American Airlines

Passenger was contacted under case *** and explanation provided

Complaint: ***
I am rejecting this response because:I never received a response from American AirlinesI doubt this will end up going anywhere, but I have managed to find alternative airlines to American Airlines because of their poor customer service
Regards,
*** ***

Complaint* ***
I am
rejecting this response because:the message that I received only stated that "the business responded accordingly" however I never received any communication or refund from the companyIf ignoring the complaint completely is "responding accordingly" then I will urge everyone in the *** *** *** ***, the I*** *** car club, and all the members of the *** *** car club to ignore American Airlines when they have to travel.
Regards,
*** ***

Passenger has been contacted under case number *** on March 2, See attached

Complaint: ***
I am rejecting this response because AA did not make any response to my experienceAnd I no longer flying with AA for any instances.
Regards,
*** ***

Passenger was contacted by phone and by written correspondence under cases *** and offered resolution and policy upheld

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me
I am satisfied with the compensation I received, however, there were a lot of people at the airport in the same
situation, some of them had a worse experienceI was hoping we would all be compensated, or at least counted as being wrongfully treatedHopefully they complained to customer service as well
Regards,
*** ***

Passenger has been contacted under case number ***
on January 30, See attached

Complaint: ***
I am rejecting this response because:The business never contacted me nor resolved my issue
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I wasn't upset until AFTER she denied me my ticket to PhiladelphiaThere was no reason for that and that's when I got upsetUnderstand?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: No resolution was providedIf *** is unable to post miles for valid purchases, they should be removed as a retailer from the site
Regards,
*** ***

Complaint* ***
I am rejecting this response because: The American Airline representative was the one who told me that I could get reimbursed if I had to rent a car to get to my training in Lincoln NB on time next morning by 8amI did not make my own decision without checking with the AA rep, which I did. I can resolve this with $the minimum; I do not know how much they are crediting, but whatever the difference if they could refund, that would resolve this. I know they are not a dinky little company who will NOT bankrupt to refund this money; I do not feel it is right for them to drag this this long and still fooling around with the amount; I had to spend almost $1,(including my insurance that got raised because of this trip); they could not refund 1/of it???! Totally unacceptable. I will do anything everything possible not to continue business with AA after this kind of unpleasant experience unless they would make up, up to 1/of expense I had to spend. It was because of the plane mechanical issue we had to get off per the pilot's announcement; the AA Rep told me that I could get the refund for the rental car, and you turned around and fooled around this long???! Totally pathetic. Pls refund $250; then, we can settle this. THX!Thank you in advance for your help! THX!
Regards,
*** **

Passenger was contacted under case *** and policy was upheld

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on August 10, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
They have responded to me and resolved the issue with miles and a refund for the purchased ticketI'm happy with the
resolution.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
There has been no offer made to settle at this point. I am continuing to work with AA at this time.I have sent AA customer relations e-mail (*** the following information as they are digging deeper into my complaint:Hello,I am replying in response to Revdex.com complaint I filed some time back. AA is asking for information regarding the gift certificates issued and cancelled itinerary. There is no way to respond to the person who contacted me via the Revdex.com web site *** *** * see Revdex.com case attachment). Please forward this message to *** and please have *** contact me directly at *** or personally a* *** from this point forward.Here are the gift certificate numbers:*** ($100)*** ***
*** ***
*** ($50)Cancelled itinerary reservation is:American Airlines Vacations Reservation ***
Regards,
*** ***

Customer was contacted on April 23, 2018 under case #*** Please see attached

Complaint: ***
I am rejecting this response because: I am yet to receive a response from anyone from higher management to address my very specific questions regarding what happened during my experience.from higher management to address my very specific questions regarding what happened during my experience.Those questions were: is it American Airlines policy to officially over book the first-class cabin, but tickly when there are only eight seats in the cabin, and I had my outgoing like three days prior Is it American Airlines policy to officially over book the first-class cabin, but tickly when there are only eight seats in the cabin, and I had my outgoing like three days priorWhat the other eight customers who did keep the seat in first class loyalty members? what is your algorithm for deciding who gets bumped from first class? Price of ticket, time ticket booked, loyalty, amounts of points, amounts of flights that I have previously not turned up for? What is your algorithm for deciding who gets bumped from first class? Price of ticket, time ticket booked, loyalty, amount of points, amounts of flights that I have previously not turned up for? What is your policy of telling the gate employees what the reason is? I was told it was because someone had paid more for a t ticket then I had paid and therefore I was bumpedWhen I purchased my ticket it was the most expensive tickets available this is not an appropriate excuseAdditionally, the people I was being pumped for had not yet arrived. These are perfectly legitimate questions to ask in this scenario I have yet to receive any kind of satisfactory answerIt's not a difficult request
Regards,
*** ***

Complaint: 1***
I am rejecting this response because: I’ve requested my credit that’s due me You only credited my account for my international mileage from last September’s trip You still haven’t credited my account for my international trip Jan of this
year I’ve sent your company documents of BOTH transactions and it is not fair to take care of a portion of your duty and claim it’s all been taken care of Until all my entitled travel miles are credited to my account, then this case is not resolved
Regards,
*** ***