American Airlines

Complaint [redacted] I am rejecting this response because:I understand that there are options regarding flex tickets and cancellation insurance available to a traveller prior to purchase, however, it seems that 100% of the costs and risks are borne by the traveller without any understanding or flexibility from American AirlinesI feel the response from AA is boiler plate and insufficient given the nature of my compliant.Cancellation was attempted less than hrs after initial booking (there should be a hr cooling off period) for a valid health concernFurthermore, AA call centre did not fully explain the limitations of the credit when advising us Regards, [redacted]

Passenger has been contacted under case [redacted] and a resolution of goodwill has been offered

Passenger has been contacted under case number [redacted] on January 29, See attached

Complaint: [redacted] I am rejecting this response because:This complaint is in regard to July issue I'm not sure about which was mentioned in this report.The refund for the tickets did not come to me My issue is the costs incurred because of AA failed to meet their end of the commitment It's not only the fact that my vacation was ruined all because of AA failed to honor their end of this business transaction but the excuse provided was obsurd Instead Of Trying To Get Us On Another/alternate/ later Flight Which Was Requested But We We're Advised There Weren't Any Until THE Following Week, Meanwhile I Went Several Days WithOut Clothes Or Hygiene Items, Prescriptions EtcBecause Our Luggage Was Flown To the vacation destination on one of the flights AA claims did not exist I Had TO Pay For An Overpriced Taxi WhicH IVE Not been reimbursed for nor was I reimbursed for having to replace clothing unmentionables and hygiene items so no this definitely is not a solution for this issue Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They never reached out to me or resolved this issues I only received a refund for the $that I paid for hanging flightsNone of the other stuff has been resolved or even attempted to try and meet me even half way Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they once again fail to address the issue at hand and avoid any discussion regarding compensation Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:All I received was an excuse, no resolution It has been over a year so I gave up It is obvious they do not care Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I NEVER received a response from American AirlinesThere were multiple problems costing us over a thousand dollars due to their negligenceI was told management would contact me and that NEVER happenedThese giant companies can say and do whatever they please and leave their PAYING CUSTOMERS literally out in the cold! They physically removed us from the airport out into -degree weather while they put our bags on an airplane that was NEVER our destination and left us without proper clothing, toiletries, and necessities for hours Regards, [redacted] ***

Passenger has been contacted under case [redacted] on December 12, See attached

Complaint: [redacted] I am rejecting this response because: There was no resolution to this matter. American Airlines refuses to refund to the financial, physical, and emotional loss due to their gross negligence on the airline,... the airline's pilot, airlines employee's staffing the airport, and the airline's mechanical repair team. That plane should have never been allowed to taxi out to the runway, leave us stranded with no air or proper ventilation, refuse to allow us off the plane when we arrived back at the gate and there was no storm at all before the flight took off, and after the flight went back to the gate. There is no logical explanation for refusing to give me my luggage, which my seizure and other medication was in because the luggage because it was supposed to be a rather short flight. I suffered a seizure, a panic attack in a corner of the airport laying on the floor like a homeless person, and was unable to move to get help. I was denied food for over 14 hours, which my body desperately has to have due to diabetes. There is no logical explanation for the American airline baggage claim supervisor to come out and attack us by cursing and telling us to get away, that he did not give a damn about the luggage he had better things to do like go home to his family!No this issue has not been resolved and I will continue till I do receive one Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: We were contacted by phone but no resolution was met. Business is trying to force a resolution that did not existed just to close the complaint. Our complaint is still valid... until a formal written response meeting our desired resolution is met, which is full refund of our expenses, as detailed in the beginning. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because it does not address my compensation request Regards, [redacted]

Passenger has been contacted under case number [redacted] on January 10, See attached

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at [redacted]

Passenger has been contacted under case number [redacted] on February 14, See attached

Complaint [redacted] I am rejecting this response because:I understand that I missed stating / disclosing all claims that had been filed beforeHowever, as I have stated, and primary basis of my complaint, I did not "lie" / "intentionally hide" and due to high amount of travel, I honestly didn't remember what had happened with what airlines after flying in and out for yearsI hope AA realizes that people have other things to remember than "oh wait! I filed a claim with this airline in this year"Also, having forgotten those tiny details, should not in any way authorize AA to decline legitimate claims, those that should have never needed to be filed in the first place if AA had not mis-handled my bag and caused me immense amount of expenseThat is wrong business practice, period ! If this is how any customer is treated, let alone an Executive Platinum guest of yours, we should all be truly questioning possibility of flying AA againThis is honestly shameful Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on October 26, See attached

Passenger was responded to on December 21, and January 25, under cases [redacted] and [redacted] Please see attached

Complaint: [redacted] I am rejecting this response because:No further correspondence with me has happened since filing the complaintNor has anything been done Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]