I placed an order through beyond the rack on March 6, Order number ***It was for a garment rack, and two fabric storage carts totaling in $My order was to take 1-days to arrive, approximately I then received an email about a month after (April some time, unsure of the exact date) the order was placed, apologizing for the delay from the president of the company and that there was issues with shipmentI was extended the opportunity to cancel the order at the time or take no action if I wanted to continue with the order
Come May 5th, there was still no sign of my orderI contacted customer care and requested for it to be cancelled and refunded to my credit cardOn May 11th, my email was responded to with the following:
"Thank you for contacting BTR
This e-mail is to confirm that we have submitted your request to cancel your order #***
The cancellation process may take up to business hours to be completed through our system and for the
We have placed three orders with Beyond the Rack and they averaged somewhere between six weeks and three month late with their deliveryNotifications are sent out that your order has been shipped, but it never was You can not trust the company to adhere to any professional honesty
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
I had a credit of approximately with beyond the rack until recentlyWhen I logged into my account I was surprised to see all my purchase history along with my account balance is goneWhats creepy is all my emails from beyond the rack about my order shipments and account balance is gone from my inboxI called them and received a lame response that the company is now under new ownership and cannot honor old balancesIs this even leagal? Arent there any laws to protect the consumerAre consumers who shop online that vulnerable to this kind of deception? Please read the email that I received from those crooks from beyond the rack
Update for Case #*** - "Credit Inquiry"
Hi Sujatha,
Canada Inc(formerly known as Beyond the Rack) filed for protection with the court last March 24th and was purchased by a new owner May 24th The company is now under Canada Inc
As the company is under new ownership we cannot apply Beyond the Rack c
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
I had an account/store credit on the website, Beyond the RackSeveral months later when I went back to the website to use my credit, I found a very lackluster websiteThe items available were not the same quality or selection I was accustomed to seeingI left the website without purchasing anything and very disappointedI checked back occasional but the items were still nothing of interestWhen I went back to the website several months later to check again, my credit was no longer displayed in the upper right-hand corner as it had been for monthsI contacted BTR's customer service and this is the response I received:
"Hi ***,
Thank you for contacting BTR
Upon checking here, it looks like you have a remaining credit balanceHowever, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management
I ordered several products from BTR a few months ago My credit card was billed and I waited for my orderA few weeks later when my order arrived, one of the products was broken, one was fine, and two other products were not sentI waited a few months and still received nothingI finally wrote and complained, then I phoned to speak with a representativeThe representative (James) told me that the goods would arrive to them in a few weeks and then they would ship them to meI told them that I no longer wanted or needed the products and I wanted a refundJames then told me that I would receive a company creditI told him since my products had not even been shipped and it had been several months, I didn't want a store credit but a refund to my credit card He refused and told me to call my credit card company insteadI asked to speak with a manager and he refused to let me speak with a manager as wellThe service was atrocious and I still did not get my refund
I have $259CA dollars credit with this company and can't use it toward any purchase for more than three weeks
Also I purchased one month ago some clothesThey changed delivery date three times and I don't have my items
I can't contact themPhones don't work and chat on line not reliable They asking question and disappear for more than minHappen times
Do not Buy from this company! I placed an order March 21, and today it is May 21, I have not received the orderAfter a few weeks I was given a tracking number that tracked it to NY I live in GA I called the company and they told me, and I quote, "to look around my house." This is no joke I live there and would know if it was delivered, plus I ask them to send it to my PO Box address as I do not get mail at my home Customer service is rude and jacked me around I have know contacted *** to dispute the charges since I never received the order I will never order from this company again I have emailed them to take me off their email list Very bad experience!
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
I have tried to get my money back on recent orders and have had to keep contacting The phone lines "apparently are not working to call (weeks now) and the website also does not show credit information
They first told me they tried to refund my money but my credit card didn't allow it, so I called them and they said my card is fine and Beyond the Rack has NOT tried to refund my order
Terrible customer service, you cannot call, and when you chat live, they all say " for some reason" it hasn't gone through, but we have emailed our refund department and you should see a refund in 5-business days...which does not happen
The one order wasn't even my return, BTR could not fulfill the order and I still do not have my money back My orders were
*** and ***
Order #: *** Items: CLO9631P17401BK, CLO9512P17401TP
1) I ordered the items on April,
2) As the intended shipping date was May, I decided to cancel the order
3) I sent my 1-st cancellation request on April,
4) I sent my second cancellation request on May
5) I followed up on the chat line (I don't remember the name of the rep) who assured me that the order was cancelled
6) I checked on May - it was not cancelled
7) On May I talked on the chat line with Adrian who gave the confirmation number for cancellation - *** 8) Later same day I was sent an e-mail that it was shipped nevertheless
9) As the item never arrived I sent an e-mail on May
10) I got a response on June, that "This was already escalated to the department in-charged and they are already doing their best to process all these request as soon as possible"
11) No info about refund as of EOD June,
I placed an order for a Burberry Scarf item # BURBU9182525LM on Jan 25, 2016, I called Beyond the Rack Customer service on Feb 5, because I needed my item for an event this coming week which is the week of Feb 7, They said they didn't have a record of my purchase, I was on the phone nearly an hour trying to get this situation resolved I kept asking the rep to whose name is Khis G*** to call paypal and see if indeed I did pay for a burberry scarf with Beyond the rack She kept saying she can't make that call, but she could not explain why This was a simple matter to call Paypal I needed my item as stated above for an event and now they have ruined that for me I would like at least a 50% discount on my total purchase which was in the amt of $for my inconvenience
PayPal logo
Jan 25, 06:36:PST
Transaction ID: *** Hello *** ***,
You sent a payment of $USD to Beyond the Rack Enterprises Inc
(***
I placed a order #*** on 1/31/with this companyI got tired of waiting so I called in to cancel on 2/17/I spoke with Jared and he said he would send me a email and that I would get a refund in3-5daysOn 2/23/I called in to check the status of my refund and I spoke to Khis and she said that I would post in hoursI check my account today 2/24/there is no credit on my account as of yetToday 2/24/Rome calls and tells me that my item is going to be cancelled because there is something wrong with the item I told him that I cancelled on 2/17/and requested to speak to a supervisor to find out what was goingEach time I spoke to a rep they wouldn't put a supervisor on the phoneI am really upset with companyAll I want is my money back and they a giving me informationthis is not a good way to do business
I ordered merchandise on the 25th o February and have not recieved my order as of today 04/05/I have made several attempts to contact these people(BTR) with no availI have emailed and phoned BTR and have been put on hold via a automated system and left on hold for and minutes without no contact
I had a credit of $with BTRI asked for a refund after waiting months for my merchandise that never arrivedI was told they could not give me a refund as they were under new management/ownership but that they would honor my creditWell it has disappeared and I have called and chatted and I keep being told to give them to daysAfter days I called/chatted again and was told another to days! I found an event I wanted to use my credit on and when I told this to customer service she told me that I would have to pay for itWell I wasn't going to do that so the event I wanted to use my credit on expired:(( Very poor customer service and very unhelpful customer serviceI don't think anyone who has a credit with BTR will ever receive it
I ordered a product from their websiteMonths later I received an e mail saying I would not get my productI called and asked when I would be getting my refund, they told me to contact Revdex.com
I purchased a designer bag which I believed to be fraudulent/not authentic As a result, I returned the goods and the retailer will not return my funds I understand that they issue store credit but I don't trust that their products are as advertised and thus choose not to ever purchase from them again
Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items
I placed an order through beyond the rack on March 6, Order number ***It was for a garment rack, and two fabric storage carts totaling in $My order was to take 1-days to arrive, approximately I then received an email about a month after (April some time, unsure of the exact date) the order was placed, apologizing for the delay from the president of the company and that there was issues with shipmentI was extended the opportunity to cancel the order at the time or take no action if I wanted to continue with the order
Come May 5th, there was still no sign of my orderI contacted customer care and requested for it to be cancelled and refunded to my credit cardOn May 11th, my email was responded to with the following:
"Thank you for contacting BTR
This e-mail is to confirm that we have submitted your request to cancel your order #***
The cancellation process may take up to business hours to be completed through our system and for the
We have placed three orders with Beyond the Rack and they averaged somewhere between six weeks and three month late with their deliveryNotifications are sent out that your order has been shipped, but it never was You can not trust the company to adhere to any professional honesty
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
I had a credit of approximately with beyond the rack until recentlyWhen I logged into my account I was surprised to see all my purchase history along with my account balance is goneWhats creepy is all my emails from beyond the rack about my order shipments and account balance is gone from my inboxI called them and received a lame response that the company is now under new ownership and cannot honor old balancesIs this even leagal? Arent there any laws to protect the consumerAre consumers who shop online that vulnerable to this kind of deception? Please read the email that I received from those crooks from beyond the rack
Update for Case #*** - "Credit Inquiry"
Hi Sujatha,
Canada Inc(formerly known as Beyond the Rack) filed for protection with the court last March 24th and was purchased by a new owner May 24th The company is now under Canada Inc
As the company is under new ownership we cannot apply Beyond the Rack c
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
I had an account/store credit on the website, Beyond the RackSeveral months later when I went back to the website to use my credit, I found a very lackluster websiteThe items available were not the same quality or selection I was accustomed to seeingI left the website without purchasing anything and very disappointedI checked back occasional but the items were still nothing of interestWhen I went back to the website several months later to check again, my credit was no longer displayed in the upper right-hand corner as it had been for monthsI contacted BTR's customer service and this is the response I received:
"Hi ***,
Thank you for contacting BTR
Upon checking here, it looks like you have a remaining credit balanceHowever, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management
I ordered several products from BTR a few months ago My credit card was billed and I waited for my orderA few weeks later when my order arrived, one of the products was broken, one was fine, and two other products were not sentI waited a few months and still received nothingI finally wrote and complained, then I phoned to speak with a representativeThe representative (James) told me that the goods would arrive to them in a few weeks and then they would ship them to meI told them that I no longer wanted or needed the products and I wanted a refundJames then told me that I would receive a company creditI told him since my products had not even been shipped and it had been several months, I didn't want a store credit but a refund to my credit card He refused and told me to call my credit card company insteadI asked to speak with a manager and he refused to let me speak with a manager as wellThe service was atrocious and I still did not get my refund
I have $259CA dollars credit with this company and can't use it toward any purchase for more than three weeks
Also I purchased one month ago some clothesThey changed delivery date three times and I don't have my items
I can't contact themPhones don't work and chat on line not reliable They asking question and disappear for more than minHappen times
Do not Buy from this company! I placed an order March 21, and today it is May 21, I have not received the orderAfter a few weeks I was given a tracking number that tracked it to NY I live in GA I called the company and they told me, and I quote, "to look around my house." This is no joke I live there and would know if it was delivered, plus I ask them to send it to my PO Box address as I do not get mail at my home Customer service is rude and jacked me around I have know contacted *** to dispute the charges since I never received the order I will never order from this company again I have emailed them to take me off their email list Very bad experience!
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
I have tried to get my money back on recent orders and have had to keep contacting The phone lines "apparently are not working to call (weeks now) and the website also does not show credit information
They first told me they tried to refund my money but my credit card didn't allow it, so I called them and they said my card is fine and Beyond the Rack has NOT tried to refund my order
Terrible customer service, you cannot call, and when you chat live, they all say " for some reason" it hasn't gone through, but we have emailed our refund department and you should see a refund in 5-business days...which does not happen
The one order wasn't even my return, BTR could not fulfill the order and I still do not have my money back My orders were
*** and ***
Order #: *** Items: CLO9631P17401BK, CLO9512P17401TP
1) I ordered the items on April,
2) As the intended shipping date was May, I decided to cancel the order
3) I sent my 1-st cancellation request on April,
4) I sent my second cancellation request on May
5) I followed up on the chat line (I don't remember the name of the rep) who assured me that the order was cancelled
6) I checked on May - it was not cancelled
7) On May I talked on the chat line with Adrian who gave the confirmation number for cancellation - *** 8) Later same day I was sent an e-mail that it was shipped nevertheless
9) As the item never arrived I sent an e-mail on May
10) I got a response on June, that "This was already escalated to the department in-charged and they are already doing their best to process all these request as soon as possible"
11) No info about refund as of EOD June,
I placed an order for a Burberry Scarf item # BURBU9182525LM on Jan 25, 2016, I called Beyond the Rack Customer service on Feb 5, because I needed my item for an event this coming week which is the week of Feb 7, They said they didn't have a record of my purchase, I was on the phone nearly an hour trying to get this situation resolved I kept asking the rep to whose name is Khis G*** to call paypal and see if indeed I did pay for a burberry scarf with Beyond the rack She kept saying she can't make that call, but she could not explain why This was a simple matter to call Paypal I needed my item as stated above for an event and now they have ruined that for me I would like at least a 50% discount on my total purchase which was in the amt of $for my inconvenience
PayPal logo
Jan 25, 06:36:PST
Transaction ID: *** Hello *** ***,
You sent a payment of $USD to Beyond the Rack Enterprises Inc
(***
I placed a order #*** on 1/31/with this companyI got tired of waiting so I called in to cancel on 2/17/I spoke with Jared and he said he would send me a email and that I would get a refund in3-5daysOn 2/23/I called in to check the status of my refund and I spoke to Khis and she said that I would post in hoursI check my account today 2/24/there is no credit on my account as of yetToday 2/24/Rome calls and tells me that my item is going to be cancelled because there is something wrong with the item I told him that I cancelled on 2/17/and requested to speak to a supervisor to find out what was goingEach time I spoke to a rep they wouldn't put a supervisor on the phoneI am really upset with companyAll I want is my money back and they a giving me informationthis is not a good way to do business
I ordered merchandise on the 25th o February and have not recieved my order as of today 04/05/I have made several attempts to contact these people(BTR) with no availI have emailed and phoned BTR and have been put on hold via a automated system and left on hold for and minutes without no contact
I had a credit of $with BTRI asked for a refund after waiting months for my merchandise that never arrivedI was told they could not give me a refund as they were under new management/ownership but that they would honor my creditWell it has disappeared and I have called and chatted and I keep being told to give them to daysAfter days I called/chatted again and was told another to days! I found an event I wanted to use my credit on and when I told this to customer service she told me that I would have to pay for itWell I wasn't going to do that so the event I wanted to use my credit on expired:(( Very poor customer service and very unhelpful customer serviceI don't think anyone who has a credit with BTR will ever receive it
I ordered a product from their websiteMonths later I received an e mail saying I would not get my productI called and asked when I would be getting my refund, they told me to contact Revdex.com
I purchased a designer bag which I believed to be fraudulent/not authentic As a result, I returned the goods and the retailer will not return my funds I understand that they issue store credit but I don't trust that their products are as advertised and thus choose not to ever purchase from them again
Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items