American Airlines

Passenger has been contacted under case number [redacted] on February 1, See attached

Complaint: [redacted] I am rejecting this response because:The airline took away 235,miles based on their mistake.I followed up with themand with the Revdex.com and the DOT to file a complaint.Customer service tells me that they gave itvover to the security department to investigateThis is not an adequate response to my complaintIt’s been over weeks already and I still have not heard from The security departmentAlso customer relations states in their letter that they understand that I have the email of security department and I can follow up with themI followed up with security department many times but there was no response from them [redacted] I will repeat what I wrote in my previous response to the Revdex.com Regards,Which is that one department sends me to the other department and the other department ignores me [redacted] ***

Passenger has been contacted under case number [redacted] on April 16, See attached

Complaint: [redacted] I am rejecting this response because:I did not receive a response from American Airlinesi did however contest the charge through my credit card and win but that is not a response from the airlineAnd furthermore, it is not sufficient Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am not satisfied with the communication or outcomeAA does not abide by the law and should fully reimburse me for canceling my flight within the hour windowI will never fly AA again Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because I received NO response from American Airlines about this Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:My connecting flight from Dallas to Cleveland was cancelledI was told by an American gate agent in Dallas that I could fly to Columbus (Ohio), and if I rented a car to drive to Cleveland I could submit a copy of the receipt for reimbursement of the rentalAmerican instead sent me two travel vouchers good for one yearThese were of no use to me because our travelling is either on packaged tours or to destinations from Ohio to which American has no non-stop flightsAmerican, and USAir with which American merged, have a history of mechanical problems causing flight cancellationsIn my business career I had many nightmare delays with USAirOn the night in question the Dallas-Cleveland flight was cancelled due to maintenance, and another flight had to return to Dallas for Mechanical reasonsSeveral flights were cancelled that night, and the airport was a fiasco of stranded passengersBy flying to Columbus we helped American outThere were two less people to deal with the next day, and we even went to the trouble of collecting our luggage at Cleveland airport when we turned in the rental car.We had trip insurance and we have been reimbursed through that, so we do not require monetary reimbursementHowever, for this complaint to be closed I would like to receive from American CEO Doug Parker a personally signed letter documenting two things: 1) What American is doing to reduce mechanical problems; and 2) How they will ensure that gate agents are aware of corporate policy regarding reimbursement.Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:the business never contacted me after I contacted them MULTIPLE timesI requested MULTIPLE managers contact me and the airline NEVER got back to me Regards, [redacted]

Passenger was contacted under case [redacted] on January 5, see attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They resolved w me?? Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on February 3, See attached

Complaint: [redacted] I am rejecting this response because: American Airlines did not provide a fair or reasonable solutionThey did not agree to or offer to compensate me for the loss in cab fare that should be done at a minimum considering everything I went throughAs stated previously, the airfare vouchers are appreciated, but these were never asked for and this forces me (the consumer) to still purchase future airline tickets thus making American Airlines receive future benefits/compensationThis is not right or acceptableAmerican needs to be held accountable to its customers when its representatives make promises like thisIn this case, that my cab fare would be reimbursed as long as I submitted it afterward...This complaint will not be resolved until American has reimbursed me for the unnecessary loss/expense I was forced to make by paying the cab fare from the airport to my home after issues caused by American staff Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: American Airlines has NEVER contacted me regarding this matter, which further bolsters my complaints of their lack of customer service Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: its response is insufficientThis complaint has been escalated to the [redacted] Regards, [redacted]

Complaint: [redacted] I accept the offer, however I am rejecting this response because the complaint was forward to the baggage customer service to resolve the issue for my destroyed items and I still have not heard from them which was the reason for the Revdex.com complaint Regards, [redacted]

Passenger was contacted under case [redacted] on February 18, and [redacted] on January 6, Please see attached

Passenger has been contacted under case [redacted] and a resolution has been met

Complaint: [redacted] I am rejecting this response because: no resolution was offered to me at allNo further communication has been made to me by American AirlinesNor have they refunded me my money Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because:My concerns were not adequately or TIMELY addressedThe dates on your letter where you claim to have "wrote" me on April 22, 23, 27, and May of were in fact MY RESPONSES to seemingly automated emails from your organizationA summary of my emails are included belowOriginal copies of my emails are also attached for your reference.Furthermore, in your letter where it states "We advised that anytime make a voluntary change to their itinerary, there is a charge associated with the ticket changeHowever, there may also be an additional fare collection necessary as the fare may have to be recalculated." is in fact falseThis organization's TERRIBLE customer service and lack of TIMELY response (as evident by THIS January 4, follfor an April complaint, almost NINE MONTHS later) is more than egregiousI am STILL waiting for a resolution to my complaint filed NINE MONTHS AGO!!!April 22, 4:pm- In this email was FINALLY sent AFTER I contacted your organization AGAIN because NO ONE had followon my concernsIn this email the representative asked for flight information so she can review my ORIGINAL complaint!April 22, 4:pm - In this email I responded with my flight information.April 23, 10:27am - In this email I told your representative that I was not available when she originally called at 6:19pm on April 22nd (the previous day) and I did not receive another call back an hour later as she stated in her voicemail (I also have a saved copy of the voicemail).April 23, 5:09pm - In this email I am following up with the representative after a VERY RUDE conversationDuring the conversation I was put on hold for an EXORBITANT amount of time while waiting for the "supervisor" [redacted] to take my callMy call was eventually disconnected by the VERY RUDE representativeI called back and I was told [redacted] will contact meIn the email I stated if [redacted] is unavailable, I would like to speak with her supervisorAs of now, NINE MONTHS LATER, I am STILL waiting for the follcall.May 1, 11:am - In this email I told the representative that I AM STILL WAITING for a follresponse from the supervisorAlso in this email, the representative states that my complaint was CLOSED as "NO RESPONSE"HOW was the complaint closed with "NO RESPONSE" if I have MULTIPLE emails of my RESPONSES?May 3, 6:19am - Your letter states that your organization representative "wrote" to me on May 3rdThe May 3rd correspondence was a separate issue that I made your company aware of when I witnessed an American Airlines flight attendant ASSAULT another passengerIn this email I stated the phone representative was obviously unconcerned and had an acrimonious disposition (an obvious pattern for your organization) During THAT call I asked for a Director and the phone representative sarcastically gave me the CEOs nameWhen I asked for his contact information, she ENDED MY CALL!!!Regards, [redacted] Regards, [redacted]

Passenger has been contacted under case number [redacted] on May 14, See attached