Amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Seller Order ID: ***This is certainly
not what we want our customers to experience.I've filed a report to our Seller team on your behalfAll reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigationsViolations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.com account.Further regarding getting refunded for the Order ID: ***, I would like to inform you that if you pay with a credit card and the item you order is sold by Amazon.com or one of our Merchant partners, we won't charge you until the order enters the shipping process.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledHowever I've contacted our account specialist team and asked them to remove the authorization from our endThe funds should be available on your payment card in next 2-business days.As a valued customer to amazon, I've made an exception and issued a refund of $for the price difference to your payment card.Funds will be credited to your payment card within 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment not only with order #*** placed with the seller, SSE Photo & Video, but also the reviews
on the same being suppressed.I've contacted our reviews team internally and had your review reinstated and it is currently active.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThe fulfillment, shipping and return is handled only by seller--Amazon.com is not directly involved in these ordersFor this reason, we're unable to replace individual parts or entire seller itemI've forwarded the details you sent us to our seller team for their considerationEach report they receive is investigated and the appropriate action is takenCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee claimSo, I've filed A-to-z Guarantee claim right away on this order for youProcessing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fine to me since my records show that they refunded me in full for this missing item
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I didn't not receive the funds into my account
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: my prime membership refund is not my primary complaint, the complaint implies amazon is not willing to refund money they have already take from me regarding two ordersthe Prime Membership for years is simply because at this point I sincerely regret making any purchases from amazon given this experienceIf amazon wishes to keep a customer who regularly spends thousands of dollars with them, they need to offer a complimentary prime membership for at-least year if they do not wish to lose a customer to a competitorTo be clear the orders they need to fix are still not resolved, no callbacks, no assistance, nothing from amazon. ORDER: ***placed march 22nd, $has not been refunded after a delivery window of wed march 29th 12-3pm was missed and ''QUOTED AS CUSTOMER RETURNED TO SENDER" thats is definitely as on the 28th no one was home at the residence ORDER: *** is a headboard that I was told need to ship to be cancelled, then it shipped, neither amazon nor ontrac claimed they could cancel it, until the supervisor at ontrac ordered it back to the warehouse. AGAIN A COMMON THEME, NO ASSISTANCE FROM ANY PARTY, PROPER PROCESS IN PLACE TO ASSIST IN FIXES AND OF COURSE NO RESOLUTION IN SIGHT
Sincerely,
*** ***

Hello ***,Amazon Prime Paid Monthly has been canceled on November 24, and we sent you email confirming refund of $for the membership fee.Further $promotional certificate was issued to your Amazon.com account as courtesy credit on the same day.I regret I can't issue further courtesy creditI'm not able to offer any additional insight or action on these matters.We look forward to seeing you again soon.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: months ago I complained to UPS regarding the damage and also informed them of the insurance I had purchased through Amazon for ups shipment and they informed me to go through Amazon as I had shipped the item through Amazon by purchasing the UPS insurance and shipping charges by paying AmazonAs I mentioned Amazon after weeks of submitted claim informed me they will not compensate me and insists it is the UPS who is responsibleSo they are playing games with me and they have not even returned to me the damaged TV because they are afraid that the truth abut the damage will come out when I inspect the damaged itemIt s gross negligence and fraud on both the business part to charge me, damage my TV, ignore the damage insurance I took and not pay for damages and not return the damaged TV to me
Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous
correspondence with us and I can completely understand why you're upset.This is certainly not what we want our customers to experienceI have collaborated with our right team to determine what went wrong and to work on a resolution.I have contacted our account specialist team and they confirmed that "you can now access the account and view the Gift Card Balance on your account"The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/I've also requested a password reset on your behalfYou should have received an e-mail from us with a link and instructions for resetting your passwordIf you didn't receive the e-mail, please check your junk mail folder for an email with the subject line 'Amazon.com Password Assistance'.If you have already tried to change your password using the link provided in the e-mail and still can’t access your account, please get in touch by phone and our password specialists will helpWe’re available hours a day, days a week.http://www.amazon.com/passwordresetIf you have additional questions, please reach out to customer service teamYou don't need to have an account, or be signed into your account, to send us an e-mailSimply select the "Skip sign in" button on our contact form (https://www.amazon.com/gp/help/customer/contact-us)This allows you to receive your reply at any e-mail address you chooseWe can only send account information to the e-mail address associated with your Amazon.com account.If you can't access this page, our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992***, I hope this information helps and look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand that you'd like to close your Amazon.com accountBefore we can proceed with
your request, I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.it/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Pay account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Amazon Flex, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ If you have a Kindle Direct Publishing (KDP) account, please contact KDP customer service for assistance with closing your KDP account: https://kdp.amazon.com/self-publishing/contact-us If you still want to close your Amazon.com account after reviewing the items above, please let us know by directly replying to [email protected] so that we can take appropriate actions.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Regards,SushmaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:Im not happy with the out come of this issue with amazon I still think its not fair .I should at least get a $gift for this issue it would resolve this issue .id be happy with it .hope amazon agrees .thank you
Sincerely,
*** ***

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficult conversations you and your wife had with our customer service
on payment status of order #***.We expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I've checked the mentioned order #*** and confirmed that it was canceled.I looked into this order and see you initially used an Amazon.com Gift Card as paymentWhen you pay with a gift card, we reserve the funds for use on that specific orderHowever, we don't actually "charge" the gift card balance until the order is shipped.It appears like though the gift card funds were reserved for this order, there were few other orders placed in the accountUsually, reserved gift card funds get unlocked whenever a new order is placed and get applied on that new orderYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Further, I see that same item has been placed in order #*** on August and was successfully processedYou can also view these details in the Order Summary in Your Account at this address:www.amazon.com/gp/digital/your-account/order-summary.html?orderID=***Non...⇄ I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the unpleasant experience you had with your recent order which was delivered by amazon
logistics.From your comments, I realized that the delivery agent was unprofessional in delivering the package to the patio.This is a matter of concern for us, on priority I've escalated the issue to our internal team for necessary corrective action.Please be assured that this won't happen in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry about the unsatisfactory experience you've had with your recent orders shipped via Prime
I
understand how important the timeliness of delivery is and I appreciate you making us aware of your experience. Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions
I'm forwarding this instance to our shipping department--I know they'll want to hear about your experienceWe’re aware our choice of shipping methods reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to take an action against them immediately and to improve our delivery performance
Please feel free to contact us directly by replying to *** (using the email address on your account)if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with login issues on your Amazon accountWe pride ourselves on
resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.I have checked your account details, and see that your account is now active. You can now sign in, place the orders, and use the all the benefits of prime with no issues.I understand there's no way I can erase this difficult series of eventsHowever, to compensate this inconvenience, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, salesThe promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:***Please feel free to contact us directly by replying to *** if we can be of further assistance.I hope this information helpsWe look forward to see y ou again soonRegards,MaheshB***Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meBut at this point in time I am tired of arguingI hope we don't run into this issue again, as I will not hesitate to take legal action next timeI hope that you can work to improve your customer service supportHave a nice day. Sincerely, *** ***

Hello,
We are writing with regards to Order ID ***
Please note that the buyer has been credited with $on December 10,
Although we are sorry to hear that the buyer is not happy with this order, we cannot fulfill an order that has been placed with another seller’s
websiteMost Amazon orders are trouble-freeFor the occasional order that does not work out, we are happy to provide our A-to-z Guarantee
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the difficulty you had ordering a gift for your mother.When you try to use 1-click, it
will default to the address which you have used to setup 1-clickWe do have a procedure to order gifts via 1-click.Please check the box marked "This is a gift" beneath the "Buy now with 1-Click" buttonThen, select an address from the pull-down menu; if the address you need doesn't appear, select the option to "Add an address." Then, click "Buy now with 1-Click."If you're entering a new shipping address, you'll be prompted for the address, as well as for your credit card detailsFor security reasons, you must re-enter the full card number each time you request a shipping address that is not already on your account.You'll then be given the opportunity to request gift-wrapping and to include a gift message with each itemGift invoices do not list prices.For more information about gift orders, please visit our online Help pages:***I'm sorry, you have to go through additional steps even though you are using 1-click. I hope you would understand the security reasons.However, I've forwarded a feedback to the concerned department so that they can work on future improvements.Unfortunately, we are unable to issue refunds on Prime subscription for this reason.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the cancellation of your order for "Dymatize Iso 100,
Chocolate Coconut, Pound".I've verified and see that this item was initially listed at the incorrect price due to some technical error and hence our business team had cancelled all the orders that were incorrectly price.In this case, we're unable to offer this item for the incorrectly posted priceTherefore, we've cancelled your order for this item, and you haven't been charged.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may cause.To help make up for the inconvenience, we've already added a $promotional certificate to your accountThis amount will automatically apply the next time you buy an eligible item shipped and sold by Amazon.com.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com