AT&T

I am the treasurer of a condo assn Our problems started in when we continued to receive bills for disconnected lines Trying to resolve this with phone calls and emails only resulted in being rotated thru numerous parties who were not interested in looking into it In we filed a complaint with the FCC and finally a rep contacted us and agreed to review our concerns It took months and we agreed to a partial settlement ($9,900) on a claim for $19,000+ When we finally received the check it was for $7,- no explanation
We tried getting the remainder by working with FCC, ICC and NBC but AT&T's wall is impenetrable

Service Type: Residential ServiceAccount: ***Account: ***Reached: 205-908-2907Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My complaint with AT&T is an overcharge for a service that should have been disconnectedI initially wanted a bundle service (landline and DTV)I was told in order to receive this particular service I would need to change my landline phone numberI have had my original phone number for over years and was adamant about not changing my phone numberI understand that in order for me to get the service I would have to change my number but I did not want to change itSo, AT&T told me that I will have a Telco Landline phone and I will pay my landline phone service and direct TV service separatelyInstead I was charged for a phone number (***) for a bundle service I did not useI have called customer service to disconnect this phone number and it was not doneI have been contacting AT&

Service Type: Residential ServiceAccount: U versal XXXXXXXXXXAccount: U versal XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Companies like Att have to close down and stop exploiting, stealing from consumers ...I AM SICK & TIRED, CALLING THEM WASTING MY TIME
ATT is the worst provider I have ever experiencedThey overcharge every month and their billing is a shell-game juggling actThe online statements do not match the paper statements ( When they do send them) and the emailed statementsI spend several hours a month on the phone with their Repstrying to get the Internet bill back down to where it is supposed to be and it is a waste of time for the next month, the game starts all over again and they overcharge, overcharge, and overchargeCustomer service intructs what to pay after correcting and on following month they charge past due feesThey broke their agreement in their contract at the

3/4/I transferred my services to another locationThis caused MAJOR billing issues which required me contacting AT&T on a monthly basis to fix
When I transferred my service, AT&T dropped my internet speed from the highest to slowest and simultaneously increased my wireless bill from $30/mo to $80/mo When I called to inquire the reason I was advised that the speed was not availableI then requested the $30/mo fee be reinstated since the reduced internet speed was beyond my control I was advised that this was not going to be possible and I escalated my concerns to a manager The manager advised they would correct the billing issue, but it was not fixed In fact, I had to call every month spending hours at a time on the phone each time having to explain why I was calling Any time I was promised that the issue was fixed, my next billing statement would show double sometimes triple the amount I should be paying I finally cancelled my services this month after fighting eve

Total garbageWorst customer service experience I've ever had with a companyThey lied to me about pricesThey told me on the phone the price to pay for internet, then the bill comes it's a total different price (about a 33% increase) I call them thinking it was an honest mistakeThey tell me that they cannot honor the price I was given bevause they only offer it to "new" customersSo long time customers don't get the same treatment??? Ridiculous

During the installation process they hit a power line that has disconnected all the power to my garageAll of the food in the deep freeze was ruinedI have been calling for a couple weeks now to have it repaired, but it still hasn't been fixedThere have been appointments made for people to come fix it, and also for people to contact me about fixing itNot once has that actually happenedThey were supposed to mark the ground for power lines beforehand, but it appeared that they only checked in one corner of the yardWhere they checked wasn't near where they actually had to dig
I was told my bill would be $for the first year, and then it would go up to $after monthsI have the screenshots in my phone that show this as wellThis is only my second bill with them so far, and it was for $I found in the bill that they are charging me $for the DirectTV, but it was only supposed to be $a monthI called them to figure out why it was like that, and they told me it was an annual bill increaseI said I thought since we had a year contract the prices would be locked in, and they just kept saying it was an annual bill increaseI then asked again about the status of someone coming out to splice back together the power line that they cut weeks ago because I was last told days ago that someone would contact me in hoursIt has been over hours now, and no one has contacted meThey just said that they'll mark it in my notes
I need them to fix the power line that they cut because they failed to mark the ground properly for power lines, and now that I'm locked into a year contract with them I can't have them just increase my bill freely at their own will, regardless of what the contract agreement was

I CALLED AND CANCELED MY INTERNET AND U-VERSE TV ON MAR/23/WITH AT&T ..I CALLED BACK TO MAKE SURE IT DID HAPPEN !! BUT I WAS BEEN TOLD NO AND THE SERVC STILL ACTIVE???!THEY TOLD ME THAT'S THEY SORRY AND THE WILL CANCEL THE ACOUUNT IMMEDIATELYI CALLED DAYS AFTER STILL THE ACCOUNT WAS ACTIVE?? THE MEANTIME I GOT BY BILL FROM AT&T FOR $FOR ALL SERVICES ??? FOR THE 3RD TIMES I TALK TO A ANGENT WITH ID # ***
SHE TOLD ME THAT'S SHE PROMISE TO FIX THE EXTRA CHARGES AND REDUCE MY BILL BY 4/14/!! DIDN'T HAPPEND AGINE AND THEY CHARGING ME FOR ALL SERVICES $AND NOT JUST MY PHONE BILL ONLY...THIS WHOLE PROCESS COST ME A LOT OF HEADECHE AND ALMOSE COST ME MY JOB AT SOME PONIT...NO ONE DESERVES TO BE TREATED LIKE THAT
Product_Or_Service: PHONE
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 1, recieved Order Confirmation for DirecTV and Internet/Phone dated October 31, DirecTV a company owned by AT&T added premium channels (HBO, STARZ, SHOWTIME and CINEMAX to my DirecTV accountI did not authorize this added on I originally removed the channels (HBO and STARTZ), that I did have on September I called on Nov 3, and spoke with a women and told her to remove the premium channels, because I did not order the channels, she stated that it was being done and I agreed to the HD Extra Pact for month free and she explained that after months it would cost $a monthI called again November 22, (Spoke to ***) still the premium channels remain on my bill I was charged $ Which I paid $and then DirecTV added the balance of $on to the

My complaint isn't with my wireless contract, it is with DirectvWhen I switched from Uverse to Directv a little over a year ago I was told there wouldn't be a contract since ATT just acquired DirectvWhen I called early last month to switch back to Uverse, a rep by the name of "G" took my call and told me there would be early termination feesHe would work on getting them waived since the rep in told me no contract"G" called me back twice saying he was working with a manager to get fees waivedOn the 2nd call to me he explained all early termination fees had been waivedHe then said when Uverse was set up to be installed on 8/to call and cancel Directv after the installation was complete
I called the evening of 8/17, spoke to ***, and long story short, spent hrs and minutes on that callAt the end of the call, *** was to credit the account $because "G" didn't get the fees waived*** even said reps will say anything to get a sale!
I opened up

Att canceled my TV services without warning that I receivedAlthough a customer for several years they were not helpful,days to restart unacceptabl
ATT came to my door stating that my U-verse boxes were out of date and ATT customers were being moved to Direct Tv now that ATT acquired Direct TVI called ATT to verify and set up an appointment for the Direct TV people to come out and look to see if a dish would work for my roofHe came out, walked around the exterior of my home and concluded that a dish would not work without attaching it to my roof which would negate my roof warrantyOf course I declined to move forwardThis took about 5minWhat I didn't know is that ATT cancelled my serviceWhen I called them, they kept insisting I had Direct TV and no longer had U-verseSeems there is a communication breakdown in their systemThey insisted I had agreed to an "instillation"It would require someone else to come out to my home in 4days to "install" U-verse againThey woul

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I intially contacted at&t the customer service was excellentI wanted the internet service with dish network, they said it would not work and sent me to at&t uverseThen it became a sales issueI was not given the price I was guaranteedI have spoke with several people regarding this proven and the last straw was when I was given a discounted number to compalin to a at&t complaint departmentMy service has since been discounted due to pack of paymentI want to cancel but I have to pay the fee to do so

I signed up for services on June and was quoted a specific amountWhen I received my first ***, the amount charged was more than double
I signed up for bundled services with AT&T including internet, phone, and DirecTV over the phone (phone #: XXX-XXX-XXXX) on June 20, I was given a rate of $50/month for DirecTV, $per month for internet, $9.99/month for phone, and a waived $activation fee for DirecTVThe account number they gave me for AT&T was XXXXXXXXX, and the account number they gave me for DirecTV was XXXXXXXXThe order number for DirecTV was XXXXXXXXX, and they did not give me an order number for ***They scheduled an installation for all three services on July 6, On July 6, a technician named *** (phone #: XXX-XXX-XXXX) came to install the servicesHe immediately told me that his company sent only him to install internet, phone, and DirecTVHowever, he was only qualified to install internet and phoneHe said I would receive a call within days fo

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spoke to a rep from the office of the president when I filed a complaint against att and they helped me by doing my bundle at the rate I was on previous only this time I would not have to call back every year it would stay the same long as I'm an customerI get a dollar bill in the mail I called att the rep told me I only had tv service for life then xfered me to another dept ego told me I only have HD receivers for life now I angry confused and ready to file a law suite for advertising

Service Type: Residential ServiceAccount: XXXXXXXXXX XXXAccount: XXXXXXXXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We disconnected from AT&T on 6-30-but continue to receive bills for services AFTER 6-30-Today we got another bill for $for Internet Service from 8-thru 9-11-I, again, called to inquire and was passed around six timesMy previous call I was passed around timesThey now say I owe $all charges AFTER I disconnected from their serviceI can't take it anymore and want them to STOP harassing usI am a retired AT&T employee and gave them YEARS to fix my serviceI finally gave up and switched to SpectrumAT&T's customer service is pathetic and no one seems to careI hope you can helpThank you, *** ***
Product_Or_Service: Phone and Internet
Account_Number: XXX XXX XXXX XXX

We were a victim of cybercrime and harassmentAT&T is our network provider Since we bundled our cable, internet and our cell phone together, we started having problems with our connection When I am calling AT&T about this problem, we were being told that they cannot find our account, or we have a invalid password or our account was locked that they cannot accessed itAll our devices were loaded with viruses, its hacked, damaged and some were disabled We keep calling AT&T about all this problems every now and then, we were advised that someone is controlling our IP addresses that is why they can control all our devices ATT said its beyond their control and there was nothing they can do about it We cannot access our AT&T and email account including our google, apple and Samsung accountThey will not replaced our damaged cell phones I also learned that our Ethernet connection is disconnected and we were only connected through WI-FIAnd when I questioned them about our cabl

This is by far the worst experience I've ever had with any monthly bills I haveTheir computer goes down so they don't bill me even though I have automatic paymentsThen they charge me a late fee even though they admitted that it was there mistakeThen they double bill me for their mistakeI cancel them and switch to Verizon and I call to zero out my bill and they won't even let me do thatThey couldn't even figure out how much my bill wasI had to explain my bill to them!! Over hours on the phone, accomplished nothing and they expect me to call back again
They have no respect for their customers, they can't get control of their billing, constant mistakes on their end in which they charge YOU for, ridiculous long waits when you contact them to fix their mistakes
This type of buisness practice should be illegalThank goodness there are other optionsyear AT&T customer here and they treated me like GARBAGE because I wanted them to fix their own mistake

AT&T is both incapable and incompetent!! The Job: Move phone lines from one address to another After phone calls, leading to supervisors, leading to someone in Atlanta, the switch is set up and confirmed to occur on weeks WEEKS? Called hours prior to switch to reconfirm ON SCHEDULE!! Big Day comesnothing! No tech call, no automated reschedule callNothingFinally after anothercalls, person telephone tag , I am told that the switch can not occur because of some SC law that "business" lines can not be transferred to "Residence" Now forgetting That this is a home business switching to other home, this would have been nice to know weeks earlier!! I distinctly mentioned the situation to 2-of those CS people but the answer apparently don't have the answer on script., So decide to try Universe., lines plus Hi speed internet more weeks wait for an appointmentBig Day comes, and get automated call, hour beyond scheduled time informing me that tech will be late but he will call minutes late @ hors later, hey the tech called!! BUT his work order says nothing about phones lines and the internet is the SLOWEST they offer, not the Hi Speed promised Same work order EMAILED to me but no PHONE LINES!! Sent him away and refuse to deal with them anymoreThe frustration no to mention the cost of carrying the current service weeks waiting for AT&T CS to cancel in the end is irritating to the extreme This is NOT AT&T of the 80's where if it was communications it was AT&T This is Southwest Bell and BellSouth doing the cut rate min they can do to make max bucks on the public

Promotions Not Extended As Promised in Writing and over the Phone
I moved to a new address last year and moved my service from AT&T to the new address This caused the contract to be extended I thought that meant the contracted price was extended as well, however about months ago my bill went up by about $dollars a month I tried AT&T's chat solution and after discussion was told that the discounts that had gone away would be extended to the end of the contract That chat occurred with agent *** I was told that the month I was billed for already would be credited back, and that the discounts would extend to the end of my contract I did not see the discounts get applied at any point over the next two months I called in to customer service several times across this time frame The first time I was assured the discounts would be applied and that I should just pay what I "normally" pay for my bill, and that the remainder would be credited back when the discounts where

I called to get my phone fixed and the guy on until he talked me into getting the bundle package with them and first tv The man told me I would get two $vista cards and a $card He said I would get HBO , and Stars for 3monts free I agreed He said my bill would be $a month They came out hooked up my tv stated could not give a pamphlet on how to work the remote or the box I would have to go on line and print it off I told them I didn't have access to a computer or printer They said if I had any questions to call direct and they would help .the next week I was still not able to get hbo or stars I called the company noI was told that the information the man had given me was not true and that would put through to the rewards center A lady came on the line and said she was with the rewards center and not fine any notes where they had told about the $ I called several and talked to several people both here and other countries Finally got a hold of some

advertising and fraudulent charges
I attempted to switch my services to an AT&T bundleI took off work and waited for hours while AT&T tried to connect the internetAfter hours the tech said it was impossibleThat the service AT&T sold me will not work for meI called Friday Jan 5th to cancel all pending servicesI have a recorded coversation where I told the rep I wanted to cancel because they cannot provide the serviceI told them the only way I would keep AT&T is if both internet and direct tv both workThat I would miss out on too much savings to have just one serviceThe AT&T rep assured me that if the services didn't work I would be able to cancel both of them within daysOn Monday January 8th the servcies were attempted to be installed againNeither the internet or direct tv workedI went out of town for work on Tuesday and Wednesday the 9th and 10thI got back from my work this morning and called to cancel the bundle well within the days because th