize, Price match is honored automatically by the system when you complete an exchange orderHowever, if this option isn't available, we are unable to do it when you try to place a separate orderWe regret for the inconvenience this issue has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soonRegards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.The e-mail address you contacted us with isn't associated with an accountWe only provide information and make
changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please provide us that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contaPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello from Amazon.com. We have reviewed this complaint related to the order ***We were able to take the actions requested by the customer and refunded them in full for this orderA total refund of $was completed on May 10, The original payment method
used to place this order was refunded. In summary, we have taken the actions requested by the customer and refunded them for the full amount of this orderWe apologize for the inconvenience caused. Thank you

Complaint: ***I am rejecting this response because:I will fight thisThat is not an acceptable excuse, nor is it trueI want my $from the account. Sincerely,*** ***

Hello, Funds in the amount of USD were transferred to your bank account on fileThey should arrive within five banking daysIf you do not receive these funds, please contact us at [email protected]

Complaint: ***
I am rejecting this response because: this does not fairly make up for the amount of time and money I've lost on my business that I've been trying to start that this issue caused .It also does not make up for how I was treated by Amazon staff repeatedlyOnline and over telephoneI think taking all of that into consideration was an incredibly conservative numberIf I end up taking this to court I will be asking for a lot more .I was treated unfairly, the services repeatedly had a negative effect on my business and my we being in general as well as my day to day job The refund did not even close to make up for the well over hours spent dealing with this .on top of the time lost because of having a broken phone that couldn't correctly do what I needed it to .
Sincerely,
*** ***

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on March 28, due to account being compromisedThe seller was notified of this decision by e-mail on that dayTo get the access back on the account, seller has to complete Two-Step Verification process as per the procedureAlso, regarding the funds the concerned team is reviewingThe seller can write to us at [email protected] regarding the access once has completed Two-Step verification processAlso, can write us at [email protected] to request a transfer of any funds remaining in their seller accountAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely, Seller Performance Team Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointing experience you had with the orderI understand you are upset.I've checked your
order # *** and see that the shipment #for two Anker products when the order was placed had a delivery date of Tuesday, December 13, When we do not have a carrier to deliver the packages on the weekend, we always mention the date at the checkout so that our customers can plan placing the orderWe regret for any misunderstanding caused while placing the order.As the 2nd day falls on a weekend, the delivery date was set to Tuesday, December 13, However, once the order shipped, the delivery date was updated to Monday, December 12, 2016.When it comes to Prime shipping, its always the 2nd business day once shippedThe weekend delivery depends on the availability of carrier and the place from which the item is shipping from.I also understand that you would like to get Prime extended for the inconvenience this order has causedI've checked and see that the Prime is already extended to Saturday, August 19, 2017.As a good will gesture, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I'm sorry once again for the experience you hadWe will definitely take this as a feedback and work on improving our shipping standards for future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com