American Airlines

Complaint: [redacted]
I am...

rejecting this response because the company appears to have sent a generic response.  There was certainly no outreach made to me on behalf of the airline even to apologize for the incident.  I do not see anything concrete as to how American Airlines "resolved" this issue.  What a disappointing experience.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because American provided no answer to why they never looked for my bag for ten days while I was overseas WHEN THEY KNEW WHERE IT WAS. I begged them to at least take ten minutes to look in the last place we knew the bag was located - at the check in counter at DFW. In fact, it remained near the check in counter the entire ten days. If anyone had bothered to go look, they would have seen it. In fact, when another airline employee passing by finally saw it, they contacted me, BECAUSE IT STILL HAD MY NAME AND ID ON IT. I can understand if the bag was truly lost. In this case, the bag was exactly where I gave it to them, and no matter how many American employees I spoke to (long distance) no one would help, no one would call, no one would walk and look. That is unacceptable. 
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on June 1, 2015. See attached.

Passenger has been contacted under case numbe[redacted] on January 10, 2018. See attached.

Customer was contacted on April 17, 2018 under case 1-26689119531.  Please see attached.

Complaint: [redacted]
I am rejecting this response because: They denied they lost my luggage, no compensation and not even an apology. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I can't access the refund info without the ticket number. How can I get that info
Regards,
Joyce Tomalia

Passenger has been contacted under case number [redacted] on September 16, 2015. See attached.

Passenger has been contacted under case number [redacted] on January 11, 2018. See attached.

“American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted]

Complaint: [redacted]
I am rejecting this response because:They never did anything to fix situation 
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:American Airlines did ABSOLUTELY NOTHING to resolve the issue. They did not even attempt to resolve the issue, they simply responded by saying there is nothing they can do. Worst airline ever!
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted]

Passenger has been contacted under case number [redacted] Policy and procedures have been explained.

Passenger has been contacted under case number [redacted] on January 31, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the business never contacted me after I contacted them MULTIPLE times. I requested MULTIPLE managers contact me and the airline NEVER got back to me.
Regards,
[redacted]

Passenger
has been contacted under case number [redacted] on August 24, 2015. See
attached.

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at a[redacted]

passenger has been contacted under case number [redacted] and resolution has been offered.