American Airlines

Passenger has been contacted under case number [redacted] on June 3, See attached

Complaint: [redacted] I am rejecting this response because the company appears to have sent a generic response There was certainly no outreach made to me on behalf of the airline even to apologize for the incident I do not see anything concrete as to how American Airlines "resolved" this issue What a disappointing experience Regards, [redacted]

Passenger has been contacted under case AA [redacted] and resolution has been met

Passenger has been contacted under case numbers [redacted] on September 2, See attached

Complaint: [redacted] I am rejecting this response because: American Airlines only offered to help with part of the claim and they should have accepted 100% of the responsibilityThey are the ones who did not load my luggage which missed my vacation Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:American Airlines did far to little to remedy the situation Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:American Airlines STOLE my moneyI purchased a ticket for my daughter to return home from schoolBecause she did not physically have my credit card, they refused to let get a boarding pass or get on the flightShe had to purchase a $ticket from a second airlineIn essence, not only did this company STEAL my money, but they cost me an additional debtAs of today, AA has NOT even ATTEMPTED to make this right Regards, [redacted]

Passenger has been contacted under case number [redacted] on September 15, See attached

Passenger has been contacted under case number [redacted] on May 5, See attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes I was contacted by Ms Curt They gave me reward miles just the other day I thought they had notified u too Thanks for your help Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It is clear AA places no respect to paying customersRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I had contacted American Airlines and they did offer us travel vouchers - for $each I didn’t exactly want vouchers, I wanted a credit to my account for the funds they put back on my card, but they said that was not possibleI did accept the vouchers because I didn’t think I would be compensated any other way Thanks Regards, [redacted]

Passenger has been contacted under case number [redacted] on September 22, See attached

Complaint: [redacted] I am rejecting this response because: they still haven't provide me with a resolution, they asked more question but no resolution or actual response yet Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The business said that the amount was refunded to my amex card but my credit card was closed and I did not get any form of payment on my amexFurthermore it felt like it was to deflect from the issue of non payment since no transaction number or amount was provided by the airlines Regards, [redacted]

Complaint [redacted] I am rejecting this response because:There was no offer for resolution Regards, [redacted] ***

Passenger was contacted under case# [redacted] and resolution/policy was offered during phone call

Complaint: [redacted] I am rejecting this response because:AA's response was to once again inform me of their checked baggage policyThey did not acknowledge that their gate agent falsely claimed that he called me up to the gate counter to remove the items that did not comply with this policyFurthermore, had I been informed of this policy by the agent at the checounter who asked me what was in the bag, they would have never been their in the first placeI am again requesting they refund me the difference paid ($150) between the $oversized bag fee and the $checked baggage fee Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not receive a response from the vendor therefore, the resolution does not met requirement as such A company should not be able to close a complaint based on the mere comment that they resolved when they do not make attempt to resolve; but instead show proof they resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they have in no way attempted to results this complaint As passengers we were bullied and lied to and not reimbursed for the mistakes that American Airlines made Regards, [redacted] ***