AT&T

I was a customer of AT&T and for the past two months have attempted to downgrade my Uverse to to save money as my bill climbed to $per monthOn both occasions I was told that my account would be changed and my new billing amount would be in the area of $before taxesIn August 2015, I finally cancelled my AT&T Uverse account as my bill remained at the $markThey never showed any change in my accountIn fact when I requested the change the second time, AT&T said they would send an AT&T gift card for $to make up for customer satisfactionNever received this card or credit for either month of service that I paid for even though I had requested that it be droppedVERY poor customer service

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXX XAccount: XXX-XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been paying over $for my internet service for over a year and a halfI've paid over $several times because I went "over the usage limit" which seems to me a bit RIDICULOUSI've tried changing my internet speed to save some money and the options are just not there for meI've been a customer for over years,maybe even more, it's just not fairI canceled my service days ago and was told I owed $72.83, so to cancel my service I paid itToday my service was turned off and I received an email saying I still owe $

I'm being incorrectly billed $for an early termination fee
I attempted to cancel my Uverse account on 7/31/(which was the 30th day of the "promotion" they had given me)
The promotion was "$10/month discount for months with month to decide) I activated that on 7/1/ I decided to cancel my account an 7/and there was no method to do so as it was a Sunday and they were closed I sent an email:
*** Account termination
*** ***
Jul at 5:PM
To
***
CC
*** ***
Message body
Hello,
This email is to notify you that I am cancelling my uverse account #effective 5:00pm EDT 8-31-I tried to call yesterday but customer service was closed
Thanks,
*** ***
***
***
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Sent from my T-Mobile 4G LTE Device
This email ended up being sent back as a bad email address (even thoug

I just had the experience of a hour call with an AT&T Rep, "Dana" who took very long pauses every time we spoke and we had a lot of issues to cover since the bill had many errorsI was fine with her taking her time, but then her shift ended and she transferred me to her supervisor, "Tammy," just as everything had reached the point of resolutionTammy then asked me to rehash everything, so I explained to her what Dana and I had discussedTammy then said she was just going to "check something," and she hung up on me! I then called back and the Rep who answered, Nick, said there was no record of a Dana nor Tammy having spoken with me - even though I had asked them to spell their names and taken their employee ID #s! He said he saw a record of a call with PiaWhatever the names of the female reps are, neither of them called me backFour hours of my lifegoneVery disappointed

AT&T is so messed up it is AMAZING that you are still in business with your "mis-quotes" and total crapYou guys quoted me a price for months locked in (which is in writing via your online chat- if you choose to do that) but then months later you jack it up $bucks and tell me, "you were mis-quoted"Ummmm how is that the customers fault?! Then you can't give me that price anymore and now its $20-more than thatTHAT IS TOTALLY UNACCEPTABLESo then I want to cancel and am told "We are going to waive the cancellation fees for you for your troubles you have endured"Awesome right?! NOPE! I call to cancel today, only one day later, and then you tell me I was now "mis-informed and it will cost $to cancel, we cannot wave cancellation fees" AGAIN- THAT IS TOTALLY UNACCEPTABLE! This is truly awful customer service you provide to your customers and I want this resolved ASAP

AT&T has repeatedly ignored my requests to terminate my service and my attorney's written requests to reverse billing charges, all well documented
Having already replaced my wireless network with Earthlink and my landline telephone service with Ooma, I made multiple contacts with AT&T prior to my November replacement of these services and subsequent to their installation I was willing to drop my cable TV service because I watch it less than times a year and because I felt certain AT&T was gouging me financially
My contract should have expired in January so I wanted everything to be in place well ahead of timeI also stopped my automatic paymentsWhen I began receiving snail mail notices of past due amounts, I made further inquiries to AT&T with no apparent resolution before contacting my attorney Attorney *** investigated and determined that AT&T should reverse my charges, which he requested in writing first April 25, and again June 21, All com

We signed up for service for $per month, and on average have been charged $per monthAT&T will not resolve, and managers will not call back
I have confirmed multiple times that our monthly bill (including taxes and government fees) is around $Below are charges we can prove with our bank account transactionsIn fact, we were told by a customer service rep to go into the store and show these bank account transactionsWe did, and they said they could do nothing about it other than put a note on the accountWe called back again, and they see the note, but apparently still will not do anything about itAt this point I am not sure what to doPlease assist if possible
Date-Charged
12/20/17-$
01/15/18-$
01/29/18-$
02/10/18-$
03/01/18-$
03/03/18-$
04/03/18-$
04/23/18-$
05/20/18-(-225.63)--refund for over charged
05/22/18-$
07/22/18-$712.38--this is how much AT&T says we owe to keep our serviceAfter refundi

THEY TOLD ME I HAD AGREED TO A MONTH CONTRACT TO GET A DISCOUNT WHEN I WAS NEVER TOLD I WAS AGREEING TO IT, I LITERALLY DIDNT KNOW THEN THEY CLAIME
THEY LIED TO ME WHEN I WOULD CALL TO TELL THEM EVERY MONTH MY BILL IS GOING UP THEN THEY WOULD GIVE ME DISCOUNTS AND NEVER TOLD ME NOR EMAILED ME AS THEY CLAIM THAT I AGREED TO SIGN MONTH CONTRACTS FOR DISCOUNTSTHEN WHEN I CANCELLED SERVICE THEY SAID I HAD TO PAY EARLY TERMINATION WHEN I NEVER EVEN AGREED TO A MONTH CONTRACTTHE LADY ON THE PHONE EVEN SAID I WASNT EMAILED THE INFO AND AGREED I HAD NO IDEA I WAS ON A MONTH CONTRACT AND NEVER AGREED TO ITTHEN WHEN I CANCELLED TWO DIFFERENT REPS, ONE ON THE PHONE AND ONE ON CHAT TOLD ME I HAD NO EARLY TERMINATION FEES THEN NOW THEY ARE TRYING TO EXTORT ME FOR $I WANT TO SUE THEM!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Service with AT&T was set up as follows:
(1)Installation date: Monday, March 7, from 1-3pm
(2)One Year Contract
(3)If cancel early; $per month not used on plan
(4)Cost of plan: $25/month for Uverse (Internet) and $35-$38/month for Uvoice (Home Phone- not cellular service)I was told our bill would be approximately $62/month plus account charges, which would run $10-$
(5)After one year, plan rates go to @ $109/month
(6)The one year contract at this price would remain in effect when we moved service from one side of our duplex to the other side of our duplexI explained clearly that my husband was repairing the West side first *** ** ** *** then would be in the East side *** ** ** *** I was told that we would see a $Installation Fee on the first bill sent to 901, a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been customers with at&t for almost mowe've been having issues with service being interrupted several times a day, specially the wireless receiver in my kid's roomat the beginning we called at&t and they sent a maintenance repto fix the problem, they even had to change the receiversWith all this the problem still continued, every time we call they guide us through fixing it, this problem continued for mos.Also, our internet used to go out with this serviceOn 08/15/2016, we have decided to disconnect the TV service, because we were getting nothing out of it, I called at&t with a request to disconnect the TV service and I talked to one of the repsHe told me, there will be a $penalty fee for ding this and I said fine, because since I got the service I haven't finish watc

Service Type: Business ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Basically my past experience is that you have negociate new contract every month period You can't call ahead on 12th month to find out what the new rate will be or if a promotion will be available So in the month following the th month(you are billed a month ahead) the rate usually jumps up substantially
Given example: April/13th month) - the rate went from approximately $to a(rounding) Called in May/2016- ATT made adjustment to $ Then the following months thru rate was $ Not sure, but believe sightly high than original stated on phone for monthly payment
Things just get complicated when trying to establish rate, I think I just gave up !!
So next comes Jan -Mar of The rate jumps to $138/month reason given after contact was an over all rate

Was sold iphone buy a store manager on a "get one free promotion" that did not exist Employee quit that day and store manager agrees that I should not owe for the second phone My plan was also changed to a more expensive plan without my knowledge Customer service calls = hours and all agree this was wrong but no one will remove the charge from my account Will cancel contract and use another company

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0My mom (who is 82) cancelled her service to move over to cell only AT&T has billed her for additional service days after the service was cancelled She contacted the company several times (more than 7) and was told her balance was at $ She continues to be harassed by AT&T via email stating that she owes for the additional service (which should not be billed) I've contacted AT&T myself and they now tell me that whoever told her her balance was at $was incorrect, but can give me no information on who, or why they would have told her that She has paid the bill in fear of being turned over to collections This company has been terrible to work with, unclear on their information and billing, and have treated my elderly mother terrible

Dishonest and deceptive sales rep practices to make sales
I purchased a Samsung smart watch and tried to activate it without going to the AT&T storeI contacted AT&T directly, but there was an issue with AT&T sending me the necessary agreements electronically
On one of my support calls the rep tried to up-sale me on switching over to Direct TV from U-VerseThe phone rep told me that they had a special going on where my total cost would be $plus taxes to bundle their Gigabit internet with Direct TVI immediately told them to go ahead and switch me overThe rep went over the costs associated with the transfer which was about $and that there wouldn't be any additional charges to get with wireless receivers when the tech came to install the new Direct TV service
When the tech showed up he said there would be an additional charge of $for the wireless receiversI told him that the rep said that there wasn't going to be a charge, but ultimately paid the $

This is easily one of the worst companies in the united statesI know that's a huge statement, however, I have been lied to by agents just so they could meet their sales goals multiple timesWhen I call customer service the answer they always provide me with is "you must have been miss informed" Im sorry, but your agents should know what they are talking about before they talk to customersWe as customers expect our agents to provide us with truthful informationI have been an AT&T customer for many years now, I have multiple phone lines, directv , and internetI would never recommend this company to a friend or family member or at that even an enemyAT&T is about to lose a loyal customerI am a Customer Relations Manager, with that being said I expect the customer service that I would provide my customers, however, I do not receive that from this companySo much more could be said, but I will leave it at that

A bill sent to collections for an error on there part.Ive moved into my new apartment on August 1st,and wanted to tranfer my already exsiting services to this new home, I had to wait before they could come out and install anything because of a balance that I owed..which was paid.Now the previous tenant in the apartment I ended up moving into had services also with AT&T but was not willing to cancel hers, so that put a hold on me getting my services for almost weeks prior to me moving in.Ive been having ongoin problems with my service as in billing statements,service adjustments, phone calls to AT&T to ask about the many errors on there end about my account and can never get a direct answer from just one person.When I called to transfer my services I still couldn't, iv'e accumulated a bill for $from still getting billed at my previous residents.This bill is now on my credit report and I want it

last OctI added DTV to my billThey have been unable to get my bill correct sincePrior to that, I had set up for auto pay which took months to straighten outWhen I added a line it took months to get it straightWhen DTV was installed they did an install on my home which was wired with the wrong wireThey were to come out and install wireless service at no chargeWhen I read the install they were charging $I c called to verify the $install feeThey stopped the order just before installer was to activate without consulting meThe installer left me with hardwired TV workingI canceled service and went with CharterNow to the mobility issueOn 2/20/I went to store ***to make a damage claimI made a payment of $to pay off my old phone, for a new case and to pay my billNone of these charges reflected on my next billWhen I called they found the $credited to the acct prior to adding DTVThe other charges have

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When were have had directv for years and at&t cell phone service for 7-yearsWhen we moved to Indiana we started up at&t U-verseIt never worked and we had technicians come outThey told us it was not going to workWe shut it off and sent the equipment back like we were supposed toWhen we went to u-verse they combined with our directv billWell when we shut it off they were still billing us for serviceThen they charged us for two installation chargesAfter them threading to shut off our directv I had them separate the billsPut all of uverse under directv chargesI have kept up my payments on directv but refused to pay for something that did not workI can show I've paid my directv billNow they shot off our directv because they are saying all the charges are directvI have talk

I was told I would have a year pricelock with a one year contract upon signing up for at&t bundle serviceThis appears to be false
I was approached by *** *** who is an AT&T door to door salesmanHe told me about the amazing offers AT&T hadI was sold a bundle package with the promise I would be in a year pricelock with a Year contractAfter I received my first bill I noticed it said a one year promotional priceI contacted AT&T and was told that I signed a year contractI assured them the salesman repeated himself times and we made it very clear I was only signing up for a year pricelock with a one year contractI asked AT&T why the salesman would say this and could I speak to a supervisorI was told that was not possible and that I could cancel my service and pay the cancellation feeI would only like to be awarded what I was promisedI have a signed contract copy that says year, but I was told that was not an actual contractI would hope a company

The Customer Service in resolving issues is awful, and I cannot wait to the end the contract The wait time for a resolution to a problem such as mine which was to clear the passwords because I am locked out of my account has taken two days and still no one has assisted meI am very upset and will end my contract and stop the automatic paymentsI CANNOT ACCESS MY ACCOUNT BECAUSE WHEN I PUT IN THE NEW PASSWORD IT DOES NOT RECOGNIZE IT