AT&T

Service Type: Residential ServiceAccount: XXXXXXXXX and XXXXXXXXXAccount: XXXXXXXXX and XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I order new AT&T service when moving to my new phone I did ordered online in a bundle and was promised in rewards for Direct TV and Wireless internet The rewards promise was clearly promised in the online chat transcript I have of the entire order transaction After placing my online order, I then was on the phone with customer service to schedule my installation date the following day and they went over a promotion to switch my cell phone from verizon to At&T They promised to pay off the verizon bill and early termination fees up to with the offer, which they claim was a promotion on top of the supposed in rewards I went through with the cell phone switch to AT&T and my direct tv and internet have been installed I have paid my bills on time I h

It has recently come to my attention that AT&T has been charging me for the wrong Uverse package for over year They have been charging me for the Upackage ($157) when I have actually been receiving the all core package I have reviewed all of my statements for and I spoke with [redacted] (ID [redacted] ) on and he informed that AT&T has been charging me the wrong price since and that AT&T owes me $before taxes My case # is [redacted] I spoke to numerous representatives throughout this process On 11.117, the representative stated they could only go back months to give me a refund I spoke with William in the Loyalty program the same day and he stated I need to file a fraud reportI spent 1/hours on the phone and was eventually told that I could not file a fraud report This is unacceptable that this has been going on for so long with no resolution Product_Or_Service: U-verse TV package Order_Number: [redacted] Account_Number: [redacted]

I'm trying to pay a $dollar internet bill and I don't know how to pay because Im waiting on bill to be combined I just want to pay the with no fee after being on the phone for minutes It's under [redacted] , I think that is my husband it's due tomorrowand I need this fixed Product_Or_Service: att fiber

Bill increase of $no explanation whyWas lead to believe by original sales agent data would increase to 22gb along with a $discount as well as free HBODirect withdraw amounts for Direct and ATT don't seem to equateBill increasedHave made five phone calls to resolve the issueFirst call dropped with bar signal strength the next two calls I was hung up on by the agentsThe third call was forwarded to a manager named [redacted] After minutes he was unable to explain what was going onHe also advised me that is seemed to him to be, ATT had committed sales fraudHe said I should speak with Customer Loyalty but unfortunately they were closed so today (08/23/2017) I contacted ATT's customer loyalty department ( [redacted] and we were unable to resolve the issue after over an hour I was forwarded to her supervisor [redacted] She ended up being short with me and a most unpleasant personAfter minutes we came to no resolution, ATT was still falsely char

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1WHEN I ORIGINALLY SIGNED UP FOR SERVICE, I WAS PROMISED A $GIFT CARD I NEVER RECEIVED THIS CARD LATER I ADDED A SERVICE CONTRACT, FOR WHICH I WAS PROMISED A $GIFT CARD THEY ALSO PROMISED TO RESEARCH WHAT HAPPENED TO THE DELIVERY OF THE ORIGINAL CARD I HAVE NOT RECEIVED EITHER CARDSMY CONTRACT HAS BEEN FULFILLED MY MONTHLY BILL IS NOW DOUBLE THE PRICE I WAS BEING CHARGED AND I NEVER RECEIVED THE REWARDS THAT I WAS PROMISED Product_Or_Service: INTERNET SERVICE & SERVICE PLAN Account_Number: XXXXXXXXX

AT&T does not follow through with their promotionsI signed up for one in December and never received the gift card the promotion claimed I'd getThe promotion was to receive a $gift card to resturant.com after signing up for autopayIt claimed I would get it after months of good standing, it's been well over months I posted on the community forum and got a response but no follow up with what the person found outI've gone back and fourth on Twitter with AT&T Cares and no one could answer my simple questions of where is the gift card and I have called only to get a run around I've been an AT&T customer for a lone time, I've never had such issuesI am very unhappy with the customer service lately and have debated looking elsewhere for other providersCustomer service is a big part of their service If they aren't going to follow through or honor their promotions they shouldn't advertise them

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I just spent minutes of my life agian dealing with ATT - transferring me from department to department I cancelled my service with ATT Uverse over years ago due to service issues that requiered many technicians to vist my home and several broken promises of a resolution At the urging of the ATT rep - I cancelled my Uverse services and was coached into setting up a Direct TV account by the sales rep for ATT under my wifes name THEY (the sales rep) told me to find an alternate service provider for my internet Which I did (Comcast) and all of my internet issues were resolved I was told that since ATT owned Direct TV as well as Uverse, I would be allowed out of my Uverse contract and a credit would be applied for the issues that I had experienced which included loss of work, and inabi

After seeing signs about the availability of ATT Fiber in my area, I checked out the websiteAfter confirming service was available at my address through the site as well as having a customer service agent confirm, I placed the order and scheduled an installationThe installer hadn't show up at the end of the window, so I contacted customer serviceIt took calls and more than hours on hold - I was repeatedly told there was just a delay at a previous job and to be patientFinally, the last agent admitted that service does not actually exist at my addressNo apologies for the error, the delay, or the fact that I missed an entire day of work due to thisNo reason they sold me a nonexistent service (and ran my credit)No apologies for the runaround and blatant misinformationJust "don't worry, we won't charge you for the installation." Really? The nonexistent installation? In short, I was sold a product that didn't exist, given information, and never received an actual apology for their errorHorrible customer service, dishonest business practices

Hello, I just spoke to a representative that hung up on me after asking for a SupervisorI don't know how this constitutes as customer service or even live up to the promise that were a valued customerI've taken days off for an internet connection and scheduled apptsBoth were missed and I was told to simply sit and wait all dayWhen I asked for a superior, the representative quoted times- "the information was relayed to you" and disconnected the lineI've never experienced this lack of utter nonsensical customer service ever Product_Or_Service: At&t intenet Account_Number: [redacted]

I experienced a bait and switch with themThey promised me a $rewards card through [redacted] I never received it, it expiredI called and they said they had the wrong email address on my account They stated at that time they were going to send it againOnce again it did not come in the mail I called and have spent at least hours on the phone and mostly on hold only to be told it expired and they could give me a $credit on my account Since I was told I would get to spend anywhere this is NOT what I wantIt is not my fault they failed to do their job properly and transfer my email address and now I am supposed to pay for it I had planned to use the $to buy my grandson a kayak to fish with I cant take my bill to [redacted] and say here is my bill take it off my credit on this account They have refused to try to make this right other than this credit to my account This is very clear, to me, a bait and switchI know bait and switch schemes are illegal and they

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is not taking ownership of their responsibility of owning Direct TV and combining account balances It has taken me five months and eight phone calls and the problem is still not resolved I have records of all calls and contacts, dates, and times Each time a promise is made and I'm told it will take 3-business days to complete, however it is not getting completed, time after time I am awaiting my credit balance with Direct TV to be combined with my debit balance with AT&T to clear Product_Or_Service: Satellite/Internet service Account_Number: ***: [redacted]

Cancellation the free premium channels they never cancelled I was told the the free premium channels would fall off after the trial period they didn't and they continue to charge me after numerous calls they said it was taken care of, rep even tried to sell me more services I want out of the contract as they breached multiple times and refund of the charges

Went in last January and switched from Verizon (after 25+ years) for the AT&T/Direct TV unlimited talk text and data I did this because of the unlimited and because I was quoted a monthly charge that was $less than what I was paying on the current Verizon plan This switch has been a HUGE MISTAKE I was told to provide my final bill for equipment and I would be reimbursed with a VISA pre-paid card I brought it into the store and had the sales rep upload it for meNever receiced a VISA cardAnd my monthly bill has been routinely $higher than what I was quoted I have spent hours on live chat on the website, phone calls and have made trips to the store I was told that I didn't qualify to which I responded I would like the new phones we traded returned to me, but they can't do thatI have spoken on the phone with supervisors on occasions that have assured me that I qualified for the reimbursement They put me in touch with the "Switcher Support" people I was told by them that I was getting a VISA prepaid card I got a prepaid VISA card a week ago, for $ My equipment charges from Verizon were $381!!!!! I spoke to the "Switcher Support" again and they said there was a lower amount on the trade ins No one at the store said anything about that And of course they can't return the phones to me Then I was told that I should have a $In Store credit....I called the store and was told I need to come in AGAIN so they can look this up but they sounded very confusedI have spent hours trying to get this figured out All I want is what was promised to meI have no confidence that it will happen I'm filing a complaint with the Revdex.com and I am cancelling my AT&T and Direct TV AT&T has stolen $from me as well as overcharged me about $for monthly service STAY AWAY!

Two main reasons that have lead to me having little respect for AT&T as an internet provider: Unfortunately, the only internet provider that I can subscribe to is AT&TThis is not because others will not provide service but because they have unfairly signed a contract with the apartments in which I liveThis is not disclosed up frontThis has effectively created an environment without competitionWhile this is apparently legal, it is a terrible situation for consumers and in my opinion should have legislation placed against the practice There is a complete lack of transparency in the bills and billing processesRecently our contract was up and we signed up for another yearWhen the installer came to replace our modem we became aware that the service that we signed up for had changed to a "faster" service but the price was the sameWhen the bill came we were charged more than twice the amount that we had agreed toAssuming this was an error of double charging we contacted customer service and asked for this to be cleared upThe individual that we talked to let us know that something wasn't right with our bill and we were overcharged but even he was unable to see how we were overchargedHe would have to send a request for the bill to be fixedWhen we received the new bill our service had changed yet again this time we were being charged more than the original errorCalling again costumer service stated that we changed the plan to a more expensive plan (Why would we change plan to a more expensive plan if we were already complaining about the price we were charged)Customer service stated that they were unable to help us and directed us to go into a physical storeAt the store they called on a phone and let us talk on the phone to a department that had the authority to make changes to billingAt this point I have not received a new bill but am hopeful that the bill will be correct

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I subscribe to AT&T U-verse internet service I pay for a mbps download speed, but my speed constantly drops to far below that I have run internet speeds test and have screen captured the results which are: mpbs, mbps, and mbps Product_Or_Service: January Account_Number: XXXXXXXXX

I recently moved and set up a service installation appointment, they were going to waive all sorts of fees and charges because I was bundling with DirecTv, I received numerous texts and messages letting me know that they were on their wayAn hour after they were due I called and was told that my order has been cancelledNo calls, no explanation on who cancelled orderI rescheduled the service call for a week later and called half an hour before the window expired and was told that they would be on their way within that time frameThen I got a text saying that they might not make it by (they were now an hr late)I am a home based business and depend on my internet connection to work, they caused me to be out of work for daysThe morning of the second appt I got an email with a prorated billI will never recommend them to anyone Product_Or_Service: AT&T landline and internet service Account_Number: Acct # [redacted]

Salesman advertised with wrong information DirecTV/AT&T salesman knocked my door on Dec 6, and offered a $65/mo "U-verse TV bundle"After knowing I already have a AT&T mobile phone contract, the salesman offered an additional $15/mo discountI, therefore, ordered this "U-verse TV bundle" right awayAfter the service was installed (DirecTV on Dec 8, 2017; AT&T U-verse on Dec 12, (today)), I called DirecTV customer service (XXX-XXX-XXXX), as directed by the salesman, for the $15/mo discountBut the representative said that I am not qualified to have this discount because I don't have an "unlimited data plan"I was not told about this policy by the salesmanAnd this $15/mo discount was a key for me to make up my mind switching my TV/network service from my previous providerI called the salesman and he said he didn't know about this policy and he thought any AT&T mobile phone contract would make the $15/mo discount qualifiedFour hours later, he claimed that he conta

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My service was disconnected for $105.00, when I went to pay the bill on 04/I was advised that I would have to pay $I disagreed to this because that is not the amount my service was disconnected forI am more than willing to pay $which is why the service was off, but I will not pay $when I have until generally the 10th of May to pay the additional $ Either the $can be accepted and my service turned on, or we can cancel the service and I can return all equipment and be done with AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/3/I spoke with a sales person at [redacted] about how I could lower my monthly billHe suggested that I pay to cancel the Direct TV I was enrolled in through [redacted] and switched to U-VerseThe rep told me that my cell phone lines would be upgraded to Unlimited plans, I'd have wireless internet, and the U-Verse TV for only $a monthI made the rep repeat it many times and confirm the cost with his manager before I agreed to enroll because in order to cancel my Direct TV account early it was going to be $but this new package was so much cheaper than what I was paying before the sales person talked me into switching to the bundle package he was offeringThe rep also told me that I'd be able to make payments on the $cancelation fee but that was not trueYou actually have to pay

I have been trying to get answers from AT&T now since 07/19/ A customer on my street has had AT&T cable put in (I am happy for them get a service), however the AT&T engineer has left this cable LOOSE all the way across my fence!! I did manage to get an engineer out once to look at it Which he said it should not have been placed there, plus they don't put cale thru other peoples property That was over a month ago and even after continuously calling and asking them to contact me back I get NO RESPONSE! I am very close to cutting the cable from one side of my property to the other!! I am sorry for the customer who would loose their service, however I do not seem to have any other choice since they do not respond to my calls!! I give them my name, cell number and report ticket number that I finally got from them on the rare occasion I managed to speak to someone I NEED HELP!!!