American Airlines

Customer was contacted on April 23, 2018 under case #*** Please see attached

Complaint: ***
I am rejecting this response because: I am yet to receive a response from anyone from higher management to address my very specific questions regarding what happened during my experience.from higher management to address my very specific questions regarding what happened during my experience.Those questions were: is it American Airlines policy to officially over book the first-class cabin, but tickly when there are only eight seats in the cabin, and I had my outgoing like three days prior Is it American Airlines policy to officially over book the first-class cabin, but tickly when there are only eight seats in the cabin, and I had my outgoing like three days priorWhat the other eight customers who did keep the seat in first class loyalty members? what is your algorithm for deciding who gets bumped from first class? Price of ticket, time ticket booked, loyalty, amounts of points, amounts of flights that I have previously not turned up for? What is your algorithm for deciding who gets bumped from first class? Price of ticket, time ticket booked, loyalty, amount of points, amounts of flights that I have previously not turned up for? What is your policy of telling the gate employees what the reason is? I was told it was because someone had paid more for a t ticket then I had paid and therefore I was bumpedWhen I purchased my ticket it was the most expensive tickets available this is not an appropriate excuseAdditionally, the people I was being pumped for had not yet arrived. These are perfectly legitimate questions to ask in this scenario I have yet to receive any kind of satisfactory answerIt's not a difficult request
Regards,
*** ***

Complaint: 1***
I am rejecting this response because: I’ve requested my credit that’s due me You only credited my account for my international mileage from last September’s trip You still haven’t credited my account for my international trip Jan of this
year I’ve sent your company documents of BOTH transactions and it is not fair to take care of a portion of your duty and claim it’s all been taken care of Until all my entitled travel miles are credited to my account, then this case is not resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I didnt get refunded for the money I had to pay in addition to go on cruise from the key west port I am out of
Regards,
*** ***

Passenger has been contacted under case number *** on December 28, and case numbe* *** on March 20, See
attached

Passenger has been contacted under case number *** and explanation has been provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I do not like that I am going
back into a day waiting period, when we were told two months ago that it would take days to complete and we are counting on this refund for our family’s ChristmasI am also leery to drop the case before getting the refund, as we were told (just as we are right now) that we were getting a refund this whole time. I will be satisfied with this resolution, however, when it is completed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regarding Complaint *** This complaint has been settled between American airlines and myself
Regards,
***
***

Complaint: ***
I am rejecting this response because: This response is totally unacceptable!! For over two months, I have spoken to over representatives at American Airlines and EVERY
SINGLE one of them stated that the refund has already been processed and credited back to the card ending in The logs of the calls can prove that between Feb 14th and today! They said they started the refund and an action was initiated on Feb 14th as soon as American Airlines did not allow *** to board the flight and I have been told on every call the refund will be back on her cardNow American Airlines completely changes their story and says we won't even give the refund!! So they are conflicting what I have been told for two months on calls which I will get logs and dates to prove that the refund has been processedThey are going to KEEP dollars of a passenger's money even if it was not because the flight was missed but they didn't allow her to board the flight though it was a layover in America and she was heading out without leaving the airport to Los Cabos Mexico. They promised me for over two months that the money is getting refunded and then now they are saying they cannot even if my sister in law didn't board the flight from Spain in the first place and they didn't allow her toThis is unacceptable and unethical to keep passenger's money for flights they couldn't board! This proves the trends in the airline industry which I am upset to see yet another caseThey take money, prevent people from boarding or kick people out of boarded flights, humiliate them and refuse to refund after promising for two months that the money has been refundedit''s dollars!! I am absolutely frustrated and unhappy with my sister in law not receiving her money backI will be taking this up to my Senator and whatever additional steps I need to take as I believe this is wrong and unethical to keep money of someone they refused to board even if it was a layover at the airport and heading out internationally to Mexico and they have been saying for two months that the money has been refunded and an action has been taken.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I cannot believe you are coming back to me with the same offer you had during the first day of my complaint back in AugI rejected this ridiculous offer then, and I reject it now again.As I said then - nothing less than two free travel tickets in the US/North America are acceptable to meThis is the only fair resolution of this case
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: you sent me a claim form to fill out and when I attempted to send it back I was told by American Airlines that touch time from the time of my flight had passed to submit the claimsSo you basically just pretended to help and didn't actually do anythingYou airlines think you can treat people however you want and it will be okay, it won'tWhen I called to speak to someone again, I was passed around on hold and finally told to expect a call backWhich I never received
Regards,
*** ***

Passenger was contacted under case *** and a resolution was offered

Passenger has been contacted under case number *** on October 19, See attached

Passenger has been contacted under case number *** and AA policy has been explained

Passenger has been contacted under case number *** on August 26, and case number *** on August 26, See
attached

Complaint: ***
I am
rejecting this response because: The company did not respond to my request in a timely manner, although after a lengthy exchange the dispute was settledI would like it on the record that this business was rude, unhelpful, and the resolution require much more time on my part than it should haveIt's clear that their customer service employees are poorly trained and do not know the basics in dealing with those who do business with them
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business never considered my original request to look into this matter further but only ended the conversation by stating they are sorry I made the
mistake. I did not make a mistake but rather was talking to them because I think they made the mistake. The charges were not with my original reservation when I placed the order for the tickets. They were added on on the day of my flights when I was "checking in" to my flight. I was not asked then if I wanted Priority Boarding while checking in. So I think it was an error on their part
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No Resolution was ever metMy complaint needs to stay on file
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have already received this letterIt does not addrsss that American Airlines made the situation worse by over selling the flights and placing American sideline employees in seats ahead of paying customers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***