Archival Albums & Photo Pages

Review: I ordered three photo albums on 2/28/2015 and the charge of $66.88 was processed on 3/1/2015. To date there has been no delivery nor any indication of when a delivery might be made. I have tried, each work day to call their [redacted] # and it just clicks off, not even a ring to leave a message. Their on line live support is chat is always offline, thus I can not get in touch with the company, if it even exits anymore.

Can the Revdex.com help?Desired Settlement: I would like to receive the photo books, but if not available then a credit card refund is due.

Review: I placed an order with this company in July 2014. I have not received anything I ordered from them. I have had numerous phone conversations with customer service representatives from this company. Each time I was told the representative would check with the warehouse and call me back to let me know why my order had not been shipped. No one would ever call me back. For the past three weeks, when I have called this company I would get a busy signal. I have also mailed them a letter. I got no response from it. I have tried to e mail this company and the message would not go through. I would either like to receive the items I ordered or receive a refund.Desired Settlement: I would like to receive the items I ordered or receive a refund for $379.67.

Review: I placed an order at the end of February, 2015 for photo albums, my account was charged for the product but I have not received my order. All attempts to contact this business by telephone and e-mail have failed.Desired Settlement: While I would prefer to receive what I paid for, if they cannot meet the order then the least they could do would be to provide a refund.

Review: I ordered 1 personalized photo album and pages in February via phone after receiving a catalog from the company. My credit card charge was recorded 2/5/2014. The album was to be sent to a friend in New Jersey. I have contacted the company via a "chat room" several times because of the delay in my friend's receiving the album. One person (the "operator" in the chat room) told me that it was in the personalization factory, another told me that it had been sent, another that it was delived to a porch in Macon, Ga on 2/25 and the problem would be remedied. The call in which I was told that it was in the personalization factory was AFTER the aggeged delivery date to GA. The last person that I chatted with gave me her personal e-mail so that "I would be dealing with the same person". My last chat with her was about 3 weeks ago and she told me that they finally had a personalization machine in the main shop and the album would be sent the next day. Subsequent tries to get her to respond to my e-mails have failed and my friend still has not received the album. Something is terribly amiss at this company; I'm beginning to question its legitamacy. The exact dates of my contact with the company are approximate. Unfortunately, I did not make a note of the dates as I usually do.Desired Settlement: I would like the product that I ordered sent to my friend now. I would also like the business to be investigated. If it is bogus, I would expect and demand a refund.

Business

Response:

Dear Revdex.com,

Review: I placed an order Jan. 26, 2014 for items - totally $90.82

I was told items were not available so I asked for a refund and a cancellation of my order. I received a check (Wells Fargo #[redacted]) dated March 27, 2014.

The check was "non-negotiable".

I called Archival Photos on May 5, June 24, July 23, Aug. 5. Each time I have called, I have been told that a new check will be sent to me.

I have had contact with [redacted] and Abigail.

Aug. 12, 2014- I have not received a check.Desired Settlement: I would like a check for $90.92 plus the $10.00 I was charged from my bank for the "non-negotiable check" sent to me in March by Archival Photos.

Business

Response:

Revdex.com,

A money order has been sent to customer [redacted] in amount of $102.92. $92.92 for the amount of her purchase and $10.00 for the bank fee. We do apologize for the inconvenience caused to the customer.

Review: Ordered products on 2-13-14 (order number 2353) and have not received my order yet. We have a UPS tracking number that say a ticket was pulled on 4-23-14 but has not been picked up yet. Now no one is returning my calls. Let me know if they are out of business and we are just out the $251.47 we sent them in February.Desired Settlement: Or refund

Review: Placed order 5 months ago and still haven't received. I have contacted business over 30 times.Desired Settlement: Delivery of items ordered

Review: On June 30, 2014, I ordered $130.79 worth of products from this company. The order number is #[redacted]. I paid by credit card, and the card was charged on July 7, 2014. I have never received any of the products I ordered. I have phoned the company numerous times and was able to speak to a real person, the operator, only once. She sounded very nervous even though I explained I didn't blame her for this situation. I have never been able to speak with anyone in sales, customer service, or anywhere else. When I try to contact someone in one of those departments I am dumped out of their phone system.Desired Settlement: I would like a credit card credit. I do not want the products I ordered. I would like the company to be honest and give acceptable service to their customers.

Review: On 8/16/14 ordered products enclosing check to cover cost. Check cleared my bank 8/25/14. Called 11/12/14 and left message. Did not get a return call and called back and talked to [redacted]. He said management would call back. No call back. Called 11/19/14 and was told "products are in and will be shipped before the end of the month." Called 12/17/14, left message, no one called back. Called again later and talked to [redacted] He said had some problems with shipping, but will be shipped this week and I will have products within 10 days. I told [redacted] that if I did not have my order within 10 days I would take action.Desired Settlement: I would like my order to be shipped immediately since they say they have the products.

Review: On 12/09/2014 after receiving a mailer catalog from archivalphotopages, I decided to place an order for some photo page via their website (aarchivalphotopages.com)

I made payment via their website ( [redacted] $55.91) to this date I have not received my order.

contact 1; called their customer service number (1-877-814-2554) I spoke to a human, conversation on their part was very strange....NO RESULTS

contact 2; via their customer service email - standard auto reply - will return email within 24 hours.....NO RESULTS

contact 3; via their customer service email - standard auto reply - will return email within 24 hours -

Received an reply email on the 01/08/2015 . NO RESULTS , NO STATUS ON MY ORDER

01/15/2015 I HAVE NOT RECEIVED MY ORDERDesired Settlement: This service is unacceptable, they have proved to me they do not care about customer service, as noted above.

CANCELL MY ORDER AND SEND ME A REFUND CHECK WITHING 72 HOURS

Review: I placed an order for photo albums & pages on January 11, 2015 and received an email Order Confirmation # [redacted] on that date. To date, I have not received that order. I have called several times to find out the status of this order and keep getting put off. The total order amount of $70.66 cleared my bank on January 29, 2015. Today, February 23, 2015, I was told the order was shipped on Saturday, February 21, 2015 and was given the UPS tracking number of [redacted] When I provided that tracking number to UPS they indicated there was no record with that tracking number. I cannot believe the number of lies this company can come up with to scam the public. When I asked for my money back, "[redacted]" said he would have his supervisor "[redacted]" call me back, as he could not authorize a refund. "[redacted]", nor anyone else, has returned my call, nor do I believe they will. Given the number of complaints received by the Revdex.com, I feel this company needs to be closed down and all employees charged with scamming.Desired Settlement: Full Refund, as well as the closure and prosecution of Archival Albums & Photo Pages.

Review: I placed an order with Archival Albums & Photo Pages for a total of $254.91 on March 3rd, 2015. I used my [redacted] card and have never received my order. I have continuously tried to call and email the company but no one will return my emails for days (I received one email back on 4/6/2015 from a [redacted] and this person promised to personally send me my product the next day. I have never heard from this person again). The business telephone number listed on their website is disconnected & NO ONE HAS FOLLOWED UP WITH ME SINCE! I have continued to send complaints about not receiving my order daily to this company and the email automated response I receive back is this: "Thank you for contacting Archival Albums and Photo Pages. A customer service representative will get back to you within 24 hours. You can call us at 1-877-814-2554 or visit us at our website www.archivalphotopages.com. We look forward to speaking with you and have a nice day." NO ONE GETS BACK TO YOU IN 24 HOURS!!!!!! The company did not give me or send me an email confirmation order, a tracking number or mail my product to me at all! This is ridiculous and I hope this scam of a company is shut down & prosecuted for taking my money.Desired Settlement: I would like a FULL REFUND!!!!

Review: I tried to complete the complaint process online, but it would not let me past the demographics page.

I placed an order on 03/19/2015 with Archival Photo Pages for 4 POLY5M45x7H photo holders. The total came to $89.85 which I gave them a credit card. I was never charged and did not hear anything from this company until package arrived on July 29, 2015 with an invoice stating they no longer accept credit cards and the payment needed to be remitted.

Since I had not heard from this company, I placed the order with another company and received the product promptly.

I tried calling the 1-877-814-2554 to let them know I would be sending this product back and expected a refund. I could not understand the person on the other end of the phone and also had my husband try to talk to them as well. After waiting for a call back and never receiving one I sent the order back on August 14, 2015 via USPS both certified and signature return. The package was delivered and signed on 08/17/2015.

I then received another invoice asking for payment on this account, I again sent a certified, signature return letter on 09/10/2015 with copies of the first documentation that was sent and it was signed for on 09/14/2015.

I have now again received another invoice requesting payment and that I need to contact them with any issues. I am looking for a credit invoice showing a zero balance.

The invoices show PRD Holdings Inc. 2498 Roll Drive Suite 1618 San Diego CA 92154.

My husband is the bill to: [redacted]

I would appreciate any help I can get to resolve this billing because I have already spent $33.04 on registred mail to communicate with this company.

Sincerely,

[redacted]Desired Settlement: See complaint

Review: I placed an order, by mail, on 7-27-2015. Paid with a check. I have not received my order. The check has already cleared my bank, so I know they received the order. The phone number listed is not answered by a person--does not even ID the company. Just says to leave a message. But nobody is getting back to me. I went on line; left a message stating my problem where it says "contact us". I haven't received a response there either. I'm wondering if the company has shut down. I have ordered from this company for years. Love their product. But I can't get in touch with them.Desired Settlement: Be contacted by the business, find out what happened to my order, and hopefully get the product I ordered--or my money back.

Review: I have tried to contact the Company concerning my order ( name where order is to be sent is my Husband's ([redacted] Street,[redacted], NY 13439) I have pasted my emails and thier responses to my emails, below.

From: [redacted] [mailto:[redacted]@hotmail.com]

Sent: Sunday, February 2, 2014 09:36 AM

To: 'archivalphotopages'

Subject: order #[redacted] placed 1/4.2014 9:22 PM

Could you please let me know the status of my order? Payment was completed on January 4th, 2014 Middle-Weight Change Address Book Refills (36/pk) AB005 1 $6.97 $6.97 Middle-Weight Change Address Book Poly Pages (10/pk) AB007 1 $7.97 $7.97 Photo Album, Linen Classic - Forest Green We will imprint your name or message in rich gold block letters in the lower right corner of your albums front cover. 22 letters and spaces maximum, one line only, per album: Personalization charge will be added to album cost. Click " Update Price", then enter your text, then click "Add to Cart".: [redacted] LA00102 1 $28.94 $28.94 Subtotal: $43.88 Shipping & Handling: $9.97 Tax: $0.00 -------------------------------------------------------------------------------- Order Total: $53.85 [redacted] A. [redacted] Street [redacted], NY 13439 United States

[email protected] ([email protected])

Add to contacts

2/02/14

To: [redacted]

Cc: [email protected]

From: [email protected]

Sent: Sun 2/02/14 2:30 PM

To: [redacted]@hotmail.com)

Cc: [email protected]

I have checked on your order, the personalization has held up the order. It usually takes an additional 2 weeks to process. However, I will verify shipping date on Monday and will send you an updated email at that time.

Have a great day,

Customer Service

2/12/14

To: [email protected]

From: [redacted]@hotmail.com)

Sent: Wed 2/12/14 10:39 PM

To: [email protected] ([email protected])

I never heard back last week concerning my order. I would appreciate having a date my order will be shipped or has shipped, as well as a tracking number.

[email protected] ([email protected])

Add to contacts

2/13/14

To: [redacted]

From: [email protected]

Sent: Thu 2/13/14 8:11 AM

To: [redacted]@hotmail.com)

Dear [redacted], I am sorry for the delay.. your personaliztion is still at the engravers and should be completed any day. I would like to add a pack of extra refill pages to your order at no expence to you. Again I am sorry for the delay, beside the free pages, I am also willing to partially ship the items we have in stock. Please let me know what you would like me to do.

Sincerely.

Launie

Customer Service

2/13/14

To: [email protected]

Edit profile details

From: [redacted]@hotmail.com)

Sent: Thu 2/13/14 11:55 AM

To: [email protected] ([email protected])

I would appreciate having the in stock items on my order shipped to me at this time.

Thank you.

2/26/14

To: [email protected]

From: [redacted]@hotmail.com)

Sent: Wed 2/26/14 10:58 PM

To: [email protected] ([email protected])

I would appreciate knowing which, if any of my items ordered have been shipped to me. I ordered my items on January 04th. It is now February 26th and I have not received my order. That is not acceptable. I honestly feel that I am being put off, and I am not going to get any part of my order. You have my money, I would like the products that I ordered.

I feel I have been patient given the fact that I didn't email you concerning my order until February 2nd.

I would like a valid tracking number for my shipped order as well as a list of items mailed. If you have not and cannot fulfill my order I would like my money (53.58) refunded, directly. I have ordered Albums and products from your Company in the past to use for my business . I am very disappointed with the whole transaction at this point. I feel badly but, my next recourse will be to contact the Revdex.com to file a legitimate complaint.

[email protected] ([email protected])

Add to contacts

2/27/14

To: [redacted]

From: [email protected]

Sent: Thu 2/27/14 8:55 AM

To: [redacted]@hotmail.com)

Hi [redacted],

I am in touch with our warehouse and am tracking this down, I know it took longer than normal to get the personalization completed, but I am not sure why the rest has not shipped. I will contact you by the end of today. I am sorry for the delay and we do appreciate your business and your patients to date.

Thank you and have a great day, [redacted] Customer Service

3/05/14

To: [email protected]

Edit profile details

From: [redacted]@hotmail.com)You moved this message to its current location.

Sent: Wed 3/05/14 12:04 PM

To: [email protected] ([email protected])

And their answer was ???

3/14/14

To: [email protected]

From: [redacted]@hotmail.com)

Sent: Fri 3/14/14 10:50 PM

To: [email protected] ([email protected])

I have been given the run around by your Company. All I have been given are answers to appease me in hope that I will wait forever for the products I ordered. This certainly isn't the way a reputable Company would act. I would like my money refunded immediately.

[email protected] ([email protected])

Add to contacts

3/14/14

To: [redacted]@hotmail.com

From: [email protected]

Sent: Fri 3/14/14 10:50 PM

To: [redacted]@hotmail.com

Dear Valued Customer,

Thank you for contacting Archival Albums and Photo Pages. A customer service representative will get back to you within 24 hours. You can call us at 1-877-814-2554 -or visit us at our website www.archivalphotopages.com. We look forward to speaking with you and have a nice day.

Archival Albums and Photo Pages

Customer Service

3/20/14

To: [email protected]

From: [redacted]@hotmail.com)

Sent: Thu 3/20/14 7:06 PM

To: [email protected] ([email protected])

I would appreciate the courtesy of a reply to my last email. See below:

• RE: order #[redacted] placed 1/4.2014 9:22 PM?

3/14/14

[email protected] ([email protected])

Add to contacts

3/20/14

To: [redacted]@hotmail.com

From: [email protected] sender is in your safe list.

Sent: Thu 3/20/14 7:06 PM

To: [redacted]@hotmail.com

Dear Valued Customer,

Thank you for contacting Archival Albums and Photo Pages. A customer service representative will get back to you within 24 hours. You can call us at 1-877-814-2554 or visit us at our website www.archivalphotopages.com. We look forward to speaking with you and have a nice day.

Archival Albums and Photo Pages

Customer ServiceDesired Settlement: At this point the Company should refund my payment for the order. I would prefer to have my paypal acc't credited for the amount of the order (53.85). I believe if I were going to get the products I ordered, I would have them already.

Business

Response:

Dear Revdex.com,

Review: Ordered $71.79 worth of merchandise on June 29, 2014. Items ordered were 4 soft sided classic chocolate brown photo albums and 2 matching slipcases. My credit card was charged on 7-7-2014 for $71.79. On or about 7-8-2014 there was a message on my answering machine which stated that the $71.79 charge to my credit card had been incorrectly identified as a purchase from a company called Pieces in Places, which I believe is an affiliated company. In their catalog the company states that items will be shipped in 10-14 business days. I contacted the company by phone on 7-21, 2014. The lady I spoke with ([redacted]) said she couldn't understand why my order hadn't been shipped. She stated she was actually in Connecticut, was a supervisor, and that she had the items on hand and would ship from her location. I called again on 7-23-2014 and requested a tracking number for my shipment. [redacted] stated that she had not been able to ship because she did not have a UPS label but would ship that day. I received a package on 7-29-2014 containing the wrong albums and no slipcases. I called [redacted] again on July 30, 2014. She apologized once again and said I could keep the incorrect albums as a gesture of goodwill. She further stated that the correct albums and slipcases would be shipped from San Diego. I asked [redacted] to provide me with a UPS tracking number so I could follow the progress of my shipment. I have not received a shipment or a tracking number. I am alarmed at the number of complaints against this company which sound eerily similar to my unfortunate experience.

Review: I ordered photo books and photo pages from this company on July 8, 2014. My check book was debited for the order on July 10, 2014. Every time I called they promised to send out right away. My order has never arrived. I finally asked them three weeks ago to refund my money. That was suppose to happen in one week - no refund yet! Now when I call they either hang up or I can never get through to talk to anyone. I have left phone messages, no return phone call, I have sent an email, no return message. I have called several times, I did not keep track of the exact dates.Desired Settlement: Either my money refunded or the merchandise immediately. An apology, phone call or email would be nice.

Review: Back on July 16, 2014 I placed an order and have yet to receive my product but yet they cashed my check #[redacted] for 36.91 on July 31,2014. I have heard nothing from them. I called the 800 number and left a message and have heard nothing back. My daughter has emailed them and we have heard nothing back.Desired Settlement: I would like a refund done ASAP.

Review: I placed an order for photo albums and pages on 7/8/14 and received confirmation of my order. The order totaled $143.97. There was no indication of items not being in stock.

After 3 weeks had elapsed with no delivery, I called the company and spoke to a customer service representative named Launie who advised that the shipment was delayed due to 4x6 photo pages being back ordered, She said they were expected at the end of July and the complete order would be shipped at that time. No delivery was made.

I tried calling again numerous times but only received voicemails with promises to call back. They never did.

On 8/15/14 I emailed customer service and received a response from [redacted] who said the pages were out of stock, but he would look into shipping the rest of the order. It never came.

On 9/9/14, I was finally able to speak to [redacted] in customer service, who professed concern about how long I had been waiting. She also said the 4x 6 pages were back ordered, and now the album slipcases as well. The products were due in by 9/20/14. She was going to have the partial order shipped. It never came.

I've called numerous times since then and always reach voicemail. I never get a call back.

I'm very frustrated and angry that they processed my credit card payment in July, keep delaying shipment and refuse to ship what they do have.Desired Settlement: I want the items I order to be delivered right away. If the company cannot deliver a particular item, credit my payment for that item and ship the rest of the products. If this partial shipment occurs, the shipping charges should be reduced to reflect the reduction in order total.

I also want a personal letter of explanation/apology.

If the above request cannot be honored, I want a full refund to my credit card.

Review: On 9-5-2014 an order was completed and sent to this business for $76.33. Numerous times I called to see when the order would be mailed, but had to leave a message. Message stated the company would get back with me, but they never did after a month of trying! Now two months have passed and there is still no response from this company. The check that I mailed has been cashed. Have left additional messages, but there is still no response. My last message indicated I planned to contact Revdex.com. I want the order or my money returned promptly. I feel this company is a fraud - they need your attention.Desired Settlement: Would appreciate hearing from someone or the Revdex.com as to what is happening. Of course, I would like the order to be completed, but I doubt this company will do that - send me a refund check and I will never order anything from this company or ever recommend that anyone else do so.