We have placed three orders with Beyond the Rack and they averaged somewhere between six weeks and three month late with their deliveryNotifications are sent out that your order has been shipped, but it never was You can not trust the company to adhere to any professional honesty
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
I have $259CA dollars credit with this company and can't use it toward any purchase for more than three weeks
Also I purchased one month ago some clothesThey changed delivery date three times and I don't have my items
I can't contact themPhones don't work and chat on line not reliable They asking question and disappear for more than minHappen times
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
I ordered several products from BTR a few months ago My credit card was billed and I waited for my orderA few weeks later when my order arrived, one of the products was broken, one was fine, and two other products were not sentI waited a few months and still received nothingI finally wrote and complained, then I phoned to speak with a representativeThe representative (James) told me that the goods would arrive to them in a few weeks and then they would ship them to meI told them that I no longer wanted or needed the products and I wanted a refundJames then told me that I would receive a company creditI told him since my products had not even been shipped and it had been several months, I didn't want a store credit but a refund to my credit card He refused and told me to call my credit card company insteadI asked to speak with a manager and he refused to let me speak with a manager as wellThe service was atrocious and I still did not get my refund
I had an account/store credit on the website, Beyond the RackSeveral months later when I went back to the website to use my credit, I found a very lackluster websiteThe items available were not the same quality or selection I was accustomed to seeingI left the website without purchasing anything and very disappointedI checked back occasional but the items were still nothing of interestWhen I went back to the website several months later to check again, my credit was no longer displayed in the upper right-hand corner as it had been for monthsI contacted BTR's customer service and this is the response I received:
"Hi ***,
Thank you for contacting BTR
Upon checking here, it looks like you have a remaining credit balanceHowever, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management
I placed an order through beyond the rack on March 6, Order number ***It was for a garment rack, and two fabric storage carts totaling in $My order was to take 1-days to arrive, approximately I then received an email about a month after (April some time, unsure of the exact date) the order was placed, apologizing for the delay from the president of the company and that there was issues with shipmentI was extended the opportunity to cancel the order at the time or take no action if I wanted to continue with the order
Come May 5th, there was still no sign of my orderI contacted customer care and requested for it to be cancelled and refunded to my credit cardOn May 11th, my email was responded to with the following:
"Thank you for contacting BTR
This e-mail is to confirm that we have submitted your request to cancel your order #***
The cancellation process may take up to business hours to be completed through our system and for the
I have tried to get my money back on recent orders and have had to keep contacting The phone lines "apparently are not working to call (weeks now) and the website also does not show credit information
They first told me they tried to refund my money but my credit card didn't allow it, so I called them and they said my card is fine and Beyond the Rack has NOT tried to refund my order
Terrible customer service, you cannot call, and when you chat live, they all say " for some reason" it hasn't gone through, but we have emailed our refund department and you should see a refund in 5-business days...which does not happen
The one order wasn't even my return, BTR could not fulfill the order and I still do not have my money back My orders were
*** and ***
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
I placed a order #*** on 1/31/with this companyI got tired of waiting so I called in to cancel on 2/17/I spoke with Jared and he said he would send me a email and that I would get a refund in3-5daysOn 2/23/I called in to check the status of my refund and I spoke to Khis and she said that I would post in hoursI check my account today 2/24/there is no credit on my account as of yetToday 2/24/Rome calls and tells me that my item is going to be cancelled because there is something wrong with the item I told him that I cancelled on 2/17/and requested to speak to a supervisor to find out what was goingEach time I spoke to a rep they wouldn't put a supervisor on the phoneI am really upset with companyAll I want is my money back and they a giving me informationthis is not a good way to do business
I placed an order for a Burberry Scarf item # BURBU9182525LM on Jan 25, 2016, I called Beyond the Rack Customer service on Feb 5, because I needed my item for an event this coming week which is the week of Feb 7, They said they didn't have a record of my purchase, I was on the phone nearly an hour trying to get this situation resolved I kept asking the rep to whose name is Khis G*** to call paypal and see if indeed I did pay for a burberry scarf with Beyond the rack She kept saying she can't make that call, but she could not explain why This was a simple matter to call Paypal I needed my item as stated above for an event and now they have ruined that for me I would like at least a 50% discount on my total purchase which was in the amt of $for my inconvenience
PayPal logo
Jan 25, 06:36:PST
Transaction ID: *** Hello *** ***,
You sent a payment of $USD to Beyond the Rack Enterprises Inc
(***
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
Order #: *** Items: CLO9631P17401BK, CLO9512P17401TP
1) I ordered the items on April,
2) As the intended shipping date was May, I decided to cancel the order
3) I sent my 1-st cancellation request on April,
4) I sent my second cancellation request on May
5) I followed up on the chat line (I don't remember the name of the rep) who assured me that the order was cancelled
6) I checked on May - it was not cancelled
7) On May I talked on the chat line with Adrian who gave the confirmation number for cancellation - *** 8) Later same day I was sent an e-mail that it was shipped nevertheless
9) As the item never arrived I sent an e-mail on May
10) I got a response on June, that "This was already escalated to the department in-charged and they are already doing their best to process all these request as soon as possible"
11) No info about refund as of EOD June,
My account was credited for a previous order I had returnedI was able to use the credit for a new purchase and paid the balance with my credit cardThe new order was placed in August By end of October 2016, I still did not receive my order despite follow-ups with the customer service telling me it will be shipped promptly from their New York Warehouse
When I verified the status of my order in November, Beyond the Rack had canceled it and credited my account only with what I had paid with my credit card and disregarded the credit I had usedI did not receive any notifications that the order had been canceled by them
According to their policy, the refund can be made by the original payment methodI was promised a refund on my credit within to days on November It is December and the request is still pending approval
Regarding the previous credit that I had used for the order, they refuse to give it back to me stating that they are not responsible for cre
I purchased a designer bag which I believed to be fraudulent/not authentic As a result, I returned the goods and the retailer will not return my funds I understand that they issue store credit but I don't trust that their products are as advertised and thus choose not to ever purchase from them again
I ordered a swimsuit and some sheets in February After waiting for two months I contacted BTR and explained that I would like my money refunded as they still had not been shippedI received an email from the company asking me to wait longer..so I waited another two weeks with no shipmentsI then spoke with an agent and they told me they would refund the moneyThat was three weeks ago and I have sent multiple emails etcto find out where the refund is and no one answers meThe chat people never get back to you, no email reply's and I never got through on the phone againI also have a credit of almost on the site and it won't even let me use that to order...no processing going throughI just want some help to at least get something for my money at this point
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items
We have placed three orders with Beyond the Rack and they averaged somewhere between six weeks and three month late with their deliveryNotifications are sent out that your order has been shipped, but it never was You can not trust the company to adhere to any professional honesty
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
I have $259CA dollars credit with this company and can't use it toward any purchase for more than three weeks
Also I purchased one month ago some clothesThey changed delivery date three times and I don't have my items
I can't contact themPhones don't work and chat on line not reliable They asking question and disappear for more than minHappen times
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
I ordered several products from BTR a few months ago My credit card was billed and I waited for my orderA few weeks later when my order arrived, one of the products was broken, one was fine, and two other products were not sentI waited a few months and still received nothingI finally wrote and complained, then I phoned to speak with a representativeThe representative (James) told me that the goods would arrive to them in a few weeks and then they would ship them to meI told them that I no longer wanted or needed the products and I wanted a refundJames then told me that I would receive a company creditI told him since my products had not even been shipped and it had been several months, I didn't want a store credit but a refund to my credit card He refused and told me to call my credit card company insteadI asked to speak with a manager and he refused to let me speak with a manager as wellThe service was atrocious and I still did not get my refund
I had an account/store credit on the website, Beyond the RackSeveral months later when I went back to the website to use my credit, I found a very lackluster websiteThe items available were not the same quality or selection I was accustomed to seeingI left the website without purchasing anything and very disappointedI checked back occasional but the items were still nothing of interestWhen I went back to the website several months later to check again, my credit was no longer displayed in the upper right-hand corner as it had been for monthsI contacted BTR's customer service and this is the response I received:
"Hi ***,
Thank you for contacting BTR
Upon checking here, it looks like you have a remaining credit balanceHowever, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management
I placed an order through beyond the rack on March 6, Order number ***It was for a garment rack, and two fabric storage carts totaling in $My order was to take 1-days to arrive, approximately I then received an email about a month after (April some time, unsure of the exact date) the order was placed, apologizing for the delay from the president of the company and that there was issues with shipmentI was extended the opportunity to cancel the order at the time or take no action if I wanted to continue with the order
Come May 5th, there was still no sign of my orderI contacted customer care and requested for it to be cancelled and refunded to my credit cardOn May 11th, my email was responded to with the following:
"Thank you for contacting BTR
This e-mail is to confirm that we have submitted your request to cancel your order #***
The cancellation process may take up to business hours to be completed through our system and for the
Order placed March 9, heard nothing since, no shipment received, no response to requests for information
I have tried to get my money back on recent orders and have had to keep contacting The phone lines "apparently are not working to call (weeks now) and the website also does not show credit information
They first told me they tried to refund my money but my credit card didn't allow it, so I called them and they said my card is fine and Beyond the Rack has NOT tried to refund my order
Terrible customer service, you cannot call, and when you chat live, they all say " for some reason" it hasn't gone through, but we have emailed our refund department and you should see a refund in 5-business days...which does not happen
The one order wasn't even my return, BTR could not fulfill the order and I still do not have my money back My orders were
*** and ***
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
I placed a order #*** on 1/31/with this companyI got tired of waiting so I called in to cancel on 2/17/I spoke with Jared and he said he would send me a email and that I would get a refund in3-5daysOn 2/23/I called in to check the status of my refund and I spoke to Khis and she said that I would post in hoursI check my account today 2/24/there is no credit on my account as of yetToday 2/24/Rome calls and tells me that my item is going to be cancelled because there is something wrong with the item I told him that I cancelled on 2/17/and requested to speak to a supervisor to find out what was goingEach time I spoke to a rep they wouldn't put a supervisor on the phoneI am really upset with companyAll I want is my money back and they a giving me informationthis is not a good way to do business
I placed an order for a Burberry Scarf item # BURBU9182525LM on Jan 25, 2016, I called Beyond the Rack Customer service on Feb 5, because I needed my item for an event this coming week which is the week of Feb 7, They said they didn't have a record of my purchase, I was on the phone nearly an hour trying to get this situation resolved I kept asking the rep to whose name is Khis G*** to call paypal and see if indeed I did pay for a burberry scarf with Beyond the rack She kept saying she can't make that call, but she could not explain why This was a simple matter to call Paypal I needed my item as stated above for an event and now they have ruined that for me I would like at least a 50% discount on my total purchase which was in the amt of $for my inconvenience
PayPal logo
Jan 25, 06:36:PST
Transaction ID: *** Hello *** ***,
You sent a payment of $USD to Beyond the Rack Enterprises Inc
(***
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
Order #: *** Items: CLO9631P17401BK, CLO9512P17401TP
1) I ordered the items on April,
2) As the intended shipping date was May, I decided to cancel the order
3) I sent my 1-st cancellation request on April,
4) I sent my second cancellation request on May
5) I followed up on the chat line (I don't remember the name of the rep) who assured me that the order was cancelled
6) I checked on May - it was not cancelled
7) On May I talked on the chat line with Adrian who gave the confirmation number for cancellation - *** 8) Later same day I was sent an e-mail that it was shipped nevertheless
9) As the item never arrived I sent an e-mail on May
10) I got a response on June, that "This was already escalated to the department in-charged and they are already doing their best to process all these request as soon as possible"
11) No info about refund as of EOD June,
My account was credited for a previous order I had returnedI was able to use the credit for a new purchase and paid the balance with my credit cardThe new order was placed in August By end of October 2016, I still did not receive my order despite follow-ups with the customer service telling me it will be shipped promptly from their New York Warehouse
When I verified the status of my order in November, Beyond the Rack had canceled it and credited my account only with what I had paid with my credit card and disregarded the credit I had usedI did not receive any notifications that the order had been canceled by them
According to their policy, the refund can be made by the original payment methodI was promised a refund on my credit within to days on November It is December and the request is still pending approval
Regarding the previous credit that I had used for the order, they refuse to give it back to me stating that they are not responsible for cre
I purchased a designer bag which I believed to be fraudulent/not authentic As a result, I returned the goods and the retailer will not return my funds I understand that they issue store credit but I don't trust that their products are as advertised and thus choose not to ever purchase from them again
I ordered a swimsuit and some sheets in February After waiting for two months I contacted BTR and explained that I would like my money refunded as they still had not been shippedI received an email from the company asking me to wait longer..so I waited another two weeks with no shipmentsI then spoke with an agent and they told me they would refund the moneyThat was three weeks ago and I have sent multiple emails etcto find out where the refund is and no one answers meThe chat people never get back to you, no email reply's and I never got through on the phone againI also have a credit of almost on the site and it won't even let me use that to order...no processing going throughI just want some help to at least get something for my money at this point
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items