Appliances Connection

This website provides a lot of good quality product with very good price compared from other stores. I have purchase most of my major appliances from them. High recommended!

I placed an order for a new Refridgerator on Dec **, the day our failed. I understand holidays and shipping delays that may occure around the holiday. On the web site it says that I could expect delivery in 4 to 5 days from order. I had the option to purchase at my local [redacted] or [redacted], but saved approx $200 on this purchase. It is January [redacted] and my refridgerator is not even scheduled for delivery! This company takes your order, at this point you have a fee to cancel, then schedules shipping from a New Jersey Warehouse. I would not recomend the business, and will never order from them again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
  Appliances Connection ran my credit card again when It was rejected , and a week later I find out they did this, I had already ordered another washer / Dryer combo. through them and canceled it when I found out what they did, I also have emails stating that they will not charge until ready to ship, And on July **, [redacted] is contacting me that my item is ready to be shipped after I had canceled it, Appliances Connection offered me a 10 year warrantee and white glove inclusion because they felt bad that it was taking so long to ship, As far as I am concerned, This dispute is over as far as I am concerned, my Bank has credited back to my card the money with help from [redacted], My Bank also told me not to cancel the dispute as it would leave me open for other charges with the vender, Appliances Connection repeatedly asked me to drop the dispute and they would credit me back, What they would have credited me back is left to imagination, I personally consider them to be a predatory company with less then ethical intentions.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our records indicate the customer called us to cancel the order when the order was already loaded to the truck and was unable to pull the items out of the trailer , we have tried to stop the order but it was already handed to the shipping company , our records indicate $300.04 has been refunded ,...

the shipping company charged us $165.00 each way .I'm including an excerpt of our return policy :?When a Fee will be Deducted From Your ReturnIf you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $0.75 per pound return shipping fee.If you refuse delivery for any other reason besides a damaged product, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee for the non-damaged merchandise.Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.If an item is returned in a condition other than new.If parts or accessories are missing from the original packaging.We do apologize for any inconvenience this may have caused .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10218298, and have determined that my complaint has NOT been resolved because:

 
Hi –
The replacement door did arrive today, and again, the door was bent.  I have refused delivery of the damaged door and notified Appliances Connection of the damage, and asked them how they were going to rectify this situation.
Thanks.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I am waiting for a credit for the 2nd damaged table that was delivered on 12/**.  I was told yesterday (12/**) that a credit was issued however I have not seen it appear on my account yet, therefore, this issue remains open.I am upset that the 2nd table arrived damaged and have filed a complaint against the delivery company as well. They promised a specific delivery date (weekend of 12/**) and did not deliver until 12/**.  I am still waiting on my chairs; this order is not completed and I am not satisfied and am wondering why it has taken over a month for chairs to be delivered.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Worst experience ever. Stay away. I placed an order on 7/* for items that stated had more than 10 available for immediate delivery. I called and customer service confirmed they had them and they would be available for shipment after the 48 hours for processing. So I placed the order. Never recieved a processing confirmation so I checked one week later, they assured me they were in stock and would process the payment immediately. An additional week goes by and my credit card called because they took two weeks for processing and wanted to to confirm it was ok. I confirmed and called AC and at that point there were no appliances in stock. I specifically asked and only ordered these appliances because they confirmed they were available and would be shipped. I ended up contacting customer service 11 times, by email, several times by chats and four times by phone. It is now 7/** and they can't guarantee delivery for August [redacted] which is the completion date for my remodel! If you don't mind waiting six months for the horrible processing then you can go with this company, but be warned that they say they will do it and drag out the delivery. Least professional company I have ever dealt with and I came from a customer service and purchasing background.

The shipping company [redacted] will confirm the order was shipped and here the tracking #  #[redacted] .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While it is Appliances Connection's policy that requires the driver of the delivery truck to stay while the customer inspects all items before they leave, they do not own or dictate the delivery companies employees.  Appliances Connection does not have their own delivery service.  They use a third party company whose own rules dictate that the driver has a total of 15 minutes to unload, unwrap and deliver.  The driver is NOT ALLOWED to stay while the recipients unbox and inspect the items delivered.  The driver notated on the Proof of Delivery that the boxes were damaged in good faith that his note would cover me if the items were damaged.  Appliancesn Connection would not honor this and just kept sticking to their policy that the driver couldn't leave until I inspected and signed stating that the delivery was satisfactory.  They use this loop hole knowing full well that they, nor I have have control over the delivery companies employees.  It took me 2 full hours to open and unwrap 6 very large and heavy boxes of furniture.  By Appliances Connection's own admission and calculations I apparently am given 15 minutes per box  - which would have been an hour and a half.  WHAT DELIVERY COMPANY WOULD WAIT AN HOUR AND A HALF FOR A RECIPIENT TO OPEN THEIR DELIVERY????  NONE!!!!  This is a loop hole Appliances Connection uses to get out of practicing proper and ethical customer service!  I had 2 pieces of furniture that were delivered broken.  One they say they are replacing, but 2 months later I STILL do not have a replacement.  Then other broken piece of furniture they wouldn't replace until I pay to have it shipped back.   It will cost me over $100 to ship it back.  I have accepted their offer of $75.00 credit to keep the item as is, only because I was getting no where with this company.  Their responses to me have been inconsistent.  Both pieces of furniture were damaged in the same shipment and they are supposedly replacing one piece at no cost to me, but not the other.  I have requested an update on the piece that they are supposedly shipping to me and I keep getting the run around.  For a month now they have been telling me that it was shipped and they will get me the tracking number.  I still have no tracking number and no replacement.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The extended warranty company offered that the customer can ship the microwave to one of the service centers and they will cover all the shipping expense involved in addition to the repair expense .

This company is conducting a scam operation. I ordered a washing machine on August 4, to be delivered on August 15. Then I got a series of emails changing the date. I couldn't wait, so I called to cancel the order and was told they would throw in a ten year warranty (which I learned comes with the washing machine) and not charge me to take it downstairs (which no one else does anyway). When they said that it might come the FOLLOWING week, I cancelled. They said that I no longer had a relationship with them; rather, with the delivery company. But they changed delivery companies twice and the delivery company's tracking function did not work. I contacted my credit card company. Now, nearly a month later, the second delivery company continues to phone me. I have written back to the company numerous times and to the delivery company and they ignore me, so I have had to put their messages in my spam folder. They are harassing me and I have asked them to STOP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do understand that some things may be unavoidable but prompt communication should be initiated by the company without the customer having to ask why their order hasn't been delivered. This would prove the company has a concern for the customer and is trying to get the customer's order delivered as quickly as they can. This would also lower suspicions, especially since there are so many similar complaints about customers not receiving their orders in a timely manner. It would also help if the sales department explained to the customer that some items will take longer to deliver (maybe by contacting the vendor to determine lead times and relaying that back to the customer before actually processing the order). This could be helpful to the customer in making changes in their plans. 
As of yet I haven't received any information that my appliances have actually shipped from Appliances Connection or received by [redacted]. I will accept resolution when all my appliances are delivered undamaged.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our records indicate we have processed and emailed return authorization number for the customer to return the item , we have 30 days return policy and since the return request still within the 30 days the customer is entitle to receive return number .we will credit the account in full once we...

received the time in our warehouse .

per the tech service report (below) it indicate that the parts we ordered has bas been installed and sectional repair is completed :
Thank you for choosing Guardsman Professional Services to service your customer. Our records indicate that your consumer’s service has been completed. Please see the below information from the technician report for your records.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Detailed Explanation of work requested by partner: Reclining Loveseat-- Please install the new motor that has been delivered to the customers home. Just swap out and plug in. The customer is elderly and cannot do themselves. ** Verify cust has the part**
Detailed Explanation of work performed by technician: The technician replaced the motor on the loveseat
Actual Service Date: 10/[redacted]2016
Tax Amount:USD 0.00

Thank you for allowing us the opportunity to meet your needs,

Customer Service was great. She went over the order details, my warranty details and before purchase they were able to answer all my needed questions. the shipping was hassle free also. shipper contacted me about 1 hr ahead of time and also moved the couch to where I wanted it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They never set up a service call. They told me it is not considered a service call and that I should get a local handyman to put the motor.  They told me to send them the invoice and they will see if they can get an approval to reimburse me.  I cannot afford to pay a handyman with the possibility of not being refunded. Also I informed them that I do not have the funds to hire a handyman.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I really tried to like this company but they failed me miserably. In mid-February I ordered a Kitchenaid Convection Microwave. The ordering process was a snap and I thought WOW nice process. Well, then things came off the rails. The microwave took a week to get across country. No big deal. The delivery company calls and arranged to deliver and install it. So far so good. The delivery company shows up on time. Nice touch. The delivery company looks in the back of the truck for the microwave. OOPS...it's not on the truck. Called AC and they advised they would waive installation fee and get me the microwave. I agreed. A week later I get an automated message from the delivery company that they had attempted delivery. No one called and as such the guard wouldn't let them in. Shame on them. So I rescheduled yet again. Finally, two weeks later the unit arrives and the guys are ready to install it. OOPS...the unit is badly damaged. I was advised by the delivery company to refuse delivery and open a claim. So, off I go to call AC. At this point, I simply asked them to cancel the order and refund my money. AC rep advised they would look into it and get back to me. I advised them that resolution needs to occur by a certain date or I will call the credit card company and dispute the charge. AC advises me they will take care of the problem. Two days later I get a call from delivery company advising they can deliver the next day. I capitulate and take the day off, notify the guards, and wait. Delivery company is again very timely, however, they attempted delivery of the same damaged unit that I had refused earlier. I wonder if they thought I wouldn't notice the HUGE DENT in the unit. Obviously, I refused delivery again and called AC. Was asked if I wanted another unit shipped. I declined and again asked for a refund. I was first told yes then placed on hold. After the hold, the same rep advised that they would look into the situation after I asked for confirmation of the refund via email. At this point I realized they had no intention of refunding my money and would string me along until I allowed them to send another unit. I hung up, called my financial institution and disputed the charge. I will NEVER do business with this firm again and I would caution you to be very, very certain you're willing to put up with these hooligans.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There was more than one broken piece, and I have not received them.  Nor have I received any update on this. In addition, I have not received the warranties that they promised, b/c they keep forgetting to send them (I assume).  No response, so I wouldn't know.  I have a receipt stating I should have had them 6 weeks ago, but nothing.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

upon reviewing the complaint , our records indicate the dishwasher has been shipped with [redacted] , it has come to our attention the shipping company scheduled delivery on 10/**/2014 , but for some reason the delivery didn't;t take place , As a courtesy for the delay we have upgraded the delivery...

to White Glove service and offered 10yrs extended warranty .
we do apologize for any inconvenience this matter may have caused .

I ordered a chair and ottoman from Appliance Connection. It took 30 days to receive the chair and ottoman. The chair has a broken back and the ottoman does not have any legs. I called Appliance Connection as instructed on their invoice, within 4 business hours of receiving the product. During their investigation they instructed me to tear out the black material under the chair and take a photograph of the broken chair. I did as they requested. Their reply was that they would give me $50 and 4 legs for the ottoman. I demanded that they deliver an undamaged chair. Their response was to cease any communication with me. This is nothing short of stealing $600 from a customer.