American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I didn’t reject. I picked reject because the case is not yet solved. If I had picked accept , the case would be closed. I will accept when they ammend for their wrong doing. I will be sending the form to them for reimbursement.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger was responded to on February 2, 2018 under case [redacted] [redacted]  Please see attached.

Complaint: [redacted]
I am...

rejecting this response because: My complaint for discrimination against American Airlines was never addressed.  I am tired of trying to contact American Airlines only to get brushed aside.  I was unfairly treated on my flight and I watched passengers who had bags that were twice the size of mine pass by.  I believe that at this point, my only option is to sue American Airlines for a much larger amount than I had requested.  I can safely say that I have done everything in my power to deal with American Airlines yet their attitude and behavior shows why they are the worst company to ever exist.  I don't think it is right that American Airlines use its power to perform unlawful actions, and ignore the customers that file numerous complaints with the "I am sorry" excuse while really not being sorry and think that it is ok to trample civil rights.  I am sure that this excuse will once again be ignored and they only way I will be taken seriously is in a court of law.  Well, if that is what it comes down to then it is what it is.  I have gone through such an ordeal with American Airlines and now it is time for them to pay.  The bill always comes due.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They never contact me.
Regards,
[redacted]

Passenger was contacted under case [redacted] on January 5, 2018. 
Please see attached.

Complaint: [redacted]
I am rejecting this response because: AA did not resolve the issue or address it in my opinion. I am not aware of any action AA took to contact me about it or solutions to avoid from happening to other passengers in the future.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11231711, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 24, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:We are not satisfied with the offered compensation, as we have no use for the American Airlines vouchers. We require compensation in cash.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on June 25, 2015. See attached.

Passenger was responded to under cases [redacted] and [redacted] on February 9 and February 12, 2018.  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I understand that mistakes...

happen - and the majority of American Airlines flights I've taken I have not had any issues with. Thank you for the eVoucher. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because American Airlines ignored my complaint and letters.  This case is now years old and they have never made me whole for their terrible service.
Regards,
[redacted]

A response under case number [redacted] was
sent to the customer on January 9, 2018. See attached.

Passenger has been contacted under case number [redacted] on March 6, 2018 and then was followed up with a phone call to explain. See attached.

Complaint: [redacted]
I am...

rejecting this response because:American Airlines (AA) did respond that no further action would be taken and I responded back that it was unacceptable.  As stated in the original complaint, AA did not live up to the obligations provided to me by the reservations agent.  If that agent did not follow policy, that is not my problem.  They provided me information for which I relied on and then I was charged full price for their mistake. Until restitution is provided or some other agreeable compensation, the matter will stay unresolved. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because you are not investigating the root cause of the problem.  Talking to the manager after the incident does not accurately convey the problem.  Find out when I made the reservation, I made it with an agent over the phone and if you have recorded calls, review the conversation.  Then you will find that the reservation agent gave false information which led to the overall issue.  In my field we call this the RCCA process, Root Cause and Corrective Action.  Every case reviewer goes to the conversation post incident, not to the root cause which was the conversations held pre-incident.
Regards,
[redacted]