Amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear you are unable to apply promotional code to your orderOn researching with our
appropriate team they inform to contact the website from where the promotional code was receivedAs it was not issued by Amazon we couldn't locate the details of the code only the provider of the promotional code could help you.I regret at this stage I'm unable to address your issue, I apologize for this disappointment but I hope you understand our limitationsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Thank you for your inquiry,
I can see that a replacement check has already been processed and sent to the Seller at this time and should be received in to business days
Thank you

Hello,We will review your account days after the date your account was impacted, which was July If we do not receive A-to-z claims on your orders, funds will be transferred to you on or after September

Complaint: ***I am rejecting this response because: I spoke to my bank several times They cannot release the funds because AMAZON still has it pending If they do not release it and post the transaction, my bank cannot release the funds I gave my bank Amazon's settlement code and that does nothing Amazon needs to refund my money Plain and simpleThis is ridiculous.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have clearly shown in my previous response that I sent in the right itemI have the receipt with the item's name and S/N that matches the S/N on the bottom of the consoleAmazon.com is showing a clear lack of integrity by rejecting my traafter I have given undeniable proof that they were wrongThey are not trustworthy when it comes to their trabusinessSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
Dear Suresh,
Thank you for following up with my issue so timelyI appreciate your response
As this case has been escalated, I hope all the replies I got from your team is accurate, serious and thinking on the side of customersThis may require some research
First, this item ISN'T a lightning dealFor your prime day promotion, I'm very sure this is a "deal of the day" item (which means it should last throughout the event)You can confirm this with your marketing or advertising teamAnd this item is located at the top of your website and mobile app (at least for me).
Second, please check my catime(for details please refer the original Revdex.com claim description)According to every terms and conditions I can seeI should enjoy the discounted price during the eventAnd the customer service rep confirmed on the call that the item was not available when I called inHer explanation is: many people had claimed this item but hadn't actually bought it, so I was put on the "wait list", which made me confusedIt shouldn't happen for a Prime Day deal of the day itemI can understand that it may have been sold out, but when I check out shortly after you prime day event ended, the item became available to prime members againThe only difference is the price goes from $to This made me file a Revdex.com claim to dispute the advertising issuePlease be advised your system can make a mistake although in most time Amazon looks professional
Last, the customer service rep was not very helpful and skilledThat's what I feel
It's not me that missed the lightning dealsIn that case, I won't ask for ANY compensation
I'm definitely not a difficult customerI see I was provided a $promoBut for my purchase plan for of the cookers (which now has a $difference) that's definitely not enoughThe only outcome I can accept is a price adjustment after my purchase
Hope to get your reply soon
Best regards,
*** ***
Amazon loyal customer
Sincerely,*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear about the troubles you're having with the Amazon Store CardPlease know that while I
completely sympathize with your situation and would love to helpSince Synchrony Bank is the issuer of the Amazon Store cardWe don't have access or details regarding your late feeYou'll need to contact Synchrony Bank for questions regarding your late fee.In order to help you in this, I've contacted Synchrony regarding this issue to investigate on thisAs soon as I receive an update with more information on this, I will get back to you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** A.Amazon.comhttp://www.amazon.com

Revdex.com:
hi ,Revdex.com
thank you for your help about the complaint case - ***now , I ask for refund of half the total price of the item ,and the amazon.com agreei am satisfied with your and their kindnessthanks again
my two complaints against amazon.com now has both resolved sucessfullythank you very much for your help,Revdex.com
best regards
*** ***

Complaint: ***I am rejecting this response because: I don't know what they plan to do or what I should do at this pointTheir response was they have it logged from the UPS that the item was picked on 10/My response was, I have both the item & the shipping label with the tracking number they provided in my apartmentI have heard nothing elseAs I stated to them, if they don't plan to have it picked up, that's fine, but I do not want to be charged for this item when it does not surfaceIf that driver scanned it as picked up & I'm trying to tell them it is not picked up, at this point what do they want me to doI still don't drive & still don't have a way to take it anywhere.Sincerely,*** ***

Complaint: ***I am rejecting this response because: It is the same message I was given by customer serviceThe last item was already "obtained" and on its way but it took days because Amazon chose day shipping as displayed on the UPS labelThe UPS man pointed this out to me.Sincerely,*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry we had difficulty delivering your package; it is being returned to us for the following reason: the package
was damaged during transit and I apologize that you've not notified out this.When something like this happens we usually send replacement order right awayI've checked your order and see the item was ordered from seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, I've requested a full refund of $for the itemsThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***-***-***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***I'm Mahesh *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m truly sorry to hear of your experience, I’m grateful for the time you took in writing to us and I
appreciate your diligence in ensuring we take a serious look at your concern.To help you with this, I have looped in our internal account specialist team so that they can look into this and take necessary actions to avoid these instances in futurePlease be assured that I'm personally following up with the issue with our teamAs soon as we have an update, I will write back to you via email.I appreciate your time and patience on thisWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh ***Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your item " Dell Latitude E14' LED Notebook - Intel Core i
i5-4210U GHz ".I've checked and can confirm that your refund of $has been processed to your Gift card balance with in to business daysYou can also check refund confirmation email which was sent October 2, 5:AM.These funds will be available for your next orderYou can view your balance and activity here:***Regarding refund of $377.51:I can confirm that as per our billing team, refund of $has been issued to your payment method on September 13, Please contact the card issuing bank for more information regarding the dispute .Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.As you've returned the item, I've issued a refund of
$to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:i never received in app purchase and the game developer says they have no record of itSeems funny that I have never had a single problem with in app purchase when I use google The little bit of money amazon saves folks on in app purchases they make back easily when they steal the money back by not delivering in app purchases Amazon also charges taxes on in app purchases which from the response I got from attorney generals office will be stopped as you don't charge taxes legally on those types of transactions Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your recent customer service concerns and appreciate you taking the time to bring
this to our attention.The expectations we've set with our agents is to make sure we're providing top tier quality by answering the questions asked and fulfilling requestsThis was not the case with the recent conversations you received from us and so I've provided feedback directly to our customer support management team for reviewThe agents will be properly coachedWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.We're committed to ensuring customer satisfaction for items ordered from our StoreI want to make this right for you, so I've requested a refund for $19.81, the full amount of this order, including any shipping costsYou'll see the refund on your MasterCard statement in the next 3-business days.Once processed, you'll be able to see the refund here:***I understand that you requested your Prime membership to be cancelled, but I hope my efforts to correct this have been satisfactoryHowever, if you'd still like to cancel the membership you can cancel and receive a refund of the membership fee if you or your registered guests haven't used the membership benefitsTo cancel your membership, please visit the membership cancellation page:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlMore information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/help/primeI hope this solution works for youPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Upon checking your email address I see that there are two accountsHere are the details of two accounts:Account #1:Name: *** * ***Last physical order placed: Sunday, October 30, 2016Last digital order placed: Friday, September 1, (Mad City: The True Story of the Campus Murders That America Forgot)Account #2:Name: *** ***Last physical order placed: Wednesday, July 6, 2011Last digital order placed: Monday, September 26, 2011Please understand that if you're signed into one account, you won't be able to do anything in the other account--including viewing or changing orders, using your Prime benefits, applying gift card funds, accessing Kindle devices and content, etc.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Poor customer service
My time wasted
The $gift card they claim to have given me isn't even accessible on the website
I want a $gift card for the reasons listed above
Sincerely,*** ***

The company, Amazon, has rectified this problem by refunding the amount I requested, so I consider this matter closed