Archival Albums & Photo Pages

Revdex.com:
Thank you for attempting to achieve a resolution to my complaint.  On 3-1-2016 I talked to [redacted] at Archival Photo Pages and he stated that they shipped my order, but he could not give me a tracking number for the shipment nor has a tracking number been emailed to me.  He asked that I wait one week for my order to arrive.  So I will have to wait until next week to see if I receive my order.  [redacted] also gave me the names of [redacted] and [redacted] to contact regarding this issue.  I have reviewed the response made by the business in reference to complaint ID [redacted] and will have to wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com, We sincerely apologise for the inconvenience. The payment issue occurred due to a technical glitch in our payment system. We have our technicians working on it and will have this sorted shortly. We will surely refund the excess charge ASAP.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will accept this if I do receive my order and it was shipped on April 3rd.  I have been told before by this company my order will be shipped, but it was not.  No one informed me there would be any sort of delay for any reason.   I  will let you know right away if I do receive this order .  Until then, I will have to take and wait and see attitude.  Thank you for your help.  I will be in touch.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complaint ID: [redacted]
Received a Money Order from Wells Fargo Bank in the amount of $59.91.
Thank you for your help in this matter
[redacted]

Dear
[redacted]
I
am so sorry for the delays again and the lack of communication.  We have
purchased the factory and it has delayed order delivery during the
transition.  We now have our raw materials in house and are making
products and shipping orders, including long overdue...

orders. 
I will make sure your order is resent to the factory for immediate processing
and again I am sorry your order got caught up in what we thought would be a
smooth transition.  Needless to say it has not been, but is fixed now and
finally running smoothly.
Sincerely,[redacted]Customer Service

Dear Revdex.com,
We were unable to process the check for Gina due to some technical glitch. The customer will receive her check $50.72 in next 10 business days.
Thanks & Regards.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

Dear Revdex.com,
 
A refund has been sent out check number [redacted] for $107.82 on March 27th, 2014.
 
[redacted]
Customer Service

Dear Revdex.com, We Understand the customer's concern and we are going to ship the order soon . We apologize you and the customer for the inconvenience.   Please bare with us for few more days.

On February 3rd, 2016, I sent in an order for two items; ever since then I have been waiting for them, but whenever I call to find out why there is a delay I get nothing but polite excuses. I've spoken to at least three people and each one makes a different excuse and promises I will get the package by a certain date, but so far nothing! I just sent an e-mail request today to return my money. There may be legitimate reasons for the delays, but I am tired of waiting.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,
 
Please refer to attached invoice and copy of UPS label. This order is going to UPS today 5-8-2014 by 5:00 PM Pacific time. You can confirm this with the attached UPS tracking number UPS Package 1 Tracking #: [redacted].
If you have any...

other questions or concerns please call us at 1-877-814-2554
 
[redacted] [redacted]
Customer Service
Archival Photo Pages
1-877-814-2554

Hello,
We deeply apologize for the delay that had happened. 
However, we are pleased to let you know that the order is ready and will be shipped in the next 24 hours. 
Kindly allow 8 business days for the shipment to get...

delivered. The sole reason for the delay was shortage of raw materials.
We do assure that this kind of delays will not be repeated as it was totally unprecedented.
Thank you,
Archival Photopages

I have finally received the merchandise I ordered from Archival Photo.  Thank you very much for your help.  You may now close the case.  Sincerely,  [redacted]

Dear Revdex.com,
We do apologize for the delay in shipping this order to customer [redacted] Seiler. UPS Package 1 Tracking #:[redacted]73 will confirm the shipment of this order to the customer. We have added an extra album...

and pages to this order as a courtesy. Again we do apologize.
[redacted]
Customer Service
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
I have received my order.  Thank you very much for your assistance in this matter.
 
Respectfully,
[redacted]

Dear Revdex.com, 
We are aware of the situation. The Refund has been processed. CM #[redacted] is the number for reference.
Thanks and Regards

My complaint is ID[redacted]. In rejecting the offer by Archival-Closeout Connections; I have rec'd a credit on my charge card for $26.88 on my next statement. Before calling my Mastercard at [redacted] I called Archival 3 times this a.m. and The phone service was temporarily unavailable. Their promise to ship my order is dubious, considering the 3-4 times they said it had been sent. Their employee was [redacted]. She also assured me the order would not be chgd. until shipped and yet the $26.88 was chgd. to my acct. May 4; one day after placing the order. Revdex.com and Ms. [redacted], thank you for your assistance. [redacted]