AT&T

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They disconnected our service after one billing cycle of not receiving paymentWe mailed two payments in on the same day, and they claimed to only have received oneWe became aware of the outstanding balance when the next [redacted] arrived, and paid it the same dayWhen I called to make the payment, I was informed that it was disconnected and a notice was sent out on 7/30/for disconnect on 8/5/That's less than mail even takes to arrive, not to mention the fact that we never received the letter, as of 8/16/When I asked for proof that they mailed it out, they said they did not have to provide proofI offered to provide a copy of the payment that we mailed and they said that wasn't proof enoughThey confirmed that there was no history on our account of delinquent payment or disconnect activi

Continuous issues with Broadband service being cutCustomer service has failed to fix problem I have had AT&T service for about five months and have had to schedule a repair appointment five timesThe broadband wires are in a box behind my apartment and they are constantly being cut to disconnect serviceI obviously do not blame AT&T for someone else cutting wiresOn the first occasion in November 2016, I noticed that the box door was wide open and when the repair was made, the technician noted that it was stuck in the open position for easy access to the wiresI was also told that a new box was mounted and that would resolve the issue soonOn the 3rd occasion, the technician was able to shut the door to the box but noted that it didn't lock properly and again mentioned that a new box was mounted and seemed like it was about ready to goHe said he would put in his notes that the new box should be made operational quickly to avoid further incidentsThe technician on the fourth

Created the uverse account under thr wrong nameTold me I was getting charged with direct tv discount but since the account isnt under the same name as askes I am paying $The rep who started the account also immediately changed my,install date for two weeks later until I called and complainedThe installation wasnt done correctly so instill have no internet, I'm being charged more than I should be(even after I asked the billing rep to change the name on either thr direct tv or uverse account to match AND I have to wait for installation to be done corrwctly after paying the fee and it being done once Product_Or_Service: Uverse internet Account_Number: Same as phone number

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told that I would get a $and a $gift card for my servicesI was just told today March 31, that they gift cards where waiting for meI tried to claim them today but was told that they expired in DecemberAT&T said that they sent me a letter in October letting me know that I could claim them but I never received a letter about my gift cardsThey just told me about them today and now they will not let me have my $gift card and my $gift cardThey are keeping them because I didnt claim them in timeI dont understand how they can keep money that is not theirs Account_Number: XXXXXXXXX

I contacted AT&T back on 5/4/regarding my billing account XXXXX XXXX At this time our bill was changed from to I spoke with a [redacted] & [redacted] that day that said since we had been a long time client of AT&T they would honor the price & our bill would be back to the This has never happened I called 6/19/& spoke with Sheree who saw the notes & said it would be Called again 7/6/spoke with [redacted] for minutes assuring bills would be fixed & the price of would be honored for months for the trouble each month Called again 7/8/received verification of this from a *** I called each month because nothing was ever fixed on the bill & each month I spent at least an hour on the phone I paid what I was told but each month there was additional charges because the bills were never corrected I asked for a manager & was told it would be referred onto a billing specialist as you can never speak with the same personOn 8/6/I called &

The complaint is into regards to my at&t internet & the delay to get my services fixed is not in a timely manner I get home 6/29/to notice my internet is not working it was late so I decided to call Saturday when I call they keep running test that's not working reconnected me times from trying to speck to someone remind u I have a Roku that's how I watch most of my shows my soCan't watch Netflix or play his game so I call again early Sunday 7/1/I finally get to speak to someone for them to tell me no one can come out to me until 7/7/that's a whole week I haven't been able to watch tv I told them that was I am acceptable all they could say was they couldn't help me At&t has the worst internet & tv service it stays going out & they do not cater to their costumers I have been with them for almost 2yrs & I can't beleave how they treat their people I will be getting service else where my option if I said that's how I watch tv you would think they will send someone out ASAP b

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Promotional rate expiredThe loyalty department added new promotion saying everything will remain the same billBut pay the larger amount this monthThen got an e-mail saying a different numberAnother promotion ending in MarchTold to call back again then Product_Or_Service: Uverse Account_Number: XXXXXXXXX

Speed tests shows lower then 4mgps .Low speeds and high pricing I have been a customer for years , and was reciving internet that was below 4mpgs At a price of around $Even last year I upgraded to 7mpgs and still only get around 4mpgs or less during the day At around $or more a month I was told I would have to turn off my wifi if I was using my cell phone or computer to just watch tv , because my tv uses wifi to stream movies or shows I clearly know that 7mpgs is not enough for streaming for movies and Apple TV But the prices vs singal strength is always the game they play when on the phone with them It's very sad when I think about how much I have paid through out the years, and not once did they try to offer a better deal Other company's in my area are offering or MORE mgs for less then what I am paying with at&t! Several managers I had spoken with over the phone , said even with a year of me complaining about how slow my speed was , they could

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Revdex.com: This complaint regards AT&T Uverse billing, and how they did not provide the discount offered beginning May 7, until presently (September 2, 2016) When requesting transfer AT&T Uverse and internet service to my new apartment, the Customer Service Representative offered a package at a lower rate than my previous address He offered: Uverse U-200, 18mps internet speed, and home phone for $per month ($+ phone service at $9.99)plus required taxes and fees, for one (1) year term service This should have made the monthly bill around $135.xx My first bill total was $148.95, which was higher than expected, but not outrageous Now my bill has increased to $per month, plus taxes, which puts it closer to $per month! AT&T is outrageous with price gouging

ATT deducted $of my bank account for a service I canceled weeks ago ATT charged $dollars to my bank account with US bank for a telephone service I canceled a month agoI tried calling their customer service line a no one will help me They hang up the phone or transfer to someone who told me they same story

They had over charge on my bills statement without my order Product_Or_Service: Internet service Order_Number: I didn't order,they [redacted] Account_Number: Accounts #:

Rep stated I would receive yr promo pricing of $per month for UVerse hi-speed internet bundled with our DirectTV Charges $ Switched from Comcast to AT&T Uverse internet by phone on 2/13/ Spoke with [redacted] to set up new internet service 10:am She offered me $35/mo first months incl 45M speed - $early termination combined Direct TV + Uverse internet charge, $discount Put me on hold to set up account after getting a passcode and security question from me Call disconnected I called back and spoke with [redacted] at 4:05pm Said I would receive month promotional rate of $35/mo on the internet when bundled with my DirectTV I signed up and scheduled install for 2/with auto billing to my VISA Our AT&T account number is [redacted] My first bill on 3/showed a $rate I called at 9:am and the rep explained it was because it "was not yet bundled" with the DirectTV bill but that next month should show correctly at $ Assured me we would get

On Feb12th I was sold a bundle package of TV/Internet/Phone for $per month only to be informed on 2/13/that the phone was unavailable On 2/12/I was sold by " [redacted] " a bundle package for TV/Internet/Phone for $per monthI was very extensive in my questioning about the services and the phone capabilities or limitationsShe advised that it was VOIP however there was a glitch in the system preventing her from processing it on the 12th and that I would need to call back on the 13th [redacted] also advised that I would receive installation appointment confirmation emails for the Direct TV install as well as the internet installationThe emails that I received did not indicate an install date or appointment and my credit card was charged for shipping and handling of the Direct TV equipmentOn 2/13/After making different phone calls and being transferred along with numerous chats with AT&T assistants I was able to confirm an install date for TV and InternetThen when at

After months of navigating the customer service labyrinth at AT&T/Direct TV with little result, I am forced to contact the Revdex.com Beginning in November I had contacted AT&T about new cell, internet and TV serviceA bundle price with service terms was discussed and establishedThat estimate was in the per month rangeThe internet service needed to be expanded because of restrictions revealed at installation (not disclosed by the initial AT&T sales representative) There are two issues Issue 1: My monthly billing has risen to $despite a reduction in cell and TV servicesI adjusted the cell plan from Unlimited to 3GB; DirectTV reduced the number of channels I get and eliminated the "Free HBO For Life" originally promised in the bundling without any prompting Issue 2: A payment of $to AT&T from [redacted] was supposedly returned to [redacted] by ***Neither I, nor [redacted] has any record of that, or any other amount, being returnedDespite multiple attempts to resolve

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started an account for [redacted] UverseWhen I got the equipment I set it up and found out through troubleshooting with [redacted] Technical support that I was not getting a signalI had to end up canceling service that same day and was to receive my deposit back in full which was $After many weeks of waiting I didn't receive it, I called [redacted] and they said they were sending itI waiting again for many weeks and still nothingI have done this now several times and they keep telling me the same thing "they are sending it." but now it has been months and I still have not received my refund and I don't feel I ever [redacted] without this complaintPlease help me get this refund Product_Or_Service: [redacted] Uverse Internet Order_Number: N/A Account_Number: XXXXXXXXX

Cancelled services and was told I owed nothing moreDebited another month from my bank accountHave contacted multiple times and not resolved On 7/26/I contacted AT&T Uverse to have my services cancelledI did this via their chat function so that I could print off the conversation in case I needed it in the future My services were cancelled and I was told that there would be no future charges On 8/2/AT&T Uverse took $out of my bank account I contacted them on 8/3/and was told that I would have to wait a month and then they would send me a reimbursement check for the charges I told them this was unacceptable because that money was budgeted to other places and they finally agreed to reverse the charges and put the money back in my account within hours Again this was via chat function so I printed out the conversation and kept it On 8/7/I check my bank account and the money had not been put back in so I contacted AT&T again This person told me

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 12-18-I called XXX-XXX-XXXX in response to a promotion mailed to [redacted] Big [redacted] XXXXX offer code [redacted] I spoke to a representative Travis, employee # TM821G and was offered a rate of $for installation of Direct TV receivers, AT&T internet service, and unlimited [redacted] America land line phone serviceInstallation was scheduled for 12-27-17, order # [redacted] On 12-22-I received an email stating that my internet and phone order had been cancelledI was provided a customer service number and they were unable to resolve the issueI was transferred to a representative, [redacted] employee [redacted] He stated that the offer we were given was not valid, was argumentative, did not address our issuesAT&T should not be allowed to offer one price and cancel and try to change

back in jani set up a transfer service they said I would get reward card for I never got card and I keep getting run around been H\U on I have never got cards that was promise by att customer service keep transfer call from one rep to next [redacted] mgr h/u on call as well as [redacted] I was on ph for over over with out it been resolve

Billed twice wrongly and could not receive help from the rep or supervisor He refused to help me with the credits or add the package I was initially trying to addThey both were very rude Product_Or_Service: Home TV

I signed up for the combined plan that states it costs $a month , activation fee waived and includes genie receiver and wireless receivers I did not get one of my wireless receivers, was charged an activation fee, still being charged twice - one for $+ $for each of the lines Then a separate bill for Directv I called customer service who told me they would send out the third receiver, credit my activation fee and would escalate to check on the chargesNever got a call backCalled again and was told there was no way to add the receiver to the order and I would have to pay another $for it and the other issues would be escalatedCalled again and it was still under reviewA month later I haven't had a response Product_Or_Service: Apple /6S plus/Directv and AT&T unlimited plus Account_Number: [redacted]