AT&T

My phone broke and I decided to order new through AT&T, the ad on the site was "Want it fast?Get FREE same-day delivery if you order by 7pm"I placed an order at 4pm on Friday, August 10, Did not have access to the internet until next day Saturday, August 11, had long conversation with the customer service rep, she told me it will be shipped on Monday overnight as was promised!!! I am a customer for more than years and had to call on Monday, August 13, againWas told there is NO RECORDS OF MY CONVERSATIONS WITH ANYBODY! I have my phone bill which shows very lenghty communications with AT&T! But who cares! I was told it will be shipped august 13-and not overnight! Very dissapointed with AT&T, especially when I am paying almost $for phones! It became very expensive and I got VERY CHEAP TREATMENT! I will try to get out of this as soon as I can! I have following records for my conversations: August - min, August - min, August - min and August - min - and I guess AT&T does not have any notes and records at all!!!! Huge dissapointment and I agree with other customers, I wish there was a "negative" number in ratings! I will give it "MINUS 5"!

Terrible customer serviceHave had a go phone issue for two years now that AT&T will not resolveI will NEVER have AT&T service again and I recommend that everyone avoid this company because in my opinion they only want to take your money and not provide any customer support that is of any help

AT&T charged me $for a $billhave called twice, was told the overage would be returned to my checking account but it has not
AT&T charged me $for a $billhave called twice in two weeksI was told the overage would be returned to my checking account on both occasions but it has notI was told I would be contacted by e-mail but was notAT&T stole from me and I want it back I do not want by bills deducted from this used as a creditGive me my money back

I have had connection problems since I switched over to them in June of this yearI keep getting error messages on my computer saying page not found I have to restart my computer which often does not work or unplug modem and wait to start all over I had to switch cellular service with them also for dropped phone calls and poor connections and went with another company with no problems
AT&T locks you in a year contract with services that does not work! I have contacted them mumerous times and they claim to adjust something but I still have the same problem

I had AT&T UVerse I paid for 45down but was frequently getting around 17down When I would call they would somehow get it up to around 27down Customer Service would tell me that was good enough This happened several times and the issue was never resolved I also had Direct tv in a triple play service The Internet was too slow to stream most of the time I changed providers and am now getting 114down for a cheaper price I cancelled the contract and am trying to return the equipment They have sent me to UPS who won't take Directtv stuff Called customer service again Now they said go to an AT&T cell phone store I did that and they sent me to a corporate AT&T cell phone store who also would not take the equipment The AT&T representative at the corporate store called and they transferred him to Direct tv who said my service is still active Trying to just return their equipment I don't want anything to do with them after this as their Customer Service is terrible

When we asked what they could offer versus our previous provider ATT rep said they could provide more for less moneyImmediately found out they had liedThey set up my wifes phone to use all of our data in three daysAfter I threatened to send the phones back and never pay them again they gave us back the data and fixed the problemThe first six months we had enough to watch Netflix videosAfter six months it was like they throttled it down to a quarter of what it was previouslyFat les than what the other provider had
We've had this service for four years and will change as soon as the contract is upThe download speed this morning was mbps, on the first go, on the second it was so slow the page timed out and frozeIf we leave our wifi on with the Homnebase it chews up all our dataIn consequence we have to turn it off when not using the internet, which means no home phone eitherAll in all we feel like we've been ripped off and constantly lied toNot exactly an entity to do business with

I'll keep it short
I tried to take advantage of Samsung Galaxy S"Buy One Get One" promo months ago
I tried to transfer number, but they told me that I needed to get a new number
So they canceled my order and re-ordered requesting new number
I have talked to CS in the meantime to ensure that the promo would still apply, and they all answered yes
I noticed that the promo did not apply, so CS created a case to apply the promo
I waited months and talked to other CS in the processThey kept telling me to wait
I had enough, and contacted CS and demanded manager
Manager told me that the case was reviewed within days of creation, and was denied, and suggested I create a new case
I told manager that I am sick of waiting, and I want resolution
Is this how AT&T customer service usually operate?
They basically stalled for time until I could not return the device, and keep paying them extra
Now, I can't return, and even if I switch carrier, they've been ripping me off for all these months
Very cleverBut also extremely shady

My bill is still incorrect
I have spoken to three different representatives on three separate occasions regarding my bill being incorrectI signed a contract that locked me into a monthly payment of $for monthsThe first time I noticed an increase on my bill, I called and spoke to representative that said that my taxes increased, but my the state and local taxes did not increase in my areaI continued to pay my correct bill amount of $107.29, although my bill still showed the incorrect amountThen I was assessed a late fee because I was not paying in full, I called again and the person assured me that my bill would be corrected, and the late fee waived; but it was notThen I called and spoke to a representative regarding DirecTV not carrying CBS anymore, and they agreed to give me an account credit of $6/month for the two months that I had to purchase CBS All-Access because DirecTV did not carry the channelThis credit never showed up on my bill, and my bill was still

I had chatted with a Rep Stating that he could give me a bundle for a lower price since my discount was coming to an end and he assured me that he could have his manager call me to make arragnments to set that up we scheduled to have him call me at 1pm and I asked for a call back number just in case we miss a call or some other reasonHe assured me that they will contact me to set that up, of course they never gave me a call back and so I called and spoke with another sales rep who told me that the rep never made notes about the deal on my account which he told me not to worry that he did he swore that everything was going to get taken care, but now they will not honor that deal that the first rep told me they would set up, they keep putting me on hold and telling me that there's nothing they can do which is not right because I was promised that deal I even have the chat transcripts to prove everything which they still dont care aboutI still have not received a call back from anyone

At&t canceled my service for being late on ONE months payment I went to use my phone while I was stuck in a ditch and it wouldn't work When I called and spoke to one of the managers James ID# *** he told me there was nothing he could do and that it didn't matter that I was stuck in a snow ditch with my year old daughter All I asked was that they restore my service for one day They refused and couldn't have cared less about my situation VERY VERY DISSAPOINTED DO NOT USE AT&T's Service They do not care about their customers

have no service and AT&T agent *** at ***
Product_Or_Service: internet service
Order_Number:
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved into my apartment end of March 2018, I contacted the phone number provided by my community to have my utilities set-up The salesperson who took my call shared specials for AT&T internet, I agreed to get their internet After speakiing with my son we decided to go with Xfinity, I called the company back and asked that they cancel my previous order for internet
I later get a bill from AT&T for internet services, I call them immediately asking how is there a bill when I cancelled my order and never received any internet services from them I have been going back and forth with AT&T about this matter until finally a supervisor said she would zero out that account so I didn't have to worry about it so I forgot all about it until I received a call today from a collection agency saying t

I have been a customer of AT&T for months, with cable, internet and wirelessWhen I signed up with them, I didn't realize that they are one of the few wireless companies that don't roll you to 3G service when you reach your 4G limit, they charge you more insteadWell, after paying $a month for 2G's of data (I had to get an extra G added earlier in the contract because one was never going to be enough) I realized I was being over chargedSince I was on a year contract, I knew I would have to pay an early termination fee, but, as I looked at the numbers, it was worth it to get out of the contract
I ended up having to call over dozen times to accomplish goals: cancel the contract, port the number to my new service and unlock my phone so I could use it After about 18-calls to customer service, of the goals were accomplished; however, to unlock my phone, I was told to go to their websiteI didIt didn't workI was told I had to pay the early termination fees firstSo I called yet AGAINI paid $to free up my phoneThe last words the rep spoke were, "Wait till the charge clears your bank, then you can log in and unlock your phone."
I waited days, the charge cleared, I logged on and found out that they never put the $towards my early termination feeInstead, I had $credit on my cable and internet account with themSo I called back yet AGAINI explained the situation the customer service rep and was told there was not anything they could doI asked to be escalated and was told that was impossibleAfter being put on hold, I was told that they could refund my money, and I could pay again, so that they could have another try at doing what they were supposed to do the first timeI begged them not to do that because it would add days, if not weeks to the processUnfortunately, that is exactly what they didSo, I am now waiting 5-business days for my money to hit my account again, only to have to call back yet AGAIN and waste more of my time on the phone with them trying to handle such a simple task, but one that has yet to be accomplished
I have decided, even though the cable and internet service has been good, to cancel all of my accounts with AT&T based solely on the poor poor customer service
Apparently, AT&T has gotten so big, the head is eating the tailThey either don't know what they are doing or they just don't care, but I don't want to keep giving my money to a company that can't handle the most simple of tasksI wasn't asking them to perform emergency brain surgery or rocket science, just cancel my account, tell me what I owe you, let me have what's mine and go on my wayThat was all I wanted

Terrible Customer Service! Where do I begin?! The repair service has been awful! First, they told me it would be a day before they sent someone out; however, no one came that day and we had to contact the company itself in order to get them to send someoneNext, the person who was originally sent by the company, started working on the phone line, but then made an excuse halfway through and left, we haven't seen that worker since he did that workLong story short it was been a week since this ordeal started, and we still have no access to the phone lineAs someone who works on the internet, access to the phone line is very importantI have important things to do, and can't afford to sit here

I was with out reliable service for about weeks back in late June and All July
I was without Internet late June and all JulyThe Internet keep dropping during different times of the day I reseted the router at least times before calling the technical support Technical tried to fix it remotely and they were not able to do itShe asked me to use my data on my phone to try several things and it did not fix the problemShe gave me a $credit for my data, and schedule a technician to come inHe come on August 16, and fix the problemHe said it was a line down that was disconnected at the towerThe tower is in the neighbor's yardHe told me to call ATT and they should give me a credit for not having service all that timeI have the same issue back in June of When I got my cell phone bill I paid over $because I went a lot over my allowed dataA woman called after I have sent several emails about my issue with the serviceShe called me and left me a messa

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer of AT&T for years I was a customer when the name was *** *** They have been over charging me for yearsI keep trying to change my U-verse package, but each and ever time that I have attempted was able to do soThey keep telling me that their advertised prices are not for established customersReally! If they are advertising price; then I should be able to get the same deal
Account_Number: XXXXXXXXX

I signed up with AT&T in November The reason for signing to AT&T was because I wanted unlimited serviceThe Representative Torry at the store in the Westchester Mall told me there was a deal and that the only way to get unlimited with AT&T was to get Direct TV with the package and that the cost would not exceed $a month for both servicesShe also offered me a Gift Card, a free phone, and a tabletI was clear with her that I did not want a contract and she confirmed it wasn't a contract that I could cancel any time with no penaltiesI noticed my bill was higher than expected on December and she told me that it was because the installation feesI paid and didn't questioned itThen the bill started going higher every month, to about $I would call her to ask her the reason and she didn't have answers, she would give me a credit of $every month till we figured outI moved the Direct TV to a Different address and they charged me on top on the $200+ change another $

This is the most worse experience I've ever had with a company this big before! I am very unhappy with their customer service reps that you speak with through the numbersNot only do a lot of them speak half way English, they don't understand what you're issue isI was really mad when I spoke to a supervisor and he cut me off numerous times and spoke to his co-wokers as I was speakingI have had at&t for 7+years and I could swear their service just gets worse and worse as time goes byThey will never ever be receiving me or my family and friends business ever againI WILL MAKE SURE THAT EVERYONE KNOWS HOW AT&T DOES NOT CARE ABOUT THEIR CLIENTS AND THE BUSINESS WE BRINGIf I could this negative stars I would!

*** did not honor promised refund and placed derogatory remarks on my account on file
On DecI complained to AT&T due to the bad quality of their Internet DSL service in my areaI switched my service to *** Through the Revdex.com's intervention AT&T's Office of the President apologized and offered to issue a refund as compensation
Recently I've found that AT&T charged my account again for $after issuing the refundThey also placed derogatory remarks on my credit filesIt is not a fair business practice to reverse refunds and break promises
Seemingly Customer Service and Finance do not work togetherI have place multiple calls to AT&T to clarify this issue but their service repsand supervisors just get me transferred from one department to another without fixing the problem
I am tired of experiencing AT&T's lack of devotion to the customer, and ask for the Revdex.com's support to close this issue that has been recurrent for so long

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My billing is always changingBeen put on hold and hung up on after minutes waiting
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX