American Airlines

Passenger has been contacted under case number [redacted] on December 6, and policy and information was providedSee attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is minimally satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was never advised of this policy until after the hockey stick was broken Best practice would have been when you took more of my money for a baggage fee, explaining that a hard case would be the only way your airline would take responsibility for anything broken by the mistreatmemt of my belongingsInstead, your airlines mishandled my baggage and took zero responsibility I will do my best, and have thus far, to never utilize your airline again Regards, [redacted]

Passenger has been contacted under case number [redacted] on October 4, See attached

Passenger has been contacted under case number [redacted] on August 3, See attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes it has been resolved Regards, [redacted]

Passenger has been contacted and information has been providedPlease see attached response

Complaint: [redacted] I am rejecting this response because:I have NOT received any message or contact from the business in regards to the complaintOnce again, this adds to their shady business practices and poor customer service by saying they have responded to me and yet they have notJust another way for them to dodge the issues going on within their company Regards, [redacted]

Passenger was responded to on February 3, under case [redacted] See attached

Complaint [redacted] I am rejecting this response because:No one has reached out to me my number has not changed I never received any correspondence.Just goes to show lack of customer service and care.All this time has gone by and I am now getting a response through the Revdex.com?? Regards, [redacted] ***

Passenger was responded to on March 19, under case [redacted] Please see attached

Complaint: [redacted] I am rejecting this response because: American Airlines didn't do anything to actually address or correct the issue Regards, [redacted]

Passenger has been contacted under case number [redacted] on October 20, and case number [redacted] on December 3, See attached Passenger was also contacted by phone on December 4,

Complaint: [redacted] I am rejecting this response because: I have not had any contact with the client and no messages were left on my phone, and there has been no resolution Regards, [redacted]

Passenger has been contacted under case number [redacted] on January 30, See attached

Complaint: [redacted] I am rejecting this response because: I have called the number provided in business' response and the representative, Rose, with whom I spoke confirmed that American Airlines has not yet posted the miles awaiting confirmation from ***Ar irlines, which serves as the bases of my original complaint since this travel occurred some two months ago and miles are said to post within daysClearly, the lie provided in the original response shows how little the business values it's reputation in addition to undermining the Revdex.com complaint process Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Yes they agreed to refund the money for the flight cancellation American Airlines needs a better system in place to manage this and promptly refund customers for flights that are cancelledCustomers should not have to file formal complaintsThis should be something that their agents can manageI spoke to several different agents and none were able to help with thisThat really is unacceptable Thank you, [redacted] ***

Passenger has been contacted under case number [redacted] on January 18, See attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] they did compensate with $but wasn't satisfied with that, apparently I happen to be a platinum member of theirs, I could of easily reached again the status this year but after this story I decided to switch programs (I already flew about 11,miles with another carrier and purchased a ticket for another in December, so if I would of flown with American I would of earned platinum status again) Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received resolutionAttached you will find a copy of the email received from the company It is my email address, but I am not Justin Eskridge, nor do I know this personIt is disappointing and disheartening and makes me feel this company cares not to resolve this in a professional manner Regards, [redacted]