Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had with the item " Men's Modern Fit 3-Piece Suit " from seller " ***
*** ".I especially appreciate all the time you took to help us understand exactly what went wrong.In order to investigate further on this, I've reached out to our seller team regarding listing of this item to look into this.I'll personally followup with our team and will get back with an update on this.Regarding refund of this order:I've checked and can confirm that a refund of $has been issued to your payment method.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand the desire to have your ordering experience be quick, efficient, and most
importantly, stress-freeWe’ve clearly come up short on those expectations recently, and I'm very sorry.At Amazon, we pride ourselves in being the world’s most customer-centric companyRegrettably, Amazon Logistics (AMZL) couldn’t meet that standardWe consider AMZL to be a vital portion of our business, and handle this type of situation seriouslyI’m personally collaborating with our AMZL department managers to investigate this matter further, and ensure all needed coaching and retraining opportunities can be addressed.About the signature, due to the value of some items, an adult signature will be required at delivery for certain ordersSome carriers, such as UPS, allow customers to set their delivery preferences on their websiteHowever, the signature requirement from Amazon will override these delivery preferences.Carriers may also require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery addressIf you won't be home when you expect the delivery, you might want to leave a note asking the driver to leave the package with a neighbor or building managerOtherwise, it may be easier to have the package delivered to your business address instead.I agree you shouldn't have to pay for something you're not getting as expectedAs per your request, we have requested a additional refund of $to bring the total to $2343.47, $refund has already been issued on May 24, 2017.You'll see the three refunds within 3-business days back on the original payment methods.I know I cannot make up for your lost time, but considering the troubles you’ve reported, I've applied a $credit to your accountThis credit will appear as a promotional certificate that will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Thank you for giving me the opportunity to fix these delivery problems and restore your faith in Amazon. If there's anything else I can help with, you can reply directly to this e-mail and I'll be sure to see it.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello Mr*** ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your giftI understand you are upset.To exchange your item, please
visit our Online Returns Center:www.amazon.com/returns/From there, you'll be able to place an exchange order, as well as print a pre-paid return mailing label for your original item.If the item you wish to return doesn't have an exchange option, you'll need to return the original item and place a new orderUnfortunately in such cases, we are unable to price match one size with other.Here is the link to the policy:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?...⇄ summarize, Price match is honored automatically by the system when you complete an exchange orderHowever, if this option isn't available, we are unable to do it when you try to place a separate orderWe regret for the inconvenience this issue has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soonRegards,Praveen MAmazon.comhttp://www.amazon.com

Hello,
We are writing to you regarding the Order ID: ***
We do understand the issue in this dispute and as of now we have asked the seller for more information about this order and are awaiting a response
As of now, we request you to waitPlease be assured that we will
definitely get back to you
Thank you

Complaint: ***I am rejecting this response because:
Good afternoonRegarding my complaint against Amazon.com, I received an email from an Amazon's representative named NaseemaHere's what Amazon is claiming:
"I'm so sorry to hear about the problem you had with the item "Fire Tablet 7" Display, Wi-Fi, GB - Includes Special Offers, BlueUpon checking, I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventoryIf you prefer to cancel the replacement order and we can process full refund, visit the link below to cancel the order"
A link was provided for that purpose
I must underline this:they claim the item is not in stockHowever, that's not truePlease visit the following Amazon link to see for yourselves:
https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ /> Either they are fooling the general public, or they are lying to you (the Revdex.com) and me
That webpage says: "In stockShips and sold by Amazon Digital Services LLCGift-wrap available
Here's the truth: (1) I bought a Fire Tablet on Prime Day at a lower price (which was offered by them in the first place), (2) they sent me a damaged tablet, (3) I send it back to them (as requested by Amazon), and (4) now they don't want to honor the special priceThey insist that I cancel the order and buy a new tablet at a higher, non Prime Day price tag
Again, they say the item is not in stock, when it definitively is:
https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ /> Please help us resolve this case, which is clearly one of injustice and unlawful Amazon's business practiceI want Amazon to stop lying and send me what I already paid for: a new, working, undamaged tablet
Thanks in advance
Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding seller " *** ".I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.I sincerely regret any concern this incident has caused, and appreciate that you brought it to our attention.We hope to see you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: this does not fairly make up for the amount of time and money I've lost on my business that I've been trying to start that this issue caused .It also does not make up for how I was treated by Amazon staff repeatedlyOnline and over telephoneI think taking all of that into consideration was an incredibly conservative numberIf I end up taking this to court I will be asking for a lot more .I was treated unfairly, the services repeatedly had a negative effect on my business and my we being in general as well as my day to day job The refund did not even close to make up for the well over hours spent dealing with this .on top of the time lost because of having a broken phone that couldn't correctly do what I needed it to .
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointing experience you had with the orderI understand you are upset.I've checked your
order # *** and see that the shipment #for two Anker products when the order was placed had a delivery date of Tuesday, December 13, When we do not have a carrier to deliver the packages on the weekend, we always mention the date at the checkout so that our customers can plan placing the orderWe regret for any misunderstanding caused while placing the order.As the 2nd day falls on a weekend, the delivery date was set to Tuesday, December 13, However, once the order shipped, the delivery date was updated to Monday, December 12, 2016.When it comes to Prime shipping, its always the 2nd business day once shippedThe weekend delivery depends on the availability of carrier and the place from which the item is shipping from.I also understand that you would like to get Prime extended for the inconvenience this order has causedI've checked and see that the Prime is already extended to Saturday, August 19, 2017.As a good will gesture, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I'm sorry once again for the experience you hadWe will definitely take this as a feedback and work on improving our shipping standards for future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: the company did not provide an address when they sent the package to meI looked up the company's name (I knew it was in NYC) and sent it to the company in Chelsea, NYC What kind of company is it who does not provide their address or phone number? One who does not want returns Typical New York City behavior Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have clearly shown in my previous response that I sent in the right itemI have the receipt with the item's name and S/N that matches the S/N on the bottom of the consoleAmazon.com is showing a clear lack of integrity by rejecting my traafter I have given undeniable proof that they were wrongThey are not trustworthy when it comes to their trabusinessSincerely,*** ***

Thank you for your inquiry,A successful disbursement was made to the Seller's account on September 4, 2015, in the amount of $126.37.Please let us know if there are additional questions

Complaint: ***
I am rejecting this response because: Thanks for restoring the accountI do not accept the reason of violation of TOSIn your most recent response, you also admitted that account was reopened after reviewing itIt says "We have reviewed your account and purchasing history, and we have decided to reactivate your Amazon.com accountWe are sorry for any inconvenience while your account was unavailable.Your account is open and available for your use and you can place the orders." email attachedThis means there was no fault of mine and I was without my account access and without paid prime membership for a monthI am not even reimbursed for prime free for that month.again, I thank you for restoring the account, I am just rejecting the reason of TOS thing. Thanks***
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the TraID: TRN***.I've checked with the concerned
department and found the current status of trafor Apple iPhone 5s Unlocked Cellphone, 16GB, Gold is yet to be received.Normally once we receive your Traand if your submission is accepted by the merchant, Amazon Gift Card funds in the amount of the quoted travalue for your item(s) will be automatically deposited in your account.We will not be able to refund you unless we receive and process it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for any frustration you’ve had with waiting for your refund.I need to look into the problem with
refund issue, and it'll take a bit more time than usualI just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello Mr*** ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding the Trapayment.While I understand you are upset with the payment, I would like to confirm that the merchant is unable to reconsider the grading.However, as a good will gesture, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***Mr*** ***, I hope this helps!Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Upon checking your email address I see that there are two accountsHere are the details of two accounts:Account #1:Name: *** * ***Last physical order placed: Sunday, October 30, 2016Last digital order placed: Friday, September 1, (Mad City: The True Story of the Campus Murders That America Forgot)Account #2:Name: *** ***Last physical order placed: Wednesday, July 6, 2011Last digital order placed: Monday, September 26, 2011Please understand that if you're signed into one account, you won't be able to do anything in the other account--including viewing or changing orders, using your Prime benefits, applying gift card funds, accessing Kindle devices and content, etc.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: a refund should be issued immediately & no retunrs/questions asked.Sincerely,*** ***

Complaint: ***Amazon told me this part would fit that is the only reason I bought itAs I see it Amazon is at fault because if they knew what they were doing and told me right and said it wont fit we wouldn't be have this problem They act like they have done no wrong but they gave me the wrong info on the pump that is why it was ordered..I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Amazon does not solve my issueIn addition, I will never ever shop at Amazon nor want to do anything with AmazonHorrible customer service
Sincerely,
*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I reviewed both accounts and the information, there is no indication the accounts are blended and this is not an option for AmazonHowever, I can see there is relations from the sign inI believe this might be a confusion at the moment of sign in, in which the accounts are being saved in the device and therefore when one uses the device after the other they see the wrong information.I request you to visit following link and enter your Phone number and click on " CALL ME " button so that our password specialists team will assist you on phone to access your account.***I understand that at this point of time asking you to take this additional step would be disappointing, however, we would really like to assist you better.Your patience and understanding is highly appreciated in this matter.Regards,Purna C*** **Amazon.comhttp://www.amazon.com