Amazon.com

Complaint: ***
I am rejecting this response because:Hello from *** *** ***Thank you for your response, AmazonI will serve to better illustrate my complaint.I apprecitate the refund to my account, but it is the least of my issues with the Amazon Business Sellers Central platform.While you have pointed out the same requirements I have read many times on your Business Sellers Central site, and in emails from my multiple attempts to submit my single product, it is no way answering my concerns or issuesI must admit, the statement of "limiting sellers" is a new reason, thoughYes, it is your ball and you can play with whomever you want.My recent submission with the Amazon.com sales receipt (sold by and distributed by Amazon.com), was purely a test of your systemI wanted to see how your Grocery Ungating team would respond; and as expected canned and unhelpful.What you failed to point out in your response, was the number of times I have submitted documentation that meets your criteria, as prescribed in each email reply I receiveUnfortunately, the emails I receive will commonly vary in requestsSome of the replies ask for FDA Certification (which I provided), some ask for invoices - while others ask for invoice and proof of business (FEIN, County Tax Roll, etc- that I have provided.) It is even requested that the invoices I submit to "please obscure pricing information (optional)"Your service representatives then call this as a Pro-Forma invoice, contradicting their own email request for informationMy pricing is my business private information, and I do not wish to share it, with anyone.When I have request more detailed information, the 'canned' responses are all I receiveThey occasionally ask me directly for a specific document, which I continually provide as requested, to again be denied and they close the request for assistance - with "you do not meet the criteria" as their answerVague and unhelpfulI do not get instructions on what I need to correct, fix, describe better, or substitute in my submissionsJust simply "Try again".Your US based Customer Service Sellers phone support has told me, directly, they are unsure why I am not getting accepted with what they see I have submitted. It is clear that your Grocery Ungating team is not trained properly, inconsistent in their messaging, and given an autonomy that has no accountability, or to be questioned in their decisions. The message boards are filled with business owners like myself, asking the same questionsAt the same time, there are businesses offering "guaranteed acceptance" into the Amazon Marketplace, for a price - so do they have backdoor agreements with your representatives, payola, to do this? How is that even possible with your specific requirements?I invite someone to review my whole submission history, and clearly define why I am not getting cleared, over the phone
Sincerely,
** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand the desire to have your ordering experience be quick, efficient, and most
importantly, stress-freeWe’ve clearly come up short on those expectations recently, and I'm very sorry.At Amazon, we pride ourselves in being the world’s most customer-centric companyRegrettably, Amazon Logistics (AMZL) couldn’t meet that standardWe consider AMZL to be a vital portion of our business, and handle this type of situation seriouslyI’m personally collaborating with our AMZL department managers to investigate this matter further, and ensure all needed coaching and retraining opportunities can be addressed.About the signature, due to the value of some items, an adult signature will be required at delivery for certain ordersSome carriers, such as UPS, allow customers to set their delivery preferences on their websiteHowever, the signature requirement from Amazon will override these delivery preferences.Carriers may also require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery addressIf you won't be home when you expect the delivery, you might want to leave a note asking the driver to leave the package with a neighbor or building managerOtherwise, it may be easier to have the package delivered to your business address instead.I agree you shouldn't have to pay for something you're not getting as expectedAs per your request, we have requested a additional refund of $to bring the total to $2343.47, $refund has already been issued on May 24, 2017.You'll see the three refunds within 3-business days back on the original payment methods.I know I cannot make up for your lost time, but considering the troubles you’ve reported, I've applied a $credit to your accountThis credit will appear as a promotional certificate that will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Thank you for giving me the opportunity to fix these delivery problems and restore your faith in Amazon. If there's anything else I can help with, you can reply directly to this e-mail and I'll be sure to see it.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Complaint: ***Amazon told me this part would fit that is the only reason I bought itAs I see it Amazon is at fault because if they knew what they were doing and told me right and said it wont fit we wouldn't be have this problem They act like they have done no wrong but they gave me the wrong info on the pump that is why it was ordered..I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking the time in writing back to us.Unfortunately, I'm unable to change your refund to another credit cardDue to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.If you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry about the negative experience with your order which was placed with '*** ***', a
registered seller on our websiteThat's certainly not what we want you to experience.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.Since your order #*** was placed with '*** ***', a registered seller on our website, though we wished to issue a refund or replacement on the order, our system doesn't allow to do so.If you wish, you can file an A-to-z Guarantee claim to request reimbursement for the orderMore information, and a button to file a claim, is here:***It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.Rest assured, I've contacted the appropriate team and requested them to update the imageIn this case, I'll personally follow up with the team and send you an update once I receive an update from them.Please be informed, feedback from customers such as yourself is vital for our websiteEven though the purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks again for bringing this to our attention, and we look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the unpleasant experience you had with your recent order which was delivered by amazon
logistics.From your comments, I realized that the delivery agent was unprofessional in delivering the package to the patio.This is a matter of concern for us, on priority I've escalated the issue to our internal team for necessary corrective action.Please be assured that this won't happen in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of order.I've reviewed details of your account and the e-mail address
you contacted us with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.In order to investigate on this, I request you to provide details of order or contact us directly by replying to *** from account through which order was placed so that we can able to help you with refund.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I contacted lasership in regards to the delivery of the replacement which was also not received, and they were absolutely of no assistanceInstead of providing me with assistance, they advised me to contact Amazon who has also been unhelpful from the very beginningI have been provided with no resolution from either partyBoth parties have rejected liability for the error of the carrier and have tried to put the liability on me, although I was never in possession of the merchandise.
Attached is the response received from the carrier, .Lasership, proving they refused to assist meAmazon has also blocked my account, not allowing me any access to use the website or review my orders
Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm sorry to hear that the resolution provided regarding your "Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt " is not acceptable.In this case, I would request you to please return this item for a full refundI've created a *** pickup to return this item*** first pickup attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup request*** will attempt pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive.When you request a *** pickup for your return, the *** driver will bring a pre-addressed, authorized return labelIf you can't be home for the pickup, please leave the package in a secure location where the *** driver will have access to itIf this is the case, you may want to leave a note on the package or in a visible place for the driver so they know the package is to be picked up.You can contact *** to see if they can give you more specific information about the timing of the pickup; their phone number is *** ***)Please reference this tracking number if you call them:*** .Once the item is picked up, please let us know by replying to ***@amazon.com so that we can process a full refund of $for this item.We appreciate your business and look forward to seeing you again.Best regards,Srikanth.Ghttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the double charges on the order #***As previously informed, You can dispute the charges with the bankTo dispute the charges, please get in touch with the bank and they'll let you know further steps to followFurther, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment not only with order #*** placed with the seller, SSE Photo & Video, but also the reviews
on the same being suppressed.I've contacted our reviews team internally and had your review reinstated and it is currently active.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThe fulfillment, shipping and return is handled only by seller--Amazon.com is not directly involved in these ordersFor this reason, we're unable to replace individual parts or entire seller itemI've forwarded the details you sent us to our seller team for their considerationEach report they receive is investigated and the appropriate action is takenCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee claimSo, I've filed A-to-z Guarantee claim right away on this order for youProcessing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the cancellation of your order for "Dymatize Iso 100,
Chocolate Coconut, Pound".I've verified and see that this item was initially listed at the incorrect price due to some technical error and hence our business team had cancelled all the orders that were incorrectly price.In this case, we're unable to offer this item for the incorrectly posted priceTherefore, we've cancelled your order for this item, and you haven't been charged.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may cause.To help make up for the inconvenience, we've already added a $promotional certificate to your accountThis amount will automatically apply the next time you buy an eligible item shipped and sold by Amazon.com.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand that you'd like to close your Amazon.com accountBefore we can proceed with
your request, I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.it/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Pay account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Amazon Flex, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ If you have a Kindle Direct Publishing (KDP) account, please contact KDP customer service for assistance with closing your KDP account: https://kdp.amazon.com/self-publishing/contact-us If you still want to close your Amazon.com account after reviewing the items above, please let us know by directly replying to [email protected] so that we can take appropriate actions.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Again I pay for Prime for day shipping, never had an issue till you started using Ontrac. So I wasted hours of times with your incompetent customer service, and I expect to be compensated for my waste of time. If you do nothing, I will never use Amazon againTrust me may companies want my business. You reply was poor and I will take further action If needed
Sincerely,
*** ***

Hello,
We are writing with regards to Order ID ***
Please note that the buyer has been credited with $on December 10,
Although we are sorry to hear that the buyer is not happy with this order, we cannot fulfill an order that has been placed with another seller’s
websiteMost Amazon orders are trouble-freeFor the occasional order that does not work out, we are happy to provide our A-to-z Guarantee
Regards,

Complaint: ***
I am rejecting this response because: I do not accept the response, but would like to close the case.
Sincerely,
*** ***

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry about the unsatisfactory experience you've had with your recent orders shipped via Prime
I
understand how important the timeliness of delivery is and I appreciate you making us aware of your experience. Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions
I'm forwarding this instance to our shipping department--I know they'll want to hear about your experienceWe’re aware our choice of shipping methods reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to take an action against them immediately and to improve our delivery performance
Please feel free to contact us directly by replying to *** (using the email address on your account)if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience.I understand you're concerned about your Kindle charges applied on your daughter's accountWhile I know you're disappointed with our stance on this matter, I want to assure you that we can't transfer charges from card to another cardI'm sorry for any misunderstanding information you received.We've provided the option to get the refund for the eligible titles which you've refusedLater you asked list of Kindle digital orders which can't be sent over emailSo, we provided option to download the list of titles from Your Account, here:https://www.amazon.com/digitalordersI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com