American Airlines

Complaint: [redacted] I am rejecting this response because: It took two years for them to respond which made me feel like they just don't care about their customers Regards, [redacted]

Passenger has been contacted under case number [redacted] and resolution has been offeredAlso, called and explained reasoning

Complaint: [redacted] I am rejecting this response because: I cannot recall any instance where I have had so much trouble communicating with a companyAmerican indicated that they have "already" responded to meThis is completely untrueThe only correspondence they sent was that they would *not [redacted] be responding to the complaint American has provided to response to the Revdex.com, and they have absolutely not responded to me individuallyI would ask that the Revdex.com record this as the company not respondingOtherwise, American can forward a copy of whatever response they have to me here in care of the Revdex.com Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes The issue Was resolved Regards, [redacted]

Passenger was contacted under case [redacted] on January 14, Please see attached

At this time, I have been contacted directly by Marvel Entertainment LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I never received official confirmation that the issue was resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: No steps has been taken by the airline to compensate me for me and my son’s luggagePer my conversation with the AA rep, someone from luggage would contact me - they never
didFurthermore, I filed this complaint close to a year ago and still no resolutionAmerican Airlines, please solve the problemThis company (AA) lost my luggage, kindly reemburse me for my loss; it’s been close to a year - if not a year alreadyAll I want is to be compensate for my items and my son’s items that was lost in the hand of American AilinesAlso, it is very disrespectful to me and my son (we both AA customers) that this incident happened nearly a year ago, if not a year already - still no resolutionIf this company (American Airlines) treats me and my year old son that way, one can only assume they probably do that to tons of other customers coming from this part of the world, Haiti Please expediteI’m a customer and I deserve better treatment than what is currently being given to me by American Airlines
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: I responded to them already and told them their proposal of a $voucher was unacceptableThe charges were both outrageous and not reasonable and customaryWe had tickets, not just one and I want compensated for our loss for both, not just one I do not agree with them and will not drop this to make it convenient for them.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No Action was taken by the company or attempt to correct
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***

Passenger has been contacted under case number ***
on January 3, See attached

Passenger has been contacted under case number *** on September 29, See attached

Complaint: ***
I am
rejecting this response because nothing was done on this matterI was informed I missed a deadline, but I thought it was alright to take my time to gather the evidence since I was already working with a customer service representative from American AirlinesI am never working with this horrible company anymoreFrom now on, my family will drive to Atlanta to flight with *** insteadThe company deserves to be out of business AGAIN and never come back
Regards,
*** ***

passenger was responded to under case *** Please see attached

Passenger was contacted under case #*** on February 23, 2018. Please see attached

Passenger has been contacted under case number ***
on September 30, and case number 1-on October 2, See
attached

Complaint:
I am rejecting this response because: American Airlines still hasn't answered the
question why we would have received a return flight scheduled from their agent at StLouis Lambert airport on 10/11/that shows our return flight leaving Montego Bay at 4:36pmThey can't keeping placing the blame on the travel agency when the information came from themPlease answer how this happened if flight schedule was supposedly changed in July?
Regards,
Geoff Trost

Passenger has been contacted under case number ***
on October 28, and case number *** on October 29, See
attached

Complaint: ***
I am rejecting this response because:My flight was delayed over hours and I was not compensated according to federal flight regulations.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was never contacted by American AirlinesAny contact with American Airlines and myself was initiated by meNo resolution has been met.
Regards,
*** ***