Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the situation with the recent orders from us, I understand you are upset and would like to be
refunded.***, I've checked the orders that you have mentioned in the complaint and see that they are deliveredAs per our policies, we will not be able to refund or replace the items that are deliveredWe will not be able to follow up with the Local Police teams.We'd request you to check with other household members and neighbors to see if they have accepted the delivery.I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate that Amazon is trying to compensate for the pain caused and therefore, I decided to accept the $credit for a purchase of another item and end this issue. Sincerely, *** ***

Complaint: ***I am rejecting this response because: I was told that because of the fact the order was incorrectly placed that the $promo credit would be re-applied so that I may place the correct order!Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with Fire tablets which you've purchased.In order to help you
with this, I've reached out to our digital team to look into itAs soon as we receive more information we will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Poor customer service
My time wasted
The $gift card they claim to have given me isn't even accessible on the website
I want a $gift card for the reasons listed above
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
hi ,Revdex.com
thank you for your help about the complaint case - ***now , I ask for refund of half the total price of the item ,and the amazon.com agreei am satisfied with your and their kindnessthanks again
my two complaints against amazon.com now has both resolved sucessfullythank you very much for your help,Revdex.com
best regards
*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear you are unable to apply promotional code to your orderOn researching with our
appropriate team they inform to contact the website from where the promotional code was receivedAs it was not issued by Amazon we couldn't locate the details of the code only the provider of the promotional code could help you.I regret at this stage I'm unable to address your issue, I apologize for this disappointment but I hope you understand our limitationsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: My contract was with Amazon who received the money For Amazon to refund the money to TRS and expect me to try to convince TRS and Telecheck is not right Amazon needs to refund me directly rather than forcing me to jump through a 30-day hoop which involves me having to fax (which I don't have access to) documentation which may or may not be accepted by TRS/Telecheck.In short: my business was with Amazon My money went to Amazon I returned my item to Amazon I expect my refund to come from Amazon without requiring me to work with TRS/Telecheck Amazon's decision to refund the money to a 3rd party rather than to me is irresponsible and a breach of contract.I will be filing a dispute with my bank against amazon who will reverse the charges directly from Amazon I realize this may be "upsetting" to "Manikanth" (could he be any more patronizing?!) however given their refusal to make this right, I'm left with no other option
Sincerely,
*** *** ***

Hello,We are unable to reverse our decisionThis is because seller for this order did not represent the caseSince there was no reply the claim amount was debited from the sellers account.In Summary, We are unable to reverse the action or grant the seller's request.Regards

Greetings from Amazon.com,Thank you so much for your timeThe Seller is currently working with Seller Performance in Case ID ***Once the team has fully reviewed the events of the errors with the shipping labels, the reimbursement should be issued without issueI apologize but it is not
possible for the team to review or issue funds via a Revdex.com contactThank you for your time and please have a lovely day. Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I've checked your account and see that you've paid this order
using $gift card balancePlease note we're required to process all refunds to the original payment method used for the purchase.Since the order was paid for by gift card, the amount was returned to your gift card balanceYou can view your gift card balance and activity here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderFor Shopping Cart orders you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain on your account until it's applied to an orderI hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear about your recent experience with Amazon Logistics delivering your order
#***I've checked your order and see the item was ordered from TrophySkin, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, we've requested a full refund of $for the "MicrodermMD by Trophy Skin - Microdermabrasion Machine for Personal UseSpa Grade Diamond Dermabrasion System with Pore Vacuum Extraction for Facial "This refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I understand your main concern is that the shipments were marked as delivered, when in fact nothing was deliveredPlease know, that I will be working directly with our AMZL leadership team to make sure that this is reported and there is action taken.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Amazon Logistics.We've made an exception and given priority to other available carriers for future deliveries to your homeAlthough other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee Amazon Logistics won’t be chosen in the future, but we'll do our best to accommodate youIt'll take about weeks for this change to go into effect and was applied to your address only.I've also made an exception and deprioritized Amazon Logistics for future deliveries to your following shipping address :*** *** *** ***SPRINGFIELD, NJ 07081-4203United StatesPrimary Phone: ***Once again thank you for taking the time to share your experience, and I'm optimistic your future experiences will be trouble free.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order was canceled due to lack of inventory.To make this right for you, one of our
customer service agents has already issued an additional $credit to your account to bring the total to $For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Vijay KAmazon.com http://www.amazon.com ============================

Complaint: ***I am rejecting this response because: it does not solve the problem If a replacement is sent I can not send the orginalback in that box As stated in original complaint, I can don't compressed the mattress to it shipping from it is a queen size mattress I am also unable to ship a queen size mattress in a shipping box there are no boxes available in that size The response was basically what I was told by customer service This Amazon's mistake not mine They are more than capable of sending a freight company to pick up this mattress at AMAZON's expense not mine Either refund my money or send shipping company to pick up at AMAZON's expense not as a reimbursement to me.Sincerely,*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your item " Dell Latitude E14' LED Notebook - Intel Core i
i5-4210U GHz ".I've checked and can confirm that your refund of $has been processed to your Gift card balance with in to business daysYou can also check refund confirmation email which was sent October 2, 5:AM.These funds will be available for your next orderYou can view your balance and activity here:***Regarding refund of $377.51:I can confirm that as per our billing team, refund of $has been issued to your payment method on September 13, Please contact the card issuing bank for more information regarding the dispute .Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your recent customer service concerns and appreciate you taking the time to bring
this to our attention.The expectations we've set with our agents is to make sure we're providing top tier quality by answering the questions asked and fulfilling requestsThis was not the case with the recent conversations you received from us and so I've provided feedback directly to our customer support management team for reviewThe agents will be properly coachedWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.We're committed to ensuring customer satisfaction for items ordered from our StoreI want to make this right for you, so I've requested a refund for $19.81, the full amount of this order, including any shipping costsYou'll see the refund on your MasterCard statement in the next 3-business days.Once processed, you'll be able to see the refund here:***I understand that you requested your Prime membership to be cancelled, but I hope my efforts to correct this have been satisfactoryHowever, if you'd still like to cancel the membership you can cancel and receive a refund of the membership fee if you or your registered guests haven't used the membership benefitsTo cancel your membership, please visit the membership cancellation page:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlMore information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/help/primeI hope this solution works for youPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: It is the same message I was given by customer serviceThe last item was already "obtained" and on its way but it took days because Amazon chose day shipping as displayed on the UPS labelThe UPS man pointed this out to me.Sincerely,*** ***

Hello,We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.comWe may not respond to further emails about this issue

Order # 1*** prime member *** *** ***@gmail.com In the paat I have been told by customer service that they would take care of this and never did, we spend so much money at your company and to be treated like this we have stoped shopping at yiur company until this is completely resolved then and only then will I accept any proposals
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***