AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June I called [redacted] to request a change to my billing dateThey informed me that it would take 1-billing cycles to take effect and that it would be doneFast forward months later and it is still not doneEvery single month I call in to complain that they are assessing me late fees and re-storal chargesEvery single month they apologize and tell me they [redacted] take care of itLast month I requested to speak to a supervisor, and got Lois, on the phone, who again apologized and assured me it would be done without delayAgain this month, [redacted] hit me with another late fee and re-storal fee and still have NOT changed the billing due date as I have been requesting since JuneI got another supervisor,Roselle, who apologized and reversed late fees for the inconvenience of [redacted] lapsing in c

We have been AT & T customers for years, we got good enough internet and TV service, we paid our bill, no complaints April, that ALL Changed! Our year UVerse and Internet contract was up, so we contacted AT&T and asked if there were any new specials that we qualify for After HOURS on the phone, we agreed to a year contract with AT&T internet, DirectTV and a home phone line, for $136/month That price was to include AlL TAXES and FEES We paid $that day for installation We get our April bill and it's $ Along with being OVERCHARGED for our services, we were billed again the $we already paid I call AT&T and spend more HOURS on the phone, being transferred; at one point to another locationLONG story short., I'm told that due to the billing problems, they are going to lower my monthly bill to $for year I would have high speed interenet and DIRECTV (no home phone, which I didn't want to begin with) I agree and go on with my life May, 2016: we get a bill for $and pay it, because it's not worth giving up HOURS of my life for $ It's wrong but I pay it anyway June we get separate bills, one from AT& T and the other from DIRECT TV In total almost $200! I call AT&T, give them hours of my time, transferred MULTIPLE TIMES and FLAT OUT LIED TO AGAIN I say LIE, because every time I call I have to start fresh No one logs anything into their systems So, the person before you gets off the hook for the oonversation they had with you This time (without asking for a discount), a "supervisor" tells me, "so sorry for the inconvenience" I'm going to adjust your account and your bill will be $for years I say "OK" and move on with my life Their answer for OVERBILLING YOU EVERY MONTH is to offer you a better rate moving forward July 2016: We receive a bill for $ This time I try the "chat" option on the AT&T website, hoping this will get my story documented and ultimately resolved I start fresh (this time on chat) and I am "chat transferred" times SERIOUSLY! I finally get to someone that wants to take the time to help me (I thought) He tells me, "EVERYONE ELSE HAS QUOTED YOU THE WRONG PRICE (HES'S SO SORRY); THE CORRECT PRICE IS $145/MONTH THAT INCLUDES TAXES AND FEES HE PROMISES IT'S ALL FIXED NOW AND FOR MY TROUBLE HE IS GOING TO GIVE US MONTH DIRECT TV FREE I asked to get out of my contract, because they have not kept end of the contract I was told that if I break the contract it will cost me I can't remember the exact amount, but it was several hundred dollars August 2016, I get a bill for $187! HE LIED TOO! I JUST TRIED TO REACH CUSTOMER SERVICE THROUGH CHAT ON THEIR WEBISTE AND IT SAYS ALL REPS ARE BUSY AND MY SESSION TIMES OUT BEFORE ANYONE SIGNS ON TO HELP ME ! This is the first Revdex.com review I have ever written I am a business owner and I understand a billing mistake here and there and quickly resolve the issue This has been going on for months and just gets worse and worse! SAVE YOURSELF THE TROUBLE AND DO NOT DO BUSINESS WITH AT&T HOME INTERNET AND DIRECTV SERVICE! IM NOW STUCK IN A CONTRACT AND THEY AREN'T HOLDING UP THEIR END OF THE CONTRACT! I HAVE LOST HOURS OF MY LIFE CALLING, HOLDING, BEING TRANSFERRED, TRYING TO FIGURE OUT BILLS,, ETC FOR MONTHS!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I MOVED IN SEPTEMBER OF AND PUT BOTH ATT INTERNET AND DIRECT TV SERVICE ON HOLD UNTIL MY NEW HOUSE WAS READY WHEN NEW SERVICES WERE SET UP AT THE NEW HOUSE, TWO NEW ACCOUNTS WERE ESTABLISHED INSTEAD OF MY OLD ACCOUNTS BEING REACTIVATED I PAID BOTH BILLS FOR SEVERAL MONTHS, UNAWARE OF THE ISSUE WHEN THE PROBLEM WAS DISCOVERED, I WAS TOLD TO STOP PAYING UNTIL THE INVESTIGATION WAS COMPLETE I NOW HAVE A $BALANCE THAT I AM NOT WILLING TO PAY Product_Or_Service: PHONE, INTERNET AND TV

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On or about Sept 14, I made a request for only internet service, was quoted a monthly fee of $Told AT&T to schedule a housing my debit cardReceived a confirmation and the [redacted] ( not sure what the number is for).Also, received a kit to hook-uptoday is September 29, I have called several numbers about times, put on hold and then transferred to another locationI have registered and received a print out with all information availableI now received a Monthly Statement, for $due on Oct 14, I have no one to help me and no serviceI am losing my job on Nov 1, due to business and I need to be looking for another jobIt shows on the statementActivity on Sept 13, Order number NXXXXXXAccount codeXXXXXXXXI did not sign up for thi

Att was contacted multiple times to correct a billing issue I was told a plan for $per month they continuously charged me $per month On today May 23, 2016, someone from a collection company contacted me concerning an At&t account I have over ten emails dealing with a customer service representative who expressed he corrected my billing issue At&t committed fraud I do not know why this department was calling because this problem should have been resolved since December 2015, instead their system continuously billed me $monthly I was promised a $plan for twelve months it never appeared I have documentation showing constant communication with representatives promising me a $credit and then a monthly bill of $The bill increased instead of clearing to At&t illegally placed me into collection I want At&t held responsible for this confusion and dishonest practice The representative told me the account was clear now it isn't

Promotions Not Extended As Promised in Writing and over the Phone I moved to a new address last year and moved my service from AT&T to the new address This caused the contract to be extended I thought that meant the contracted price was extended as well, however about months ago my bill went up by about $dollars a month I tried AT&T's chat solution and after discussion was told that the discounts that had gone away would be extended to the end of the contract That chat occurred with agent [redacted] I was told that the month I was billed for already would be credited back, and that the discounts would extend to the end of my contract I did not see the discounts get applied at any point over the next two months I called in to customer service several times across this time frame The first time I was assured the discounts would be applied and that I should just pay what I "normally" pay for my bill, and that the remainder would be credited back when the discounts where

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 3/14/I had total left hip replacementI had ordered At&T to originally install service on 3/but Changed the date to 3/cuz I was not sure I would be up and aboutDirect tv was the service that was in placeOn 3/direct tv cut internet service off only leaving tv serviceSo here I was without Internet and phone serviceI had not been doing well and was being monitored for blood clotsWithout service I had no outside contactOn 3/At&T installed service.I could not walk upstairs or anywhere but the one room to see how things workedI found out today the all the tv's in the other rooms need different remotesBeside that I lost all info on my phoneThey sent a tech out the next day only to tell me it was not at&ts problem but my phone serviceThey told me to use my old IP

This company did not send my bill in the ways I instructed them and penalized me for their mistakes I instructed the company to send me emails with my bill and that I did not want paper billsI told them to call me as wellTwice my service has been suspended and both times were because this company has failed to send me a proper bill to my email or called about any issues with my account paymentFurther, I paid the balance due only to discover that with each instance of them restoring my services, they have been charging a restoral fee that I do not see outlined on my billI've been paying an addition $without knowing until I called When I approached the customer service manager (after being bounced from three other people) with questions, I was met with her constantly talking over me, baby talking me, talking down to me, and finally she hung up on me instead of resolving the issueI spoke with someone else tonight and while the woman on the phone told me that she notated

I have been made monthly requests to have my ATT U-verse and DirecTV bills combined since April and my issue is still not resolved I have been asking DirecTV and ATT U-verse to combine my bill since April They still have not been able to accomplish thisI have had to call both ATT and DirecTV each month because of billing issues related to this requestI am enrolled in auto pay with both companies and each month DirecTV says I am no longer on auto pay, which in turn takes away the $credit for being enrolled in auto payThere is also supposed to be a $credit for having combined bills which they refuse to give me since they can't figure out how to combine my billsI have spent countless hours on the phone with both ATT and DirecTV being transferred around and around with no resolutionI have talked to "account specialists" who have assured me this has been resolved, I have received confirmation numbers that this has been resolved, and still this has NOT been resol

Abusive Customer ServiceHealth issues compromised due to stress I have been calling ATT for two years requesting help with my acctI am always directed to someone outside of the USAWhen I ask to spk to someone I the US I am harassed and I am promised that my problem will be solved and two years later it still isn't resolvedI am a heart patient and every time I call I am in tears, shaking and nauseatedMy most recent call was with a African America who couldn't speak proper English, was ver very rude and wouldn't listen to a word I saidShe wouldn't help me and ended up getting frustrated with me that she put me back to the hold line

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is also a Customer Service complaint I subscribed to AT&T Internet ($30/mo.) and DirecTV ($55/mofor the Entertainment package) AT&T fumbled the ball from the very beginning My husband took off work for the installation appointment that AT&T cancelled without notification because they forgot to collect $in taxes This took about hours on the phone to get this corrected On the day of rescheduled installation (another day home for my husband), the order was screwed up and the installation tech spent about hours trying to get it straightened out with AT&T customer service He was very frustrated and the installation took about much longer than necessary Later we would experience the same frustration when forced to call AT&T Customer Service After hours, we were somehow d

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My parents are elderly and my mom is death, and their telephone service goes out at least once a week, and in the last year a tech has been out four times every two months to try to fix the problem In the three years of service the telephone goes out every month I want the problem fixed A tech is due out tomorrow, but as stated, the problem always continue even when a tech is sent The phone will work for awhile and then goes out My mom has a TTDY telephone, and I am not sure if that is the reason ATT cant resolve the problem permanentlyThe account number s under [redacted] XXXXX My name is [redacted] the daughter XXX XXX XXXX Product_Or_Service: ATT Uverse home telephone Order_Number: none Account_Number: XXXXXXXXX

I am writing this as a complaint against [redacted] for fraudulent servicesThey persuaded me to purchase their new bundle of TV + Internet + phone for $a monthTurns out I was promised a specific promotion that was no longer available and now it [redacted] be $a month so to help lower the monthly payment by $per month I was advised to purchase a wireless device with a data plan for $a monthTotal saving of $Turn out this also was information and this purchase is Not going to lower my monthly payment ($discount is not going to be applied) On wireless device I'm paying $instead of $per month I have been on the phone with [redacted] for over hours over the past monthThey always transfers me from one department to the other because their systems are not in-sync and they are unable to resolve the issue because service discounts depend on one anotherThey also promise calling back but they never do Last person to hang up on me was Agent [redacted] (att agen

Landline Service is has not been working for weeks and this failed service happens frequentlyProblem isn't fixed by the date ATT sets Service is frequently interrupted and repair isn't completed in a timely manner

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1I ordered services with Direct Tv and ATT internet on December 1stATT cancelled my Appt on 12/after I waited all day (window from 8am to 8pm) because they said my service address was wrong in the systemI spoke on the phone for 1/hours and was hung up onI completed an online chat the next day and after a few conversations my order was reset up for 12/from 12-I called at and was told there was an outageThen at 4pm I chatted online and the rep said someone was at the main junction and would be at my house soonAt I called and was told I had to reschedule because my area was overbooked!!! After speaking with a supervisor, I was reschedule for today, 12/from 12-I completed online chat and was told that there was an issue outsideI asked to speak to a managerShe adv

The sales person gave incorrect information The technician wasn't able to do job and left us without phone service for days The sales person gave incorrect information She told us we had to switch to Uverse that everyone is being switched and if we switched now we wouldn't get charge large amount later A technician was scheduled on Friday at the end of our business day (although I gave hours of operation) He was inexperienced according to him He was not able to finish before we closed so he left us without service We called to get the issue solved and a different technician was sent Saturday again in the afternoon He got here at 215, said it was going to take him hours to figure out what the other person did so he left without fixing anythingI called and the first person told me it was not a Uverse problem that we didn't have service set up until Oct 7th now They told me to call AT&T I did and they said they did not unhook the phone and it was not their problem

I have only had AT&T's Uverse service (internet only) since June 2017, and I already have spent several hours talking and chatting with their customer serviceFirst, a representative told me that I would not have an installation fee when I first started serviceHe said it was "waived for my area" when I asked about itMy first bill came, and there was an installation charge of around $I called and was told they would not take my charge offAfter spending hours of my time trying to talk to upper management, the charge was eventually taken off Soon after, I moved to a different state and had my internet service set up at my new apartmentFirst, I was told that my internet would go up to $a monthMy charges are now $a month, and despite bringing this to the customer service's attention on two occassions, my bill remains at $a month (and it says it's only a 12- month promotional price in small letters online) Second, when I moved, they set up a new router, and did

Account sold to the highest bidder! I am PASSED SICK of the "blood-hounds" you all sent my account calling and harassing me over $ When I do decide to talk to them they can't seem to produce a itemized bill The last woman I talked to told me she could take $to clear the account I am NOT paying a dime on it! Especially when I cannot get answers from At&t and then the collection company can only tell me it is from when I had U-verseShe told me I was a month behind on the bill which she said was $ That was TOO much to be paying on internet and I guess TV service I know there is NO WAY that it could have been for $ NOT in this lifetime! Also, this "MADNESS" is now reporting to the credit bureaus which needs to be erased! It is a real shame that you have to write the Revdex.com and the FCC in order for someone from the executive office to call you back I called At&t today to speak to a management person and the guy would NOT let me talk to anyone He kept s

Overcharged for International callsWe had agreement for cents/minute and was charged $5.00/minute I have/had this telephone service in my name for my mother, who is years old, at her houseUntil the end of this February or beginning of March I had for my mother the Uverse Account #combining internet and phone service About end February/beginning of March because there were dropped calls and other problems when talking on the phone, we decided to separate the internet line and the phone line hoping mom would have better service and at the same time bring the phone and answering machine closer to the kitchen and family room where mom was during the dayWhen we made this change we were told and we understood that our rates, including our international call rates, would remain about the same Later when we went to help mother pay her bills, we were shocked to see that the international call rate was raised to $per minuteMother makes calls to her family in

Sales solicited package discounts and account credits if I switched to Direct TV., ATT never combined bills or applied credits, then My cell phone number was ported to AT&T in error in May2016I spent days and hours on the phone with TT&T begging and praying for resolutionATT had only one goal to sell me Direct TV to add to my bundled package with Interenet and home phone for only per monthI agreed contingent on them fixing my phone firstTech came to install Uverse TV and left without completing itI spent the entire next day on the phone with Directtv fixing the set upA Direct TV tech had to come again the next week to replace the bad equipment installed the 1st timeatt took days to discover and [redacted] the issue that disconnected my cell phone with Tmobile calling it a system clicheJuly , 2016, I spoke with [redacted] in customer retention who assured me I would receive the credit promised for problems caused by ATT, plus she promised my TV would be co