WARNING - DO NOT BUY FROM THIS COMPANY
I had a $credit on file with this company and a month after receiving the credit it disappeared and it has taken them months to tell me I am SOL on the creditThey will not honour it Here is the explanation from these crooks:
"We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer honor those credits applied from orders made before May due to the changes with our company ownership
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership was the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form."
On January 30, I ordered a watch from Beyond the RackI paid $and was told through e-mail it would arrive in 2-weeksAfter a month there was a notice on my mailbox instructing me to go to the post office near my house to pick it up, as I was not home during the time of deliveryI drove to the post office where they informed me the watch had never been there, nor was even in their systemI e-mailed Beyond the Rack wondering where the watch was, but all I got was an automated e-mail apologizing for the late delay and a complimentary "$off my next purchase." After a couple more months, at this point being May 2, 2016, I e-mailed a complaint expressing my frustration that it had been months and no watchOne of their customer service representatives wrote:
"Upon checking on here, it seems like we are still yet to receive the order from our suppliersWe sincerely apologize for the delay on thisI can see that we had sent a follow up already to our suppliers as of
On April 6/16, I placed an order online at Beyond the Rack for a set of curtains - $About a month later, I realized I hadn't received the package yetI emailed the company and was told they were working to fill my order and please wait weeksweeks went by and nothing...emailed again and was told another weeksNothing, and emailed againMay 30, I received an email that stated they were unable to fulfill my order so would refund me in full within 5-business daysThe refund was never processedI emailed, and was told I needed to call in to discuss the matter over the phoneJuly 13/16, I called and was told that the company was "undergoing restructuring" and was unable to give me a refund but could offer me a creditI requested to speak to a supervisor and was deniedI declined the creditThe customer service rep told me if I wanted my money back, I would have to file a claim with my credit card companyI called Visa and they were very quick to file a dispute on m
Months and months ago I placed a few orders with Beyond the Rack as a first time customerI don't typically do online shopping but someone referred me to the website and I thought it would be professionalI received one of my orders and it was a poor product not at all what I expected but I kept itMy other order was a queen sheet set for $and it took the money from my debit card and said I would receive my purchase within 1-weeksOn March 30th I received a letter from the new ceo apologizing for long delays in my product being shipped and that it would be sent out soonIt also said if I didn't receive the company would "happily" give me my money back and to be patientIt is now a week before July and no one followed up with me, my product never shipped and this company ultimately stole $from meToday I finally called customer service and after being put on hold multiple times over the span of an hour, she told me the only thing the company could do for me is offer a sto
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
TERRIBLE COMPANY!! I ordered a pair of shoes in April to be shipped in early may When nothing was happening I contacted BTR via their live chat They apologized but my order was not coming they couldn't get it from the supplier They told me I would get an email in hours stating my refund details two days later nothing! I contacted them again to ask where my refund was and they told me they have issues lately refunding credit card purchases!!! and it could take up to three weeks to for it to be processed!!! totally insane I doubt I will get my money back I do not understand how this company is still allowed to operate!
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder ***When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
not only did they not honor a $credit they told be to go to the consumer protection to get my money back from themshameful and generally bad business practice and customer relations
I ordered a *** designer dress from this companyThe dress looked like the designer dress but had a different label and no product information labelCompany only offered a return at my expense with a store credit initially - once I asked for a full and a supervisor they now offer a full refund with a full prepaid shipping label
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
I have purchased several items dated back February 16th Order # ***The money was taken out of my credit card the same dayAfter three months I decided that I can n longer wait I decided to cancel the ordersThe company's phone number has not been working for almost two monthsI am unable to speak to someoneI live chatted with several reps who told me that my money will be refunded in 5-business daysit has been more than two weeks they still will not give me my refundto live chat with them take so much timeThe rep Johnny even told me that one the jumpsuit was no longer available and they forgot to send me an emailup to now they still have not cancel the item and give ma a refundI just need help to get my money I can see they are trying to scam
They suggested I contacted the credit card company which I did They told me the charges were too far back they were unable to dispute them I just need my money to be refunded
On April 28th 2016, I place an Order for dresses with Beyond The RackThe transaction was completed online: Order # ***The purchase amount total was $When I got the confirmation the next day in my email the advised shipping date was between May 16th - 21st On May 22nd I send an email to Beyond the Rack inquiring about the order And this is the email response I received
Update for Case #*** - "** CC ** *** - No Stock"
Hi ***,
Thank you for contacting Beyond the Rack
We apologize that you were not notified sooner, however, after further investigation, All of your items from order *** that was originally ordered did not ship due to a supplier inventory errorOur Sales team has worked with the supplier to fulfill your order, but the item was unavailableSince we ship most orders within 2-weeks, errors such as in this case are unfortunately not discovered until the supplier sends us the merchandise and we prepare to ship your order
Absolutely horrific service! Nothing is ever processed properly, orders are NEVER shipped on time (expect a 2-month delay prior to receiving anything you purchase from here), fake credit is thrown at you but then magically disappears right when you are about to make a purchase, half the orders are defected and dealing with receiving a refund is a nightmareI have purchased a number of things from BTR over the years and so far EVERY SINGLE ORDER HAS HAD AN ISSUEWould never recommend to anyone, and would definitely never purchase anything from here againBy far THE WORST SERVICE I have ever experienced
They removed $credit from my account and have ignored all inquiries and followup aside from a single response that "they were looking into it"They have even deleted followup requests for an update from their social media pages Don't shop with these guys, they're thieves
I placed an order back in February and I haven't received my order yetI was never contacted or got an email from Beyond the Rack to let me know that it was going to be a delay in processing my order
I contacted Beyond the Rack about weeks ago and I was promised that if I didn't get my order in days they were going to mailed me a check because the credit card I used to place my original order is closed,a week later I got an email (for the first time) stating stating that they have been undergoing changes in ownership that unfortunately caused delays
I tried calling again Monday April 4th to get an update on my order, I waited minutes and didn't get and answer, I called again today and after minutes waiting and got a customer service representative that offered to cancel my order and credit my CC and for me to try to get the money back from the CC companyI explained that
I've been to too much trouble trying to get this issue resolve and the least that they can do is m
Ordered an item on November 25thWas told item would ship within weeksweeks later I contacted via chat to find out location of item, was told that item has arrived and was awaiting "quality control" and will ship out within weeksThis item was purchased for a xmas present, so obviously it wasn't going to make it in time, I asked the agent if I should just cancel or what? she said she can't help but she could cancel, I told her to nevermindI called in and talked with the customer service department via phone, who was much nicer about the whole thing, told me that the item will be shipped out before the end of the week and should arrive shortly after xmas, which was okay by me
days later I get an email about them cancelling and refunding my order
I called in to ask who authorized this? it appears that the chat rep processed a cancellation request without my approval
The agent on the phone said there was nothing she could doI find this hard to believeI never requ
Ordered clothing from the company and the sizing was way offNeed to return, but there is no “return codes” on the packing invoice and no address on where to return the itemI’ve sent emails and called several timesNo matter the time, the wait is over minutesAlso, the is no info on their web page regarding a return address
WARNING - DO NOT BUY FROM THIS COMPANY
I had a $credit on file with this company and a month after receiving the credit it disappeared and it has taken them months to tell me I am SOL on the creditThey will not honour it Here is the explanation from these crooks:
"We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer honor those credits applied from orders made before May due to the changes with our company ownership
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership was the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form."
On January 30, I ordered a watch from Beyond the RackI paid $and was told through e-mail it would arrive in 2-weeksAfter a month there was a notice on my mailbox instructing me to go to the post office near my house to pick it up, as I was not home during the time of deliveryI drove to the post office where they informed me the watch had never been there, nor was even in their systemI e-mailed Beyond the Rack wondering where the watch was, but all I got was an automated e-mail apologizing for the late delay and a complimentary "$off my next purchase." After a couple more months, at this point being May 2, 2016, I e-mailed a complaint expressing my frustration that it had been months and no watchOne of their customer service representatives wrote:
"Upon checking on here, it seems like we are still yet to receive the order from our suppliersWe sincerely apologize for the delay on thisI can see that we had sent a follow up already to our suppliers as of
On April 6/16, I placed an order online at Beyond the Rack for a set of curtains - $About a month later, I realized I hadn't received the package yetI emailed the company and was told they were working to fill my order and please wait weeksweeks went by and nothing...emailed again and was told another weeksNothing, and emailed againMay 30, I received an email that stated they were unable to fulfill my order so would refund me in full within 5-business daysThe refund was never processedI emailed, and was told I needed to call in to discuss the matter over the phoneJuly 13/16, I called and was told that the company was "undergoing restructuring" and was unable to give me a refund but could offer me a creditI requested to speak to a supervisor and was deniedI declined the creditThe customer service rep told me if I wanted my money back, I would have to file a claim with my credit card companyI called Visa and they were very quick to file a dispute on m
Months and months ago I placed a few orders with Beyond the Rack as a first time customerI don't typically do online shopping but someone referred me to the website and I thought it would be professionalI received one of my orders and it was a poor product not at all what I expected but I kept itMy other order was a queen sheet set for $and it took the money from my debit card and said I would receive my purchase within 1-weeksOn March 30th I received a letter from the new ceo apologizing for long delays in my product being shipped and that it would be sent out soonIt also said if I didn't receive the company would "happily" give me my money back and to be patientIt is now a week before July and no one followed up with me, my product never shipped and this company ultimately stole $from meToday I finally called customer service and after being put on hold multiple times over the span of an hour, she told me the only thing the company could do for me is offer a sto
On March and May 2016, I purchased two items on the BTR website, neither which was deliveredThe business failed to notify me of the two items' cancellation and quietly issued me a store credit as a refundI did not receive any email notification of the cancellationOn July, I submitted an online inquiry regarding the items' cancellation and requested that the business refund me the amount in full back to my credit card, since I was not responsible for the items' cancellationThe business has never responded to my inquiry
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
TERRIBLE COMPANY!! I ordered a pair of shoes in April to be shipped in early may When nothing was happening I contacted BTR via their live chat They apologized but my order was not coming they couldn't get it from the supplier They told me I would get an email in hours stating my refund details two days later nothing! I contacted them again to ask where my refund was and they told me they have issues lately refunding credit card purchases!!! and it could take up to three weeks to for it to be processed!!! totally insane I doubt I will get my money back I do not understand how this company is still allowed to operate!
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder ***When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
not only did they not honor a $credit they told be to go to the consumer protection to get my money back from themshameful and generally bad business practice and customer relations
I ordered a *** designer dress from this companyThe dress looked like the designer dress but had a different label and no product information labelCompany only offered a return at my expense with a store credit initially - once I asked for a full and a supervisor they now offer a full refund with a full prepaid shipping label
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
I have credit available with this company ($115), and they refuse to give me access to the credit
I have purchased several items dated back February 16th Order # ***The money was taken out of my credit card the same dayAfter three months I decided that I can n longer wait I decided to cancel the ordersThe company's phone number has not been working for almost two monthsI am unable to speak to someoneI live chatted with several reps who told me that my money will be refunded in 5-business daysit has been more than two weeks they still will not give me my refundto live chat with them take so much timeThe rep Johnny even told me that one the jumpsuit was no longer available and they forgot to send me an emailup to now they still have not cancel the item and give ma a refundI just need help to get my money I can see they are trying to scam
They suggested I contacted the credit card company which I did They told me the charges were too far back they were unable to dispute them I just need my money to be refunded
On April 28th 2016, I place an Order for dresses with Beyond The RackThe transaction was completed online: Order # ***The purchase amount total was $When I got the confirmation the next day in my email the advised shipping date was between May 16th - 21st On May 22nd I send an email to Beyond the Rack inquiring about the order And this is the email response I received
Update for Case #*** - "** CC ** *** - No Stock"
Hi ***,
Thank you for contacting Beyond the Rack
We apologize that you were not notified sooner, however, after further investigation, All of your items from order *** that was originally ordered did not ship due to a supplier inventory errorOur Sales team has worked with the supplier to fulfill your order, but the item was unavailableSince we ship most orders within 2-weeks, errors such as in this case are unfortunately not discovered until the supplier sends us the merchandise and we prepare to ship your order
Absolutely horrific service! Nothing is ever processed properly, orders are NEVER shipped on time (expect a 2-month delay prior to receiving anything you purchase from here), fake credit is thrown at you but then magically disappears right when you are about to make a purchase, half the orders are defected and dealing with receiving a refund is a nightmareI have purchased a number of things from BTR over the years and so far EVERY SINGLE ORDER HAS HAD AN ISSUEWould never recommend to anyone, and would definitely never purchase anything from here againBy far THE WORST SERVICE I have ever experienced
They removed $credit from my account and have ignored all inquiries and followup aside from a single response that "they were looking into it"They have even deleted followup requests for an update from their social media pages Don't shop with these guys, they're thieves
I placed an order back in February and I haven't received my order yetI was never contacted or got an email from Beyond the Rack to let me know that it was going to be a delay in processing my order
I contacted Beyond the Rack about weeks ago and I was promised that if I didn't get my order in days they were going to mailed me a check because the credit card I used to place my original order is closed,a week later I got an email (for the first time) stating stating that they have been undergoing changes in ownership that unfortunately caused delays
I tried calling again Monday April 4th to get an update on my order, I waited minutes and didn't get and answer, I called again today and after minutes waiting and got a customer service representative that offered to cancel my order and credit my CC and for me to try to get the money back from the CC companyI explained that
I've been to too much trouble trying to get this issue resolve and the least that they can do is m
Ordered an item on November 25thWas told item would ship within weeksweeks later I contacted via chat to find out location of item, was told that item has arrived and was awaiting "quality control" and will ship out within weeksThis item was purchased for a xmas present, so obviously it wasn't going to make it in time, I asked the agent if I should just cancel or what? she said she can't help but she could cancel, I told her to nevermindI called in and talked with the customer service department via phone, who was much nicer about the whole thing, told me that the item will be shipped out before the end of the week and should arrive shortly after xmas, which was okay by me
days later I get an email about them cancelling and refunding my order
I called in to ask who authorized this? it appears that the chat rep processed a cancellation request without my approval
The agent on the phone said there was nothing she could doI find this hard to believeI never requ
Ordered clothing from the company and the sizing was way offNeed to return, but there is no “return codes” on the packing invoice and no address on where to return the itemI’ve sent emails and called several timesNo matter the time, the wait is over minutesAlso, the is no info on their web page regarding a return address