Amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry about the negative experience with your order which was placed with '*** ***', a
registered seller on our websiteThat's certainly not what we want you to experience.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.Since your order #*** was placed with '*** ***', a registered seller on our website, though we wished to issue a refund or replacement on the order, our system doesn't allow to do so.If you wish, you can file an A-to-z Guarantee claim to request reimbursement for the orderMore information, and a button to file a claim, is here:***It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.Rest assured, I've contacted the appropriate team and requested them to update the imageIn this case, I'll personally follow up with the team and send you an update once I receive an update from them.Please be informed, feedback from customers such as yourself is vital for our websiteEven though the purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks again for bringing this to our attention, and we look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about unauthorized charge your card toward Prime membership.I've confirmed that
we were unable to charge your preferred payment method for your Prime membership renewalFor your convenience, the charge was applied to another payment method we have on record for you.This feature prevents any interruption in your Amazon Prime benefits should the primary payment method failWhen you sifor Amazon Prime, you authorize the use of an alternate payment method on record if the preferred payment method fails.I'm sorry to hear that you've chosen to cancel your Amazon Prime membershipI've confirmed your Amazon Prime membership has been canceled.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.If you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentI confirm that we have sent e-mail on November 16, 2016, stating "To prevent interruption of your benefits, we will try charging other active cards associated with your Amazon account if we can't charge your default card." Here is the e-mail we have sent :***Dear *** ***,Your Amazon Prime Membership is set to renew on December 14, However, we've noticed that the card associated with your Prime membership is no longer validTo update the default card for your membership, please follow these steps:Go to www.amazon.com and click on Your Account at the top of any pageSelect "Manage Prime Membership" under "Settings"Click the "Edit payment method" button under "Preferred Payment Method"Follow the on-screen instructions to update your card or choose a different oneTo prevent interruption of your benefits, we will try charging other active cards associated with your Amazon account if we can't charge your default cardIf we can't process the charge for your membership fee, your Amazon Prime benefits will be suspended.Sincerely,The Amazon Prime Team***I understand that this was not what you expected to happen, I've forwarded your comments to our concerned departments for future improvementsWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Once again, I'm sorry for the embarrassment this caused and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund for order #*** and #***.I've checked
and can confirm that our CS team processed a full refund of $for both the items of your ordersThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

I received your response on 06/09/regarding my complaint to Revdex.com filed on 06/07/ In regards to the package, yes, I did receive it as it was delivered on 06/07/at 8:27pm I will be forwarding a more detailed complaint regarding what happened during this experience as I think it necessary for Amazon to be aware that the barriers that occurred can jeopardize sales For example, there is a couch I am interested in purchasing The couch is currently listed for approximately $I am not confident that I want to purchase the couch from Amazon, because it may or may not get deliveredWhile this package was eventually delivered, I have had the experience of a package not being received at allDuring the current experience, the package was listed as "carrier delayed," but the carrier failed to reach out to me and to Amazon to report a projected delivery date Amazon also reports that they were limited in how they could research what happened, because they can only communicate with the carrier by email as opposed to a phone call In addition to this, Amazon continued to report that either an email request to the carrier regarding the status of the delivery was not made or they still had not received a response from the carrier Amazon is a mail order business and needs to do better If your customers don't have confidence that they'll receive their items or at least information about re-delivery, they will not do business with you

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you have not received your merchandise from the order #***UPS tracking
***, ***, *** and *** shows all the shipments from the order were deliveredAmazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'Here is the link to our Conditions of Use:http://www.amazon.com/conditionsofuseWe advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter further.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand that you're concerned about the increase in the price of the item
"Dualshock wireless controller (CUH-ZCT2)".While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsIn this case, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your giftcard balance.We've successfully processed refund to your gift card balanceRest assured that $has been added to your account.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:***Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:***I hope this helps! We look forward to seeing you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that the Sleep Master Mattress you received was the wrong size.We appreciate that you took the
time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI also understand that the original box isn't in good enough shape to send back to us, but we don't have a replacement box to send you.To help you with this we do have the following options for you:We can send a replacement for the mattressOnce you've received the replacement and checked that everything is in an acceptable condition, please send back the original item in the replacement boxYou may return the entire set for a full refundI request you to find a different box with your expenses, and once you've got everything packed up, please write back and let us know with the charges for finding a different box and how many boxes you usedThen we'll help you finish up the return process (UPS pickup) and also will refund you for the charges you've spent for the new box.Kindly reply to this email to let us know which option would you prefer so that we can help you in the best possible manner.Please feel free to contact us directly by replying to *** if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh Boddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed all of
our previous correspondence and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.I appreciate you bringing this matter to our attentionIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration and for required training.Upon research I see that the previous agent had issued a full refund on the item which you have ordered, and that was the reason she didn't issue any promotional credit on the order.I have checked and see that the refund of $was issued on December 13, 2016.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID***As the item is fulfilled by Amazon, we wont be able to process a replacementHowever, if you sill wish to place the order, please place the order with the fastest shipping method, and write to us the order details, so that we can help you with the refund on the expedited shipping charges.I hope this information helpsWe look forward to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshBodduAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I did not select gift card, your system did! I put in the numbers and your system decided what items to apply it to, not me. If I was given the option, I would have chosen the highest priced item. Maybe you could explain why a seller who accepts gift cards and the highest priced item that would have used all of both card amounts was not used and the cards were broken up on three items instead. Your system asked about different ways and amounts for shipping for the items, but not how to apply the different payments. You said once the refund is processed to the gift card you can't do anything to reverse itYou made the error and how you applied the payments, so you folks should correct your errorThat is why I reject, and still reject your answerYou did something wrong, you must make it right
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of order.I've reviewed details of your account and the e-mail address
you contacted us with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.In order to investigate on this, I request you to provide details of order or contact us directly by replying to *** from account through which order was placed so that we can able to help you with refund.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I can confirm nothing has been started I am receiving emails written in Chinese and since the initial complaint more has happened to the point where I have filed reports with the Federal Trade Commission and the Internet Crines Division due to Amazon not doing their due diligence to resolve the matter
Sincerely,
*** ***

Hello Darlene,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your Fire TV stick.I understand that you have returned the item
to the store where you have purchased and they have confirmed that they returned the item to us.Unfortunately since you have not directly purchased the item to us, the store will be responsible for the refundI would request you to please contact the store and escalate the matter with them to help you with this caseUnfortunately we are unable to issue refund for the Fire TV stick.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, after reading through your email I've to say we've not met our standards of Customer service this time
around and I've ensured to pass any training opportunities to my colleagues at Customer service.I'm sorry about the unsatisfactory experience you had with your itemThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I understand your concern, regarding the refund of your itemUpon checking, I see that we haven't received your return package yetAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI expect your return to complete soon.After your refund is processed, we'll send you an e-mail confirmationIf you don't hear from our returns center by weeks from return date, please contact us using the link below, so we can find out what happened:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Kalyan Pfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI understand that
you've already returned the item to the seller but you haven't received a refund yet, I see the A-to-Z claim has been denied and you’ve applied for the claim but haven’t received a resolutionFurther, I see you've filed a charge back on the orderIn these circumstances, you need to get in touch with your bank to know the status of the charge back as we don’t have an option to process refunds on an order after a chargeback is filedHowever, as you no longer have the defective item, I've made an exception in your case.I've processed a full refund in the amount of $to your original payment methodAs we don't have an option to issue refund on the original order, I've processed this refund on a different order #***-***-*** in your accountYou'll receive a refund confirmation in hours with refund details.In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience, but I can see we didn't meet that standard hereI hope you'll give us another chance to make this right, and that we can prove the quality of our service with your next order.I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm sorry to hear that the resolution provided regarding your "Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt " is not acceptable.In this case, I would request you to please return this item for a full refundI've created a *** pickup to return this item*** first pickup attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup request*** will attempt pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive.When you request a *** pickup for your return, the *** driver will bring a pre-addressed, authorized return labelIf you can't be home for the pickup, please leave the package in a secure location where the *** driver will have access to itIf this is the case, you may want to leave a note on the package or in a visible place for the driver so they know the package is to be picked up.You can contact *** to see if they can give you more specific information about the timing of the pickup; their phone number is *** ***)Please reference this tracking number if you call them:*** .Once the item is picked up, please let us know by replying to ***@amazon.com so that we can process a full refund of $for this item.We appreciate your business and look forward to seeing you again.Best regards,Srikanth.Ghttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have already written you and told you that I want a credit for the amount equal to price matchI purchased an item that went on sale days laterSincerely,*** ***

Complaint: ***
I am rejecting this response because: Again I pay for Prime for day shipping, never had an issue till you started using Ontrac. So I wasted hours of times with your incompetent customer service, and I expect to be compensated for my waste of time. If you do nothing, I will never use Amazon againTrust me may companies want my business. You reply was poor and I will take further action If needed
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
They reply you with the same automatic message, so make no different for Revdex.com
But on our end, we see the fund is schedule to releasewhich seems like an improvement
So I would say we are satisfy for now
Sincerely, *** ***

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolution
I know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com