AT&T

A referral program was offered for Direct TV$for the friend $for me and then they reneged on the offer 11/I called at 7pm to sign up for direct TVI inquired about the friend referral program I was told My friend would get a $visa gift card and I a $visa gift cardWhen I we went to sign up for the referral we were told this promotion did not existI call the next day at 8.30am and was told this promotion does not existI asked for a supervisor which did not answer the phone or call back for over hoursI then called headquarters to file a complaint and they too were less the apologetic that of their account reps told me the same promotion of the visa gift cardsSo sad to bad was pretty much what I gotI then canceled my direct tv serviceIt is appauling that a company is using the switch and bait tactic to lure people inIt is a disgrace

The chat agent I contacted on 3/stated he will place an order to change my plan to the unlimited for the same costI was paying $a month I contacted at&t because my usage was extremely high that month and it had only been half of the month and I was concern for the usage and extra chargesThe agent help me figure out that I didn't recognized two devices so he help me change my password and after that he stated [redacted] : Yes, you are secured with WPA - PSK [redacted] : You can disconnect the device by access you router pageI will send out the articles to your to secure your devices Me : Thank you [redacted] : You are welcome:) [redacted] : Regarding data usage, I will place the order to change you plan to unlimited for the same cost [redacted] : Will that be okay for you? Me : Of course, thank you very much ***! [redacted] : It's my pleasure to help you:) [redacted] : Please allow me minute to place the order Me : Not a problem, take your time [redacted] : Thank you:) [redacted] : Thank

Sometime in the summer of I entered a two year contract with AT&T for DirectTV and home internet service at 6Mbps After one year I decided to move to a different rental house The property management company stated that they did not allow satellite dishes on the property so I called DirectTV to discuss my options I explained that I knew that I had a contract but that I was moving and could not take the service with me and asked if they could help me I was promised that DirectTV could waive the fee given a written statement from my property management company, and that the process would need to be handled in an AT&T store I was also informed that the highest internet speed AT&T could provide at my new address was 3Mbps which unfortunately is half of what I was getting at my old house I acquired the letter on the letterhead of the property management company and went to my local AT&T store There, I was able to call customer service with the representative and complete the cancellation with the promise of no early termination fee At this point my move was going smoothly My only complaint was that my new address could only receive 3Mbps internet speed and the internet was more expensive than the 6Mbps In July I got my first bill at my new address and there were over $in additional charges for an early termination fee I called DirectTV and they informed me that I had a $balance with them and any issue should be handled by AT&T I called AT&T who attempted to send me back to DirectTV I argued and explained that this was an AT&T billing issue I was routed to AT&T billing The representative told me that the promise originally made to me about waiving the early termination fee was not one that could be honored and I would be expected to pay the full amount Ihung up and called back and reached a new representative and informed her of the story to this point I told her I was very dissatisfied with the service experience I was receiving and would like to cancel my service This representative asked if she could escalate the issue so that I could potentially get the solution I was originally promised She told me to allow up to business days for the escalation to be reviewed and in the meantime to ignore the extra charges to my account In August I got my first letter letting me know that my account had a past due balance I called customer service again They again attempted to send me to DirectTV then after a lengthy explanation routed me to the proper person This person informed me that the escalation was still under review and that I should continue to ignore the charges Later in August I received my August bill This bill had my internet charge for July as well as the $225.xx early termination fee I again called customer service Again they attempted to send me to DirectTV and again after a lengthy explanation routed me to the proper person I now expressed concerns about my credit and about termination of service along with the collections letters and the two months that this issue was taking to resolve This representative looked into my account and saw that the escalation had been approved for credits to be applied to my account He told me not to worry about cancellation of service that he would make a note on my account extending the grace period until the credits were applied He told me to pay the fees associated with the past month of internet and to check my September statement to ensure that the credits were applied One day in early September, I came home from work for lunch and did not have internet service I called AT&T This person then informed me that my account had been suspended because of lack of payment I asked to speak with a manager He reviewed my account and restored my service and again ensured me that the credits would be applied to my September bill One month later I got my next bill and again the fee was on the account I called again and was sent from the payment service desk to AT&T billing, to Joint Billing, to DirectTV Billing, back to AT&T billing, then up to a manager and again to a higher manager After hour and minutes I was assured the credit of $225.xx would post to my account in hours hours later my service was again terminated I have cancelled all services

AT&T Failed to close account as promised even after multiple calls to themReceived Collection Notice for account There are two issuesThis is the first issue: On 10/26/I opened an account for a landline for my father who is in a nursing home in NC due to a strokeI was given the phone number [redacted] and told the service would be connected on 10/29/15.The service was NOT connected on 10/29/as toldI called AT&T on 10/31/and was told that the phone number I was given ( [redacted] ) was not a legitimate phone number/account and they didn't have a request to open and install the account(As I have learned recently, this account was opened and closed on the same day by AT&T)I then had to proceed with the same steps and open a new accountHowever, even though AT&T told me the first account ( [redacted] ) was not valid, although they have been billing me for itI have called AT&T EVERY MONTH after I receive this invalid bill to remove itEach time I am told it will

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0CRIMINALS work here who commit felony crimes, illegal wire-tapping, phone interference, harassment and malicious, willful and repeated torment After almost three years of phone interference I discovered this is the company setting up MSISDN linked international accounts to every one of my phones, my friend's phones and interfering with my parent's land-line They re-re-routed at least a dozen fraud claims I made with ATT right to their employees at VXI who delete both the notes and the fraud investigations at ATT, and they include notes in my account of things I did not say, such as indicating I was calling about a different account with area code, or that I was unreasonable, after they changed my pass code and locked me out of my phone After almost three years I discovered their nam

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched to AT&T Fiber Internet and Directv bundle service for an agreed upon $85/mo on the phoneI spoke to the agent and her supervisor to verify the details and quote I was providedSeveral times we went over this price and I specifically clarified that this is a bundle price that includes my TV and internet serviceThis was stated to be true and accurate by both parties (agent and supervisor) Immediately afterwards I tried to verify my billing details and they were not available on my account onlineI received my first bill of $which included activation feesThe overall TV & internet bundle price totaled $ I began calling in to refute my bill based upon my verbal agreement to pay the $85/moI have called 4-different times to resolve this including speaking to a supervisor

Att has continuously lost my account information Suspends my account even when I have not been late (bill due that day) I set up an arrangement and they still shut my service down I was on the phone with them from am until 11:and they still have not been able to find my information/sending me to different departments Product_Or_Service: Apple //Combined Account_Number: XXX-XXX-XXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been with AT&T for many years, but had to stop cell phone service with them about years ago because I could not call out or receive calls unless I walked outside.They offered no help My current problem is that I have direct tv with AT&T, but it seldom works.A rep from AT&T told me I could probably go back to U VerseI tried that and was deniedI called and talked to a tech to help me with this problemHe told me he could not help me unless I was having problems at that particular time.My only recourse is to pay them $to pay off the contract I filed a complaint with Revdex.com about a month ago, but have not been notified by Revdex.com Can you advise me on what to do now? AT&T will not help , and Revdex.com has not replied to my first complaint against this company Product_Or_Service: direc

4/4/16, I upgraded to uverse internet 18mbps @ $32/month for yr inclusive of all costs4/18, I received a bill for $& ATT wont honor pricing On 4/4/16, I called AT&T to disconnect my DSL services due to unreliable & poor internet speedI was connected with [redacted] ID#qm3867, and he told me that uverse internet was available in my area and offered 18mbps of uverse internet for $32/month (inclusive of all charges and fees) for year with a $reward cardSince there is no internet tax in GA, my bill would be $per month for year The installation was set for 4/7/between 9am - 11am, but the tech did not show up On 4/7/@ noon, I checked my order online and was advised to call the customer service # [redacted] I left a message for the ATT customer relations dept ( [redacted] ) that sold me uverse, then I called AT&T customer service to find out the status and was told that the tech was in routeThe AT&T install tech arrived at 2:23pm On 4/7/@3:54pm,

I was sold an AT&T Bundle for $plus tax with total cost not to exceed $per month for month period The costs consist of TV (CHOICE PACKAGE) @ 74.99/month, Internet $40.00/mon and Voice $10.00/mon The contract stipulated "Free Installation", free equipment, and months of free premium channels The conract was signed 7/29/by ATT rep Mr [redacted] and myself.ATT and Direct TV, however, have consistently over charged me _compare $to $74.99) every month, and I have called every month to have the bill adjusted The Internet and Voice charges have been adjusted, but TV cost has not been adjusted to match the contract.It is on their record that I have called to resolve this issue, but ATT has failed to resolve it I am now coming to Revdex.com to help me resolve this problem.Please Help! Product_Or_Service: AT&T Bundle (# [redacted] ) Order_Number: DTV # [redacted] Account_Number: [redacted]

I have had service for a year and the [redacted] increases each month and I have to call for an adjustmentI decided to change service providers and called to cancelled March 30, but was told I was in a year contract and would have to pay $to cancelI don't believe I signed a contract Number - [redacted]

In April 2017, I went to the att store to hold a fax line to my apartments! The store is at this address: [redacted] The seller has issued me all the documents! Said that within days to my home will come a special device for faxing! As soon as I receive it, I can call customer support and activate the fax! I waited for this parcel days! times I called the support service, but no one could help me and said that I would turn again to the store! But since April the amount of accounts from att has increased, but the fax has not been connected! In June 2017, I went to this store again! Supervisor shop brought me an apology, said that there was some mistake and that within days I will connect a fax number! And he said that I will not pay installation fee because of inconveniences caused to me! But the next bill I included the cost for the installation! I addressed this problem with support! They told me that they can not help and that I would go to

On 8/18/I should have had phone $19.99, TV $and internet $installed at my residenceThe TV service was installed and I already had internet with AT&TThis was a bundle promotion offered through Directv a subsidiary company of AT&TAt the time of installation they had problems porting my number from my phone provider at the time which was Straight TalkAfter numerous calls back and forth to AT&T I had a representative tell me she had it taken care of and because it was a cell provider it would take to days to have the service turned onThe number in question is [redacted] and has been my home phone and business fax line for the past yearsThe phone service for that number has not been turned on even to this day of 12/3/17/I called about it over a month ago to find out what had happened and the representative I was talking to had a new number installed and charged me $for something I never ask forI paid the install charges for these services in August

Where should I start with AT&T your service is is junk and customer service sucks, but that is not why I am writing thisWhen 1st signed up with AT&T I agreed to TV service and internet for $a monthI had nothing, but issues with the install and I found out I can't get Direct TV because their is no line of sight (no way to get the signal.) I was fine with this because they have Direct TV NowWhen I called AT&T to look at promotions for internet only because it was the only service that workedI was told by your CSR that if I don't touch anything my promotions would remain the same He lied because now your charging me $a month and I was told by email that stated I made the change'!'! When I call to get this fixed your 1st CSR called me poor and "would work with me to lower my rate." Okay 1st I make $40,a year its not a lot, but I am not poorI can pay this bill, I am unwilling to pay $a month for 12Mpbs that is not even broadband speedsThe CSR then c

I was told that activation fee would not be charged when I switched from ATT Direct TV bundle to ATT UVERSE bundle They are still trying to collect Problem/purchase date June 17, Acct# XXXXXXXXX.Sales Repname was [redacted] He cell # is XXX-XXX-XXXX She signed me up with year contract, which I signed and told me that Uverse would only be $and the bundle included would be $plus tax a month I was paying $for Direct TV and Ms [redacted] told me that I would be saving about $a month plus with a lot more benefits with UVerse and there would be NO activation fees or any other charges included My first bill I received was $ I called and they were confused and said for me to just send what I could ($sent 7/28/17) and they would correct the error This month's bill is $It shows $with the $taken off of the $Then on top of that they added this months bill of $which I will pay The first bill (last month)

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have used ATT u-verse service since they started offering in my area and I was very [redacted] with it and recommending it to everyoneIn trying to reduce expenses I took out u-verse TV and kept the internetSince that moment my bandwidth was affected and ATT after several visits not able to solve the problemOn the first visit, the ATT employee said that he was even surprised that I had serviceHe was referring to the condition in which ATT equipment out in the street areI spent countless hours on the phone with them and the only solution they give me is a technician that doesn't fix anythingAfter a hour day I want to rest and watch some online movies which I can't because the service is extremely slow

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1when I signed up with at&t for a two year agreement from a solicitor that came to my house said that I would get a gift card from at&t and also from direct tv that they just partnered withI received my card from at&t after months of complaining, but never received the one from direct tv and I have called them about every month or two and they say they are going to send that right outI never receive anythingThis is a very bad business scam in my opinionI see they still offer a $gift card for signing up still, so how many people are getting itI'm notI just got off the phone with them and the custservice rep said that has expired now but will be put into review and will call me backI got bets on no call back and no card Product_Or_Service: at&t bundle(phone,internet, direct tv)

I recently switched to AT&T internet, phone and Direct TV After only months of constant issues and problems I had to cancel all services except Direct TV The issue was specifically the internet it did not work at all most of the time They came to the house twice even changing the modem The final week I called them daily to get someone out, but they kept wanting to charge me for online support Bottom line when I canceled service I immediately disputed $early termination fee stating I had done my diligence to resolve the matter to get the service I was paying for They said I had to wait until I got my final bill to dispute, which I didToday when I called they said there was nothing they could do it should have been waived when I disconnected Obvious run around Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : [redacted] is billing me for services they did offer in my area They offered internet services alo with Direct TV but this was not the truth.They only offered Direct TV services and not internet services as they promisedI returned all equipment and cancelled Direct TV since they wanted to charge me over $more for just ha ving Direct TV Direct TV which is under the [redacted] contract owes me $credit but they are witholding my money because according to [redacted] I owe them $137.80.I have contacted them at least Times since November and they either are either telling me that everything is resolved but is notThey keepcontinue sending me bills I have been told that my account was sent to the resolution dept and to call back on December 12, I called on that day and they said they had no rec

I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa cardi never received the card I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa rewards cardI have contacted AT&T customer service numerous times and they have not been able to help meThe first rep I spoke to told me I had to wait longer and then after the waiting period I would then need to enter my information on the ATT rewards site to request my $visa rewards card I have tried to request through the website and it says that they need more informationSo I then spoke to a customer service repHe transferred me to a different departmentThe next rep said she could not find my information and to go to the siteI called back four more times and spoke to many reps that were unable to helpI was told twice that the card was in the mail and should be arriving any dayIt has been over a