Amazon.com

Complaint: ***I am rejecting this response because:I will fight thisThat is not an acceptable excuse, nor is it trueI want my $from the account. Sincerely,*** ***

Hello from Amazon.com. We have reviewed this complaint related to the order ***We were able to take the actions requested by the customer and refunded them in full for this orderA total refund of $was completed on May 10, The original payment method
used to place this order was refunded. In summary, we have taken the actions requested by the customer and refunded them for the full amount of this orderWe apologize for the inconvenience caused. Thank you

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order*** *** I
appreciate you taking time in bringing this to our attention.I understand that the item you received was different from what you've ordered and the seller couldn't assist.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and can confirm that the seller has issued a full refund of $and an additional refund of $for the return shipping charges.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=537774Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I accept that I will be reimbursed once this is resolved I did order a handbag from a contract seller through Amazon and never received the merchandise On the order time line it does show that it was shipped but never delivered to my address I called the customer service line and got the worst customer service in history Hung up and called back only to be subjected to the same, even after speaking with a managerI asked for the handbag or a reimbursement and got no response Thank you for your assistance with this matter and for the ultimate in refunding my expense Thanks, ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with refund issuesThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.If you don't see the VISA refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at ***Please include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentIf your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new cardIf you no longer have a credit card with the issuing bank, they should issue you a refund check.While I sympathize for your situation, we're unable to offer 1-year Prime membership or any other compensationI appreciate your understanding.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I contacted lasership in regards to the delivery of the replacement which was also not received, and they were absolutely of no assistanceInstead of providing me with assistance, they advised me to contact Amazon who has also been unhelpful from the very beginningI have been provided with no resolution from either partyBoth parties have rejected liability for the error of the carrier and have tried to put the liability on me, although I was never in possession of the merchandise.
Attached is the response received from the carrier, .Lasership, proving they refused to assist meAmazon has also blocked my account, not allowing me any access to use the website or review my orders
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely,
Please make sure the business send my check I would like it to go out priority and as soon as possible please and thank you*** ***

Complaint: ***I am rejecting this response because:no resolution was provided Sincerely,*** ***

Hello,As you may recall, I'm Vivek Y*** from Amazon.com.I understand your disappointment with late order #***.Despite our best efforts, I realize we missed the promised delivery of this package.I see that 1-month Prime extension has already been given on July As an apology gesture, I've issued a $Amazon Promotional credit to Amazon.com account under which this item was orderedIt'll automatically apply the next time you order an eligible item sold and shipped by Amazon.com from that account.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=*** I'm sorry for the time and effort you've spent trying to resolve this matterYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.I hope this helps! We look forward to seeing you again soon.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It is Amazon's responsibility to protect its customers from fraudulent activityAt the very least, I was informed that the seller in question would be removed from the siteBut just a couple of days later, this seller (TryShop) once again appeared on Amazon's website to conduct the very same scams!! Amazon's reluctance and/or incompetence to appropriately deal with fraudulent activity on its own website is disappointing and unacceptable!! I fully expect to be compensated for my inconvenience!!
Sincerely,
*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint regarding the Kindle Paperwhite E-reader and I'm really sorry to know you the
original was stolen and a refurbished was sent to you in replacementIt's also disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand that you had to place a new order for the kindle and it had a price differenceI've made one time exception to the standard price match policy and issued a refund of $on the original order towards your original payment methodThis refund will be processed within 3-business days.Thanks for taking time to share your thoughts about the prime delayYour comments and suggestions will help us improve our store and offer better service to our customersI've passed this along to our appropriate supervisory team from the Prime department.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the experience you had with your recent order for "California Exotic Novelties Booty
Call Booty Rocket, Black." Please accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.I'm sorry; for health and safety reasons we're unable to accept the return of California Exotic Novelties Booty Call Booty Rocket, Black.However, I've requested a refund of $for the full amount of the item, including shipping costsYou'll see the refund in the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please dispose of the item at your convenience.If you still want the California Exotic Novelties Booty Call Booty Rocket, Black , please place a new orderI've provided the current listing for this item below:www.amazon.com/gp/offer-listing/***/Thank you for your constructive feedback about the shipment of the ordersWe welcome the opinions and suggestions of our customers.I've forwarded your feedback along to the concerned team so that they can look into this and make sure that these instances are not repeated in the futurePlease feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.Thank you for taking the time to write into us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking the time in writing back to us.Unfortunately, I'm unable to change your refund to another credit cardDue to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.If you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: In a conversation with a Amazon repI was told there was fraudulent activity by Comerce A-Z (seller), which caused the cancellation of my orderI can only believe that this company or Amazon themselveswhere fishing for credit card information, including my home addressIf my credit card is fraudulently used I will make a Police report with my local Police deptDirected at Comerce A-Z and Amazon
Sincerely,
*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the refund for the canceled
order. Upon checking your account I see that the charge of CDN$ is for the order #***This order is not canceled and you can check the order details by clicking the below link:https://www.amazon.ca/gp/css/summary/edit.html?orderID=***Regarding the order #*** I can confirm order was canceled.You haven't been charged for it, but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your items didn't arrive by the guaranteed delivery date.I've reviewed our previous
correspondence with you, and I'm very sorry about the incomplete information you received.I've checked and can confirm that your package has been delayed while in transit due to an issue processing the package at the Fulfillment center.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on August 14, 2016.Upon checking, I can confirm that the package has been delivered on June 11, I hope you've received your items.Nonetheless, I've shared your comments as a feedback with the shipping team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I apologize for any inconvenience caused.I understand your concerned about the refund for order
***To correct this, I've requested a refund of $to your credit cardAnd removed the gift card balance from your account.You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello *** I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry for the inconvenience caused to youI understand that you'd like to Pre-order the
Super Nintendo Classic and never received an alert about it. Further, I'm reaching out to our internal team to find out what happenedPlease allow me 3-business days to investigateI'm personally following up with this issue and will get back to you with an updateI appreciate your patienceWe hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Shalini CAmazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with Logistics carrier.In order to investigate on this
issue, I've escalated this to our Logistics Escalation department to look into this.As soon as I receive an update from them I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com