AT&T

If I have a chance to leave Star I would 100% do itFirst of all, I am a business owner and I AT&T for my business phone line and internet for the last years since there was no other company that have service here in my areadays ago my business phone line was cut for some reason and tried to call At&t to get it fixed, I called them times and every single time I waited mins and then they cut me off so I decided to go online to schedule for a service and finally they scheduled me for a date to fix it and they DID NOT come out or give me a call at allSo I tried to called again to see what's going on and they finally answer after 20' of wait time and then they put me on hold again and cut me offWhat kind of service is this? As a business owner, phone service is a very must have, without the phone I lose businessAnd there it is, AT&T at very best of NOT resolving customer problemsI have Comcast at home and I swear to God they answer my call within mins and get my problems fixed every time, and if some how one day Comcast have service in my area I will never ever ever have At&t for my personal or business service again

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T the first week of March to see about getting my internet bill lowered I said that I would go to a lower speed to save money I also cancelled my technical support to save $ They said that I wouldn't have to change my speed because they had a promotion going on that if I hooked up a home phone I could get my internet for $and home phone with only local calls for $10.00, and that would be cheaper than just having the internet which was to go up to $ She said that this would be for year and not be under contract So I had home phone put in (which I didn't even need) just to save money I already had cell phones with AT&T When I got conformation letter for internet it was $like she said it would be, but when I got conformation on home phone it

Was informed by one agent yesterday (7/23/2017) that my bill would be lowered - but never was changed and was a promise
I was informed by *** yesterday, 7/23/2017, that he would change my internet monthly bill to $45/month for the same MbpsHe also mentioned that he was going to change for me (XXXXXXXXXXXXXXXXXX)This conversation took place at about pm or soHe also mentioned that he would have the loyalty team give me a call to see if they could lower that rate for me but stated that he would still go ahead to change my monthly bill to $45/month
Today, 7/24/2017, I called XXXX-XXX-XXXX, and spoke to *** who transferred me to *** (***) - part of the customer loyalty team*** told me that there was no change made and that he couldn't make any changes other than reducing my download speed
I'm very disappointed as I was told and then confirmed by *** that the change to drop my bill to $45/month with the same speed took place yesterday - but it didn't happen

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 11/29, my passwords stopped working on my ATT account and my email accounts The XXX-XXX-XXXX also would not take my calls Every option told me I had an unauthorized retailer.In the interim, I tried for a week to call the XXX-XXXX # and continued getting the same responseI tried chat and kept getting disconnected My 3rd attempt @ chat, I asked for rep to call meI was not acknowledged and was disconnectedRep did not call back On my 4th attempt @ chat, I told rep to call me that I am getting disconnected but was assured that I would notNo matter how many times I told rep that I would get disconnected and to just call me, rep would not honor my request We were disconnected and no one called backOn 12/4, I went to AT&T store in my townI was told they could not help me because my

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1While on the phone with customer service discussing a billing dispute I requested a supervisor and was ignoredHad to request one over times before being connected with oneAlso was told I could either deal with getting half of the disputed cost credited to my account or just dollars credit that he was not going to credit the account for the full disputed item
Product_Or_Service: Internet dsl

After being an AT&T Mobility customer for 20+ years, since they acquired Cingular, no issues with AT&TThat is, until I thought it would be a good idea to bundle all of my broadband services into a single entity - AT&TSo, instead of paying Dish for satellite, Comcast for internet + landline, and AT&T for wireless, I took all of my business to AT&T on March 28, Big mistake! Internet does not work nearly as promisedHave had techs come out in the past weeks, all scratching their heads without a resolutionThey "fix" it and as soon as they leave, after an all day of "labor", intermittent outagesWell, for our family plan with mobile phones, that means that we go thru GB of data like it does not exist, And, for each additional 1GB, AT&T tags on $each timeAgain, lifetime value customer of: nearly $500/mo in total revenue from my household, super-prime credit score (i.e., never missed a payment in a lifetime on anything)Yet, when I waste + hour on-hold, arguing with Billing ./ Tech Support / Loyalty / Unified Loyalty, etc., no slack whatsoeverFinally, this morning a DeShwnda (sp?) - Employee Id # ***, out of the Las Vegas call center -- completely unhelpful, with an attitude, told me that they would not honor my request of unlimited under the rates I'm paying nowThis is for overages that are caused by their own WiFi outages - outrageousLitigation materialCertainly FCC needs to know, and consumersThose who are less educated are completely and deceptive are taken advantage of
Horribly, antiquated technology, infrastructure, poorly trained and un-empowered associatesAT&T sucks! The CEO, #Randall.S*** ought to be ashamed

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We set up an appointment on March 1st to have our service moved to our new locationOur appointment time was from 11-W received a call two hours after they were supposed to come stating they had "facility issues" and we had to rescheduleWe then rescheduled for the following weekNo call, No showI then called myself and spoke with someone, they were still having issues, so another appointment was scheduledNo call no showThis happened nine timesEach time a different excuseThey never had a technician for meThey had the year They had the wrong addressI even had the supervisor admit to me that the rep lied about someone coming to my apartmentI am also on the phone with them now, and I was told they did not even have an appointment today, when I spoke with someone friday

Account Number: ***
I have just received my billing statement with a date of September 7th When I moved to Florida, I decided to use (***) Comcast rather than ATT for my phone and internet service since it is provided free through my homeowner's association
While I had been receiving promotional letters regularly to switch my service, which were discarded since I was not an ATT customer, I opened up what I thought was another promotional letter (my Comcast bill service is going to be increased) to find a bill for $and noticed that I had been paying for internet and phone services which have never been hooked up in my home, yet were deducted from my account using automatic payment which I must have provided when I signed up for ATT before I knew Comcast was free by my HOADuring this time no one contacted me to make an appointment to have my service changed, to change my modem from a Comcast modem to an ATT modem or change my phone number, nor

AT&T has billed me for service they have not installed They were supposed to install internet and cable on July 7, The technician came out and said he could not install anything due to a lack of buried cable AT&T came out to bury a cable days laterBUT no one spoke to us about actually hooking it upToday, Sunday July 15, I was billed for internet and cable that I do not have in my home After calling AT&T, they first informed me that there was an error on the account Then they told me there was 'no way? they could have someone come out to install due to it being a Sunday Now they want me to take another day off work to have someone come out and finish the job even though they had a full week to do it They have completely failed to provide service and they have BILLED me! They have informed me that I need to find someone over to be at my house for install since I cannot be available Ultimate, they are making this my problem to solve since they cannot install

I was an apparent victim of my internet service being hacked and I immediately called At&t for help and they refused to help me
I have had At&t for a very long time and have not had any issued with the service for the most part and have always paid my billWell in February, I started receiving emails back to back to back stating that I was going over my internet allowanceI was extremely confused because these back to back emails had NEVER happened and NO ONE WAS IN MY HOME at the timeI immediately called At&t and spent over an hour on the phone, ultimately speaking with a supervisorHe was extremely rude and tried to tell me that I had given my neighbors my password and they may have been using my internet serviceHe then sent out a modem that I did not ask for and it was left on my front porchI did not open it and now I am being charged for itI told them to send whomever back to get it because I did not order it and it is still on my billI spoke to another very RUDE ma

Worst costumer serviceI have moved to Indiana for job relocation and need internet from home to do my jobWell had my date/time setup for installWithin the hour I got an email that my date and time changed to two weeks laterI called again and was able to get my original timeI called twice to confirm the date and timeOn the day of install no one showedI called and was told there was an error and my order never went through, then was told they needed to do some service work on the outside of my house prior to getting setup, several days laterThey finally completed it and was told I needed to setup a new date for installThey gave me a date about a month outI had to ask if they were going to do anything in regards to giving me a credit or something for the horrible serviceThey told me they would waive my install fee of which I wasn't supposed to be paying for to begin withShe just didn't get it, so she passed me off to billing which ended up with a hang up on their endI heard a hello and clickJust left sitting there going now what? I am praying that someone actually shows up this time as I have no other avenue

AT&T says I have their equitment, wont accept in store didnt send boxDont owe any additional
I had their cable and internetNever phone servicesSays I own them equipment, however never sent in store, nor did I receive boxAlso says I owe them moneyI dont, and been harassed since they feel like I doPlease come retrieve equipment, and clear account

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have more than one issue with this company and this has been going on since day oneIf it39s not the service that is having issues it39s the billingThe two issues I am frustrated with right now are billing and technicalBecause they could not hook the modem into the living room our wifi is terrible so the tech gave me a pluglink that is like a direct connection that goes through the outletsIt went out the other day and called themWithout the plug link in the living room our wifi in there is terribleIt39s difficult to watch tv or play on an XboxWhen I spoke to them and told them th brand of it which is a Asoka pluglink they told me I had to call them to get it taken care ofThe issue is the company is closed in the US and only in IndiaSo today I had to go spend a
Product_Or_Service: On demand movie, plug

I have had AT&T for my internet for a little over a year now and haven't had any issues with the service until the promotion ended a couple months ago and my rates increased This is expected so I called AT&T to get the home phone service removed from my account because the promotion needed me to have services and I didn't want cable I had to call these people times over months to get this fixed, and each time I called they would explain how it was an easy fix and didn't know why it didn't get done I actually had to start the proses of canceling all services to get them to fix the issue So, the actual services provided (internet, cable, etc.) are good but the customer service was horrible and incompetent

On June 6, 2017, *** *** of AT&T ((XXX) XXX-XXXX) came to my door to tell me about AT&T's new TV, internet and telephone services in my neighborhood that had become available with their installation of new fiber-optic cable We signed a contract for $115/month I have a copy of this contract Once billing started, AT&T started billing at a higher rate than agreed-upon We have spent many hours on the telephone with AT&T and they refuse to honor the agreed-upon rate We do not know what to do We would like to cancel our service and receive a refund of what we have paid to-date
Product_Or_Service: TV, Internet (UVerse) and Telephone
Order_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T bought Direct TV They increased my bill by $overnight with no warning and no changes in service I spent over two hours on the phone on September to resolve the issue Forty minutes of that time was spent on hold The initial call I was on hold for more than minutes before a human being took my call I spoke to about human beings who in turn kept putting me on hold and asking me the same questions over and over and over and over again None of these people took action to lower my bill Finally, Shaun took action to change my services (my package) which I did not request He got rid of FOX NEWS (which is the only REAL news on tv) So I called back later and tried to get FOX NEWS re-instated They said that if they re-instated FOX NEWS to my programming my bill would b

I had AT&T wireless service and Direct TV as my TV provider I was paying and respectively I called to change to a combined bill since they are now under one umbrella I was told that with the combination I could go to unlimited data for a month So of course for dollars extra a month I agreed to that I was told ALL ELSE REMAINED THE SAME
I paid my last independent bill November 20th for the and
I got my first combined bill dated bill cycle 11/5-12/in the amount of It shows for Direct TV, for ATT and for ATT I called them and said it looks like you are double charging me for my old plan + my new plan instead of just my new plan They said no you had a previous unpaid balance But like I said they pulled the last payment out 11/ And on the 337$ Bill it actually says that the $ if for December 2- and the is for December 4- January So they are saying that It is for my last bill on the old cycle and pre paying the next bill for my new plan
So I paid the bill Then on January they pulled out another When I called to see why that is so high they said that is my new billing amount
So in December that was supposed to be my first "new" bill along with my old bill it was and two weeks later I already owed again and this time it was 270?
I was told by one person that the was incorrect on the first bill and that he would get that adjusted then put me on hold and I was actually transferred to someone else In the last months I have paid over 765$ and cannot get any answers They just keep charging my card without answers

First let em start by saying I'm only giving star because I have to in order to submit this reviewI've also filed a formal complaint with the FTC (Federal Trade Commission)I've been a customer of AT&T for many yearsRecently we've been displeased with their customer service, price and speedI called to cancel about months ago and they talked me into upgrading to the fiber packageWe scheduled a technician appointment and all was wellThe appointment day came and they never showed upAfter our scheduled time, I received a text informing me that they were behind on their work and wanted to know if I wanted to keep my appointment for when they could reach meI responded with yes, only for them to never show up or contact meI called customer service later that evening but no one could tell me what was going on, Eventually I was just put on hold and forgotten aboutAbout a month later my husband and I decided to go ahead and give them one more tryI called customer service to schedule another appointment for fiber Internet only to be told that my address couldn't receive any Internet above what I was already receivingI explained to the operator that only a few weeks prior they had told me that I qualified for fiberThat's when I once again was put on hold for a long period of timeWhen he returned to the line he was very rude and said he had nothing left to offerI said goodbye and told him my next call would be to cancelWe had WOW serviced hooked up yesterday so I called to disconnect todayThe 1st person I spoke with said she couldn't process the cancellationShe sent me to a 2nd person who was absolutely the worst customer service person I've ever dealt withAfter several unsuccessful attempts to offer me a better package to get me to stay he became angry and told me that he couldn't cancel my service because my account was opened on someone else's computerI told him I was willing to wait and he became very defensiveHe yelled and said sure if you want to wait 4-hrsI asked several times to speak with a supervisor only to be told that I didn't have a good enough problem to speak to oneAfter we started recording the conversation and refusing to hang up until the serviced was terminated things began to move forwardAfter being on the phone for over an hour he mysteriously was able to cancel my serviceHis operator number was #JH037C but he refused to give his nameI cannot believe that a company that size isn't held to a higher standard of customer serviceNot only was I lied to but also mistreatedIn April of this year I canceled my Directv only to find out a month and half later that they never processed my request (but they did note it on my account) and was continuing to charge meI did finally get a refund but it took a long time arguing with them to correct everythingCustomers shouldn't be treated with lies, disrespect and I certainly should expect to get ripped off by a company that I trust to provide service

I have been an AT&T customer for years and have always experienced poor customer service I have left and come back only because it was the only provider allowed in the community I'm living in I keep getting inaccurate billing I have been on the phone for hours with no resolve and still no resolve A representative disconnected the line before helping me I am thoroughly frustrated with the level of professionalism and efficiency from such an established service provider

I have been with AT&T for years+Everything was fine until May of this year (2018) when service in Williamsburg, Brooklyn suddenly fell off a cliffI called AT&T who told me there was an issue which would be fixed in JuneIt was not fixed so I called back at which point they explained that coverage levels were fine in the areaThe issue was not coverage, the issue was the very poor signal strengthCell and data is affected - there is a 10+ block where the phones no longer work correctlyI have friends on AT&T and they have the same issue, as does my wife
I have spoken to AT&T many times and even offered to be here when a tech comes down to show them the issueAT&T has shown no interest
I have now asked to let me get out of my contract as the phones no longer workAT&T refused unless I stump up $700+ to buy out my phoneThis is despite the fact that they are the ones that are not living up to their promise and that I have called many times and even offered to help
Absolutely disgusting levels of serviceOnce I get out of this contract, AT&T will never see another penny from me - seems they are happy to let a customer of almost years with an average monthly bill of $just leave