AT&T

Would like to highly compliment AT&T with their contractor's installation of "AT&T GigaPower" in our neighborhood....I am presently the president of our HOA and their contact, a Brent at XXX-XXX-XXXX, could not have been nicer or more coorperative with us during and after their installation of this system in *** *** in Huntsville, Alabama

DATE/TIME: 2018-08-10:38:
DATE/TIME: 2018-08-06:53:
SERVICE ADDRESS: *** E US HWY ** *** ROGERSVILLE MO XXXXX
ORIGINALLY ON JULY 24, WE SET AN INSTALL DATE FOR JULY 27, THEY NEVER SHOWED THEN AUG3, THEN AUG10, THEN AUG17, THEN AUG22, THEN AUG24, THEN AUG27, THEN SEPT3, SEPT4, AND SEPT NOW THEY TELL ME SEPT 10.SOMETHING IS NOT RIGHTI HAVE NEVER EVER WITNESSED THIS IN MY LIFE!
ALSO ON 9/3/2018, TECHNICAL SUPPORT ABBY ID *** FIXED THE ISSUE AND NOW WE ARE RIGHT BACK TO SQUARE ONE!
THIS IS THE 11TH TIME I HAVE HAD AN INSTALL DATE ALONG WITH A NO SHOW! THIS MEANS I HAVE MISSED WORK OF THESE DAYS TO BE THERE AND MY DAUGHTER HAS MISSED DAYS FROM HER JOB TO BE THEREI HAVE BEEN TOLD ALL TIMES THAT SOMEONE WILL BE THERE! NOTHING NOT A CALL, NOT A TEXT, NOT AN EMAIL! NOTHING!
Product_Or_Service: INTERNET/DIRECTV BUNDLE
Order_Number: XX-XXXXXXXXXXXXXXX
Account_Number: XXXXXXXXX

AT&T has charged me for someone elses service and they were unable or unwilling to correct thisAfter many calls involving many hours of my time( mostly on hold) I was made aware, during one of my many calls, of something called" Executive Appeal" and given a case number #*** And an address of Chastian BlvdKennesaw, Ga I sent my letter to this address through the post office certified mailToday I received the letter back with a not known addressI would like the correct address to send this Exectutive Appeal letter toMrs.***

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been out of landline service for over three weeks, numerous follcalls to resolve lead to finally a call back from techincian indicating problem was buried cable, they were aware and trying to figure out how to resolveAfter placing my landline on call forwarding to cell phone, he indicated they had a short term fix, which ended up forwarding my calls to another third party (Answering machine "The ***'s") and away from my cell phone forwardingI no longer have any calls and discontinued forwarding to my cell, but the ***'s are getting my calls!
Checked on repair status and it indicated "Resolved" and repair ticket terminated...STILL NO PHONE SERVICE! I had to start a new repair ticket....now at least another '??'days/weeks and calls to the ***'s? Finally got a human

Promised $Reward Card to Switch to U-verse TV, Phone, and Internet and Service Issues
We ordered our U-verse TV, Phone, and Internet bundle on 7/30/At the time of the order, we were promised $in rewards to switch from Dish & Comcast to At&T U-verseThe installation occurred on 8/13/We received a $Reward CardWe immediately called to ask the status of the remaining $Reward Card we were promisedWe have called countless times to AT&T and have spent sometimes hours on the phone to receive a promise of resolution and nothing happensWe have been waiting for months to have this issue resolvedToday we were told that someone from the "back office" was going to call within 3-business daysI have been told several times on other AT&T calls or via chat that the representative has resolved the issue only to learn that there is no record on the account of the call or chat and their promise to send us the $Reward CardThey used claims of rewards to get us to

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October of we closed our AT&T U-Verse accounts one in Texas Acct # (cannot enter acct # Revdex.com form thinks it is an SSN
) and one in Arkansas (cannot enter acct # Revdex.com form thinks this is a SSN)We paid the accounts out online and the accounts showed no money owedIn June of we were contacted by a collection agency claiming we owed AT&T moneyWe asked the collection agency to send the account information and we received that information a couple of weeks laterIn the meantime we looked at our accounts online and could not see where we owed any moneyWe followed up with a call to AT&T U-Verse and the U-Verse representative could not find that we owed AT&T any moneyWhen the collection letter came in the mail we contacted AT&T U-Verse once again with the account number on the lett

We stay for six months in Williston, Fl where ATT has very poor, if not all, coverageOur phone offers internet calling but ATT denys it's use because we are a prepaid customerWe have fee at our RV Park which would be no cost to us or ATTWhy on earth would a company sell a service which they cannot provide, then refuse to allow us to use internet calling while here in Florida to fix itWe need to change this ASAP!

AT&T / Directv is attempting to bill me $for a service they did not provideOn 1/20/i had AT&T Internet and Directv installedThe service wasn't working properlyI called numerous times that day and the issues wasn't fixed so the next morning I called and cancelled both servicesI returned their equipment on 1/23/I filed a complaint with AT&T about their service and their installersAT&T has charged my bank account twice so farOnce on 1/23/for $and again on 3/5/for $i have disputed both charges with my bank and have only received one of the payments backAnd now they are sending me a bill for $I was unsatisfied with their service, their installers were rude, they tore up the siding on my house and they refused to place the dish in the yard as requestedStating that they had to place it on the roof because there is a dish on the roofThey originally charged me for a new dish after I watch them hook up to the pre-existing dishI di

I have been with At&T for almost years (internet/land line) A few years ago I was switched to Uverse Since that time our internet cuts in and out constantly I have changed modems and had techs out to our home at least seven times They always say they found several problems and "fixed" them The interruptions have gotten so bad in the last week, I have finally decided to cancel my service Their customer service is ABYSMAL If you are here to decide whether to use them as a service provider, do yourself a favor and do not!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have lived in our house, which was new when we moved in, for years We have Uverse, Wifi, Digital Life, a landline and three ATT cell phones, and spend $500-$per month with ATT We have no choice but to use ATT for Uverse and wifi, as it has an exclusive wiring arrangement in our neighborhood, which was also new Other than the landline, nothing has ever worked regularly, and we have been trying to get ATT to address it for the five years Two weekends a go, Uverse completely froze I spent about hours that weekend on the phone with ATT and no fix, and then set up an appointment for a tech to come to FIX the issues, with a window from 4-for the appointment On the call setting up the appointment, I explained our five year journey, and requested that ATT send whatever resources it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June I called *** to request a change to my billing dateThey informed me that it would take 1-billing cycles to take effect and that it would be doneFast forward months later and it is still not doneEvery single month I call in to complain that they are assessing me late fees and re-storal chargesEvery single month they apologize and tell me they *** take care of itLast month I requested to speak to a supervisor, and got Lois, on the phone, who again apologized and assured me it would be done without delayAgain this month, *** hit me with another late fee and re-storal fee and still have NOT changed the billing due date as I have been requesting since JuneI got another supervisor,Roselle, who apologized and reversed late fees for the inconvenience of *** lapsing in c

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made a payment that was was not noted to my account of $They added to someone else account and still said it was my faultI was told that I would not have any problem with my account being interrupted and low and behold my account is OFFI am very upset and everyone that I talked to HATES AT&TI was charged a fee because of the stupid installer of theirs made an mistake and had to come back out and fix it so they charged me instead $So in order to restore my services I have to make a payment of $for the previous bill and this include the payment that suppose to be investigated by AT&TI am not pleased and will make a comment on this site everyday until something is doneIf it takes up to days to get straighten out I will do soI am a working mother of kids and

AT&TYUCAIPA STORE
Promotion: buy phones get free + free iPads + 20% discount for *** Medical Group employeesSounds greatWe sign upWe take the phones totalWe are told to come back in weeks for the second free iPad, because they don't have another one at this timeWe go back in weeks and they tell us that it was "while supplies last" and they are all goneOKAYemployee discount? "Oh, that's only on some plansnot the one you signed up for." And the kicker?? We get a text message this morning saying that we don't qualify for the free phones, AFTER the two week cancellation period is up!! So now, we owe them for phones at over $each! We've called and spoke with several customer service reps and what do they say? "Oh, never go to an authorized dealership, they don't now what they're doingalways go to a corporate officeWe can't control what those salespeople say and do, unfortunatelyblah, blah, blahHOW CAN THEY GET AWAY WITH THIS???

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been on the phone for over three and a half hours trying to order new service It is coming up in your system that I owe a bill in the amount of $for an account that I had in 2010- The account number they provided is XXXX-XXXXX I am not in collections with you or a third party company The last bill you show was for $something dollars and a credit was issued for $which left a remaining balance of $which was paid in full I switched providers in February You all sent me a check around October of for $for I'm assuming was a refund from my deposit of $when I started service All I want is new service and for this $to be removed as a payment due They are telling me that I made the payment of $in September for an account that had

Cancelled services and was told I owed nothing moreDebited another month from my bank accountHave contacted multiple times and not resolved
On 7/26/I contacted AT&T Uverse to have my services cancelledI did this via their chat function so that I could print off the conversation in case I needed it in the future My services were cancelled and I was told that there would be no future charges
On 8/2/AT&T Uverse took $out of my bank account I contacted them on 8/3/and was told that I would have to wait a month and then they would send me a reimbursement check for the charges I told them this was unacceptable because that money was budgeted to other places and they finally agreed to reverse the charges and put the money back in my account within hours Again this was via chat function so I printed out the conversation and kept it
On 8/7/I check my bank account and the money had not been put back in so I contacted AT&T again This person told me

Promised refund on cell phone for having to use hot spot data 11/4/along with credit on internet for being down two days
On 11/3/17, construction workers cut main AT&T lineReported service outageOn 11/4/service came out said they wouldn't have it repaired for hoursCalled AT&T who promised we would receive a credit for internet being downAt that time I explained in detail I would be needing to use my hot spot data and would be going over for having to stream through cell phoneWas promised any overages would be credited and that I needed to call around 11/when the new bill generated to receive the creditsCalled back several hours later to confirm with AT&T charges would be credited and assured the sameOn 11/27/made phone call to service, transferred three times and finally had someone review notes on accountWas ensured credit would be handledAround a week later, called back and again ensured credit would be handledThe third time call was made, spoke with

My friend Maggie did contact At&t sales person, who is not very unprofessional
Maggie is not really good at English, so she wants to find who can speak Chinese salesmanI do not know his name, but I heard my friend to just contacted the At&t Internet Sales, which she just wants to use her business number to switch to At&t about weeks agoSince she does not know English well, and the salesman locked her number, she only can find him to solve the issueI went to At&t store today on June 2018, and I heard their conversations very long time about mins, and the salesman keep talking his personal life, as discussing which steak my friend will like
They were talking about half hour, and the internet salesman did not do anything to contact the activation departmentI felt he tortured my friend since I consider this internet sales is sex harassment to my friendIn fact , my friend is so upset, but she hold it since she just wants to get her phone number back, which this is her business contact informationIt is very important to her
They kept talking about mins, and the internet sales is still doing nothingLater, he find anther female Chinese sales (since I do not know her name) to help my friendHowever, the problem still could not solve, he locked the number that At&t store staff could not help my friend active her numberAbout mins later, the female internet sales contact the activation department, and the staff of activation let me to find any store staff to active the locked sim
My friend and I kept working the internet sales about hour and mins, and my friend needs to go restroomYou know, at&t store does not have restroom provide to customer since we should not be there long time like and half hoursMy friend went to Smart and Final Store to find the restroom, and the Store Staff and I kept working on the problem, and her is excellent and find out all way to unlock the sim card
My friend went to half hour restroomFinally, my friend went back to the store, and she told me the internet salesman call her personal cellphone againThe terrible things I never heardThe Internet sales told my friend, "no one is willing to help you unlock the number since they do not have any commission" I do not think so, the Internet sales is a lier
But we have to be thereIt takes about half hour after my friend came back from the restroom, the Store staff helps my friend to unlock and active her numberShe got back her business numberShe almost cry
It takes hour in store, and she spent so many time during three weeks to talk the Internet SalesmanShe is so upset and got torture from his Internet sales who is speaking the same languageI am shame on that Internet SalesToday(June 14, 2018) I heard him kept talking his personal life and call back my friend to explain that is not his fault that is the store staff does not want to help my friendI am so upset on At&t about the customer service and disappoint on the Internet Chinese native speaker salesmanI felt he just try to approach my friend, and he is not really doing his job
During these three weeks, my friend was torture from this situation since her phone number is lockedShe had many nights, which she could not sleep at nightShe is so upset and angryFor her, she only holds itYou never know, the two children Chinese mother has to make her children to surviveShe is afraid to see her business phone lostIn fact, she lost a lot business because the Internet sales did the wrong thing on herShe is sex harassment by the Internet Sales, and she is torturingI do not know how to help her, I do not know why At&t hire this bad behavior salesman, and I am so disappoint on that
I hope At&t customer service can see these words and fix your issueI wish At&t hire the right and professional Internet sales and return us excellent customer service in the future

Hello,
When I first signed up with your company over the phone I was told I could upgrade my device at anytime of my contractI asked three more times and was told the same thing so I decided to joinI called in to trade my device in for a new phone and was told I have to pay my phone off completely before I can upgradeI called back the next day to talk to a different representative and was told I could trade it in no problem just head to my corporate storeWe drove into the store and was told there about two different Next plans and I couldn't trade my phone inThis is the first time I have heard about a year next plan and a year next plan? I would like what I was told offered because those are on recordings when I first agreed to the contractI didn't agree to a contract where I got stuck with paying off my phone after two years and then can upgradeI tried to send an email to *** the executive I spoke to last time I had an issue with your company but he never retur

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been a customer for a little over a month and have had issues repeatedly sinceThe biggest issue is billing, and being lied to by customer service reps about bill due dates and charges being waived off my accountI was told by***through customer service chat, he waived charges off my account and my first bill was not until JuneWell this was not true, I am now two months past due and had to set up payment arrangements to pay in fullI have spoken to different agents all morning and nothing was resolved except I have a bill to payI am so appalled that their representatives get away with lying to customers to get higher approval ratings, and to basically get them off the chat so they can move on to another customerI need someone to make this right
Product_Or_Service: Wifi

On 17th, January I called AT&T customer service and requested to get a quote to add T.V and Internet service togetherCurrently I'm using AT&T mobile service and according to AT&T customer service to add T.V and Internet plus all the discounts my rate will be $a month year commitment and I would get $rewards points(AMAZING DEAL T.V&INTERNET); well it turns out to be a promiseOn January 17th customer service of AT&T took my order bases of whatever she explained verballyI received a estimated charges and there were too high so I called back to and requested to break down the charges so I can understand If I can offered itIn return AT&T customer service respond Mr*** our system have not generate any bill yet so we don't know what's you exact charges are
On 1/26/I have AT&T installer coming to my house between 1-3pm and I still don't have a final charges bill so I called the AT&T customer service againAgent MR.Daris Id#dw127R; have explained m