Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items
I waited months for an item and the others were not availableQuality was so poor...fabric actually was sheer garbage I'll never order again
All they gave back was a discount on future orders!
They attract customers with good deals which are not even available
They inflate xthe original price of the item to make it look like a great deal
Scam!
I order a chair on April I have not received it yet This is my second Emil to the Revdex.comI have sent several emails to the company In one Email I ask for a refund The company sent me a email then and I was told that in hours I would receive an email and within days my account would be refundedThat time period has also come and goneI feel ripped off and lied tooAt this point I am so Irate that I feel they owe me a chair and a refundI just want people to know not to trust Beyond The Rack
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
I ordered bedding from this online retailer, two sets of King sized comfortersThe order took over a month to complete after multiple calls to the retailer ( I was charged immediately) then never received further communication until I initiated a call once a month had passedI received the items last Thursday ( the order was placed Jan 4th and I was charged immediately for it) and I was not made aware that the processing time would be lengthyWhen I received my items, the box was crushed, falling apart and not completely sealedThe items inside that were supposed to be in "new condition" were dirty and damaged, and the size did not meet the description ( I ordered two king size comforters and it did not even cover my bed, a traditional king bed)The over all quality of the materials was extremely poor, the seams were unfinished and coming apart and honestly I had concerned for the cleanliness of the items like something might crawl out of the comforter I was not comfortable havin
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
On April 6/16, I placed an order online at Beyond the Rack for a set of curtains - $About a month later, I realized I hadn't received the package yetI emailed the company and was told they were working to fill my order and please wait weeksweeks went by and nothing...emailed again and was told another weeksNothing, and emailed againMay 30, I received an email that stated they were unable to fulfill my order so would refund me in full within 5-business daysThe refund was never processedI emailed, and was told I needed to call in to discuss the matter over the phoneJuly 13/16, I called and was told that the company was "undergoing restructuring" and was unable to give me a refund but could offer me a creditI requested to speak to a supervisor and was deniedI declined the creditThe customer service rep told me if I wanted my money back, I would have to file a claim with my credit card companyI called Visa and they were very quick to file a dispute on m
I ordered a *** designer dress from this companyThe dress looked like the designer dress but had a different label and no product information labelCompany only offered a return at my expense with a store credit initially - once I asked for a full and a supervisor they now offer a full refund with a full prepaid shipping label
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
I have purchased several items dated back February 16th Order # ***The money was taken out of my credit card the same dayAfter three months I decided that I can n longer wait I decided to cancel the ordersThe company's phone number has not been working for almost two monthsI am unable to speak to someoneI live chatted with several reps who told me that my money will be refunded in 5-business daysit has been more than two weeks they still will not give me my refundto live chat with them take so much timeThe rep Johnny even told me that one the jumpsuit was no longer available and they forgot to send me an emailup to now they still have not cancel the item and give ma a refundI just need help to get my money I can see they are trying to scam
They suggested I contacted the credit card company which I did They told me the charges were too far back they were unable to dispute them I just need my money to be refunded
not only did they not honor a $credit they told be to go to the consumer protection to get my money back from themshameful and generally bad business practice and customer relations
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder ***When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
On April 28th 2016, I place an Order for dresses with Beyond The RackThe transaction was completed online: Order # ***The purchase amount total was $When I got the confirmation the next day in my email the advised shipping date was between May 16th - 21st On May 22nd I send an email to Beyond the Rack inquiring about the order And this is the email response I received
Update for Case #*** - "** CC ** *** - No Stock"
Hi ***,
Thank you for contacting Beyond the Rack
We apologize that you were not notified sooner, however, after further investigation, All of your items from order *** that was originally ordered did not ship due to a supplier inventory errorOur Sales team has worked with the supplier to fulfill your order, but the item was unavailableSince we ship most orders within 2-weeks, errors such as in this case are unfortunately not discovered until the supplier sends us the merchandise and we prepare to ship your order
Ordered clothing from the company and the sizing was way offNeed to return, but there is no “return codes” on the packing invoice and no address on where to return the itemI’ve sent emails and called several timesNo matter the time, the wait is over minutesAlso, the is no info on their web page regarding a return address
Ordered an item on November 25thWas told item would ship within weeksweeks later I contacted via chat to find out location of item, was told that item has arrived and was awaiting "quality control" and will ship out within weeksThis item was purchased for a xmas present, so obviously it wasn't going to make it in time, I asked the agent if I should just cancel or what? she said she can't help but she could cancel, I told her to nevermindI called in and talked with the customer service department via phone, who was much nicer about the whole thing, told me that the item will be shipped out before the end of the week and should arrive shortly after xmas, which was okay by me
days later I get an email about them cancelling and refunding my order
I called in to ask who authorized this? it appears that the chat rep processed a cancellation request without my approval
The agent on the phone said there was nothing she could doI find this hard to believeI never requ
Absolutely horrific service! Nothing is ever processed properly, orders are NEVER shipped on time (expect a 2-month delay prior to receiving anything you purchase from here), fake credit is thrown at you but then magically disappears right when you are about to make a purchase, half the orders are defected and dealing with receiving a refund is a nightmareI have purchased a number of things from BTR over the years and so far EVERY SINGLE ORDER HAS HAD AN ISSUEWould never recommend to anyone, and would definitely never purchase anything from here againBy far THE WORST SERVICE I have ever experienced
Beyond the rack won't honor their return policy or communicate with me at allTheir phone, live chat, and email are all non-respondent or even closed, despite their contract reading being openThe first issue was that they charged me but told me they were going to send something I didn't request insteadThen, they marked items as shipped, but didn't actually ship them until I threatened to contact youOnce received the items were of poor qualityThey state they have a day guarantee, and ship items with a return labelThere was no return label, and they are not respondent through any communicationsOrder # ***
Orders placed in April were not fulfilledSeveral conversations via email took place with their customer serviceTheir statements led me to believe these articles would arrive as soon as their supplier shipped themThe money has already been withdrawn in April No success in contacting this company by phoneAnother email was sentI am to learn today this company is not operational My request is to have my money returned in fullIf there were problems they should have said so in MAY and not dragged me along for the ride thinking I would get these items
I waited months for an item and the others were not availableQuality was so poor...fabric actually was sheer garbage I'll never order again
All they gave back was a discount on future orders!
They attract customers with good deals which are not even available
They inflate xthe original price of the item to make it look like a great deal
Scam!
I order a chair on April I have not received it yet This is my second Emil to the Revdex.comI have sent several emails to the company In one Email I ask for a refund The company sent me a email then and I was told that in hours I would receive an email and within days my account would be refundedThat time period has also come and goneI feel ripped off and lied tooAt this point I am so Irate that I feel they owe me a chair and a refundI just want people to know not to trust Beyond The Rack
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
I ordered bedding from this online retailer, two sets of King sized comfortersThe order took over a month to complete after multiple calls to the retailer ( I was charged immediately) then never received further communication until I initiated a call once a month had passedI received the items last Thursday ( the order was placed Jan 4th and I was charged immediately for it) and I was not made aware that the processing time would be lengthyWhen I received my items, the box was crushed, falling apart and not completely sealedThe items inside that were supposed to be in "new condition" were dirty and damaged, and the size did not meet the description ( I ordered two king size comforters and it did not even cover my bed, a traditional king bed)The over all quality of the materials was extremely poor, the seams were unfinished and coming apart and honestly I had concerned for the cleanliness of the items like something might crawl out of the comforter I was not comfortable havin
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
On April 6/16, I placed an order online at Beyond the Rack for a set of curtains - $About a month later, I realized I hadn't received the package yetI emailed the company and was told they were working to fill my order and please wait weeksweeks went by and nothing...emailed again and was told another weeksNothing, and emailed againMay 30, I received an email that stated they were unable to fulfill my order so would refund me in full within 5-business daysThe refund was never processedI emailed, and was told I needed to call in to discuss the matter over the phoneJuly 13/16, I called and was told that the company was "undergoing restructuring" and was unable to give me a refund but could offer me a creditI requested to speak to a supervisor and was deniedI declined the creditThe customer service rep told me if I wanted my money back, I would have to file a claim with my credit card companyI called Visa and they were very quick to file a dispute on m
I have credit available with this company ($115), and they refuse to give me access to the credit
I ordered a *** designer dress from this companyThe dress looked like the designer dress but had a different label and no product information labelCompany only offered a return at my expense with a store credit initially - once I asked for a full and a supervisor they now offer a full refund with a full prepaid shipping label
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
I have purchased several items dated back February 16th Order # ***The money was taken out of my credit card the same dayAfter three months I decided that I can n longer wait I decided to cancel the ordersThe company's phone number has not been working for almost two monthsI am unable to speak to someoneI live chatted with several reps who told me that my money will be refunded in 5-business daysit has been more than two weeks they still will not give me my refundto live chat with them take so much timeThe rep Johnny even told me that one the jumpsuit was no longer available and they forgot to send me an emailup to now they still have not cancel the item and give ma a refundI just need help to get my money I can see they are trying to scam
They suggested I contacted the credit card company which I did They told me the charges were too far back they were unable to dispute them I just need my money to be refunded
not only did they not honor a $credit they told be to go to the consumer protection to get my money back from themshameful and generally bad business practice and customer relations
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder ***When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
On April 28th 2016, I place an Order for dresses with Beyond The RackThe transaction was completed online: Order # ***The purchase amount total was $When I got the confirmation the next day in my email the advised shipping date was between May 16th - 21st On May 22nd I send an email to Beyond the Rack inquiring about the order And this is the email response I received
Update for Case #*** - "** CC ** *** - No Stock"
Hi ***,
Thank you for contacting Beyond the Rack
We apologize that you were not notified sooner, however, after further investigation, All of your items from order *** that was originally ordered did not ship due to a supplier inventory errorOur Sales team has worked with the supplier to fulfill your order, but the item was unavailableSince we ship most orders within 2-weeks, errors such as in this case are unfortunately not discovered until the supplier sends us the merchandise and we prepare to ship your order
Ordered clothing from the company and the sizing was way offNeed to return, but there is no “return codes” on the packing invoice and no address on where to return the itemI’ve sent emails and called several timesNo matter the time, the wait is over minutesAlso, the is no info on their web page regarding a return address
Ordered an item on November 25thWas told item would ship within weeksweeks later I contacted via chat to find out location of item, was told that item has arrived and was awaiting "quality control" and will ship out within weeksThis item was purchased for a xmas present, so obviously it wasn't going to make it in time, I asked the agent if I should just cancel or what? she said she can't help but she could cancel, I told her to nevermindI called in and talked with the customer service department via phone, who was much nicer about the whole thing, told me that the item will be shipped out before the end of the week and should arrive shortly after xmas, which was okay by me
days later I get an email about them cancelling and refunding my order
I called in to ask who authorized this? it appears that the chat rep processed a cancellation request without my approval
The agent on the phone said there was nothing she could doI find this hard to believeI never requ
Absolutely horrific service! Nothing is ever processed properly, orders are NEVER shipped on time (expect a 2-month delay prior to receiving anything you purchase from here), fake credit is thrown at you but then magically disappears right when you are about to make a purchase, half the orders are defected and dealing with receiving a refund is a nightmareI have purchased a number of things from BTR over the years and so far EVERY SINGLE ORDER HAS HAD AN ISSUEWould never recommend to anyone, and would definitely never purchase anything from here againBy far THE WORST SERVICE I have ever experienced
Beyond the rack won't honor their return policy or communicate with me at allTheir phone, live chat, and email are all non-respondent or even closed, despite their contract reading being openThe first issue was that they charged me but told me they were going to send something I didn't request insteadThen, they marked items as shipped, but didn't actually ship them until I threatened to contact youOnce received the items were of poor qualityThey state they have a day guarantee, and ship items with a return labelThere was no return label, and they are not respondent through any communicationsOrder # ***