Amazon.com

Complaint: ***I am rejecting this response because:
I do NOT understand how you can refuse to own up to what you have doneAnd I HAVE initiated a chargeback! You did NOTHING to help and only to attempt to harm ! You should be ashamed of yourself!Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience.I understand you're concerned about your Kindle charges applied on your daughter's accountWhile I know you're disappointed with our stance on this matter, I want to assure you that we can't transfer charges from card to another cardI'm sorry for any misunderstanding information you received.We've provided the option to get the refund for the eligible titles which you've refusedLater you asked list of Kindle digital orders which can't be sent over emailSo, we provided option to download the list of titles from Your Account, here:https://www.amazon.com/digitalordersI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: ***
I am rejecting this response because:Amazon has not supplied the product purchased, and refuses to refund.In addition Amazon have not undertaken to resolve the core issue in refusing to provide customer care
Sincerely,
*** ***

Hello ***, I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you're having signing into your accountI've reviewed your account
and found that your Amazon.com account is not in good standingWhen we tried to call you at the number present in your account its going to voice mailWe have left a message at the billing phone number with instructions on how to contact us to authorize your order.Please note that you will not be able to access your Amazon.com account or place orders until you contact us.At this point of time, I would suggest you to contact us at phone number: 8772432913.We look forward to hearing from you.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend sincere apology for any frustration the matter has caused.I am unable to locate
Order #: *** under your accountPlease write back with correct Order # to look into this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the late delivery of the ordersI'm sorry for the frustration caused in this
regard.As a Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-freeThe vast majority of our orders are delivered on time, however, in a few instances such as this one, events beyond our control may cause unforeseen delaysI've shared this information with our transportation team to ensure this doesn't happen again in the future.While I won't be able to undo the bad experience, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your recent experience with your orders and our customer servicesWe aspire to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.As mentioned earlier, I've checked your account and can confirm that both the orders#*** and *** sent to freight forwarder has been deliveredI'm not able to replace or refund the itemsI recommend contacting your freight forwarder for more detailsI hope you'll understand that we are unable to offer you compensation in relation to this matter.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I do not accept the response, but would like to close the case.
Sincerely,
*** ***

Hi
Regarding the order id ***, we have already issued a credit of USD on 11/11/
Please note that it takes - business days to reflect this amount in buyer's account.
Sincerely,
Vishnudeep k

Greetings from Amazon.com,Thank you so much for reaching out on behalf of this sellerAfter reviewing the Seller's feedback, it does not meet Amazon's requirements for removal. I apologize but as indicated previously, feedback can only be removed if it meets the requirements below: - The feedback includes words commonly understood to be obscene or profane. - The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers. - The entire feedback comment is a product reviewHowever, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed. - The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by AmazonIn these instances the feedback the seller describes is not eligible for removalIf the seller believes that another seller is violating Amazon Policies regarding feedback, it is recommended that they report the violationTo report this possible violation to our investigations team, the seller can select "Report a violation of our rules" on the Contact Us form and enter the details:***All reports are thoroughly investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriateI apologize for any difficulties this createsThank you for your time and have a lovely day

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your Revdex.com complaint and I'm sorry to learn about the closure of your account.I would now like to
confirm that we have reinstated your account and it is now in active statusWe sent a confirmation email about the same on Tuesday, April 17, 12:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I called Amazon and spoke with representatives and was assured account would be closedI've emailed as well with no results
Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the double charges on the order #***As previously informed, You can dispute the charges with the bankTo dispute the charges, please get in touch with the bank and they'll let you know further steps to followFurther, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: As of today, May 10th, the two packages are still on my porch waiting for Amazon to come to pick them upI have provided the information to Amazon concerning the tracking numbers on the packages as they requested
Sincerely,
*** ***

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand you've placed an order #***
for single volume edition of "Code of Jewish Law: Kitzur Shulhan Aruh- A Compilation of Jewish Laws and Customs, Annotated Revised Edition" but received Volume of the 4-Volume edition.As the order was shipped to an inmate and the cost of returning shipping will be high, in this case, I've issued a refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.However, to avoid further inconvenience, there is no need of returning the item.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
As you can see the stupidity of a company that should have professionals working in customer service, After receiving the first email almost weeks after I placed the ordersThey clearly stated MY ACCOUNT IS PERMANENYLY CLOSEDHOURS LATER THAT SAME DAY I RECEIVED THE SECOND EMAIL STATING THEY HAD RE- instated my accountPrior to them opening my acct again, I spoke with Willam H ( a Supervisor) * ATTACHED** During that conversation we discussed the MicroscopeI explained to him since I can’t get into my acct, it was purchased through a 3rd Party Seller on there SiteIf I had a problem I had no way (since my acct was locked) to reach out to him for helpTherefore when it arrives I do not want itIn the past AMAZON ALWAYS SEND A PREPAID LABEL AND ISSUED A PICKUP FROM UPSWhen my acct was stated I went on to my acct and there are links there to return itThey will send the labelNEVER BEFORE WAS THIS EVER THERETHEY WILL DEDECT THE COST OF SHIPPING OF $from my refundAs stated in my previous message to you I am on a Social Security Disabilty and receive a fixed incomeAfter all the mistakes THEY MADE EVERY MISTAKETHE NERVE TO STATE THEY WILL DEDUCT THE AMOUNT OF $when they receive the itemToday I had to use my time, my gas back and forth to go to the UPS STOREI refuse to from it in a UPS drop off box because I want a receipt that it was given to UPS, WHICH I DO HAVEMIGHT I MENTIONED ITS ABOUT miles from my aptmiles of gas wasted by their mistakeI have wasted several hours and time and have been extremely upset over this issueKindly please help

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about our decision to close your account.We closely
examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.Upon checking, I see that our Account Specialist have emailed you with all the details on Thursday, October 20, We removed your access to this account because your card issuer disputed the original charge for this order and withdrew your paymentBecause of this dispute, we have not received payment for the order.I can confirm that the information you received from our Account Specialist team is correctThe decision to close your account is a final decision and we won't be considering further requests to reinstate themPlease know, any attempt to open a new account will result in the same action.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I performed the action to cancel Amazon Prime This is the second time this has occurred I am a senior citizen and it is fortunate that I check my credit card Amazon is not just automatically signing up me for Prime and charging my credit card - they are doing it to many, many other customers and they need to take action to STOP THIS It took me over half an hour to locate the customer service web location They do not make this process easy I will also be contacting AARP and the Alaska Attorney General This is a systematic behavior and fraud
I want written verification that this behavior will stop!Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderWe pride ourselves on resolving customer concerns
quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.Both the original and replacement orders for Makita XPHwere shipped by same carrier, USPSI'm sorry to know this carrier has failed to deliver the same items in consecutive ordersI've forwarded this issue as feedback to our shipping to team to avoid these instances for the future orders.Further I see that, we've issued full refund of $for Makita XPH102t using the original order #***Extended prime membership for month at free of costApart from this, I've added $promotional credit to your account which will be applied to your next order shipped and sold by Amazon.comI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Than...⇄ for choosing Amazon.com, and we look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com