American Airlines

Complaint: ***
I am rejecting this response because: Their information is incorrect and I stand by my original complaint.
Regards,
*** ***

Passenger has been contacted under case number ***
on January 30, See attached

Complaint: ***
I am rejecting this response because:I never received a response from American AirlinesI doubt this will end up going anywhere, but I have managed to find alternative airlines to American Airlines because of their poor customer service
Regards,
*** ***

Passenger has been contacted under case number *** on March 2, See attached

Complaint: ***
I am rejecting this response because AA did not make any response to my experienceAnd I no longer flying with AA for any instances.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: business has not contacted me.
Regards,
*** ***

Complain** ***
I am rejecting this response because no sufficient attempt to address this grievance was made
Regards,
*** ***

Complaint* ***
I am rejecting this response because:This is the same exact letter I responded to the other day. It is still unacceptable. They didn't even write another letter
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As I indicated below I disagree with the settlement being offered My property that was lost was worth a lot more than what is being offered and they are offering me the same amount that was offered years ago! As I explained below, they are not compensating me for the points lost in their Loyalty Programme which I haven't been able to use as this has not been resolved I hope you get the points I am trying to make? Regards ** ***

Passenger was contacted under case *** and explanation provided

Complaint: ***
I am rejecting this response because:This does not address the reservations that I made in December for August/September travel to Portland for my son's wedding. I
have no confidence that American will get me there on time and I will fly another carrier.Further, my checked bag was supposed to be intercepted in Charlotte and returned on March 3rd. After numerous telephone calls, some of which I have already described, I still do not have my baggage returned. No one seems to know where it is. It made it to Portland. I was told on two different days that the bag would be sent back to DallasBoth days apparently the bag was not put on a plane backThe last person that AA resolution talked to said he remembered the bag but did not "tag" it.I need my bag returned immediately and I need a refund for my December ticket.The AA response is inadequate. It seems that the inability to address issues is pervasive throughout AA
Regards,
* ***

Complaint: ***
I am rejecting this response because: the problem is with *** airline who has the contract to fly from Florence to CLT under American eaglePiedmont is NOT
updating the plane status and caused me to miss two flights out of CLT that I could have driven to in timeAmerican Airlines can't even get accurate flight status updates from piedmont because peidkknt wants to keep ALL the passengers at Florence airport so the don't drive to Charlotte because that way *** gets to accomplish a flight even if it is hrs late I asked to have someone call me and they did not
Regards,
*** ***

Passenger was contacted by phone and by written correspondence under cases *** and offered resolution and policy upheld

Complaint* ***
I am
rejecting this response because:the message that I received only stated that "the business responded accordingly" however I never received any communication or refund from the companyIf ignoring the complaint completely is "responding accordingly" then I will urge everyone in the *** *** *** ***, the I*** *** car club, and all the members of the *** *** car club to ignore American Airlines when they have to travel.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me
I am satisfied with the compensation I received, however, there were a lot of people at the airport in the same
situation, some of them had a worse experienceI was hoping we would all be compensated, or at least counted as being wrongfully treatedHopefully they complained to customer service as well
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the company has not done anything to make this right
Regards,
*** ***

The customer has been contacted and a resolution has been met

Complaint: ***
I am rejecting this response because:I cannot believe you are coming back to me with the same offer you had during the first day of my complaint back in AugI rejected this ridiculous offer then, and I reject it now again.As I said then - nothing less than two free travel tickets in the US/North America are acceptable to meThis is the only fair resolution of this case
Regards,
*** ***

Customer was contacted on April 23, 2018 under case #*** Please see attached

Passenger has been contacted under case number *** on December 28, and case numbe* *** on March 20, See
attached