AT&T

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My att uverse contract was over and I called cust svc to inquire about renewing about weeks agoWas offered Direct TV and accepted and had installation set up for 2/13/I called on 2/to cancel installation for tv, still want th internetCust svc canceled the install and I received a refund for the I had to pay for direct tv equipmentGirl told me my uverse tv would be canceled around 2/I just received my February bill and I have charges for uverse tv through marchI attempted to call cust svc to inquire but office is closedI previously called twice to cancel the tv portionWhy isn't this canceled?!

AT&T system damaged my personal property due to not being properly grounded on their system
AT&T system damaged my personal property, on 8/29/17, due to not being properly grounded on their systemThey have denied my claim and refuse to make restitution even though I provided photo evidence of the power surge charing over their data line coming in from their main switchI provided photo evidence on 9/14/They are stating that they are not liable for the surge from their systemMy claim number with AT&T is XXXXXXXX

ATT did not properly cancel service Continued to bill
This AT&T account is for high speed internet service provided an residential address This account was canceled in July 2012, however AT&T continued to bill on auto pay on my company checking account Our company has many AT&T accounts and the continued bill went unnoticed until 8/18/when we received an interruption of service notice and called in to discover this issue Our company checking account number had recently changed, so the autopay had failed triggering the notice
I have not lived at the service address since July 2012, and can provide proof of this move if necessary, or AT&T can check the usage on the account to verify there should be none
Called several times and asked to speak with supervisors They claim that they can only go back days for credit billing for service not provided Representative who refused to provide last name or id number "Thomas" from Atlanta, Sales Retention department, als

Wrongful (possibly on purpose) billing practices
On 6/9/I canceled my AT&T internet "service"Afterwards I was sent many bills for varying amountsThis seemed odd so I called and was told this was "normal" and to just wait until a certain date and then pay off that bill in the full amountThat was fine and I cleared the remaining balance and received instructions on 6/21/to send back the modem provided by 6/30/I went ahead and sent back the modem through a UPS (address***)I do not remember the exact date but I know this was for sure before the due date of 6/30/(unfortunately I did not save the receipt - who would?)Months later I began receiving bills for nearly $from AT&TAfter wasting hours with customer service we determined that the equipment was not found in their warehouse so I was billed for itI explained very clearly that it was returned on time so it was either a logistics error on their end or UPS's end

overbilling constantly, they assure everything will be corrected, however they keep adding charges and late fees for things I never asked for, promise to remove items from bill but never doThis is criminal and needs to be investigated
Product_Or_Service: cellular service, tv and internet
Account_Number: no contract

This may not be the most accurate address to communicate with at AT&T, but it is the only one I could find in all the communications I have had with them in the last weeksAll communications have been on recorded phone calls with different countries and the United States My ordeal started on 3/19/when I made the decision to get an AT&T/Direct TV package for TV, internet and phone serviceArrangements were made to install Direct TV on March 26th and internet and phone service on March 27th between am and Direct TV arrived on time and installed their service very wellI am enjoying Direct TV and have no regrets with this investment I wish I could say that about my experience with the phone and internet serviceI waited for hrs on March 27th for them to arrive, which did not occurWhen I called to check as to what happened, I was told that I refused the service, which did no occurThey rescheduled me for April 5th, and did not show up againAgain I w

I've had nothing but bad experiences ever since becoming an account holder with AT&T back in March, I took Business Lines to an individual plan and was told that I could take advantage of the Buy One Get One Free offer on Apple and Samsung Smartphones according to Salespeople and multiple Customer Service Representatives and would receive a credit beginning after my 3rd BillI received my 4th Bill on June 25th and saw I was not receiving the credit despite being assured that I will receive that creditI've called multiple times to complain about not receiving the promotion only to be told each time that I needed to do "this and that" when it was not disclosed in the fine printAT&T changes their promotions up every couple weeks to where CSRs and Salespeople don't even know what the terms required to be eligible for the promotion were 1-Months ago

Given account numbers; att trying to charge me for new internet equipment/installation but already had equipment, no installation was done
On 8-15-16, I paid my uverse internet balance due of $on account # ***Was told that my services would be restore shortly by automated system and an actual att rep, I spoke with same dayI still had the equipment hooked up in my home Service was not restored that day or the nextA few days latter, I got a promotional letter stating that I was a preferred customer and I could get a cheaper cost returning to uverse internet servicesExplained that I still had equipment I just needed it turned back on I was told that I had to be given a new account number because account *** had been cancelled and they HAD TO send a tech out I argued why, when my equipment was already hooked up; there was nothing a tech had to do but was told it was their policy On 8-31-a tech came the next day with new equipment in his hand, and I

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am in the process of trying to get DSL service for my home from AT&T, I have paid my 1st bill but have yet to receive a modem which I was told would be be provided Through numerous calls I have been rerouted, dropped, placed on indefinite hold etc and have not been able to get an answer My service was also connected to my new home before I was ready for it, hence being billed before I have actually used the service I have been a mobility customer for roughly years and was a UVerse customer before moving and having to change my service
I have spent multiple hours on the phone and can not find out if I have a router on the way
Issues:
Service was installed without an appointment before I moved into the house
I am being billed for DSL which I have been unable to use

They do not stand behind the promises of there managers

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T to order internet service the customer service person told me they had a deal for dollars if I had a bundle I told her I did not have tv because direct tv wanted to put the dish in the middle of my yardShe said I could bundle with the phone for another I could have phone and Internet for dollars plus tax
Now my bills are dollars when I call AT&T they say they don't have anything like thatI just got on line and I can get the same thing I have for a monthIt doesn't say anything about you have to have tv
I feel AT& T should have to honor the price I was quoted
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***: Day Phone: Impacted Phone: ***br/>Accept Agreement : 0Salesperson lied to me when requesting an upgrade in services I wanted unlimited WiFi, and was told that it came with another upgrade that was cheaper Once the other upgrade was scheduled, the details indicated that the upgrade did not include the unlimited WiFi
We are in *** *** Territory here as far as I'm concerned I believe it is policy SYSTEMIC CHEATING AT ATT!
After being shuffled around and wasting my morning to get some resolution, I was told there system was down

Note this may be a duplicate of another report, but since I don't see a confirmation email I'm filing again
I signed up for a new wireless plan in March At that time signed up for a 'deal' that if we paid $230/month we would get:
$50% off Sphones
HBO for months
DirecTV services and free installation
$Visa Gift card
$Wireless credit
Product_Or_Service: Samsung /S9/Shared 50GB
Account_Number:***

When I signed up for ATT internetI picked the installation fees to be broken down in three partsWhen I recieved a bill it was all in one bill plus internet charge was not correctThe Rep told me she will fix and asked me to pay 1/She failed to fix itIn month of nov, the charges were still thereThe rep told me he is going to break it down again which he failed againI got fed up and went ahead and paid full installment fees on Dec 1stNow I am being charged $for not able to pay on a timely mannerIt is not my faultI have to waste whole hour to get this doneI talked to three people (including supervisor) but he refuse to take of it because he thinks its my faultThis is way of my timeBeing loyal customer for years, does not matter
Product_Or_Service: Interent

Service Type: Residential ServiceAccount: XXX XXX XXXAccount: XXX XXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spoke with a lady by the name of pink on April 5th she told me that she was going to waive all fees and cut them back and get my bill back to *** before taxes she told me that the call was recorded I'll call today and was told that old three hundred and $they looked and looked and looked and she didn't put all the notes in the system so I said pull the call and hear what she told me they transferred me to the Parker it was nothing because I'm tired of it they said that they will report it to the other lady and look into it but it was nothing that they could do they train this lady and if she told me that she could get my bill back down I expect it to go back down
Product_Or_Service: TV and internet

Have att uverse internet for over yearsStarted having problems with dropped internet and after several times of calling and them trying to reboot over an extended period of time, finally convinced them to send out a service techTold them the router was 'old'The original one they installed when we got the serviceAlso asked them if they were going to charge us a service call,a charge for a replacement router if needed, and the equipment rental charge that they are famously putting on new orders nowWas told if it was n equipment failure, there would be no charges
Well, the router was bad, and they replaced it as agreed, and no service charge and no router chargeBut lo and behold, then the next bill came in, there it was, a $7.00monthly equipment chargeCalled them today and all I got out of them was a years discount on the rental feeSo they expect me to start paying this fee after the first year for the rest of my life, I guess, I don't think soThe charge wasn't on t

Service Type: Business ServiceAccount: *** UXX-XXXX XXXAccount: *** UXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our phone line isn't working that goes to an ***We need the line fixed so we can proceed with obtaining employee time dataI've tried calling numerous AT&T numbersI've had multiple conversations with AT&T representatives that know nothing, lack basic customer service skills and are quick to transfer you to another number where you will wait for a few more hours to speak with another worthless employee
My complaint is as simple as thisPlease start a repair ticket on this linePlease then fix the lineThen please go into account number ***-UXX-XXXX XXX and give us a credit on the monthly bill that's worth continuing to put up with your absolutely worthless service departmentThis is not the first time I've had to file a Revdex.com claim just to get you

Incorrect information about services to sign up new customers
Incorrect billing charges
Horrible customer service
I decided to try a new internet and mobile provider and when I moved to my new apartment I received a $gift card if I bundled services with ATTI called and was on the phone for hours to find the right services to bundle and decided to go with Internet + landline + mobileOn the day of my internet installation, the installation could not be completed because the service from the previous tenant wasn't disconnectedAs an apology, they said the installation fee would be waivedOn my first bill, I noticed the installation fee was chargedI had to call and explain the reason, but because they didn't have notes in the system, they only removed on the next bill cycleOn my second month, I noticed that the $discount for bundling wasn't applied and I had not received my $gift cardI called and was on the phone for hours, got transferred to different depar

This company has the worst customer service I've ever experienced in lifeThe service is garbage 80% of the time, and even I say service, I'm talking wireless, internet, and cable! I've never been as frustrated with anyone nor any company as I have with at&tThe worse by far! I've experienced nothing but being overcharged for faulty equipment , bad service, and resolutions

Fiber cable has not been buried
Dear AT&T:
My wife*** and I had AT&T U-verse internet installed on or about April 11, I was told by the technician who installed my service that the fiber cable would be buried in two to three weeksThe fiber cable was not buried within this period of time
We contacted AT&T at *** on July 11, and spoke to an associateThis associate advised us that our fiber cable was not buried because it was installed incorrectly running through our neighbor's backyardThe associate stated that she would e-mail the manager for my area to call me and get the matter resolvedNeither my wife nor myself received a call from any corporate representative from AT&T and the cable was left unburied
I contacted AT&T again today at *** and spoke to a different associate who told me that in your system that our cable burial was showing the job was completeOnce again, the associate advised that she would e-mail the manag