American Airlines

Passenger has been contacted under case number [redacted] and resolution has been met

Passenger was responded to on February 3, under case [redacted] Please see attached

Revdex.com: Thank you for your assistance on this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is very satisfactory to meI am grateful for all that you have done to help and really do appreciate the existence of the Revdex.com Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you for all your help!! Regards, [redacted]

Passenger has been contacted under case number [redacted] on December 7, and case number [redacted] on December 19, See attached

Complaint: [redacted] I am rejecting this response because: They are saying the same thing over and over. I did not elect to pay for preferred seats, I simply secured seats for my fiancee and I because seats were not assigned to us at the time, and we did not want to miss our flight because my fiancee had to be at work the next morning. AA did not specify in their policy that passengers will be provided seats regardless at the gates. they did not have any info in their website that addressed the issues we had. I need a refund for paying extra for seats that were already paid for. I did not seat in the business or first class. The seats we selected were the same exact seats that we had already paid for. thank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: American Airlines did nothing to rectify the situationI received no money or any compensation of any kind Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: American Airlines did not give me my money back nor did they offer any type of compensation for the harassment and embarrassment we endured Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on March 1, See attached

Complaint: [redacted] I am rejecting this response because: American Airlines were unwilling to help in the recovery of my back pack left on the airplane with my laptop and many other valuables in itThey could have easily seen on the security cameras whom from their staff took it and follow up with their personnelThis was not a small item that you can easily hide and the fact that it contained valuables for over $3,in it should have prompted more effort on their side Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: American did "NOTHING" to resolve my issue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business do not provide me with a refund or compensate for the inconvenience encountered during my flight with themThis is the worse airline to travel in thus far and I would avoid traveling with them in the near future due to its bad business practices Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: At the end of the day, American Airlines is keeping my money for a service I can’t use and they don’t have to provideI had to spend an additional $to buy tickets to return home on the date I need to, and they are free to sell my original seats twicePolicy or no policy, it is not a fair way to treat a customer Regards, [redacted]

Passenger has been contacted under case number [redacted] on June 26, See attached

It took months, but we have finally been refunded in fullThank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:They are not offering a refund of my expenses due to their negligence Regards, [redacted]

Passenger has been contacted under case number [redacted] on February 27, See attached

Complaint: [redacted] I am rejecting this response because: My complaint was made in January of 2016, yet the letter is dated December of I am not sure how a letter from before the complaint could be viewed as a valid response Regards, [redacted]

Passenger was responded to under cases [redacted] and [redacted] on February and February 12, Please see attached

Passenger has been contacted under case number [redacted] on February 6, See attached