ordered from beyond the rack and months and months went and then my order could not be filled , had an email on may stating the I would be refund in -buisness days , still nothing so I called (emailed them twice with zero response about this ) finally spoke to customer service and they can no process any refunds at this time and dont know when they can :( the center in montreal is down or something :(i just want my money back its not much but this is not the point , so I can never get my money back ? this is a big huge company , I have ordered from there many of times , she said only way I can get a refund if my bank does it ? what kind of a company is this ? the public needs to know not to order this !!!!!! I will never ever ever again
My account was credited for a previous order I had returnedI was able to use the credit for a new purchase and paid the balance with my credit cardThe new order was placed in August By end of October 2016, I still did not receive my order despite follow-ups with the customer service telling me it will be shipped promptly from their New York Warehouse
When I verified the status of my order in November, Beyond the Rack had canceled it and credited my account only with what I had paid with my credit card and disregarded the credit I had usedI did not receive any notifications that the order had been canceled by them
According to their policy, the refund can be made by the original payment methodI was promised a refund on my credit within to days on November It is December and the request is still pending approval
Regarding the previous credit that I had used for the order, they refuse to give it back to me stating that they are not responsible for cre
I ordered Tom Ford glasses, never received them and they won't ship them or refund payment They claim they had management restructuring so they won't be able to refund glasses or do anything for customers Total scam company on the Internet
I returned an item I purchased from Beyond the Rack in February and was told I would receive a full refund for the item returned because it was damaged They have still not given me my refund yet and are now refusing to because of new management I have emails from the company from February up until weeks ago that said they would be refunding me, and most recently send me a refund check in the mail I have written proof from this company that they would send a refund check in the mail and that is what they need to do
Store credit I previously had with the company has disappeared and despite repeated attempts to contact them for a resolution I have not received any reply
I had a credit of $with Beyond the Rack because my purchase could not be deliveredThey applied a credit to my accountThe company then moved to new ownership and I have been sending emails and making calls to them ever since because my credit vanishedDuring my conversations with them they finally told me that my credit is gone and sorry about your luckThey in no way, are trying to rectify the issue and told me to contact my local consumer Protection agencyWOW! I have been a customer of theirs for years and this is what I getHow can they get away with this thieveryThat is what they are THIEVESGreat scam, how clever
I placed an order for a product that was never delivered and my money was never refundedI have had multiple emails around delay of filling order to finally admitted that they were unable to fill itWas written that I would receive a full refund that I never gotAfter calling again to inquire about refund I was told they couldn't under new owners and that I should contact my bank to make claimDue to the long period of time since charge was made the bank is unable to make a case for me
I ordered a swimsuit and some sheets in February After waiting for two months I contacted BTR and explained that I would like my money refunded as they still had not been shippedI received an email from the company asking me to wait longer..so I waited another two weeks with no shipmentsI then spoke with an agent and they told me they would refund the moneyThat was three weeks ago and I have sent multiple emails etcto find out where the refund is and no one answers meThe chat people never get back to you, no email reply's and I never got through on the phone againI also have a credit of almost on the site and it won't even let me use that to order...no processing going throughI just want some help to at least get something for my money at this point
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
I haven't received the item I've ordered on January 30, 2016, Michael Kors Wallet I received two emails that it was in back order and they will deliver upon receipt from their supplierI've waited for a while to see if they will be able to deliver my order I emailed Beyond The Rack twice to cancel and refund my order but to date, the customer service have not responded to my enquiries
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
Since the new ownership took over, they denied me money I had in credits from a return I made under the old ownershipI understand if they went out of business but they didn'tMy login and password are the same the only thing that changed to me is I don't have my credit anymore
I don't understand how that is legal, unless I filed for bankruptcy collections would be coming after me
Also one would think honouring the credits would be a good way to bring in business that fell off, but I guess not the new ownership
I ordered a art piece I saw as a gift on 3/1/My credit card was charged $on 3/2/I was anticipating the a email with delivery date in about 6-weeksTen weeks passed and still there was no emailOn 5/19/I called the # on the website which is ###-###-####The recording when I called said they were having "technical" difficulties and their IT deptwas working on itThey recommended contacting the customer service by message in which I didI received a response the following day with news that I was "suppose" to be notify that the item was unavailable and their apologiesThey also said that a refund would be made in the form it was received and I should allow 5-business and an email confirming the refundI heard nothing and double checked my bank about refund, there were none madeOn 6/1/I sent another email following up to the last message from them to which I had no responseOn 6/6/I sent a 3rd attempt email and tried calling with no success
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
I ordered bedding from this online retailer, two sets of King sized comfortersThe order took over a month to complete after multiple calls to the retailer ( I was charged immediately) then never received further communication until I initiated a call once a month had passedI received the items last Thursday ( the order was placed Jan 4th and I was charged immediately for it) and I was not made aware that the processing time would be lengthyWhen I received my items, the box was crushed, falling apart and not completely sealedThe items inside that were supposed to be in "new condition" were dirty and damaged, and the size did not meet the description ( I ordered two king size comforters and it did not even cover my bed, a traditional king bed)The over all quality of the materials was extremely poor, the seams were unfinished and coming apart and honestly I had concerned for the cleanliness of the items like something might crawl out of the comforter I was not comfortable havin
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
I waited months for an item and the others were not availableQuality was so poor...fabric actually was sheer garbage I'll never order again
All they gave back was a discount on future orders!
They attract customers with good deals which are not even available
They inflate xthe original price of the item to make it look like a great deal
Scam!
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
I order a chair on April I have not received it yet This is my second Emil to the Revdex.comI have sent several emails to the company In one Email I ask for a refund The company sent me a email then and I was told that in hours I would receive an email and within days my account would be refundedThat time period has also come and goneI feel ripped off and lied tooAt this point I am so Irate that I feel they owe me a chair and a refundI just want people to know not to trust Beyond The Rack
Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items
ordered from beyond the rack and months and months went and then my order could not be filled , had an email on may stating the I would be refund in -buisness days , still nothing so I called (emailed them twice with zero response about this ) finally spoke to customer service and they can no process any refunds at this time and dont know when they can :( the center in montreal is down or something :(i just want my money back its not much but this is not the point , so I can never get my money back ? this is a big huge company , I have ordered from there many of times , she said only way I can get a refund if my bank does it ? what kind of a company is this ? the public needs to know not to order this !!!!!! I will never ever ever again
My account was credited for a previous order I had returnedI was able to use the credit for a new purchase and paid the balance with my credit cardThe new order was placed in August By end of October 2016, I still did not receive my order despite follow-ups with the customer service telling me it will be shipped promptly from their New York Warehouse
When I verified the status of my order in November, Beyond the Rack had canceled it and credited my account only with what I had paid with my credit card and disregarded the credit I had usedI did not receive any notifications that the order had been canceled by them
According to their policy, the refund can be made by the original payment methodI was promised a refund on my credit within to days on November It is December and the request is still pending approval
Regarding the previous credit that I had used for the order, they refuse to give it back to me stating that they are not responsible for cre
I ordered Tom Ford glasses, never received them and they won't ship them or refund payment They claim they had management restructuring so they won't be able to refund glasses or do anything for customers Total scam company on the Internet
I returned an item I purchased from Beyond the Rack in February and was told I would receive a full refund for the item returned because it was damaged They have still not given me my refund yet and are now refusing to because of new management I have emails from the company from February up until weeks ago that said they would be refunding me, and most recently send me a refund check in the mail I have written proof from this company that they would send a refund check in the mail and that is what they need to do
Store credit I previously had with the company has disappeared and despite repeated attempts to contact them for a resolution I have not received any reply
I had a credit of $with Beyond the Rack because my purchase could not be deliveredThey applied a credit to my accountThe company then moved to new ownership and I have been sending emails and making calls to them ever since because my credit vanishedDuring my conversations with them they finally told me that my credit is gone and sorry about your luckThey in no way, are trying to rectify the issue and told me to contact my local consumer Protection agencyWOW! I have been a customer of theirs for years and this is what I getHow can they get away with this thieveryThat is what they are THIEVESGreat scam, how clever
I placed an order for a product that was never delivered and my money was never refundedI have had multiple emails around delay of filling order to finally admitted that they were unable to fill itWas written that I would receive a full refund that I never gotAfter calling again to inquire about refund I was told they couldn't under new owners and that I should contact my bank to make claimDue to the long period of time since charge was made the bank is unable to make a case for me
I ordered a swimsuit and some sheets in February After waiting for two months I contacted BTR and explained that I would like my money refunded as they still had not been shippedI received an email from the company asking me to wait longer..so I waited another two weeks with no shipmentsI then spoke with an agent and they told me they would refund the moneyThat was three weeks ago and I have sent multiple emails etcto find out where the refund is and no one answers meThe chat people never get back to you, no email reply's and I never got through on the phone againI also have a credit of almost on the site and it won't even let me use that to order...no processing going throughI just want some help to at least get something for my money at this point
I purchased CatyCapris PANTS in Multicolor Size: M (edium) Price: $Shipping Price: $from BeyondtheRack.com Order No.*** on Order date: 2/7/and the purchase was immediately charged to and paid by my AMEXI was initially told the PANTS had shipped via UPS Innovations Shipped
on FEB 26, TrackingI have since spent over months and over hundreds of hours corresponding by phone, by online chat, and by email with numerous BeyondtheRack.com Customer Service Supervisor (Ric M***) and Agents (Chris, Cathy, etc.) asking all of them when will I receive delivery of my Capri PANTSI finally received delivery from BeyondtheRack.com 4/19/which consisted of a Crop Top NOT the Capris PANTS that I ordered and was charged for nor that I had spoken to multiple Customer Service Representatives about for monthsI will be y/o next month and would NEVER order nor wear a Crop Top! I have wasted over months of my life and hundreds of hours that I will never get b
I haven't received the item I've ordered on January 30, 2016, Michael Kors Wallet I received two emails that it was in back order and they will deliver upon receipt from their supplierI've waited for a while to see if they will be able to deliver my order I emailed Beyond The Rack twice to cancel and refund my order but to date, the customer service have not responded to my enquiries
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
Since the new ownership took over, they denied me money I had in credits from a return I made under the old ownershipI understand if they went out of business but they didn'tMy login and password are the same the only thing that changed to me is I don't have my credit anymore
I don't understand how that is legal, unless I filed for bankruptcy collections would be coming after me
Also one would think honouring the credits would be a good way to bring in business that fell off, but I guess not the new ownership
I ordered a art piece I saw as a gift on 3/1/My credit card was charged $on 3/2/I was anticipating the a email with delivery date in about 6-weeksTen weeks passed and still there was no emailOn 5/19/I called the # on the website which is ###-###-####The recording when I called said they were having "technical" difficulties and their IT deptwas working on itThey recommended contacting the customer service by message in which I didI received a response the following day with news that I was "suppose" to be notify that the item was unavailable and their apologiesThey also said that a refund would be made in the form it was received and I should allow 5-business and an email confirming the refundI heard nothing and double checked my bank about refund, there were none madeOn 6/1/I sent another email following up to the last message from them to which I had no responseOn 6/6/I sent a 3rd attempt email and tried calling with no success
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
I ordered bedding from this online retailer, two sets of King sized comfortersThe order took over a month to complete after multiple calls to the retailer ( I was charged immediately) then never received further communication until I initiated a call once a month had passedI received the items last Thursday ( the order was placed Jan 4th and I was charged immediately for it) and I was not made aware that the processing time would be lengthyWhen I received my items, the box was crushed, falling apart and not completely sealedThe items inside that were supposed to be in "new condition" were dirty and damaged, and the size did not meet the description ( I ordered two king size comforters and it did not even cover my bed, a traditional king bed)The over all quality of the materials was extremely poor, the seams were unfinished and coming apart and honestly I had concerned for the cleanliness of the items like something might crawl out of the comforter I was not comfortable havin
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
I waited months for an item and the others were not availableQuality was so poor...fabric actually was sheer garbage I'll never order again
All they gave back was a discount on future orders!
They attract customers with good deals which are not even available
They inflate xthe original price of the item to make it look like a great deal
Scam!
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
I order a chair on April I have not received it yet This is my second Emil to the Revdex.comI have sent several emails to the company In one Email I ask for a refund The company sent me a email then and I was told that in hours I would receive an email and within days my account would be refundedThat time period has also come and goneI feel ripped off and lied tooAt this point I am so Irate that I feel they owe me a chair and a refundI just want people to know not to trust Beyond The Rack
Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items