AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Discontinued ATT service 4/4/17...switched to Spectrum cableATT won't send paid *** for early termination for Spectrum refundThey also turned my account over to collection, saying I did't return equipmentI gave them my USPS tracking number to DTVThey say the ATT modem should have been sent separately to them...this was never brought up before!
Why should ATT ruin my credit, when their problem is with DTV'
Why won't they send proof of the early termination fee? I paid them, and Spectrum cable won't issue a refund without a paid bill
Please help me

6th time having service techs come into my home
My internet & tv has gone out times and every time you people need a 4-hour window to do the repairs
Every time it's the exact same reason
Some AT&T tech installing a neighbors new horrible service
Disconnects mine by mistake
You people are costing me a lot of time & money because you don't train you employees correctly

Payment has been received by at&t access on 4/24/in the amount of $from my checking account to cover May, June & July billingI work from home & my dad died unexpectedly on May 2nd, I am the Power of Attorney over my mother's healthcare & must stay in contact with her doctors, as she has now suffered a nervous breakdown & requires treatment.I reported the service outage to at&t on 5/14/at 6:42pm upon returning home from the hospital with my motherA tech was scheduled for 5/17/leaving a large gap in serviceThe Tech left my residence without resolving the connection issues, resulting in an additional week of delayed servicesCustomer service was contacted again on 5/17/because service was still unavailable at 9pmThis has caused a tremendous amount of stress due to the fact that I am now over a week behind in conducting business that is time sensitiveI was ten told by a supervisor that it would take an additional week 5/22/before another technition wou

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T advertising was a bundle$per month for tv and internetI signed contract for yrs at $60, every month the bill is continuously increasingHowever I've sent$and a copy of the advertising every monthI've sent letters with my concerns,no responseAt& t have deceiving practice of businessWhen you call your call is answered by someone from a foreign country so there's a language barrier, it's so frustratingMy complaint remains a complaint

Cheap Entertainment of the day
My AT&T U-Verse has been out a week and two weeks after I had an upgrade doneSo they come out to fix it and they feel the problem is a box in the yard next doorThe solution since it is gated and locked is to leave a note on the front door informing them that access is needed before my system can be fixed
The problem with this solution is no one lives next door at this timeTherefore I may be months before I have TV, internet, and phonesYes, I am looking for a solution outside of AT&TThe customer service there, like so many companies, is a matter of dollars, not service
I did receive a call yesterday saying they will contact a supervisor to complete the jobIt appears no one knows a supervisorSo still no service or communication
This is the part that should have been usedA utility right of way is a registered easement on private land that allows The City and various utility companies the right to access the utilities or services that are commonly buried within the right of way

I called AT&T for internet service for schoolingThey said they have Direct Tv tooI said I am interested if it is reasonable costI was told a month for U- verse and direct tvAs soon as it was hooked up I got bill for I called days after hook-up, take it back, as I cannot afford that , not did I agree to that.Long story short I've been shifted back and forth being told I could be helped, and then, oh nothing we can doI was told by AT&T last time they would do an investigation and listen to original discussion, but it would take time.Still not resolvedNow it went up to 137!!!! No way I can affordI feel I was swindled in and don't want direct tvOnly U-verse for schoolI was also told in original phone call no change in price( 45) for yearsNow they say no deal like that everI've seen ads for a month for AT&T and direct tvPlease help
Product_Or_Service: AT&T bundle (45) a month
Order_Number: n/a
Account_Number: I dont have

I have experience one of the worst customer services in my lifeIt is regarding the retention department for at&tI have contacted the Revdex.com and FCC for misinformation and malpractice on my account from various agents from the retention departmentIt all started in the beginning of Januray when I had the intent to cancel services due to the insurance deductible charged to me*** offered to payout my final bill (bill credits) and unlimited dataIt was enough for me to cancelThe agent in the beginning of Januray lied to me on a recorded line and said she got the charged approved from her supervisor to remove it (so I wouldn't cancel on her line)I called back days later and found out that was not trueThat the agent only submitted a back office escalation1st misinformation given to meThen various agents throughout Januray were making things a lot worstOne agent acted like she knew nothing of what I was taking aboutAnother agent hung up on me after a minute hold, another agent transferred me to another department, and there was even one agent that changed my passcode on my account without my authorization because none of them wanted to deal with meI even had a agent offer me a wireless samsung charger for a discounted price, she took my debit card and charged me for a battery packComplete fraud done by agent2nd misinformation given on a recorded lineHad to make more calls to fix that issueIt has been a complete nightmareRetention agents lieing to customers to not mess up their cancel rate (commission)I almost gave up until I spoke to a supervisor on Thursday, January 18, around 5:pmThe supervisor apologized and said that he was going to take care of everything and that there was a possibility of the credit to be rejected due to the escalation placed in the beginning of Januray and that if it was to be rejected to call back and have the adjustment resubmittedI did just that on Monday Januray 22, The agent submitted the adjustment and the charge is still on my accountCall retention one last time today Wednesday Janurary and finally got to speak with a honest supervisor that gave me straight forward answersShe apologized and recommended I do this escalationThe fact of the matter is that I was lied to about the charge being removed from my bill (credited) as an attempt to save me as a customer from cancellingNot the fact that the charge is a insurance deductible made by assurion and there is no credit given for thatThe fact is I have been misinformed and given poor representation on behalf of at&t on recorded lines that were all submitted to the FCC and Revdex.com for further reviewI am a law student and I know what fraud, misrepresentation, and misinformation isThese agents need to be trained or disciplined and at&t should take full responsibility for these actions and accommodate me for this chargeI have now used up so much time and money just to talk to at&t retention agents in the whole month of Januray that surpasses the petty $chargeI will never use at&t again and will be telling all my family and friends to switchThey trust my judgementThis is not how you treat customers..by having agents misinform customers to save their numbers (cancel rate)Disgusting practice

Service Type: Business ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1A few months ago I was contacted by AT&T by mail and was told it was time to reup my serviceEvery year I have to spend an hour or two jacking with AT&T about my bill and this year is no differentThe last few years they are trying real hard to hit me with high increases and this year they are trying to raise my bill from $to $When I called in a few months ago I asked if I could extend the $service for years and they said yesWhen I called in this morning their agent said they don't have a year service program and that if I wanted the lower rate I would have to sign up for more services like internetI told their agent I did not want any more services and wasn't using the fax number and do not make long distance much, so those I am paying money for not

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 4/27/I had no internet connection I troubleshooted which included calling AT&T tech support they determined my modem was bad so would send me out a new one - that was it4/28/I rec'd email from AT&T u-verse about order confirmation for my new order or service change with monthly charges to be $My bill has been less than $for awhile - again I made no changes they were only sending out a new modem as the one I had was defectiveI called AT&T discussed what happened spoke to *** he assured me my bill was not changing; documenting our conversationbill rec'd 5/21/for $I called spoke with *** stated I made no changes on 4/only needed modem replaced my bill should not have changed - he stated spoke to his supervisor who will remove the charges to onl

The amount of frustration & disappointment I have with AT&T right now is unrealI recently moved, and I applied for the move to transfer services from one location to another houseI have called times to try and get this transfer initiated, but every single time, I faced an "error"I was promised on numerous occasions that I would be GUARANTEED, PROMISED that I would have my service connected
February 23, (went online to transfer services, recvd conf.)
February 24, (recvd a phone call from someone who I could barely understand that said there's an error with my account, said he needed me to resubmit and reach out to customer service departmentThis was very sketchy, and his solution was for me to close my account & open up a new account
March 1, (move in date, called again, asked them to transfer serviceSaid the soonest they could have someone is March 6, between 1-3PM
March 1, (I called back and said that I could not do March 6, Asked f

I put my service on holdI called to ask what date the months maximum hold time wasThe dude couldn't figure out what I was askingTook minutes to finally get an answerThen I get an email the next morning my service has been cancelledI never cancelled my serviceI told him I had already put my service on hold and simply wanted to know when I had to restore the serviceThen I call againThey say once's it's been cancelled, they can't restore itNow I'm expecting early termination feesI told them I will not pay it as it wasn't my faultI would give up my cell and tv service forever rather than continue with AT&T for anything

I have recieved several harassing calls from this business asking me to return to directv, I am not interested in directv, and have told each caller this, this after being told the calls were being recorded
Account_Number: XXX-XXX-XXXX

I have been an AT&T customer for a little over one week and I already regret my decisionThe sales people employed with this company are perhaps the most dishonest people I have ever encounteredThey have no problem actively lying to get a sale or lying by omissionThey do so banking on the fact that you have disconnected your services with other providers and by the time you figure out their misrepresentations they would have extracted some unearned money from you even an amount as small as a restocking fee for a cell phone.I signed up for internet cable and cell phone serviceAs it relates to the cell phone service specifically the representative sold me a BOGO deal that is not really a BOGOHe told me I had to make a down payment on the phone and pay the taxes up front but failed to tell I had to do this for both phones including the FREE phoneHe neglected to tell me this even though I asked repeatedly what my son needs in order to pick up the second phoneHe said nothingY

I received a mailing advertisement clearly marked with an AT&T logo and in every way the telephone number listed indicated it was AT&T It turned out instead to be Direct TV, although I discovered this later the hard way The Direct TV agents all provide different information about important details concerning "service packages" and whether installation is free or may cost hundreds of dollars Now it turns out you don't need Direct TV at all and can instead opt for "Uverse" television, which I found out by coincidence when cancelling the "service package." But good luck cancelling, after several calls I could not get any form of confirmation for my cancellation Notices continued arriving via email the next day that my AT&T and Direct TV "service package" installation was still scheduled, even though it was long since cancelled Meanwhile my credit card had already been charged different times for some type of mysterious equipment inventory fee So I visited the AT&T store today in Orange City, FL, and Manager Trevor asked me to leave after I objected to waiting 10-minutes to confirm that my order was cancelled I cannot tell you how dreadful this organization is in every possible way, especially after spending hours on the telephone yesterday and being thrown out the AT&T store today Keep in mind several employees at the AT&T store were literally standing around merrily chatting with each other and still could not find seconds to look up my order number to confirm it was cancelled And Manager Trevor approved of the employees standing around and not assisting me with this simple request, insisting that I "wait on a list" to confirm the order was cancelled Never mind that I spent hours on the telephone already unable to get a straight answer to an incredibly simple question No wonder this website shows a 92% negative view of this awful company and its sidekick Direct TV

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been using *** for a few years and despite being on contract, costs continue to rise as year progresses When my annual contract expired in 2017, I contacted *** at XXX-XXX-XXXX on May at 10:30am and spoke with *** After much discussion, she quoted a new 2-year contract of $plus tax & fees explaining it was a $discount and total monthly *** would be in the $190.00's She said this *** be a year contract which would expire May and reminded me that if I cancel earlier, there would be a penalty fee After two months of billings, the discount was not applied so I contacted *** today at the same number Ann said that *** did not make any notations except that I had called on May and she could not honor the quoted amount After much discussion - s

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complaint concerns both advertising and billing issuesBilling was consistent until AT&T then proceeded to up charges every month with no explanationI had to make several inquiry calls, receiving no adequate answersAn ad was offered for $a month for two years which I called to sign up for which adjusted my bill with internet to $This was confirmed by an operator on the phoneI then received a statement and was charged $which indicated advertising on the part of AT&TI spoke on the phone to customer service for over an hour an a half, which resulted in my cancellation of serviceA sales person called me back to apologize and offer me the original I accepted the offer once again, only to receive a bill for $I made another call and waited ov

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Late July I moved to a different houseWhen I called I asked about the $rewards card att offers when a customer transfers their service to a new addressThe agent did in fact verify that I qualified for the card and added it to my orderToday I contacted ATT to inquire about the whereabouts of the rewards card only to be told that there was no record of the card but that they would issue a card within a monthTHAT WOULD BE A TOTAL OF FIVE MONTHS WAITING!
Product_Or_Service: att movers deal
Order_Number: n/a
Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Around the end of March I was contacted by AT@T about a promotion they were running for Switching from Cable to Direct TVI usually tell them no everytime but this time I said yes cause they were offering a $rewards cardIt's been a headache ever since! Once I got the offer in the mail (I still Have It) I noticed in fine print it says With /SELECT Pkgon the back it says must have AT@T Unlimited Plus Enchanced wireless plan $a monthI tried to call so many times I have lost countI wanted someone to tell me that if I switched to this plan would I lose a 80% discount I get already for my phone service because I am an assistant manager at Wal-MartEither no one could tell me or didn't know or if I got the card then I was obligatedWell then the very last time I thought ok one more time

I was told two years ago by at&t to return the rented router and they will deduct the rental fees since I got my own router and I did send at that time their routerSince then I am still billed for the returned routerThey say it is their policy to use their own router although I have my own identical routerIs there a way to receive reimbursement for the time elapsed?Thank you

12-30-I called to inquire about options for lowering my bill and was told that switching to U-Verse for my home, cell phone, and internet would lower my bill $each monthThere were no installation fees and my services would be better with U-Verse
1-4-the service change was made My home phone now operates from the internet so when there is a power outage I have no service; there are constant breaks in service where I can't place a call or receive one The internet constantly has interruptions where my screen goes black and service is slower than before the switch
Previously my bill ranged from $to $124monthlyNow it is $I have called AT&T ten times and each time I am told something different I have been unable to get the matter resolved
Product_Or_Service: Other /AT&T, Pantech flip phone/
Account_Number: ***