American Airlines

Passenger has been contacted under case [redacted] on December 12, See attached

Complaint: [redacted] I am rejecting this response because:All I received was an excuse, no resolution It has been over a year so I gave up It is obvious they do not care Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because it does not address my compensation request Regards, [redacted]

Passenger has been contacted under case number [redacted] on October 26, See attached

Complaint: [redacted] I am rejecting this response because:No further correspondence with me has happened since filing the complaintNor has anything been done Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Passenger has been contacted under case number [redacted] on February 14, See attached

Passenger was responded to on December 21, and January 25, under cases [redacted] and [redacted] Please see attached

Passenger has been contacted under case number [redacted] on January 10, See attached

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at [redacted]

Complaint [redacted] I am rejecting this response because:I understand that I missed stating / disclosing all claims that had been filed beforeHowever, as I have stated, and primary basis of my complaint, I did not "lie" / "intentionally hide" and due to high amount of travel, I honestly didn't remember what had happened with what airlines after flying in and out for yearsI hope AA realizes that people have other things to remember than "oh wait! I filed a claim with this airline in this year"Also, having forgotten those tiny details, should not in any way authorize AA to decline legitimate claims, those that should have never needed to be filed in the first place if AA had not mis-handled my bag and caused me immense amount of expenseThat is wrong business practice, period ! If this is how any customer is treated, let alone an Executive Platinum guest of yours, we should all be truly questioning possibility of flying AA againThis is honestly shameful Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Since I didn't have the correct paperwork for China I at least wanted to go to Philadelphia (My connecting flight city) since this was supposed to be my vacation and I've never been there and they wouldn't give me that ticket eitherThey say it was because I was upset but I only got upset after they wouldn't at least let me go to PhiladelphiaYes, at that point I got upset that they were just taking my money and giving absolutely nothing in return for no good reasonThere is no reason I shouldn't have been able to take the 1st part of my flight to Philadelphia.I'm hoping this process will resolve this but if not I guess I will have to dispute the transaction with the credit card issuer Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was never adequately compensated for my wife, children and I having to spend an entire day and night in an airportMany people are offered incentives to be bumped off of their flight and many times they are delayed a lot less than my family and I wereAnd I'm sure not all of them are American Aadvantage Members like I amSo the bottom line is that I feel my family and I went out of our way for American Airlines and they don't feel they need to do the same for us Regards, [redacted] ***

Revdex.com: I have received a response and settlement from AAHowever, this wasn't in response to Revdex.comThe issue was only settled once I engaged Canadian Transportation AgencyRegards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut please note that contact was made years late I found their apology satisfactory only after having years to get over it Thank you, [redacted] ***

Passenger has been contacted under case number [redacted] on November 11, and case number [redacted] on November 12, See attached

Complaint: [redacted] I am rejecting this response because: American Airlines did not address this issueThey did not refund me the appropriate fees aas an executive member of their airlineAnd they did not apologize nor explain why I, the female, was given less mikes than my male traveling partner for the same inconvenience Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it is completelty innacurate and does not address the issue or resolve the complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is a copy of the same form letter with a lot of corporate blah blah blah that I received from them directlyClearly they put little effort into responding and really don't care Please notice there is NO explanation whatsoever as to why they charge extra for the seat I had, which was EXACTLY the same in every way to the other seats in that area, including LOCATIONThere is no reason at all for them to charge more other than an extremely dishonest, unethical and I might add, successful attempt at defrauding people of an additional sum of moneyYes, they keep getting away with it And there was no explanation as to the reason the flight attendants were working more than twenty hours, or why the tray tables cannot be opened to be used for eating when the person in front is reclining, or why the cabin is so shabby and dirty This airline has become unsafe and unsanitary and shows a lack of honestyLet's not even talk about caring for their passengers.It is necessary that this is documented, as I am doing here, as well as with the other entities, and that people are well aware of this Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me American Airlines did resolve the issue witj me directlyI am satisfied with the resolution Regards, [redacted] ***