Archival Albums & Photo Pages

Review: I ordered photo pages, albums, album cases, and other items for a total of $82.98 in November (11/23/14) (ORDER [redacted]). My account was immediately charged, but I have yet to receive any product. I sent an email inquiring on the status on 12/15/14 and was told that some items were backordered and they would all be shipped together. I have heard nothing since and still don't have my product! I sent an email this morning, 1/14/15, asking for a full refund and a cancellation of my order. This is no way to do business!! I wish I'd read the Revdex.com reviews of this company before ordering. They shouldn't be allowed to remain in business since they clearly have little or no product and are just basically taking peoples' money without providing them anything in return. Disgusting.Desired Settlement: I want my money refunded immediately, my order cancelled, and I want to be removed from their mailing lists.

Review: I ordered photo pages and binders from ArchivalPhotoPages.com on April 23, 2014. The full cost of the order was charged to my credit card - a total of $246.94.

I have placed the following calls to check on order progress and then subsequently to cancel order and request refund.

6/9/14 called and was able to actually speak with someone. [redacted] stated products are now all in inventory and they were actually packing my order that day.

7/8/14 called and left a detailed message (name, order number, date ordered & phone number) wanting to know my order status.

8/15/14 called and left a detailed message (name, order number, date ordered & phone number) on their customer service line to please call me.

9/8/14 called and left another detailed message on their customer service line to please call me.

11/4/14 called (twice) and left detailed message, one on sales line (#1) and second on customer service (#3) line that I wanted a refund ASAP.

1/15/15 called (three times) and left detailed message on sales, returns and operator line that I want a refund ASAP.

On each call I have shared my name, order number, date ordered and phone number. They have not responded with a phone call or refund of the $246.94. I'm very disappointed that the State of California allows this business to still operate and take more orders and $$$.Desired Settlement: I simply would like to have order cancelled and my credit card credited for what they originally charged me of $246.94

Review: I placed an order and paid with my credit card with them in October for photo albums and pages to be given as Christmas gifts. I called in December to see if I would get them before Christmas and was told yes. I didn't. In January I called again and selected the option to get a refund. I always had to leave messages, which I have numerous times to have a return call and no one calls me. I called again today and someone answered but when I told her what I was calling for she asked my name and dropped the call.Desired Settlement: Refund my money

Review: I ordered photo page sand photo albums from Archival Albums & Photo Pages on July 1, 2014. My credit card was charged at that time for $75.88.( That card has since been cancelled and replaced because of the [redacted] hacking) I have called and emailed this company repeatedly every few months asking about my order. They keep claiming supplier issues and promise shipment in a few weeks. It has been almost 9 months and still no product, but they charged my credit card. Most recently I asked for a refund, but have heard nothing.Desired Settlement: I would like to receive the products I purchased or have my $75.88 refunded.

Review: 1/15/14 - I placed an order # 1346 from this company via their website.

2/20/14 - followed up on status of delivery via online chat on their website and they said it would be shipped within one week.

3/31/14 - followed up via online chat and they said it will go out via priority mail within one week.

early April 2014 - merchandise finally arrived but the box was mangled and my product was damaged.

4/17/14 - contacted them via online chat to request a replacement. At that time they indicated that the replacement would be sent immediately at no cost to me, and the package would include a postage paid return label so I could send back the damaged product.

7/14/14 - called and left a message requesting an update on my order. No response.

7/25/14 - sent an email via their website requesting an update. No response.

9/17/14 - sent an email via their website requesting an update. No response.

11/5/14 - connected with a service rep via online chat and was told that they would escalate the issue to management immediately - no response.

1/1/15 - connect with a service rep via online chat and requested that they cancel the order and issue a refund. I was told they would forward the issue to their accounting department for resolution, but they wouldn't provide any contact information for me to speak to the accounting department.

2/10/15 - left a message via website requesting an update. No response.

5/8/15 - tried to call the number on the website but it is disconnected.Desired Settlement: I am requesting a refund of $109.94 paid via check to me.

Review: 2/1/14 I placed an order on February 1, 2014. As of 4/30/14 I have not received the merchandise ordered and my credit card has been billed for the merchandise. I have contacted this business by phone and e mail on three occasions. The response has been that the order is being checked on and will be mailed.Desired Settlement: prompt refund-the phone number listed goes to answering machine, and the "online chat line" on their website is offline-I do not believe that I will receive the order of photo pages and do not want to spend any more time on this.

Review: I placed an order in February and have never received the order. I have called numerous times and they assured me it would be shipped that day. In the last few weeks I have been unable to reach anyone at the business. It is always a recording. I emailed asking for a refund and I have never received that either. My order totaled $234.49 which they already collected from my credit card. I contacted the California Revdex.com with no success.Desired Settlement: Would like to know the status of the company and also would like a complete refund.

Review: I placed an order with Archival on 2-20-14 for photo albums and photo pages. The total was (about) $230. I still have not received the merchandise although my credit card was billed a few months ago. I have called back several times and usually get "the run around." Beginning on 4-22-14 I called to inquire about my order status. I was told that my order was shipped and was even given a UPS tracking #. I called on May 6 and was told that my order was never shipped. There was a problem getting the products from the manufacturer. On 5-21-14 I was told that "he" will ship them from the factory in CA tomorrow." I never received the products. I called again on 6-26-14 and the representative told me there was a computer glitch that they never knew about. She assured me that the order would ship out within 1 week. At this point, I realized that my credit card had already been billed, when I did not receive the merchandise. I have called 3 times since 6-26-14 and left messages on each occasion. I have never received a call back.

Each time I call it seems like I speak with the same woman, so I'm thinking this is not a big corporation.

Any assistance you can provide would be most appreciated!Desired Settlement: I would like to get my order and then I will never deal with this company again!

Review: I ordered products in January, 2014 and paid for 2 Executive( 2) Ring Binders in brown; (2) address book refills; (2) address book poly pages; (2)business card address book kit with poly pages. [redacted] was the customer rep who assisted us in over 12 times that I have contacted them. [redacted] gave me a new order # 2931 to fulfill this order. I have already paid for these items. The money was taken out of my checking acct. 1/13/14 $81.22 I have since left over 6 messages for the company to reach me but no one has returned my calls. Archival Albums recently mailed me a new catalog. I then immediately called and left another message.Desired Settlement: I would like a refund for $81.22

Review: I placed an order with the company on Feb 28, 2014 in the amount of $214.57. On April 9th I received half of the order but my invoice showed that it was all sent. I called regarding the order and they said it would be coming soon that it was back ordered. I waited for several more weeks but never received it. I have called so many times since then to the customer service dept. that they new me by my first name. I also called the ordering department and they said they placed a new order (did it twice) and still have not received the balance of my order as of today. They have put me on hold for and hr and a half as well as hung up on me. They do not return my calls like they say in the recording that they will with in 24 hrs. They know what merchandise I am waiting for, I just wish I would receive it. The photo albums I did get are nice and I wish I would receive the 2 remaining albums along with all the pages to go in all the albums I ordered.Desired Settlement: I just want to get the remaining merchandise or get a refund check for the items I didn't receive...as well as an apology for the way they treated me in the past. It is very unprofessional.

Review: I placed an order by on April 9, 2014 via their website. The order number is #[redacted]. I was told delivery would be in 10 to 14 days. The cost was charged to my mastercard on 4/09 and paid. I have called several times and always get a computer message to leave my number and they will return my call, which they never have. In addition, I actually spoke with a woman who goes by Launie on two occasions (7/24/14 & 8/13/14) and she made excuses and said the items would be sent out the next day. I have never received the items. Also, an email I sent on 5/26/14 was deleted without being read on 9/13/14. Why are these people still in business? Their website is still up and running as of today, 10/20/14.Desired Settlement: Either go out of business or send people their items.

Review: I placed an order by phone on 1/20/2014 (order #[redacted]), which they said would ship in 8 to 11 days. After waiting a month, I have been calling every week and sometimes I actually get through to a person - although often I just have to leave my name and phone number. When I have spoken to someone or when they leave a voice mail message it is always the same response - "your order is being processed......you should receive it next week". Well it is now May 15th and I have received nothing. On May 8th, they even gave me a USPS tracking number, but when trying to track it today the USPS website stated "this number cannot be found". I tried to email and call them and received an email just now stating "This tracking # will update via ups.com by tues or so of next week." Working with this company has been extremely time consuming and frustrating. Since I am lead to believe the order is going to ship, I don't cancel it.Desired Settlement: I also believe I am entitled to a discount because of all I have been through with this company.

Consumer

Response:

Thank you so much for your follow-up on this matter. I did finally cancel the order I had with this company, but appreciate your efforts to alert other potential consumers. I don't want others to have to spend as much time on this as I have.

Regards,

Review: On 10/29/15 I sent a check for $15.94 to buy a photo album. I e-mailed them around 11/20/15 asking about my order and was told they were having "technical issues" and please be patient. The number they gave me to call wouldn't accept my call, so I e-mailed them again and got the same response. My check was cashed and processed on 11/16.

The contact name I've gotten is [redacted].

I had the same thing happen to me two or so years ago with this company but wasn't able to pursue the issue at that time. They took my money twice but I've never gotten what I ordered. The amount is not the problem, just the poor business principle.

Thank you for your help.Desired Settlement: I am only interested in receiving the product I ordered, but if the company is involved in some bad business practices,

I would hope they would be exposed for that.

Consumer

Response:

Just a note of thanks for taking care of my problem which started last October. Today I received two photo albums plus some pages for them, which I hadn't requested. I appreciate that you took on my case which didn't involve a lot of money nor was I a California resident. I've always admired the Revdex.com, and you folks proved my faith wasn't wasted.My sincere thanks for your time and effort. I will acknowledge with the company that I received my order.

Review: On 02/025/14, I ordered acid free photo album inserts from this company. I ordered 3 or 4 different sizes. I paid $65.85. I did not receive any of the products that I ordered. I called the several times and they say they have to check something and never come back to the phone.Desired Settlement: I would like for the company to deliver the products I ordered immediately or refund the $65.85 in a timely manner.

Review: I ordered 10 photo albums and insert pages, page lifters and spine labels and a very large scrapbook album in Feb. 2014 and paid with a credit card which was processed immediately. A small portion of the order was sent (spine labels, lifters and the 10 photo albums) but no photo insert pages nor the large scrapbook. The price for the non-delivered items total $198.67 before tax. My daughter and I have contacted this company at least 14 times and each time the company representative has told us the products will be shipped at any moment and they've had shipping problems. But after six months, I no longer believe them. Since then, my daughter has left several voice messages on their customer service and product return answering machines asking for a refund, but no one has called back or acknowledged the messages were left.Desired Settlement: At this point, I would just like a refund for the part of the order not delivered.

Review: on April 26, 2014 I order 13 photo binders from this company. They said they were in stock and would send them right away and charged my credit card $144.58. Since then I have not received the binders and I have contacted them numerous times and they kept telling me they were going to send them which they never have. On July 1, 2014 I requested a refund of my payment and was told that a check would be sent to me for the refund rather than a credit back to my credit card. Since then I have contacted them several times about the refund but to date I have not received a refund. I am requesting your help in this matter and thank you for any assistance you can provide.Desired Settlement: refund of my $144.58 preferably as a credit to my credit card.

Review: I placed an order on 02/18/14 for photo pages on page 47 of their catalog it indicated that there were 25 pages per pack for $15.97. I ordered 5 packs therefore figuring I would receive 125 photo sheets. It took approximately six weeks to have the order processed and I had to call in order to get the product. When the product arrived I only received 45 photo pages. I called and was told that the catalog had a misprint and that it was supposed to be only 10 per pack. I said that was not the issue even at 10 per pack I was still short they agreed to send out another 50 sheets, I said OK. After a month went by and there were no sheets I called and said to cancel it and ask for a refund and ask how to go about returning my complete order. They said not to worry about returning anything and I would receive a refund for the lack of photo pages. I have never received a refund. I have called numerous times they never answer the phone you get put into a voice mail. They seldom return my phone calls. When they have I've been promised refunds ranging from my full purchase of $170.70 to that of the photo pages $79.85. I've spoke to a [redacted] who said they would over night a check. I've spoken to a [redacted] who was supposedly in charge of refunds and yet still have no refund. I am considering going to small claims court but it is a 10 hour drive away.Desired Settlement: A refund for the complete amount of $170.70, and a prepaid postage label so I can return the complete box.

Review: I placed order #[redacted] for photo albums and spine labels with ArchivalPhotoPages.com online on 9-29-14. My Credit Card was charged for such in the amount of $58.16 posted on 10-3-14.

I have never received the merchandise.

I have contacted the company multiple times, both electronically and by phone.

In each case they were "nice" but could only say that they would contact shipping and see that it was shipped out to me. On one occasion, a representative read an incorrect address to me (though where I live, it probably would have been delivered to me anyway, were that true), proceeded to correct the address and said it would be reshipped immediately. That has been a few weeks ago. I have still received nothing. In the case of electronic contacts, all I get are automated responses promising a phone follow-up, which I have never received.

I have also filed a dispute with my credit card company as of today.Desired Settlement: I would like to receive the merchandise I have already paid for!!

Review: In April I placed an order with this company and they charged my card for the order in May. After nearly a year they have delivered neither the merchandise or a refund. Many emails and phone calls have been pointless. They generally do not respond or make excuses if I do make contact. I learned, too late, on the internet that another person had the same problem and said the company was a scam.Desired Settlement: A refund for the full amount. Or put them in a position where they can not do this to others.

Review: On 8/23/14, I ordered a photo album and 3 packages of photo pages online for a total of $48.91. My Visa card was charged for this amount on 8/24/14. When the products were not received after about 2 weeks I started to call the number on the website. Finally on 9/26/14, I got a person to answer the phone and was told that part of my order was on back order. After changing the color for the album I was told it would be immediately sent out. I waited for the product throughout the month of October, leaving a few messages on their number and trying their online help option. I never got any response back. Finally on 11/3/14, I was able to get through on their number and told them to cancel the order and refund my money. I was told that they would process the refund but it would take 7-10 days for a check to be mailed. When I didn't receive anything I started calling again leaving messages since rarely did anyone answer the phone. On 12/20/14, I finally got a call back that said they had sent the check in Nov. After telling them (again) I had received nothing I was told they would check with their bank. Again I waited and called numerous times through Jan. and Feb. but still no progress has been made. On the few times I get a person to answer they tell me the same thing I was told in Dec. and show no progress in getting me my refund. I've called [redacted], the number on the website; [redacted] the number noted on my Visa bill for the original charge, and [redacted], the number of "[redacted]" the supervisor of the person on the help line. After probably 30 calls I still can't get any answers.Desired Settlement: I'd prefer an immediate credit to my Visa but a refund check that actually gets to me would be satisfactory too. As a last resort I would accept that the original order be filled and sent to me. During this delay I did finally have to order from another company so this last option would be better than having nothing to show for my $48.91 payment but I'd rather have my money refunded.