American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
They waived the fee for each ticket giving me my total cost of my ticker towards another flight within one
year. I think this is the best and am happy with the results. Thank you so much. *** ***
Regards,
*** ***

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at a***

Complaint: ***
I am rejecting this response because: I wrote this complaint on 12/17/and I am finally receiving a response from American Airlines more than a year laterThis late of a response from a complaint over a year ago shows that AA does not value their customers personal belongings or timeAlthough the AA rep apologized that is not sufficient to the amount of pain and suffering I endured to walk around a busy city as New York and airport with a permanently damaged bag. I still remember the amount of inconvenience I experienced while in New York and the flight home trying to pull the bag aroundIf I could provide AA with the documentation I would have been more than happy to send it a long time agoSince the luggage purchase was made several years ago it is impossible to provide the necessary paperworkFurthermore, my bank does not allow me to go back that farOn the other hand, since AA damaged my luggage and are unwilling to provide any type of refund or accommodation for my troubles shows their lack of customer service and compassion towards their customer's itemsI have been a passenger of AA for a while now and their replies to my complaints just further shows that my voice is repeatedly being ignoredI am permanently stuck with damaged luggage by their employeesInstead of AA requiring their customers to provide receipts, they should hold training courses for their employees to handle bags with more care. I can only hope that after this message that they do not do this to their other passengers
Regards,
*** ***

passenger has been called and explained policy

Complaint: ***
I am rejecting this response because: The business did absolutely nothing to resolve my issue
Regards,
*** ***

Passenger has been contacted under case number *** on March 26, See attached

Complaint: ***
I am rejecting this response because:American Airlines customer service stated that a refund would be given via telephone. Same customer service representative cancelled
passenger on the flight. If passenger were change his mind, he could not board the flight. Essentially, American Airline stole $from a nonprofit organization
Regards,
*** ***

Passenger has been contacted under case number ***
on July 1, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not really satisfactory to me but they dido what they want they wanted to and lost me as a customer.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: business has not contacted me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As I indicated below I disagree with the settlement being offered My property that was lost was worth a lot more than what is being offered and they are offering me the same amount that was offered years ago! As I explained below, they are not compensating me for the points lost in their Loyalty Programme which I haven't been able to use as this has not been resolved I hope you get the points I am trying to make? Regards ** ***

Complaint: ***
I am rejecting this response because:This does not address the reservations that I made in December for August/September travel to Portland for my son's wedding. I
have no confidence that American will get me there on time and I will fly another carrier.Further, my checked bag was supposed to be intercepted in Charlotte and returned on March 3rd. After numerous telephone calls, some of which I have already described, I still do not have my baggage returned. No one seems to know where it is. It made it to Portland. I was told on two different days that the bag would be sent back to DallasBoth days apparently the bag was not put on a plane backThe last person that AA resolution talked to said he remembered the bag but did not "tag" it.I need my bag returned immediately and I need a refund for my December ticket.The AA response is inadequate. It seems that the inability to address issues is pervasive throughout AA
Regards,
* ***

Complaint: ***
I am rejecting this response because: the problem is with *** airline who has the contract to fly from Florence to CLT under American eaglePiedmont is NOT
updating the plane status and caused me to miss two flights out of CLT that I could have driven to in timeAmerican Airlines can't even get accurate flight status updates from piedmont because peidkknt wants to keep ALL the passengers at Florence airport so the don't drive to Charlotte because that way *** gets to accomplish a flight even if it is hrs late I asked to have someone call me and they did not
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Their information is incorrect and I stand by my original complaint.
Regards,
*** ***

Complaint* ***
I am rejecting this response because:This is the same exact letter I responded to the other day. It is still unacceptable. They didn't even write another letter
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the company has not done anything to make this right
Regards,
*** ***

The customer has been contacted and a resolution has been met

Complain** ***
I am rejecting this response because no sufficient attempt to address this grievance was made
Regards,
*** ***