American Airlines

Passenger has been contacted under case number [redacted] on December 1, See attached

Complaint: [redacted] I am rejecting this response because:The business never contacted me nor resolved this issueWhenever I call they refer me to an online team that does not care and all they say is there’s nothing we can doThey have not tried to contact me that is a statement Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:HelloI have received a reply from American Airlines saying they have issued me some sort of voucher for my troublesI have yet to receive anything though and have no idea what they are referring toI am trying to get in touch with them but they never leave me with a phone number to call them back on and an email reply to them just goes to a generic email box that no one seems to answer Is there anything else that the Revdex.com can think of for me to try to get in touch with them? Thank you, [redacted]

Complaint [redacted] I am rejecting this response because:The woman I spoke to on the phone told me she would send me an email with her information so O could contact her with a damage report for my computerI never heard from her, and my computer still has not been fixedI brought the computer to a repair shop and was quoted $dollars, as the entire keyboard needs to be replacedI am ready to provide this quote to American Airlines to resolve this issue Regards, [redacted]

Passenger has been contacted under case number [redacted] on January 17, See attached

Passenger has been contacted under case number [redacted] on April 15, See attached

Passenger was contacted under case [redacted] on January 5, Please see attached

Passenger was contacted under case [redacted] Please see attached letter

Passenger has been contacted under case number [redacted] on February 16, See attached

Complaint: [redacted] I am rejecting this response because: This is not a solution but rather just gathering more dataI received a call from AA requesting a receipt of the first tracksI am unsure of how this plays into my overall requestWhat you are asking for is arbitrary as a receipt is for "received" goods and servicesI merely made a reservation that was non-refundable and gave you that documentationBut according to you this was not sufficientI called [redacted] tourism and they were able to provide me with a different confirmation that details the payment method with Pay PalPlease accept this and see attachedPlease let me know where we stand with the Auditing department as mentioned in your phone callI am eager to move past this situation Regards, [redacted]

Passenger has been contacted under case number [redacted] on July 26, 2015. See attached.

Complaint: [redacted] I am rejecting this response because: American Airlines did not address my concern or complaint in any manner whatsoever They denied I even had a complaint That said, I don't think American Airlines will ever agree to do anything for me on this matter As such, I have notified American of my intention to consciously not use their services again in the future and move my personal and business travel to one of their competitors.Ultimately, American's ability to force anti-consumer rules onto its customers is a fundamental problem with the monopolistic problems of air travel in the United States and I welcome the Democrats adding an anti-monopoly agenda to their political platform My hope is that, whatever is crafted by the Democratic party, significantly hobbles American's ability to continue hurting customers Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They gave me no choice they argued instead of showing empathyI showed them my injuries and how I was mistreated And they still charged me for lost luggageI just paid that bill weeks agoThey added bonus miles instead of refunding my trip cost or paying for luggage2,miles was a spit in the face and it showed me exactly how much they don't care Regards, [redacted]

Passenger has been contacted under case number [redacted] on March 26, See attached

Complaint: [redacted] I am rejecting this response because: It does not address the complaint, or offer any kind of explanation/compensation for the situation that I was placed in The response is not even acknowledging the incident Regards, [redacted]

Passenger has been contacted under case [redacted] on March 12, See attached

Complaint: [redacted] I am rejecting this response because: the suitcase that was delivered by American Airlines was missing the majority of the contents, it was almost empty I am requesting compensation for the missing content and the unacceptable delay Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This was not a weather related incidentBoth connecting flights were missed because of faulty equipmentThere were weather issues on both days, however, we missed our connections due to a nonworking commode, in one flight, and a piece falling off a plane on another flightWe missed our initial connection because American Airlines downsized the planeWhen we arrived at our gate we were told there were no seats available, for us, on the aircraftOur luggage made it back to Milwaukee hours before our flight arrived so how could this have been weather related if our bags made the original flight? I include specifics in my original letter, which I attached to my last responsePlease refer to this letter if you have questions Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:They still have not answered why we were told (screen popped up) that because of the people travelling we would be charged an extra $This was after completing all the passenger informationI think they believe that due to their size they are not accountable to customersDisappointing but thank you for tryingAmerican is now not our number one choice of airlines but may have to use them on flights to Manchester UK Regards, [redacted] ***

Passenger has been contacted under case [redacted] and information has been provided