Archival Albums & Photo Pages

Review: I placed an order on 3-15-2014 for photo albums and pages. When I contacted the company on 4-8-14 [redacted]@archivalphotopages.com said the photo pages had become out of stock and she hoped they would be in 4-10, and I would have

priority shipping. I still have not received them. I called the number several times, all I can do is leave a message, no live person to talk to. No one has called me back in one week. So I sent an email, there is no response.

If I can not get any of the products I ordered, then I want my money back.

the phone # I have called is 1-877-814-2554

My order # [redacted] and I paid $153.55 with a mastercard.Desired Settlement: If I can not receive the products, then I want a refund of $153.55.

Review: I am trying to contact the company regarding an order placed the last week in June. My bank statement shows that my personal check has been cashed but I have not received my order. I have placed several calls to the company and always told to leave my message on their voice mail. My voice mail messages have not been answered.

Review: I ordered photo pages from this company 8/18/14 for the amount of $109.82. They took the money from my credit card and never sent the products that I ordered. Called them many times and they would not answer, return calls or e-mails. On Dec 30 I e-mail them and told them to return my money if they couldn't send the products. and I received a return e-mail on Jan 5 that said my request was being sent to the bookkeeping dept.Desired Settlement: I think 5 months is a long time for a company to keep trying to avoid talking to me, they have used my money all this time. At this point just want my money back.

Review: (this is a complaint against Archival Photo Pages)

I had dealt with Archival Photos for several years and found them satisfactory (up to 2014). When my order still hadn't arrive in late September, I wrote the company a letter explaining my order not being fulfilled, then I went to my banker who found out that my check was cashed at [redacted] in [redacted]. In the winter I made 2 more phone calls. I am coming to the Revdex.com for help and resolution to my problem since some complaints have been resolved.Desired Settlement: I would like the amount of my check refunded ($55.91).

Review: Ordered $45.62 worth of products on February 9, 2014. After numerous apologetic e-mails, I was given a tracking number for my shipment which was never received. Requested information on package on three separate occasions and have not received any response. Using the company's phone number is not an option. It always goes to voice mail and a response is never received.Desired Settlement: Provide me with my order or credit my account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I have received my order. Thank you very much for your assistance in this matter.

Respectfully,

Review: I placed an order with this company on December 31st in 2013. I hadn't heard from them so when I called, I was told they were shipped on 2/18/2014. I called on 3/3/2014 and received a tracking number. However after being in the shipping and receiving field before retirement I know you can't get a tracking number until the package is picked up by the carrier. I called again and was told it shipped on 3/31/2014. I finally received the shipment in April 7th. Upon opening the package I found two that the spine was completely loose from the Binder, so I called them immediately on that day and left a message. On 4/8/2014 I received a call from them and told it was shipping on 4/8/2014. I called at 5:30 PM

Eastern Daylight Savings Time and was told it would ship Monday the 21st or Tuesday the 22nd and once again she tried to give me a tracking number. Well once again you can't track a package when it hasn't shipped because that comes from the carrier upon pickup.Desired Settlement: In their catalog they tell how good they are, etc. But I just wish I could get a straight answer. After all the customer deserves proper service without the various runarounds and time consumed trying to locate their order. So at this time I still don't know when my replacement binders are going to ship and when I can expect them. As I said above I worked in shipping and receiving for 30 plus years and I know it doesn't take an act of congress to pack up two replacement binders and get them sent out. That's no more than a 10 minute job and since their quality is so poor that their binders fall apart, wouldn't you want to do everything in your power to keep your customers?

You won't believe this but I have written many letters of commendation to companies when they excel. This is only the second letter of complaint that I have written and I'm 76 years of age.

Thanks for listening

Business

Response:

Dear Revdex.com<

Review: On March 22, 2014 I placed an order with Archival Albums and Photo Pages charged to my VISA card. My order did not arrive so I contacted the company in late April re: the no-show. I received a call from a company rep saying that their inventory had become depleted but they expected to have it replenished by early May and I should receive my order by May 10. It did not appear and I didn't follow up on the matter at that time because my husband was dealing with cancer. He passed away in mid-July and in late July I received another e-mail saying that a rep would be calling. Still had no order delivered. I contacted them again in early September to request my money back or I would report them to the Revdex.com. I received the "stock" e-mail notice that a co. rep would be calling me, but heard nothing.Desired Settlement: I don't believe this company is reputable and should be given an undesirable business rating

Review: This company never shipped the product I ordered though they did charge my credit card. They never responded to my voice mails or emails, and I was never able to reach anyone on the phone.Desired Settlement: I would like my credit card refunded and the order cancelled.

Review: Placed an order online 12/9/14 for 3 packages photo pages (order # [redacted] for a total of $57.88. The payment was taken out of my [redacted] account on 12/10/14. To date I have not received my order. I have called their customer service number at least six times. Two weeks ago I received a call back from their customer service department, they said they would look into my compiant and call me back the following Monday. I have not received another call and or received my order. They have my $57.88, pretty much like stealing the funds.Desired Settlement: I would like my order or a full refund

Review: On August 10, 2014 I ordered $131.64 worth of product. On August 18th my check was cashed. It is now 6 months later and after multiple phone calls attempting to either get my ordered product or have my money returned, I still have nothing. Companies such as this who have multiple complaints need to be shut down. If the Revdex.com doesn't do anything about it, that what is their purpose.Desired Settlement: Full refund. And shut them down.

Review: Unable to receive product that I ordered and paid for. I have tried calling and emailing this business, only to get no satisfaction. The phone number is always busy and my emails are computer generated stating that someone would contact me within 24hrs. My bank cleared my check on 1/17/15.Desired Settlement: To receive my order which has been paid for in full or to receive a refund.

Review: I sent an order form with a check on Feb.16th, the company returned the check and said they had the wrong name on the order form, so I sent a new check on Mar. 20th. And then made several phone calls to the company, over the next month, each time they reassured me my order was going out that week, I called on 4-22-14 to have my check returned to me and cancel my order. I never got it, and my bank statement shows the check cleared at the end of March. So I called again on 5-26-14, and was told that my order was going out that week, and they claim they didn't know anything about returning my check. They have a great product, but it shouldn't take that long to get an order or your money back.Desired Settlement: To prevent this from happening to someone else.

Business

Response:

Dear Revdex.com,

We are sending this customer's order out today by 5:00 PM Pacific time. UPS tracking #: [redacted] will confirm the shipment of this order. We do apologize about any inconvenience caused to this customer. We recently changed a few things within our company to prevent these types of back orders from happening again. We are sending this order out and if the customer still requests a refund then we will absolutely refund her as well as the customer keeping her order. We do hope that whether refunded or not the customer is satisfied with the product. We do apologize again.

Review: Submitted order January 11, 2014, payment was taken from my account, allowed sufficient time to receive product and received nothing. Contacted company February 4, 2014, and was informed via email that some products were back ordered until March 20, 2014. I have contacted company within the last 30 days with no response and still have not received product, however they have received payment.Desired Settlement: Product or return of money

Review: I mailed an order to Archival Photo Pages on February 6, 2014 for 6 items. Merchandise and shipping totaled $55.53. That check cleared my bank on February 14, 2014. I did not receive ANY merchandise until April 8, 2014 and that was only because I called more than once inquiring for it. They were only able to send me a partial shipment, 3 of the items, totaling $21.65 stating the rest of the items were on back order. 124 days of back order have passed now and my email and phone inquiries are being left unanswered. (the phone calls request my name and number and that they will get back to me, but they never do have)Desired Settlement: I would like to be refunded for the items I have not received. That is a merchandise total of $23.91, plus my S&H fee of $9.97, or a total of $33.88.

My disgust is that I believe this company may have operated under another name a few years back calling themselves Century Plastics and that I actually ordered from them then and never received all of my items.......and let it go. They said on one of my phone inquiries then, that they had had a fire. With the passage of time and receipt of a new catalog in the mail-- with the basically identical products as I had seen in Century Plastics, I actually thought they had gotten back in business and changed their name. I feel a fool for not checking in to it more.

Review: I placed an order using the Archival Albums & Photo Pages website www.archivalphotopages.com on January 19, 2014 in the amount of $123.67.

The charge for the order posted to my credit card on January 20, 2014. I left several messages and spoke with customer service representatives on at least 5 different occasions over the past 6 months regarding non-delivery of the order which was acknowledged by them to have been on back-order.

I received an e-mail communication on May 20, 2014 stating that the order would ship by June 12th. Finally, on June 16, 2014 when I confirmed that the order had still not shipped, I sent an e-mail requesting the order be cancelled and the purchase amount refunded to my credit card. Since then I've left several more messages and spoken with at least 3 customer service representatives one of which ([redacted]) who informed me that my credit card number had been purged from the system and she needed me to provide it to her again in order to process the credit to my account. I provided her with my credit card number and she informed me that the credit memo #[redacted] reflected that the refund had been processed.

As of June 11th, the credit has NOT been issued to my card.Desired Settlement: The outcome I desire is a refund of the amount that was charged to my credit card.

I am requesting that a refund check be mailed to my new address in Virginia as I am a military spouse and active duty retiree and no longer living at the address in Rhode Island where the order was placed and requested to be shipped.

Review: Ihad ordered a Family Tree Album Kit from this company on June 27th.After hearing nothing for 2 month, I inquired via email about the order. I got a response back what they have in stock and if they should send it. A phone call from the company followed regarding this, and she would send out the merchandise within one week.4 weeks later......nothing.......On September 8 I requested a refund, which they acknowledged and promised to process the same day..........it's going into the4th week nothing.. they apologized for the delay.....delay is if something comes late......nothing ever came, no merchandise,no refund !!!!Their customer service is not very responsive to complaints, and you can never reach anybody on the phone......Desired Settlement: I would like a refund as soon a possible

Review: Order with company placed on 7/31/2014 for photo pages in the sum of $74.82. My credit card was charged for this (and paid) in August 2014. No delivery has been received. My repeated attempts to contact the company by phone and e-mail (multiple attempts since early September (9/9/2014))were NOT answered. The phone calls were answered by machine with a promise to call back within 24 hours and this never occurred, the e-mails by form response with same promise. Over the last 48 hours I have repeated this process again and received no response!Desired Settlement: I would like the merchandise that I paid for shipped to me ASAP (within a week) or a full refund sent to me.

Review: I ordered photo pages on 12/10/2014, and have not received them. I have called numerous time, with no answer. I have emailed twice, with no response.Desired Settlement: Delivery of merchandise, or refund of my $130.58.

Review: I made a purchase totaling $254.41 on January 26, 2014, from this company. After numerous weeks of being told my products were on back order,I was given a tracking number of my shipment in April, which I never received. I cancelled my order on May 18th, 2014, and received an email on May 21st from customer service stating I would receive a refund check as they were changing credit card companies and could not credit my credit card. As of today, June 28, 2014, I still have not received a refund check.Desired Settlement: I just want my money back so I can be done with this company. Comments on their Facebook page state the same issues I have had, with even a refund check bouncing.

Review: I placed an order on 1-16-2014 for photo albums and pages and as of 8-08-2014 I have not received the merchandise nor can I get my money refunded. I have called numerous times. At first I would get someone to speak to and they told me I should be receiving order soon. Then after a couple of months, they had you leave a message and said someone would be contacting you within 24 hours; but that never happened. So then I started to email customer service and would get a message back that someone would be contacting me in 24 hours. I received a reply that they were working on it; but still nothing. I told them if they couldn't fill the order at least they could refund my money. I don't know where to go now-I've never had this trouble with any company before. I'm wondering if they still are in business.Can you see if you can get the merchandise or my money refunded?Desired Settlement: I would like the merchandise or my money refunded.