Appliances Connection

we spoke with the customer today and we agreed to fix the unit and offer $1000.00 discount .kindly , update your record.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They never set up a service call. They told me it is not considered a service call and that I should get a local handyman to put the motor.  They told me to send them the invoice and they will see if they can get an approval to reimburse me.  I cannot afford to pay a handyman with the possibility of not being refunded. Also I informed them that I do not have the funds to hire a handyman.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Upon reviewing the order it appears the customer claim...

buyer’s remorse, as he doesn’t like the look of the chair, we have contacted the manufacturer regarding the issues of the logo and the manufacturer agreed to replace the back seat or even offered the customer to fix it locally and provide a bill so he will get reimbursed , the customer insisted on returning the chair even though the manufacturer will charge us 15% restocking fee, we agreed to credit the customer in full once he ship the chair back , check below copy of the email we received from the manufacturer .
[redacted]       [redacted]

We are still willing to work with the customer and deliver the chair ,if the customer still interested please submit the order online as we stated in our previous response we willing to pay for expedited deliver at no cost to the customers..

Unfortunately , we don't see valid reason to issue credit since the order was shipped ,However, in order to maintain customer satisfaction we willing to extend 10yrs warranty on all appliances purchased cost per warranty is $49.99.We hope that [redacted] will accept this offer as honest friendship and continue doing business with us in the future.Please consider our efforts in resolving this matter and close the case for satisfaction.

The shipping company called to schedule for delivery , the customer cancelled the order after it arrived to his state .the customer cancelled the order on 10/** while the shipping company scheduled the delivery on 10/**.?

I would definitely not recommend doing business with this company. After placing an order 1/**/15 and being told it was "available". I find out this isn't actually "in stock". Several weeks go by and then it becomes "in stock". When I ask when the deliver date should be they say as soon as it's "in the warehouse". Each week the date on the website keeps changing pushing delivery further and further. Last week I contacted them again because the site said "shipping" and was told it would ship withing 48 hours. FIVE days later, I get another email saying the order is "en route to warehouse" with an estimated shipping date of 2/**/15 - that's over a month since we placed the initial order. There are several extremely negative reviews and complaints through the Revdex.com. I wish I had researched this company before ordering. It won't happen again!

Upon reviewing the complaint we have ordered replacement hood which was shipped and delivered under FedEx Tracking Number: [redacted].
As for the installation, our records indicate we have refunded the customer $219.97 since he cancalled all installation.

I received a damaged couch. I may possibly receive $100 back as a payment for having to put up with the broken merchandise. I really got stuck with the couch. The couch was $750. I posted what the company said about returning the couch below for a refund.
However, to return the item I would have to pay more than half the cost of the couch. That means I lost 50% of my money for nothing. So, that is why I am stuck with a broken couch from [redacted].
They sold me broken furniture and returning it I will lose half the money paid to them. Don't let this be you.
This site is a scam and NO ONE SHOULD BUY FROM THIS SITE. They show no respect during the customer service for trying to return the item and they closed the customer ticket without me being fully adviced on my options and answering basic questions I had. I thought they could at least respect someone who they scammed out of $750. They ulitmately stronged armed me into excepting a $100 credit return. I have yet received it as of today. This isn't a reasonable offer considering half my couch is broken you'd think I would get half the cost of the couch or at least 25% back. If this couch was in a store it would be sold at cost because of the damage.
Here are their options for returns:
Option 1) includes an address to ship back to with an insured trucking company of your choice under your expense.
Option 2) $153 for shipping back to us and $153 for loss of shipping to you and a 10% restocking fee = $376
Option 3) "my only real option" Except what money they offer. They first offered $50.
I write this review to help protect people trying to support online American businesses. It's ultimately your choice to spend your money, but I'd say support an American company that has ethical standards and values unlike this company.
Any company not willing to support Revdex.com probably isn't a good company like [redacted]

Upon reviewing the complaint , the issues presented have been addressed and resolved , the items ordered have been delivered, we have to contract two shipping company in order to accommodate the customer’s schedule , we...

understand the customer paid $69.99 for installation which wasn’t completed , a refund has been issued to the customer’s account .
We do apologize for any inconvenience this may have caused , kindly update you record and close the case .

Worst experience ever. This company has taken me for $1500 and has not sent the furniture. All I have received is a bogus tracking number. I ordered the furniture on Nov **, 16. All three pieces were "quick ship" items. They should have shipped in 24-48 hours. It is now Dec **, 16 and still have no idea where the furniture is. I spoke to the trucking company this morning who told me they never picked up the furniture and that the tracking number that was supplied to me is no good. I have asked over and over again for my money back but keep getting told that they cannot refund my money because it has already shipped to me. All they keep doing is provide me with a bogus tracking number. What a scam this place is. How can they be shut down??

Upon reviewing the complaint our records indicate the customer submitted online order for Refrigerator Model # WRF57R18DM priced at $779.00 ,and Freezer Model # WSZ57L18DM priced at $1399.00 .The customer assumed by ordering these two units will have a matching set , well those two units...

don't look a like, as one unit has a flush square door and the other has round door , the dented door has been ordered and replaced , the customer requesting to have similar doors on both units which we are trying to accomplish ,since we shipped what the customer ordered we are not at fault the units don't look a like ,however, the customer requested RMA to return the unit we have emailed the customer the RMA instruction and as a courtesy we have waived any restocking or shipping fee, and we will issue full refund once the items returned .?

I received an appliance product that was damaged and called customer service to report it. I was told a claim needed to be filed and that if I had any pictures, send those as well. A little skeptical at first, I was very impressed with the speed and courteousness of how my issue was resolved. We settled on a fair discount and they are sending replacement parts. I will definitely use AC again.

Here at AppliancesConnection, we truly strive to provide ourcustomers with the very best Customer Service, ensuring they are satisfied. Weare truly sorry to hear of the difficulty experienced during the conversationwhich [redacted] had with a Customer Service Representative. Our calls are closely monitored and often recorded forquality assurance. In an effort to ensure this matter is never to reoccur, wewill surely look into the conversation which took place, and seek a recording.If found necessary upon completion of investigation, the representative which[redacted] had spoken with will be submitted for retraining. We thank you for providing us with your valuable feedback,and assure you it is being taken strongly into consideration.











7/27/2015

We sincerely apologize for any inconvenience this matter may have caused you, and truly take your concerns into consideration. Our records indicate this order has been cancelled per the customers request and full refund has been issued . Kindly , update your record's.

we have contacted the manufacturer and they still waiting on the shipment for the cushion , As an alternative solution we are willing to credit the customer $100.00 so he can buy the cushion locally .

Customer placed this order at the end of June, 2016, order less the bookshelf was delivered early August 2016, customer was notified and aware of the backordered bookshelf. After receiving the delivery, it was until over a week, that our mutual customer reported the damage to the desk. Regardless of...

the time lapse, in which we cannot tell how the damage was incurred due to the time difference, we requested pictures from our mutual customer. Customer had agreed to keep the unit as is for a 15% partial credit, in this case, it was $75.00. Recently when the bookshelf was ready to ship, customer contacted us indicating that the hutch was also damaged and thus wanted a replacement. Given the longer time lapse, we had called the manufacturer requesting assistance in this matter. The manufacturer had agreed to replace the hutch free of cost to the customer. We had tried on numerous accounts to reach the customer to confirm that the address to send the hutch would be the same. Every time we call, the customer would speak for a short while then proceed to hang up the call. Since the address could not be confirmed, and customer did not seem satisfied with the free replacement of the hutch, we have advised the manufacturer to hold off on the shipment. The bookshelf will be ready for shipment later this month, customer is aware of this as well, we issued a refund for the bookshelf (still processing), against our cancellation policy. We are sincerely asking to resolve this case. The desk's issue was taken care of, agreed by all parties involved, for our mutual customer to keep as is for $75.00. The hutch even though we were not notified of said damage initially, we had tried to resolve this matter even though delivery was over five months ago with a free replacement, but the customer seemingly refused and declined this option. As for the bookshelf, we have initiated a refund as the customer does not want it anymore, even though it is ready for shipment soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint was regarding the type of treatment and unprofessional experience I had with the manager at Appliance Connection.  Please note I did not cancell my order when I called to inquire about the status of my order that was 5 weeks late I was screamed at by the manager and HE cancelled my order because he told me he did not want my business.  I  did recieve a credit however,  the cancellation and issue was per the manager. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

AppliancesConnection.com seemed to be the best place to purchase appliances for my kitchen remodel due to their low prices and good reviews. After much on-line shopping, these guys had the lowest price overall on two ovens, cooktop, microwave and fridge. Unfortunately I ordered on a Friday of a Jewish holiday weekend so no customer service help until the following Weds. Order went in fine and was told things should ship in a week or so. Fast forward two weeks, no shipment. All appliances showed ready to ship except fridge. A week later, still no shipment. Called them, was told the manufacturer had not delivered any fridges but would soon receive them. My choices: 1) take shipment of fridge separately when it arrived but lose a chunk of my shipping discount or 2) wait for fridge to come in. I waited but when I was told the fridge was still not in a week later, I decided to shop around for options because my contractor needed the items. It was a blessing in disguise. I found all the appliances except the MW had fallen in price at their competitors. So, I tried to cancel my entire order except the MW. Got "interrogated" by the service rep but she didn't change my mind. So, she put on her "supervisor" who pressured me hard to not cancel my order. He was rude when I insisted. But, instead of keeping the MW on my order, the service rep cancelled the whole invoice and hung up on me. Fine... I save a couple hundred bucks. However, more shopping revealed they still had the best price on the microwave. That's why I decided to risk completing a new order for it online. It shipped no problem and I got a good deal. However, when it arrived, it had a small piece of metal stuck between the inside/outside pieces of glass on door. It looked liked the glass was cracked but it was just a manufacturing problem. Called back to tell them and to get direction on how to proceed with a warranty claim. They told me to take pictures of it and they would email me with directions. Never got the email (but they had my email address for sure). Called 2 days later and was told they sent an email but they would try again. 3 days later, still no email. A day or two later, the piece apparently fell down to the bottom of the door and was no longer an issue. However, I never got the follow up email from AppliancesConnection. So, bottom line- good prices, but not always the best. Fast shipping when they finally get your items in stock. Customer service- the worst. The other places I dealt with were far above and beyond this amateur outfit. So, buyer be warned and good luck if you chose to purchase here.

I'm grateful to have real good people such as Nigel who works in the customer service dept. This entire organization is all about helping the customer, even if the customer is at fault. In short, they right my wrong, and didn't charge me no additional funds. IF you need help ask for Nigel, Morrie and lastly Calvin. The fore mention will take good care of you without the drama...