American Airlines

Complaint: [redacted] I am rejecting this response because:I was never contacted American Airlines has not yet responded Regards, [redacted]

Passenger was contacted under case # [redacted] and policy was upheld

Passenger has been contacted under case number [redacted] on April 17, See attached

Passenger was responded to in case [redacted] on February 13, Please see attached

Complaint: [redacted] I am rejecting this response because: The business has NOT responded to my complaintI have received nothing from themThe information they have provided is false Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: No one contacted me to resolve the issue That is information Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the resolution but I will not use the company again because there is no way to call you, and I had to e-mail twice because the first was not responded to Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on April 27, See attached

passenger was responded to under cases [redacted] and 1-on 11/4/and 11/5/2015, Please see attached

Passenger has been contacted under case number [redacted] on December 1, See attached

Complaint: [redacted] I am rejecting this response because: here is requested info which I had to dig through emails to find12/19/also was charged $for carry on which was soppose to be included according to my itineraryFlight# *** was told at front desk my flight was schedualed for earlier but would be put on this flightShowed attendant email for this flightWas given sheets of paper assuming all my passes.Buff 8:30/charlotte 10:34Got to charlotte on timeWaited for flightWent outside forquick ciggaretteNo lines at time.abd plenty of time.Got to gate and tsa would not ket me passStated I did not have boarding pass for tampa but clearky showed him final destination was tampaWas told to go to front deskAfter explaining my problem Jodie your attendant at frint desk laughed at me and said I would miss my flight and had to wait hrsSince lines just formed and would nit have time to get to gateTold her there was plenty of time and to get me on my flightShe refusedGot delayed hrsFlight clt to tampa 11:20/1pmDid not arrive until about 5pm and had to rescedual many things due to delay$ Was very irritated about whole experience and customer service and confusionDont understand why there was so much of a mix up Regards, [redacted]

Passenger has been contacted under case number [redacted] on July 27, See attached

Passenger was contacted under case [redacted] Please see attached letter

Complaint: [redacted] I am rejecting this response because:HelloI have received a reply from American Airlines saying they have issued me some sort of voucher for my troublesI have yet to receive anything though and have no idea what they are referring toI am trying to get in touch with them but they never leave me with a phone number to call them back on and an email reply to them just goes to a generic email box that no one seems to answer Is there anything else that the Revdex.com can think of for me to try to get in touch with them? Thank you, [redacted]

Complaint [redacted] I am rejecting this response because:The woman I spoke to on the phone told me she would send me an email with her information so O could contact her with a damage report for my computerI never heard from her, and my computer still has not been fixedI brought the computer to a repair shop and was quoted $dollars, as the entire keyboard needs to be replacedI am ready to provide this quote to American Airlines to resolve this issue Regards, [redacted]

Passenger has been contacted under case number [redacted] on January 17, See attached

Complaint: [redacted] I am rejecting this response because:The business never contacted me nor resolved this issueWhenever I call they refer me to an online team that does not care and all they say is there’s nothing we can doThey have not tried to contact me that is a statement Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not a solution but rather just gathering more dataI received a call from AA requesting a receipt of the first tracksI am unsure of how this plays into my overall requestWhat you are asking for is arbitrary as a receipt is for "received" goods and servicesI merely made a reservation that was non-refundable and gave you that documentationBut according to you this was not sufficientI called [redacted] tourism and they were able to provide me with a different confirmation that details the payment method with Pay PalPlease accept this and see attachedPlease let me know where we stand with the Auditing department as mentioned in your phone callI am eager to move past this situation Regards, [redacted]

Passenger has been contacted under case number [redacted] on July 26, 2015. See attached.

Passenger has been contacted under case number [redacted] on February 16, See attached