American Airlines

Complaint: [redacted] I am rejecting this response because:the airlines did not get me to my intended destination and had to drive myself to Vermont. They did not even get me into the same state for... that matter!!! Therefore they need to compensate me for the accured costs. If AA was able to get me to my destination, ir same state, by resheduling with a different airline, I would not be having to file this complaint. Regards, [redacted] ***

Passenger was contacted under case [redacted] on March 6, Please see attached

Complaint: [redacted] I am rejecting this response because American provided no answer to why they never looked for my bag for ten days while I was overseas WHEN THEY KNEW WHERE IT WASI begged them to at least take ten minutes to look in the last place we knew the bag was located - at the check in counter at DFWIn fact, it remained near the check in counter the entire ten daysIf anyone had bothered to go look, they would have seen itIn fact, when another airline employee passing by finally saw it, they contacted me, BECAUSE IT STILL HAD MY NAME AND ID ON ITI can understand if the bag was truly lostIn this case, the bag was exactly where I gave it to them, and no matter how many American employees I spoke to (long distance) no one would help, no one would call, no one would walk and lookThat is unacceptable Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:There was no refund, compensation, or even real apology given for the incompetence and irresponsibility of the planning and actions of American airlinesYou stranded a paying customer in a state she's never been in and specifically told us that there would be no compensation nor would you assist in any accommodations in terms of finding a new flight that day or housing/food for the nightLuckily the airport had the grace to do so for the latter, but to say that you've "given an appropriate response" in regards to this is infuriating and insulting Regards, [redacted]

Passenger has been contacted under case number [redacted] on April 17, 2018. See attached.

A phone call was made to the passenger under case [redacted] and the policy was explained and upheld

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Passenger has been contacted under case number [redacted] on January 24, See attached

Dear Sirs: I am not accepting the response from American AirlinesThey did NOT contact meI see my address on file is wrongMy address is [redacted] I deserve miles or some type of travel voucherI was almost arrested due to the A.Aemployee in PA Sincerely, [redacted] Complaint: [redacted] I am rejecting this response because Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: American Airlines has made no effort to provide understanding and effective customer service, seeking to be responsive to our needs They have no interest in retaining customers and will continue to lose customers as a result of their poor customer service They have lost our business, as well as thousands of other customers, as evidenced by their recent bankruptcy Obviously, they are desiring to lose millions more customers and be put out of business permanently Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:They did not address my complaint at all They skirted it and apologized for something unrelated Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business hasn’t even addressed my concerns with the complaint because I did NOT purchase the priority boarding, I never wanted priority and there was an error in the systemTheir response is the same generic message they originally sent me that’s why I contacted Revdex.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: you have failed to address the ground transport expensesAs well as you state there is no record of prior correspondence regarding receipts which is and I have spoken with several people at American assuring me they will be paidYet no money comes Regards, [redacted]

passenger was contacted under case [redacted] and policy was upheld

A response under case number [redacted] was sent to the customer on January 9, See attached

Passenger has been contacted under case [redacted] on October 31, See attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:it provides no resolution to my issues and I complained about this years agoI do not even know why American Airlines is responding when they are offering nothing to me for their offenses Regards, [redacted] ***

Complaint [redacted] I am rejecting this response because:-Firstly it took over a year and a half for this case response? Wow must be really busy over at American making those 100's of billions in profits last year.-Secondly the explanation (below) sent was untrue, I watched this whole event happen from the airport gate windows with my own eyes, overheard their employees talking and still feel I was taken advantage of.....no pun intended(American Aadvantage Program not good at all...lol) See below response from American Customer Service:February 10, Dear M [redacted] We received your additional correspondenceI'm sorry to hear that you believe we used the aircraft that was scheduled for your flight for another flight resulting in a delay for youHowever, we can assure you that we would never mislead our customers about the reason for a flight delay, cancellation or diversionOur records show that your flight was delayed minutes for mechanical reasons and this is not something we take lightlySafety is our first priority in these situations along with making repairs as quickly as possibleAccordingly, in evaluating your request, we carefully reviewed our policies and procedures as they relate to this matterWhile I am sorry for the situation you encountered, we must respectfully decline compensationI am sorryWhile we aren't prepared to comply with your request on this occasion, I hope you will give us another chance to serve you betterIt would be a privilege to welcome you aboard very soonSincerely, [redacted] ***Customer Relations American Airlines [redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have received no correspondence from American Airlines that address my complaintI would like to have American Airlines contact me with what their response is Regards, [redacted]