Archival Albums & Photo Pages

Review: Order Date: 04/01/14, Order #: [redacted], Product: Light-Weight Archival Photo Pages Holds 6-4'X6" - Narrow Vertical Horizonal (25/Pak), Product #: [redacted], Cost: $45.59, Payment Method: Credit Card, My credit card debited: 04/02/14.

On 04/11/14 I spoke with [redacted] in Customer Service who advised that the order was on backorder and would ship onMonday/Tuesday 04/14-15/2014 via UPS Ground. On 04//24/13 I had a computer Live Chat with a customer service agent who advised she had no record of my April 11th conversation; and the material for the pages were scheduled to be received on 05/01/14 to "create the pages". I requested a refund to my credit card. The agent advised that a a check would have to be issued because they were "switching cc merchants" and "it wtill take about take 7 to 10 business days". I also requested a verification that my refund request was processed and was told that the refund had to be processed before verification. On 05/08/14 Heidi could not find my request for a refund. she said she would put in the request and it would be 7-10 days. On May 27th I telephoned and could only leave a message for a call back. I have not heard from this company to date!Desired Settlement: I paid for the product at the time I placed the order. The product was not delivered as promised, I requested a refund and was assured it would be processed 3 TIMES, and my credit card was debited immediately. Therefore I want a refund of $45.59, I paid they have MY money, there should be no problem refunding $45.59 back to me.

Review: On July 29, 2014, I ordered two Archival Photo Page items on the company's website (Part Nos. POLY5M44x11V and POLY5M28x10V) in the amount of $19.97 each (subtotal $39.94) plus shipping & handling in the amount of $9.97 for a total of $49.91. My VISA credit card was charged immediately by this company. It is now Oct. 9, 2014 and have not received my order. I have tried to call numerous times to inquire about the order. Early on the answer was the order is backordered, but now I don't get to speak with anyone when I call about the order and have to leave a message. My calls are not being answered.Desired Settlement: I would like to receive a refund in the amount of $49.91.

Review: I ordered from this company in October 2014. They charged my credit card and I have never received the product. I called them two weeks ago regarding this matter and they would not let me speak to a supervisor. WA;TER kept telling me there was a problem with the warehouse. I called 6 times in one day. Finally they told me they would send my order out in one week. I still have not received it. The order was for $88.73. Today when I called the phone number it goes directly to "leave a message" and when it goes to "dial 0 for operator" it cuts me off.

Review: I placed an order on 11/14/2014 for three album binders and no personalization. My credit card was billed $41.85 right away. I still have not received my merchandise. I called on 1/5/15 and was told that there was a glitch in the system and they would call me back in 24-48 hours. I received no call. I called again on 1/19/15 and an [redacted] at [redacted] told me that the system was down and should be back up by Thursday. I called numerous times on 1/27/15 and could not get through at all. On 2/3/15 I called an spoke with a [redacted] who put me through to the shipping dept. After 20 minutes they did not answer the phone. I called back again and spoke with the same CS person and I asked to speak with a manager. I was on hold for another 20 minutes and no one picked up. I called right back and got [redacted] a 3rd time and she asked for my name and number and said she would have her manager call back. I had issues just like this before where I was billed and I was given the run around month after month for a year before I got my product. I only ordered from them again because my album collections have always been bought from [redacted] which I was told Archival had bought out and I didn't want to change my photo library.Desired Settlement: I would really like the order shipped to me or refund my money.

Review: We Ordered Photo Albums and Pages on 7/19/2014. And have not received anything. Our credit card was charged $103.79. Called on 9/14/14-Representative [redacted] answered and said they would ship on 9/20/14. Did not receive anything. Called on 11/10/14-Rep. [redacted] said will partial ship & balance of order was hung up in customs. Again did not receive anything. Call on 1/5/15-Rep. [redacted] said we would receive order in one week. Again did not receive anything. Called on 2/3/15-Rep. Aula said she would check & call back. Never heard from anyone. Called on 2/12/15-Rep. [redacted] said will give message to his manager. Nothing again. Called on 2/23/15-Rep. [redacted] gave us [redacted] the Supervisors phone #. We called and left Message. Nothing again. Called on 2/16/15-Rep. [redacted] was to give info to Manager again. Again nothing. We have called many time in between the above calls and never was able to speak to anyone. Left many messages. From 3/2/15 on we call and it rings and then makes a clicking noise and then nothing.Desired Settlement: If possible we would like the merchandise we ordered. If this is not possible we would like our credit card account credited this amount.--Thanks

Review: I sent this company my check for $243.49 on September 2, 2014. The check was cashed (long ago). Despite several phone calls and e-mails I still do not have either the pages I ordered or my money back. They keep saying they will comply, but they don't.Desired Settlement: Either my money back or the pages I ordered.

Review: I placed an order 7/3/15 and should have received it in 10-14 business days. I have attempted to contact the company multiple times by phone and email. It is only automated responses that state someone will contact you in 24 hours, but no one does. The email kicks back the same 24 hour response promise but no one responds. I sent an email wishing to cancel this large order but still received no response other than the promise that someone will contact me in 24 hours, which never happens. I worry that this company is a scam and now they have my mailing and credit card info. I worry that this company even exists. Especially since no one at any area responds after 2 weeks of my attempted contacts have resulted in any help.Desired Settlement: Contact from the company, if one exists, to verify cancellation of the order. If this company is a fake, then I need to proceed with cancelling my credit card to protect myself. Perhaps others need to be aware of this companies practices.

Business

Response:

[redacted]

Dear [redacted]

Review: Placed an on-line order on July 8, 2014 for $33 worth of merchandise. My credit card was billed on July 9, 2014. Have called their customer service 3 times and have been told that: (1)they had computer system issues and (2) they were back logged on orders and (3) they were caught up and my order should ship the following week. It is now August 19th and I have no merchandise or notification of when to expect it. My order number is [redacted].Desired Settlement: I would like the merchandise that I ordered, if available in a reasonable time, to be shipped to me. I would also like to be notified of date that merchandise will be shipped. If items are not available, I would like a refund of the amount billed to my credit card.

Review: I received an unrequested catalog from this company.

I wanted one of their products.

I called.

I got through after some problem on 4 Aug. I ordered $76.19n and gave them my credit card. It was processed. Then after the OK from the credit card company, the attendant tells me that the product is back ordered for two weeks. Why not tell me to call back or anything. They wanted my money. After two wks and on the 21st Aug, I tried to call. No lines would answer. Finally, I left a message that should have been answered in 24 hrs. No return. I then tried again on 22 AUG, NO ANSWER. I emailed 3 times..NO ANSWER. It has been two days since I visited the bank to have them check. NO ANSWER. In fact my banker could not, after trying get through to talk to them.Desired Settlement: I wish to be done with them and have my money refunded. I want the Revdex.com to look into their business practices. I will call the California Customer protection to give the same information. If they are not dishonest, then they are a terrible business who is probably doing the same dirty practice with others.

I will also say that I had a similar problem with Century Photo in Rochester NY. I finally was a pain so often that I had my purchase returned and it was for the same reason, OUT of Stock. The source of my catalog may have been the NY firm.

I hope you will inform me of your research outcomes.

dr. bob

Review: April 24, 2014 I ordered $53.24 worth of photo pages and an album via [redacted] by phone. Order No. [redacted]. Products never came. Emailed them May 6, May 21, June 2- responses if any were things like album not arrived yet; Ready to ship May 13; Going into production May 22. By June 2 I was so frustrated I requested a refund credit. June 10 I emailed another request. Their reply was inventory issues check to be mailed in 2-3 weeks. June 12- they said they put in request for check. July 17 I emailed them again still no refund. Their reply they put in a another request for a check. July 24 spoke to [redacted] OPS Manager. Said she was cutting the check. Aug 10 no check -emailed them again reply from [redacted] was it takes up to 4 weeks. Aug 14- Jeffery put me on hold 5 min, I called back spoke to [redacted] again- she was checking with her boss, [redacted]. He told her check was supposed to come direct from bank. [redacted] admitted she let the ball fall and did not bring matter to him as she said on July 24. She said she was bringing it to him right then. Aug 21- Asked [redacted] again to speak to [redacted] didn't know where check was but would ifnd it and put in mail. Sept 1- I tried to fax a complaint letter to [redacted]- fax did not go through-rapid busy signal. I emailed the letter. No reply. Sept 5 I called today- rapid busy signal. After all this time I doubt I will ever see my refund and have no product and am very frustrated and upset over this whole situation. I wish I had checked with Revdex.com first as I had experienced previous problems with [redacted] but eventual;ly got the products.Desired Settlement: As I mentioned above I just want the refund either to my Visa or a check as had been promised since june 10.

Review: TO: PERSONNEL AT Revdex.com IN SAN DIEGO:

FROM: [redacted]

SUBJ: SERIOUS ISSUES WITH ARCHIVAL ALBUMS & PHOTO PAGES, 2498 ROLL DRIVE, SUITE 1618, SAN DIEGO, CA 92154

1. IN JULY, 2014, WE ORDERED AN ITEM AND THAT COMPANY CASHED OUR CHECK FOR $65.85, POSTED JULY 31, 2014. SINCE WE NEVER RECEIVED ITEMS ORDERED, ON SEVERAL OCCASIONS, AND EVEN A WRITTEN STATEMENT, VIA AN EMAIL ON THEIR WEB INFORMED THEM, THAT ITEM STILL HAS NOT BEEN RECEIVED, NOR HAVE THEY EVER HAD TO COURTESY TO RESPOND IN ANY MANNER, TO ABOUT SIX PHONE CALLS. WE LEFT MESSAGES ON THEIR RECORDED VOICE DIRECTIONS. BECAUSE ALL OF THEIR AUTOMATED RECORDED RESPONSES SEEKS TO “LEAVE A MESSAGE”; STILL NO REPLY.

2. BECAUSE OF THE ABOVE, WE RESPECTFULLY SUBMIT TO THE BB AN OFFICIAL COMPLAINT THAT SAID BUSINESS PRACTICES, SPECIFICALLY, (1), THEY FAILED TO SEND US AN ITEM FOR WHICH THEY WERE PAID, AND (2), THEIR LACK OF WRITTEN OR VERBAL RESPONSE TO SEVERAL WRITTEN AND VERBAL MESSAGES INFORMING THEM ABOUT THE NON-DELIVERY, DEFINITELY REEKS OF DECEPTIVE BUSINESS PRACTICES.

3. WE TRUST YOUR SERVICES WILL INVESTIGATE OR RECORD ANY APPROPRIATE LEGAL BUSINESS PRACTICES DUE PUBLIC CONSUMERS.

4. YOUR ACKNOWLEDGEMENT OF THIS REPORT WILL BE APPRECIATED. [redacted] ###-###-####

OUR ACCOUNT NUMBER: [redacted] KEY CODE: [redacted] - SHOWN ON OUR CATALOGUE IN WHICH THE ORDER WAS MADE.Desired Settlement: See above

Consumer

Response:

On July 23, 2014, consumer/complainant ordered from Archival Albums & Photo Pages, 2498 Roll Drive, San Diego, CA 92154, several photo transparency pages. Check ($65.85) was posted July 31, 2014. Said order, now 63 days, NEVER has been received. Six phone calls and several verbal notices were recorded on their telephone leave-message system. Never could we talk to a service representative. Further, a written message on their WEB clearly demanded of them to ship that item ASAP. No "delay or back-order" has not been received. Optional methods to either cancel, money back, or receive a response are restricted because the company offers NO recourse to consumers. Archival Albums & Photo Pages has our money, consumer has no ordered item.

Review: I ordered 4 albums from this company on Dec 2, 2014 and I have never received my products, but they did charge my credit card for the total amount of $32.66. I have tried calling them and their phone just rings then hangs up. I emailed them and just get an auto response back to call the same number I've been calling.Desired Settlement: I want my credit card refunded for the total amount charged.

Review: I placed an order with Archival Albums & Photo Pages on 9/22/2014 order #4533 for photo albums and photo pages. The total including the shipping was $174.82 and it was charged to my ** on Sept 24. After about a month later I chatted on line with a company representative about the status of my request. (Phone calls do not work). The person said (typed) that photo pages were available, but the albums were on back order. I asked to send that part of the order that was available, but I never received anything. After another 3 weeks I chatted with the company about my order. They said they would have someone call me about the order and I never heard anything. On November 19, 2014 I sent a letter to company to cancel my order and refund my money to my credit card. I did not see any credit on my credit card statement. On January 7, 2015 I chatted the company again about my request to cancel the order and refund my money. They claimed their system was down and they could not check my account and promised their account department would get in touch with me. Still not word from from them. I have not received a refund on my credit card statement and I can no longer dispute the credit card charge. From the complaints on the Revdex.com of SD website, I see that this company is having repeated problems delivering their products.Desired Settlement: The company has my original order and I want my credit card refunded.

Review: On June 25, 2014 I placed an order (#3736) and did not receive it. I have contacted them numerous times and there have been just as numerous diverse reasons, excuses, apologies and promises but no product. It was paid for on July 1, 2014. I wrote to them on January 19, 2015 but no response. They have stopped returning my inquiries.Desired Settlement: I would like to receive my order and an e-mail.

Review: I ordered merchandis from Archival Albums & Photo Pages in early February and was told that the order would take 5 to 10 business days to receive. The company charged my credit card at that time. After two weeks I began calling the company at least once a week. Each time I was given a different excuse and a promise that I would receive my merchandise within the next week. It has been almost 3 months since I placed my order and when I e-mailed the company today I was given another excuse.Desired Settlement: I want the merchandise that I ordered or my money back.

Review: I purchased a Kitchen Recipe Album Set on April 28, 2014 in the amount of $54.94. My Visa was charged that amount on 4/28/2014. The Order was taken by "Heidi". I was told the item would be delivered approx. June 2014.Called May 19,14' talked to [redacted] & was told the item was in shipment & would receive 10-14 days. I called June 22, 14' received a recording $ left message. I called June 24th,2014 and NO ONE answered any of their lines (I tried every line). At this point I believe my money & merchandise has been stolen. Please warn EVERYONE about this fraudulent (LAW intentional deception company.Desired Settlement: Original purchase price of $54.94.

Review: Ordered product from this company on Oct. 1.

Failure to deliver product.

Failure to respond via customer service center. (Only a recording available on sales, customer service, or refund lines).

Failure to respond to message left with company requesting a call back.

Failure to provide a refund for non delivery of product. (Requested on line via LIVE customer service).

This business and website should be shut down.Desired Settlement: Refund by credit card or any other means.

Close the website down.

I see complaints by 126 people. What does it take?

Review: I ordered Military album refills as a present on Dec4th and was billed immediately.(Confirmation/order #[redacted]) The recipient has never received them and the company does not respond to callsDesired Settlement: Order delivered or credit card refund

Placed an order with Archival after being assured items were in stock. Items have not been received 4 weeks after check cleared the bank (business did not accept credit cards). Phone contact with overseas complaint agency whose representatives had to look up their fake names. Have not waited for "return phone call in 72 hours" to file this complaint.

Review: I ordered products from them and paid them by check and have received nothing.Desired Settlement: I would just like to get my money back, since I know they have not intention of fulfilling my order.

Consumer

Response:

RE: complaint# [redacted]

I finally today, received my entire order from Archival Photo

I do not know if it was your intervention or the Attorney

General's office but whoever - thank you, thank you, thank you.

6 months later and my complaint is fully resolved.

I truly appreciate you helping me.

Very Truly Yours,

[redacted]@centurylink.net