American Airlines

Passenger has been contacted under case number [redacted] on January 29, 2018. See attached.

Passenger was contacted under case [redacted] on February 1, 2018.  Please see attached.

Passenger was contacted under case [redacted] on February 2, 2018.  Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and although I am not happy with the response it is obvious...

American Airlines does not care about customer satisfaction and this is not going to be resolved to my satisfaction. I did receive a refund as promised by the telephone customer service representative but I was not compensated for the issues with my trip. 
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted].

Complaint: [redacted]
I am rejecting this response because: there is no solution that has been offered. The ticket #'s are as follows [redacted]I responded to the gentlemen...

from American Airline Relations via my personal email as that is how he contacted me on Friday, March 16th.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  This is an old letter that they sent me before I reached out to you.  They still have not resolved the issue or responded to my latest inquiry.  
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and resolution has been offered. Also, called and explained reasoning.

Complaint: [redacted]
I am rejecting this response because:Again, from what I was told and how I have been treated I don’t and will not accept your response. You have not resolved my complaint and you have taken advantage of an innocent young girl and treated people unacceptable. Because of health reasons I was unable to do anything. You continue to take months to respond to an inquiry probably thinking I will ignore it. Your a big business taking advantage of poor people and treating people this way is not acceptable. You basically took a huge some of money for nothing and that’s not right. I do not accept this. 
Regards,
[redacted]

The response from American Airlines is ALMOST TWO YEARS AFTER THE INCIDE T. I will no longer fly this shady airline and I will  tell all in the travel industry to do the same. Complaint6
I am rejecting this response because:
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and resolution has been offered

Complaint: [redacted]
I am rejecting this response because:Hello. I have received a reply from American Airlines saying they have issued me some sort of voucher for my troubles. I have yet to receive anything though and have no idea what they are referring to. I am trying to get in touch with them but they never leave me with a phone number to call them back on and an email reply to them just goes to a generic email box that no one seems to answer.  Is there anything else that the Revdex.com can think of for me to try to get in touch with them? Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Yes they did..
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I slept on the ground at the airport because American Airlines gave away my seat despite me arriving before gates closed.  Also considering I was flying American Airlines to the airport and got delayed due to unable to taxi, they should know that.  When I got to the gate, the gate individual yelled out first 2 people to say they want these tickets get it! Is that even allowed?  I want answers to these please.  Thanks!
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because the company appears to have sent a generic response.  There was certainly no outreach made to me on behalf of the airline even to apologize for the incident.  I do not see anything concrete as to how American Airlines "resolved" this issue.  What a disappointing experience.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because American provided no answer to why they never looked for my bag for ten days while I was overseas WHEN THEY KNEW WHERE IT WAS. I begged them to at least take ten minutes to look in the last place we knew the bag was located - at the check in counter at DFW. In fact, it remained near the check in counter the entire ten days. If anyone had bothered to go look, they would have seen it. In fact, when another airline employee passing by finally saw it, they contacted me, BECAUSE IT STILL HAD MY NAME AND ID ON IT. I can understand if the bag was truly lost. In this case, the bag was exactly where I gave it to them, and no matter how many American employees I spoke to (long distance) no one would help, no one would call, no one would walk and look. That is unacceptable. 
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on June 1, 2015. See attached.

Passenger has been contacted under case numbe[redacted] on January 10, 2018. See attached.

Customer was contacted on April 17, 2018 under case 1-26689119531.  Please see attached.

Complaint: [redacted]
I am rejecting this response because: They denied they lost my luggage, no compensation and not even an apology. 
Regards,
[redacted]