Amazon.com

Hello,We are unable to reverse our decisionThis is because seller for this order did not represent the caseSince there was no reply the claim amount was debited from the sellers account.In Summary, We are unable to reverse the action or grant the seller's request.Regards

Hello Mr*** ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding the Trapayment.While I understand you are upset with the payment, I would like to confirm that the merchant is unable to reconsider the grading.However, as a good will gesture, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***Mr*** ***, I hope this helps!Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order# *** and see that this order is placed with sold and
fulfilled by a third party seller "***"Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I checked your order and see that a refund was initiated for order #*** on November 29, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:***Further, I've also forwarded this to our seller department, It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks again for bringing this to our attention, and we look forward to seeing you again soon.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Thank you for your inquiry,A successful disbursement was made to the Seller's account on September 4, 2015, in the amount of $126.37.Please let us know if there are additional questions

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding seller " *** ".I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.I sincerely regret any concern this incident has caused, and appreciate that you brought it to our attention.We hope to see you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your recent experience with Amazon.comThis is certainly not the
experience we would want our customers to have.Further to your email, I've checked your account and can confirm that we've requested a refund of the overdraft charges in the amount $to your Visa card on March 3, This refund will go through within 3-business days and will appear as a credit on your next statement.Once processed, you'll should be able to see the refund request here:***Concerning your previous correspondence with our Customer Service team, I believe there are areas for improvement and have contacted the leadership of the agents you spoke with for training and coaching opportunities.Again, I'm sorry for the time you've spent dealing with these issuesI hope this clears things up for you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order was canceled due to lack of inventory.To make this right for you, one of our
customer service agents has already issued an additional $credit to your account to bring the total to $For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Vijay KAmazon.com http://www.amazon.com ============================

Complaint: ***I am rejecting this response because: (This is a copy of the response I made yesterday to the email Amazon had already sent me.)
"I'm extremely disappointed by this response, both because its absurdity and the amount of time it took to receive it after I filed the complaintBased on this and previous responses, Amazon apparently does not care enough about my business to assign someone who can read and/or understand English to handle my complaint and or take the time to carefully read my complaintYou wrote, "I understand your disappointment in delay of Prime orders shipped through Amazon Logistics carrier." Late delivery is not the only issueI said, "I have been having problems with the new Amazon owned carrier losing or damaging packages or delivering them lateMy shipping address is a UPS Store on the corner of a busy strip mall which I pay for to ensure to ensure mail and packages delivered to me will be kept in a secure place until I am able to pick them up (home delivery is too insecure)This carrier's latest outrage was to drop a package at the door of the business after hours in plain view of every thief in the area." Delayed delivery is only one issueDamaged material is another issueThe most serious issue here was your delivery person leaving my package at the door of a business address well after business hours in a high traffic locationNot only did the package not get delivered on time (it was well after PM), it was left in a location that was in plain view of and easily accessible by every thief (and potential thief) in the areaI pay a lot of money to have my mail and packages delivered to this business to ensure my mail and packages are kept safe and secure until I am able to retrieve themA delivery driver just dropping a package at a door of a business in such a visible place is not a secure delivery and is unbelievable incompetent and irresponsible! I'm amazed that your delivery driver did such an incredibly stupid thing and s/he should be fired! You said, "I hope you're able to locate this package and 'Phanteks 120mm, PWM, cooling fan' is working perfectly." I clearly said, "It was a major miracle that the package was still there the next morning although someone had opened the box (not that it mattered since Amazon shipped one wrong item; the other was faulty, probably not due to shipping; both are being returned)." aI made it clear I did receive the order, despite it being left exposed to theft for several hours and that someone had opened the box (it could have been a potential thief or, based on reports, including videos, I have seen on the internet, the delivery driver)bI also made it clear that one item was defective and the other was the wrong item and that BOTH HAD BEEN RETURNED! Tell me how the fan could be working perfectly when I had returned it (I also returned the replacement fan that was also an incorrect item)? You said, "We use a variety of carriers that we've found provide the best service for our different shipping options." Amazon Logistics does NOT provide the best serviceA search on the internet reveals that Amazon Logistics is frequently guilty of throwing packages into yards or onto porches, occasionally a driver will open a package and steal an item, and one case, the driver actually walked into someone's home! You said, "Unfortunately, there is no way to request a specific shipper." I did not ask you to use a specific shipperI'm only demanding you do NOT use only ONE of your carriers, which is your incompetent carrierYou said, "We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem"This complaint is only the latest in a string of several complaints that have yet to correct the problemThe frequent foreign appearing names from supposed Amazon employees, plus ridiculous phrases, such as your "...so that I can do the needful..." comment (in the U.S., that phrase sounds very much like a common, obscene phrase), clearly tells me that Amazon doesn't care enough about my business to have my complaints (I resorted to filing a Revdex.com complaint only after having already received multiple itic responses from Amazon's obviously non-U.Sbased customer "service" representatives) handled by someone in the United States who speaks and clearly understands English as a first languageI demand that my complaint be forwarded to someone located in the United States!"
*** ***
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate that Amazon is trying to compensate for the pain caused and therefore, I decided to accept the $credit for a purchase of another item and end this issue. Sincerely, *** ***

Complaint: ***I am rejecting this response because: it does not solve the problem If a replacement is sent I can not send the orginalback in that box As stated in original complaint, I can don't compressed the mattress to it shipping from it is a queen size mattress I am also unable to ship a queen size mattress in a shipping box there are no boxes available in that size The response was basically what I was told by customer service This Amazon's mistake not mine They are more than capable of sending a freight company to pick up this mattress at AMAZON's expense not mine Either refund my money or send shipping company to pick up at AMAZON's expense not as a reimbursement to me.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Amazon have stated that they tried twice to pick up the items This is incorrectI have a doorman so there is no way that it was missed The goods were packed and re packed ready for pick up The pick up though is the least of the issuesThe fact that it took so many calls and emails and follow up calls to have one thing picked up shows the incompetence I had to deal with I refuse to accept this as closed and want this escalated further The only closed status will be when I have the refund.Sincerely,*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I've checked your account and see that you've paid this order
using $gift card balancePlease note we're required to process all refunds to the original payment method used for the purchase.Since the order was paid for by gift card, the amount was returned to your gift card balanceYou can view your gift card balance and activity here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderFor Shopping Cart orders you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain on your account until it's applied to an orderI hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: waiting for an offer in regards to complaint Sincerely,*** ***

Greetings from Amazon.com,Thank you so much for your timeThe Seller is currently working with Seller Performance in Case ID ***Once the team has fully reviewed the events of the errors with the shipping labels, the reimbursement should be issued without issueI apologize but it is not
possible for the team to review or issue funds via a Revdex.com contactThank you for your time and please have a lovely day. Amazon.com

Order # 1*** prime member *** *** ***@gmail.com In the paat I have been told by customer service that they would take care of this and never did, we spend so much money at your company and to be treated like this we have stoped shopping at yiur company until this is completely resolved then and only then will I accept any proposals
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,
We are writing to you regarding the Order ID: ***
We do understand the issue in this dispute and as of now we have asked the seller for more information about this order and are awaiting a response
As of now, we request you to waitPlease be assured that we will
definitely get back to you
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as this never happens again.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Amazon does not solve my issueIn addition, I will never ever shop at Amazon nor want to do anything with AmazonHorrible customer service
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Thanks for restoring the accountI do not accept the reason of violation of TOSIn your most recent response, you also admitted that account was reopened after reviewing itIt says "We have reviewed your account and purchasing history, and we have decided to reactivate your Amazon.com accountWe are sorry for any inconvenience while your account was unavailable.Your account is open and available for your use and you can place the orders." email attachedThis means there was no fault of mine and I was without my account access and without paid prime membership for a monthI am not even reimbursed for prime free for that month.again, I thank you for restoring the account, I am just rejecting the reason of TOS thing. Thanks***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: a refund should be issued immediately & no retunrs/questions asked.Sincerely,*** ***