Amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on March 28, due to account being compromisedThe seller was notified of this decision by e-mail on that dayTo get the access back on the account, seller has to complete Two-Step Verification process as per the procedureAlso, regarding the funds the concerned team is reviewingThe seller can write to us at [email protected] regarding the access once has completed Two-Step verification processAlso, can write us at [email protected] to request a transfer of any funds remaining in their seller accountAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely, Seller Performance Team Amazon.com

Complaint: ***I am rejecting this response because:
Dear Suresh,
Thank you for following up with my issue so timelyI appreciate your response
As this case has been escalated, I hope all the replies I got from your team is accurate, serious and thinking on the side of customersThis may require some research
First, this item ISN'T a lightning dealFor your prime day promotion, I'm very sure this is a "deal of the day" item (which means it should last throughout the event)You can confirm this with your marketing or advertising teamAnd this item is located at the top of your website and mobile app (at least for me).
Second, please check my catime(for details please refer the original Revdex.com claim description)According to every terms and conditions I can seeI should enjoy the discounted price during the eventAnd the customer service rep confirmed on the call that the item was not available when I called inHer explanation is: many people had claimed this item but hadn't actually bought it, so I was put on the "wait list", which made me confusedIt shouldn't happen for a Prime Day deal of the day itemI can understand that it may have been sold out, but when I check out shortly after you prime day event ended, the item became available to prime members againThe only difference is the price goes from $to This made me file a Revdex.com claim to dispute the advertising issuePlease be advised your system can make a mistake although in most time Amazon looks professional
Last, the customer service rep was not very helpful and skilledThat's what I feel
It's not me that missed the lightning dealsIn that case, I won't ask for ANY compensation
I'm definitely not a difficult customerI see I was provided a $promoBut for my purchase plan for of the cookers (which now has a $difference) that's definitely not enoughThe only outcome I can accept is a price adjustment after my purchase
Hope to get your reply soon
Best regards,
*** ***
Amazon loyal customer
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I spoke to my bank several times They cannot release the funds because AMAZON still has it pending If they do not release it and post the transaction, my bank cannot release the funds I gave my bank Amazon's settlement code and that does nothing Amazon needs to refund my money Plain and simpleThis is ridiculous.Sincerely,*** ***

Hello from Amazon.com
We are writing in response to the complaint # ***
The seller of order *** indicates they have not received a return for this orderBuyer inform us that the item was returned to amazon and not sellerWe have no information in our records that the
item is delivered to amazon
Items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to AmazonIf a marketplace order is mistakenly returned to the Amazon returns center, we return it to the sender
Since there is no return information provided to prove return of item, we cannot confirm that item is been received by us
We request buyer to reply to this email with the return tracking informationWithout this information we are unable to take further action
Thank for your interest on Amazon,
Sincerely,

Complaint: ***I am rejecting this response because:
I did not get the refundone week passed after they sent the same message to my emaii did not get my money back
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Amazon have stated that they tried twice to pick up the items This is incorrectI have a doorman so there is no way that it was missed The goods were packed and re packed ready for pick up The pick up though is the least of the issuesThe fact that it took so many calls and emails and follow up calls to have one thing picked up shows the incompetence I had to deal with I refuse to accept this as closed and want this escalated further The only closed status will be when I have the refund.Sincerely,*** ***

Thank you for your inquiry,
I can see that a replacement check has already been processed and sent to the Seller at this time and should be received in to business days
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy thanks to the Revdex.com and to Amazon for your help in this matter.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed earlier, we couldn't find any unauthorized activity on your account and you're not eligible for any refund on the orderI hope you'll understand our limitations in this regard.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Vijay K.Amazon.comhttp://www.amazon.com ==========================================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The company, Amazon, has rectified this problem by refunding the amount I requested, so I consider this matter closed

Complaint: ***I am rejecting this response because:i never received in app purchase and the game developer says they have no record of itSeems funny that I have never had a single problem with in app purchase when I use google The little bit of money amazon saves folks on in app purchases they make back easily when they steal the money back by not delivering in app purchases Amazon also charges taxes on in app purchases which from the response I got from attorney generals office will be stopped as you don't charge taxes legally on those types of transactions Sincerely,*** ***

Hello ***I'm Mahesh *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m truly sorry to hear of your experience, I’m grateful for the time you took in writing to us and I
appreciate your diligence in ensuring we take a serious look at your concern.To help you with this, I have looped in our internal account specialist team so that they can look into this and take necessary actions to avoid these instances in futurePlease be assured that I'm personally following up with the issue with our teamAs soon as we have an update, I will write back to you via email.I appreciate your time and patience on thisWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh ***Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ** ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Customers will earn 5% Back if they have an eligible Prime membership linked to their cardIf the
customer doesn't have an eligible Prime membership, they can sign up for one and then upgrade their card to earn 5% BackCustomers can find instructions for upgrading their card on the following Help page:https://www.amazon.com/gp/help/customer/display.html?nodeId=202109400I’ve checked your account and found you’re not receiving the 5% because eligibility requirements haven’t been metYou’re an invited guest who receives only shipping benefits from another eligible Prime memberYou can upgrade to 5% by joining Prime or by sharing benefits with another Prime member via an Amazon Household.To join prime, go to:www.amazon.com/primeTo set up an Amazon Household, go to:https://www.amazon.com/myh/householdsHowever, I need to look into the problem with your account(if any), and it's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I am setting a personal follow up on your account to write back to youI'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.The e-mail address you contacted us with isn't associated with an accountWe only provide information and make
changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please provide us that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contaPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear about the troubles you're having with the Amazon Store CardPlease know that while I
completely sympathize with your situation and would love to helpSince Synchrony Bank is the issuer of the Amazon Store cardWe don't have access or details regarding your late feeYou'll need to contact Synchrony Bank for questions regarding your late fee.In order to help you in this, I've contacted Synchrony regarding this issue to investigate on thisAs soon as I receive an update with more information on this, I will get back to you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIF I get my money back.Sincerely, *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I hope the carrier reached out to you regarding pickup time of the item and it has been scheduled as per your request.If you still need any assistance with any issue please feel free to contact us directly by replying to [email protected] for further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your recent experience with Amazon.comThis is certainly not the
experience we would want our customers to have.Further to your email, I've checked your account and can confirm that we've requested a refund of the overdraft charges in the amount $to your Visa card on March 3, This refund will go through within 3-business days and will appear as a credit on your next statement.Once processed, you'll should be able to see the refund request here:***Concerning your previous correspondence with our Customer Service team, I believe there are areas for improvement and have contacted the leadership of the agents you spoke with for training and coaching opportunities.Again, I'm sorry for the time you've spent dealing with these issuesI hope this clears things up for you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com