AT&T

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrIn the fall of approximately mid September AT&T installed fiber in my neighborhood My property was damaged my lawn was killed in a few areas and the fiber underground has left a hole in my front yard and killed my beautiful plants that were growing in that area.I have called AT&T numerous times in the last months and nothing has happened AT&T staff have told me it is a contractor issue I did not hire the contractor AT&T did My service is with AT&T only and AT&T is legally liable for the damages to my property.The second issue is that I have ordered a landline and I have waited all day long for days now and nothing has been done I call customer service get agents located in the Philipines who I cannot understand who do not explain things correctly and who drop the call or hang up In all I have made calls

All technical support requires the account numberThey encourage you to sign up for electronic billing, but on e-bill they do not give the account number like they do of paper bills
Expect a hour charade to pay your bill if you forget you password and get locked out because they force you to change it to include stuff that is not similar to the other changing passwords you have to keep track of in life
fml

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn XXXXXXX I along with my fiancée attempted to combine services through AT&T and DirectTV I had a community account through AT&T UVerse services Internet and UVerse TV and she had AT&T Uverse internet and DirectTV We contacted the support number as directed This was provided by AT&Ts mobile app The representative was helpful and assured us that she understood the request and created orders to establish service at the new combined residence my fiancees existing house She confirmed the orders and took a deposit of for the service We were then forwarded to retention department to cancel my fiancees DirecTV account Apparently the combined call center can't handle both services I pleasant lady in Charlotte NC spoke with us for about an hour She mentioned that the previous representative wasn't able to proper

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had called AT&T on Friday August 17, to inform them that I was cancelling their services as of August 26th, I spoke with *** and he set up the cancellation date and said that AT&T would send out boxes to return the Modem and cable boxOn Saturday, August 18, we "suddenly lost" our Television signalIt gave us a error code and said we had lost connection with the satelliteAfter numerous attempts to reset everything with their customer service rep.(that were unsuccessful) I was told that because I had a scheduled disconnect date they were not going to send out a technician to fix our issueI spoke with *** the supervisor and she would NOT send someone out unless I cancelled the cancellation dateI was still under contract with ATT&T and my bill was currentI believe I

Repair issue progressing for last years which in a Technicians (both Supervisors/Managers) coming out several times on a monthly basis
My compliant type is both repair issues and billingFirst and foremost both my wife and I have been a loyal AT&T customers for over plus yearsMy wife has had mobility service since (still has SBC email) and we have houses with Uverse, and Internet as well as business lineBoth houses have had Uverse for approximately yearsWith that said we have been extremely loyal customers but the quality of service has not been equally reciprocated with all the total years of loyalty which has resulted in a high return from a monetary respective for AT&TAt our house in Dallas we have experienced numerous issues with our Uverse and Cable going repeatedly for hours to days and resulting to spending hours on the phone with technicians, who are never able to trouble shoot the issue, to then having hours with a technician at the house trying to

AT&T is RIDICULOUS!! My grandparents have been without service for days and supposedly it's going to be another days before it's back up because their line was cut and they didn't do anything about it for the first days now it is supposedly fixed but it won't be fully functional until a tech comes out to the house and the 1st available appointment isn't for more days! These are elderly people without a home phone!! They need it for emergencies! My grandfather has serious health issuesTheir alarm works off of the digital phone line!! UNACCEPTABLE!

Refusal to provide DSL service to address, in spite of their own technicians confirming it would work
I live at the edge of Urbana, Il As such, internet services, such as Cable are unavailable Also, as AT&T is the DSL provider, no other providers sell in my area We have been told for years by AT&T that they cannot provide us service Recently, a new home was built less than 1/mile from me (on the same road), and AT&T installed new service for them, no problem During that installation, I chatted with the installers from AT&T about service to my home down the road When they completed their install, they came by my home They confirmed that DSL should work for me, and asked me to contact AT&T to request an install I did sodays later, I was refused service because "my address isn't an approved address in the system" This is infuriating I am unable to get reasonable service, as no other provider is allowed to offer it to me, and the one that can, refuses to

Constant harassing to complete contract sign up for U-verse serviceI did not sign up for this service and thought this issue closed weeks ago with updates made to my account with new PIN number and security questionsThey called me yesterday just before I arrived home from out patient surgery from the hospitalI called to quickly make sure it was still resolvedNothing had been done and could not get a hold of Customer Loyalty Manger to properly close and resolve
Product_Or_Service: None
Order_Number: N/A
Account_Number: N/A

Slowest internet in the area, how is 25MB acceptable with the amount of data each device requires, anytime anyone more than person is connect the whole Internet lags down In the same area Comcast has 100MB speed, I am very tempted to switch at this point, AT&T already had the fiber layed out in the area years ago, but yet fiber is never available, instead we got a stupid package with stupidly slow speed that can't do anything

Horrible phone customer serviceI have been with AT&T for over years and the by far the worst experience I had calling the customer service department

I signed up for AT&T phone and internet service starting 3/23/and I was told that these services lumped sum together will cost me $per monthIt has been less than six weeks of service and they have send me a collection notice for $and my total balance due they say approximately $466, I called customer service to fix any billing error they have and they said there is no error this is how much I owe for the services I receivedI complaint about advertising and falsifying information about their fees for services provided to have customers sign upI believe I only owed the fees that I agreed to pay which is $per month plus tax
Product_Or_Service: Phone and internet service
Order_Number: ***

The worst company to deal with when there is an issueWill get the run around and cases are worked by "back office dept" which you will never be able to speak toCustomer services opens tickets "back office dept" closes, over and overNever again in my life will I ever be an att customerAnd, I'll go out of my way any chance I get to let everyone know how bad att really is

Salesman advertised with wrong information
DirecTV/AT&T salesman knocked my door on Dec 6, and offered a $65/mo "U-verse TV bundle"After knowing I already have a AT&T mobile phone contract, the salesman offered an additional $15/mo discountI, therefore, ordered this "U-verse TV bundle" right awayAfter the service was installed (DirecTV on Dec 8, 2017; AT&T U-verse on Dec 12, (today)), I called DirecTV customer service (XXX-XXX-XXXX), as directed by the salesman, for the $15/mo discountBut the representative said that I am not qualified to have this discount because I don't have an "unlimited data plan"I was not told about this policy by the salesmanAnd this $15/mo discount was a key for me to make up my mind switching my TV/network service from my previous providerI called the salesman and he said he didn't know about this policy and he thought any AT&T mobile phone contract would make the $15/mo discount qualifiedFour hours later, he claimed that he conta

Ex Wife used my card to pay her billATT refuses to refund
My ex wife had an internet and directv account in her name and my card was used to pay a large balanceI have attempted to contact AT&T but since my name has never been on the account they refuse to give me any information
The charge was approx $and it was for the address listed above in the name of*My card ends in *** and she is not on the account

AT&T will add fees anyway they can to your wireless serviceI have been using AT&T for over a couple of years and never been late paying my bill and would split my payment before my payment due date and pay the other half days later which you were once allowed, now if you pay the other half in the day agreement you get charged a $late feeThe split payment arrangement was to allow you to make your payment in full before your next payment due dateAT&T is becoming more and more shadierI will be changing my wireless service ASAP!!!

I had ATT for my landline and internet service for the last two years .In the summer I go up north and turn my service off from June to October .When I came home from the summer on October the internet and phone were activated as they should be .On October I changed my service provider to Comcast
On October 16th I called ATT and canceled my internet and phone ( I also canceled my Direct TV Witch is one in the same company) I had no trouble with Direct TV but ATT for some reason did not cancel my service.I called Att again in November and told them I recieved a bill for service I did not have They told me my service was not canceled and I have to pay the bill and they will now shut the service offThey are now sending letters stating I owe them $.When I did have the service my monthly bill was $ I believe they owe me money not the other way .I don~t know why they would not have a record of me canceling my service maybe because that was when they were get

My ATT internet service stopped working and they had to schedule a technician to restore serviceAfter the appointment was scheduled I received an email thanking me for my new internet service and a bill for $to have my new service set upWhen I called to have the fee removed I was told that there is always a charge for a technician visitEven though I'm a current customer that's paying them for internet which is not being provided because of some issue with their service or equipment, I need to pay an additional fee to have my service restoredBasically I have to pay ATT to fix a service that should already be providedIf anything I should be credited for the days that their service is not workingAfter an hour on the phone with customer service and five different agents they did agree to credit the feeAlso, this is in Houston three weeks after hurricane Harvey hit and they still won't restore service without a fee

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm supposed to be under a contract with AT&T /Direct TV for $a month plus taxes and fees for a period of yearsI have had their service for about months now, and I repeatedly get bills every month for anywhere between $- $dollarsI have spent over hours on the phone with customer service , and the loyalty department trying to get this straightened out , to no avail
This is my last form of recourse before I file a lawsuit against the company as a wholeI have also been to an AT&T store to try to reconsile the billing issue as wellFor some reason , the csr's do not speak clear english, nor do they seem to comprehend the english languageIt's like talking to a wallThey are clearly in breech of contract, and I need helpThis has been going on for months, and it is

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
June 2016, I contacted At&t and requested that my billing cycle to be changed from mid month to the end of the month and that my payment will be automatically taken from my credit card account The representative informed me that this process may take over a month to be effective Please note that nothing was mentioned about my bill amount will increase the first month
August 2016, my account was suspended and I contacted AT&T and was told that the auto pay is not yet in effect I paid the past due about of $with the representative and the service was restored August 15, 2016, AT&T charged my credit card account for $Bank of America credit card payment
Transaction date:
08/15/
Card type: Visa
Transaction type: Purchases
Merchant description: CABLE AND OTHER PAY T

AT&T promised to keep my bill at the $mark and convinced me to switch over to their servicesI wanted to keep my bill the same as what I was paying with another providerThey assured me that if a promotion ever falls off, just to call in and they will apply a new one for whatever they have availableWell, my cable promotion fell off and my bill went up $We called in and they did apply the same promotion that I had, but would not credit the $that they had increased on my billThey did apply a $courtesy, but I still want the other $34, since they promised me originally my bill would stay around $
Product_Or_Service: cable tv
Account_Number: ***