I placed an order for a product that was never delivered and my money was never refundedI have had multiple emails around delay of filling order to finally admitted that they were unable to fill itWas written that I would receive a full refund that I never gotAfter calling again to inquire about refund I was told they couldn't under new owners and that I should contact my bank to make claimDue to the long period of time since charge was made the bank is unable to make a case for me
I haven't received the item I've ordered on January 30, 2016, Michael Kors Wallet I received two emails that it was in back order and they will deliver upon receipt from their supplierI've waited for a while to see if they will be able to deliver my order I emailed Beyond The Rack twice to cancel and refund my order but to date, the customer service have not responded to my enquiries
I ordered a product from their websiteMonths later I received an e mail saying I would not get my productI called and asked when I would be getting my refund, they told me to contact Revdex.com
I ordered Tom Ford glasses, never received them and they won't ship them or refund payment They claim they had management restructuring so they won't be able to refund glasses or do anything for customers Total scam company on the Internet
I had a credit of $with Beyond the Rack because my purchase could not be deliveredThey applied a credit to my accountThe company then moved to new ownership and I have been sending emails and making calls to them ever since because my credit vanishedDuring my conversations with them they finally told me that my credit is gone and sorry about your luckThey in no way, are trying to rectify the issue and told me to contact my local consumer Protection agencyWOW! I have been a customer of theirs for years and this is what I getHow can they get away with this thieveryThat is what they are THIEVESGreat scam, how clever
Store credit I previously had with the company has disappeared and despite repeated attempts to contact them for a resolution I have not received any reply
I had a credit of $with BTRI asked for a refund after waiting months for my merchandise that never arrivedI was told they could not give me a refund as they were under new management/ownership but that they would honor my creditWell it has disappeared and I have called and chatted and I keep being told to give them to daysAfter days I called/chatted again and was told another to days! I found an event I wanted to use my credit on and when I told this to customer service she told me that I would have to pay for itWell I wasn't going to do that so the event I wanted to use my credit on expired:(( Very poor customer service and very unhelpful customer serviceI don't think anyone who has a credit with BTR will ever receive it
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
I returned an item I purchased from Beyond the Rack in February and was told I would receive a full refund for the item returned because it was damaged They have still not given me my refund yet and are now refusing to because of new management I have emails from the company from February up until weeks ago that said they would be refunding me, and most recently send me a refund check in the mail I have written proof from this company that they would send a refund check in the mail and that is what they need to do
ordered from beyond the rack and months and months went and then my order could not be filled , had an email on may stating the I would be refund in -buisness days , still nothing so I called (emailed them twice with zero response about this ) finally spoke to customer service and they can no process any refunds at this time and dont know when they can :( the center in montreal is down or something :(i just want my money back its not much but this is not the point , so I can never get my money back ? this is a big huge company , I have ordered from there many of times , she said only way I can get a refund if my bank does it ? what kind of a company is this ? the public needs to know not to order this !!!!!! I will never ever ever again
I ordered merchandise on the 25th o February and have not recieved my order as of today 04/05/I have made several attempts to contact these people(BTR) with no availI have emailed and phoned BTR and have been put on hold via a automated system and left on hold for and minutes without no contact
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
TERRIBLE COMPANY!! I ordered a pair of shoes in April to be shipped in early may When nothing was happening I contacted BTR via their live chat They apologized but my order was not coming they couldn't get it from the supplier They told me I would get an email in hours stating my refund details two days later nothing! I contacted them again to ask where my refund was and they told me they have issues lately refunding credit card purchases!!! and it could take up to three weeks to for it to be processed!!! totally insane I doubt I will get my money back I do not understand how this company is still allowed to operate!
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
Since the new ownership took over, they denied me money I had in credits from a return I made under the old ownershipI understand if they went out of business but they didn'tMy login and password are the same the only thing that changed to me is I don't have my credit anymore
I don't understand how that is legal, unless I filed for bankruptcy collections would be coming after me
Also one would think honouring the credits would be a good way to bring in business that fell off, but I guess not the new ownership
Months and months ago I placed a few orders with Beyond the Rack as a first time customerI don't typically do online shopping but someone referred me to the website and I thought it would be professionalI received one of my orders and it was a poor product not at all what I expected but I kept itMy other order was a queen sheet set for $and it took the money from my debit card and said I would receive my purchase within 1-weeksOn March 30th I received a letter from the new ceo apologizing for long delays in my product being shipped and that it would be sent out soonIt also said if I didn't receive the company would "happily" give me my money back and to be patientIt is now a week before July and no one followed up with me, my product never shipped and this company ultimately stole $from meToday I finally called customer service and after being put on hold multiple times over the span of an hour, she told me the only thing the company could do for me is offer a sto
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
I ordered a art piece I saw as a gift on 3/1/My credit card was charged $on 3/2/I was anticipating the a email with delivery date in about 6-weeksTen weeks passed and still there was no emailOn 5/19/I called the # on the website which is ###-###-####The recording when I called said they were having "technical" difficulties and their IT deptwas working on itThey recommended contacting the customer service by message in which I didI received a response the following day with news that I was "suppose" to be notify that the item was unavailable and their apologiesThey also said that a refund would be made in the form it was received and I should allow 5-business and an email confirming the refundI heard nothing and double checked my bank about refund, there were none madeOn 6/1/I sent another email following up to the last message from them to which I had no responseOn 6/6/I sent a 3rd attempt email and tried calling with no success
WARNING - DO NOT BUY FROM THIS COMPANY
I had a $credit on file with this company and a month after receiving the credit it disappeared and it has taken them months to tell me I am SOL on the creditThey will not honour it Here is the explanation from these crooks:
"We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer honor those credits applied from orders made before May due to the changes with our company ownership
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership was the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form."
On January 30, I ordered a watch from Beyond the RackI paid $and was told through e-mail it would arrive in 2-weeksAfter a month there was a notice on my mailbox instructing me to go to the post office near my house to pick it up, as I was not home during the time of deliveryI drove to the post office where they informed me the watch had never been there, nor was even in their systemI e-mailed Beyond the Rack wondering where the watch was, but all I got was an automated e-mail apologizing for the late delay and a complimentary "$off my next purchase." After a couple more months, at this point being May 2, 2016, I e-mailed a complaint expressing my frustration that it had been months and no watchOne of their customer service representatives wrote:
"Upon checking on here, it seems like we are still yet to receive the order from our suppliersWe sincerely apologize for the delay on thisI can see that we had sent a follow up already to our suppliers as of
I placed an order for a product that was never delivered and my money was never refundedI have had multiple emails around delay of filling order to finally admitted that they were unable to fill itWas written that I would receive a full refund that I never gotAfter calling again to inquire about refund I was told they couldn't under new owners and that I should contact my bank to make claimDue to the long period of time since charge was made the bank is unable to make a case for me
I haven't received the item I've ordered on January 30, 2016, Michael Kors Wallet I received two emails that it was in back order and they will deliver upon receipt from their supplierI've waited for a while to see if they will be able to deliver my order I emailed Beyond The Rack twice to cancel and refund my order but to date, the customer service have not responded to my enquiries
I ordered a product from their websiteMonths later I received an e mail saying I would not get my productI called and asked when I would be getting my refund, they told me to contact Revdex.com
I ordered Tom Ford glasses, never received them and they won't ship them or refund payment They claim they had management restructuring so they won't be able to refund glasses or do anything for customers Total scam company on the Internet
I had a credit of $with Beyond the Rack because my purchase could not be deliveredThey applied a credit to my accountThe company then moved to new ownership and I have been sending emails and making calls to them ever since because my credit vanishedDuring my conversations with them they finally told me that my credit is gone and sorry about your luckThey in no way, are trying to rectify the issue and told me to contact my local consumer Protection agencyWOW! I have been a customer of theirs for years and this is what I getHow can they get away with this thieveryThat is what they are THIEVESGreat scam, how clever
Store credit I previously had with the company has disappeared and despite repeated attempts to contact them for a resolution I have not received any reply
I had a credit of $with BTRI asked for a refund after waiting months for my merchandise that never arrivedI was told they could not give me a refund as they were under new management/ownership but that they would honor my creditWell it has disappeared and I have called and chatted and I keep being told to give them to daysAfter days I called/chatted again and was told another to days! I found an event I wanted to use my credit on and when I told this to customer service she told me that I would have to pay for itWell I wasn't going to do that so the event I wanted to use my credit on expired:(( Very poor customer service and very unhelpful customer serviceI don't think anyone who has a credit with BTR will ever receive it
Had a credit of $with the company due to some returns, however they are not reinstating it back due to new ownershipI spoke to a CSR on Novand was told my credit would be reinstated and today Decwas told the below: As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR backUnfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24thIn order for us to continue and grow the new business we will no longer be able to honor any of the credits that were on your account from orders before new ownership took possessionThe new management team have tried to make BTR’s transition as smooth as possible for our loyal customers, however there are some obstacles we cannot overcomeWe know this comes as a disappointment to you and we greatly apologize for this
I returned an item I purchased from Beyond the Rack in February and was told I would receive a full refund for the item returned because it was damaged They have still not given me my refund yet and are now refusing to because of new management I have emails from the company from February up until weeks ago that said they would be refunding me, and most recently send me a refund check in the mail I have written proof from this company that they would send a refund check in the mail and that is what they need to do
ordered from beyond the rack and months and months went and then my order could not be filled , had an email on may stating the I would be refund in -buisness days , still nothing so I called (emailed them twice with zero response about this ) finally spoke to customer service and they can no process any refunds at this time and dont know when they can :( the center in montreal is down or something :(i just want my money back its not much but this is not the point , so I can never get my money back ? this is a big huge company , I have ordered from there many of times , she said only way I can get a refund if my bank does it ? what kind of a company is this ? the public needs to know not to order this !!!!!! I will never ever ever again
I ordered merchandise on the 25th o February and have not recieved my order as of today 04/05/I have made several attempts to contact these people(BTR) with no availI have emailed and phoned BTR and have been put on hold via a automated system and left on hold for and minutes without no contact
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
TERRIBLE COMPANY!! I ordered a pair of shoes in April to be shipped in early may When nothing was happening I contacted BTR via their live chat They apologized but my order was not coming they couldn't get it from the supplier They told me I would get an email in hours stating my refund details two days later nothing! I contacted them again to ask where my refund was and they told me they have issues lately refunding credit card purchases!!! and it could take up to three weeks to for it to be processed!!! totally insane I doubt I will get my money back I do not understand how this company is still allowed to operate!
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
Since the new ownership took over, they denied me money I had in credits from a return I made under the old ownershipI understand if they went out of business but they didn'tMy login and password are the same the only thing that changed to me is I don't have my credit anymore
I don't understand how that is legal, unless I filed for bankruptcy collections would be coming after me
Also one would think honouring the credits would be a good way to bring in business that fell off, but I guess not the new ownership
Months and months ago I placed a few orders with Beyond the Rack as a first time customerI don't typically do online shopping but someone referred me to the website and I thought it would be professionalI received one of my orders and it was a poor product not at all what I expected but I kept itMy other order was a queen sheet set for $and it took the money from my debit card and said I would receive my purchase within 1-weeksOn March 30th I received a letter from the new ceo apologizing for long delays in my product being shipped and that it would be sent out soonIt also said if I didn't receive the company would "happily" give me my money back and to be patientIt is now a week before July and no one followed up with me, my product never shipped and this company ultimately stole $from meToday I finally called customer service and after being put on hold multiple times over the span of an hour, she told me the only thing the company could do for me is offer a sto
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
I ordered a art piece I saw as a gift on 3/1/My credit card was charged $on 3/2/I was anticipating the a email with delivery date in about 6-weeksTen weeks passed and still there was no emailOn 5/19/I called the # on the website which is ###-###-####The recording when I called said they were having "technical" difficulties and their IT deptwas working on itThey recommended contacting the customer service by message in which I didI received a response the following day with news that I was "suppose" to be notify that the item was unavailable and their apologiesThey also said that a refund would be made in the form it was received and I should allow 5-business and an email confirming the refundI heard nothing and double checked my bank about refund, there were none madeOn 6/1/I sent another email following up to the last message from them to which I had no responseOn 6/6/I sent a 3rd attempt email and tried calling with no success
WARNING - DO NOT BUY FROM THIS COMPANY
I had a $credit on file with this company and a month after receiving the credit it disappeared and it has taken them months to tell me I am SOL on the creditThey will not honour it Here is the explanation from these crooks:
"We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer honor those credits applied from orders made before May due to the changes with our company ownership
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership was the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form."
On January 30, I ordered a watch from Beyond the RackI paid $and was told through e-mail it would arrive in 2-weeksAfter a month there was a notice on my mailbox instructing me to go to the post office near my house to pick it up, as I was not home during the time of deliveryI drove to the post office where they informed me the watch had never been there, nor was even in their systemI e-mailed Beyond the Rack wondering where the watch was, but all I got was an automated e-mail apologizing for the late delay and a complimentary "$off my next purchase." After a couple more months, at this point being May 2, 2016, I e-mailed a complaint expressing my frustration that it had been months and no watchOne of their customer service representatives wrote:
"Upon checking on here, it seems like we are still yet to receive the order from our suppliersWe sincerely apologize for the delay on thisI can see that we had sent a follow up already to our suppliers as of